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Reviews of Alameda Grand

3.5 out of 5
Alameda Grand
Av. Alameda #821, Aguascalientes, AGS

Reviews

8.8

Excellent

Rating 10 - Excellent. 96 out of 177 reviews" "
Rating 8 - Good. 56 out of 177 reviews" "
Rating 6 - Okay. 17 out of 177 reviews" "
Rating 4 - Poor. 6 out of 177 reviews" "
Rating 2 - Terrible. 2 out of 177 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bedsy

Stayed 4 nights in Nov 2023
Response from Norma Campos on Jan 8, 2024
GRACIAS POR SUS COMENTARIOS FUE UN PLACER ATENDERLE

4/10 Poor

Gregory

Business traveler, Traveled with family
Disliked: Property conditions & facilities
We were disappointed that the swimming pool had too little water in it, and was not being cleaned. We did not go in it because it did not look safe. We removed from our first rooms because there were cockroaches and looked into a second room, which was much nicer. I would recommend requesting a room without carpeting.
Stayed 7 nights in May 2023
Response from Norma Campos on May 23, 2023
Good afternoon, Mr. Gregory. We appreciate your comments. I will direct you to the corresponding department.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff nice
Stayed 1 night in Jan 2023

10/10 Excellent

Cynthia, Mount Prospect

Stayed 6 nights in Dec 2022

6/10 Okay

Marybel

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2022

10/10 Excellent

Sergio

Stayed 1 night in Oct 2022
Response from Norma on Nov 17, 2022
Estimado Sergio fue un placer atenderle. regrese pronto

10/10 Excellent

Omar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, quiet and friendly as well.
Stayed 3 nights in Oct 2022
Response from Norma Campos on Oct 26, 2022
Agradecemos su preferencia y lo esperamos con gusto en su próxima estancia.

2/10 Terrible

Marco A, bothell

Disliked: Staff & service, amenities
My room didn't have HOT water, I asked the front desk many times and they still didn't address the issue. I took kind of cold showers a few times.
Stayed 4 nights in Oct 2022
Response from Norma Campos on Oct 26, 2022
Your comments are very valuable to us,Thank you.

8/10 Good

Curtis, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is historic in its beauty and elegance. Spacious rooms and grounds
Stayed 4 nights in May 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place to stay in Aguascalientes
Comfortable accommodations and clean hotel. Friendly staff and extremely quiet rooms. Couldn’t hear any of the hustle and bustle outside of the hotel.
Stayed 1 night in Jan 2022
Response from NORMA CAMPOS on Jan 18, 2022
GRACIAS POR SUS COMENTARIOS ES UN PLACER ATENDERLE

10/10 Excellent

Herman

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a true jewel, worth the stay and value for money!
Stayed 1 night in Nov 2021
Response from Jaime P. on Nov 15, 2021
Agradecemos su preferencia y lo esperamos con gusto en su próxima visita

6/10 Okay

Omar

Traveled with family
Liked: Cleanliness, staff & service
Under remodeling and not many staff members available, beds are comfy and nice rooms
Stayed 3 nights in Oct 2021
Response from OMAR on Oct 13, 2021
GRACIAS SEÑOR OMAR FUE UN PLACER ATENDERLE

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We dislike every thing about it, Construction is being done to it, Workers were loud, But worst of all they assigned a room that was already occupied ( Dirty ) I do not like to leave BAD reviews :( But our stay was pathetic The AIR CONDITIONER did not performed well at all .
Stayed 1 night in Jun 2021

10/10 Excellent

Frankreyes, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s a nice and comfortable rooms clean rooms and a good staff
Stayed 4 nights in Nov 2020
Response from Reservaciones Gran Hotel Alameda on Nov 23, 2020
We appreciate your comments. We are working on a continuous improvement of our services and we hope to be your hosts again soon.

10/10 Excellent

Pmendoza, Riverside, Ca.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building located very close to other historic points and downtown.
Stayed 3 nights in Nov 2020
Response from Reservaciones Gran Hotel Alameda on Nov 23, 2020
We appreciate your comments. We are working on a continuous improvement of our services and we hope to be your hosts again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Gran Hotel Alameda on Mar 3, 2020
Agradecemos su estancia con nosotros y sus comentarios. Les esperamos pronto, saludos cordiales.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Gran Hotel Alameda on Oct 2, 2019
Agradecemos su visita y sus comentarios, esperamos poderles atender en su proxima estancia en Aguascalientes.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The person at the check in desk isn’t friendly and lacks of knowledge about the hotel surrounding, he said there’s no Uber in the City and there is for sure. Also said there were no restaurants and there are. Other thing we didn’t like is that due to all the events carried by the hotel, you are never able to use the Pool ...
Stayed 2 nights in Jul 2019
Response from Gran Hotel Alameda on Jul 25, 2019
Agradecemos sus valiosos comentarios, en los cuales trabajaremos para mejorar. Saludos Cordiales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Gran Hotel Alameda on Jul 24, 2019
Buen dia, agradeceriamos nos pudiera puntualizar de manera mas extensa su comentario para poner enfasis en resolver lo que haya sucedido en su estancia. Gracias

8/10 Good

Judith, Aguascalientes

Liked: Cleanliness, staff & service, property conditions & facilities
Antigue small room. Not too bad. Very kindely staff.
Stayed 1 night in Dec 2018
Response from Gran Hotel Alameda on Dec 18, 2018
We appreciate your comments that help us improve. We hope to be your hosts in a future visit to Aguascalientes. Best regards

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Check in process was disappointing. We arrived while a group was checking and while we waited in the waiting area, a staff member tried to check us in; staff member kept coming back and forth between her and her desk rather than having us sit at her desk. It made for a very chaotic and unprofessional setting as she could not find our reservation and just kept backing walk and forth between the waiting area and her desk. She never once asked us to sit at her desk to facilitate the process. Hotel does not have hot water and this was a major drawback. Water was lukewarm at best. Hotel is older and quaint but the facilities need to be updated as carpet was stained, walls need repainting, trash bins need replacing and the tile in bathrooms need to be redone. I don’t think their nightly rate warrants the accommodations they are offering.
Stayed 1 night in Sep 2018

10/10 Excellent

LR, Santa Cruz CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to historic downtown
This was a great experience, got a room before normal check in time (3pm), arrived at noon. Staff was very helpful and friendly, great food and hotel amenities.
Stayed 2 nights in Jul 2018

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay the only thing I wish it had a queen or king bed instead of the full beds

8/10 Good

Verified traveler

Disliked: Staff & service
Hotel staff
Tried to give me a room that I did not request and tried to getaway with it in till I showed them my email and showed them
Stayed 1 night in Dec 2017

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Karla , california

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel , hotel staff super nice, beds are horrible super hard mattresses.
Stayed 9 nights in Nov 2017

10/10 Excellent

Virginia duarte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, bad wifi.
The hotel is very nice, but the wifi was terrible. That's really frustrating when you travel for work and research.
Stayed 5 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
cold shower
No hiot water😲Unexpected fee for my 13 year old daughter for my stay.
Stayed 1 night in Jul 2017

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with this stay
I was very happy with my stay. It is a very historic hotel that comes with the charm you would expect. At least half of the staff speak English, which is good considering the last hotel i stayed at in this area. no one spoke English. My only one complaint I have is the lack of coffee. I am a coffee drinker and most hotels I stay at have some sort of free coffee near the lobby or at the least in the room. NOT here :( You are required to pay for coffee here. Drinks can be a little pricey including the alcoholic ones.

8/10 Good

Gilberto

Liked: Staff & service, property conditions & facilities, room comfort
I sure will be back
Everything went well, everybody nice.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! Loved the history of the hotel.

10/10 Excellent

Lia, tyler, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, staff was amazing!
My only complaint would be the beds are uncomfortable but other than that everything was great. Breakfast was amazing, staff was super friendly and very attentive. We were treated like royalty!!!! It was amazing! Definitely going back!

10/10 Excellent

Paulo Cesar, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So enjoyable
Beautiful hotel in a historic building, lovely garden and so comfy room, the breakfast buffet is simply the best, very traditional and tasty

10/10 Excellent

Michele, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff! Amazing Breakfast Buffet!!
Gran Alameda was a beautiful hotel with an amazing staff and free breakfast buffet unlike any other I have seen! The room was huge, and nicely decorated...but I did have a little problem with the spa shower that was had little to no water pressure. That being said, most of the other people I was with had great water pressure so it may have been a fluke.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to visit Aguascalientes
Excelent room confort and quiet place, location is very good ando the Green áreas beatiful

8/10 Good

ricardo

Liked: Cleanliness, staff & service
Falta mantenimiento
Stayed 2 nights in Mar 2024

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bonito y bien ubicado
Stayed 1 night in Feb 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

enrique

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
mUY BIEN TRANQUILA Y NEGOCIOS NALRREDEDOR
Stayed 1 night in Feb 2024

4/10 Poor

JESUS

Muy malo. Al menos en mi estadía. Salí todo picoteado junto con mi esposa por chinches. Jamás regresaría.
Stayed 1 night in Feb 2024

10/10 Excellent

SERGIO NUÑEZ

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, muy buena ubicación y atención. Solo como recomendación, estaría bien que renovaran las cobijas y sábanas.
Stayed 1 night in Jan 2024

10/10 Excellent

Itzel

Stayed 1 night in Jan 2024

6/10 Okay

juan manuel

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Laura Aida

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad antigua, pero en buen estado. Tiene un toque francés acogedor. Las instalaciones son grandes y silenciosas. El persona es muy atento y siempre dispuestos a ayudar. Es un lugar con historia.
Stayed 1 night in Jan 2024
Response from Norma Campos on Jan 8, 2024
AGRADECEMOS SUS COMENTARIOSFUE UN PLACER ATENDERLE

10/10 Excellent

Israel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar, es muy bonito y las habitaciones tambien.
Stayed 1 night in Jan 2024
Response from Norma Campos on Jan 8, 2024
GRACIAS POR SUS COMENTARIOSFUE UN PLACER ATENDERLE

10/10 Excellent

Rubén Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable, cómodo, limpio. Tranquilo. Muy bueno
Stayed 2 nights in Dec 2023
Response from Norma Campos on Jan 8, 2024
AGRADECEMOS SUS COMENTARIOS FUE UN PLACER ATENDERLE

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023