My mom and I recently traveled to India and thought it would be good to stay close to all the shopping and restaurants and picked ITC over Marriot. However, next time we will def pick Marriot > ITC.
1. The breakfast options were a lot better at Marriot than ITC. It was much larger space and lot of options that you could easily accomodate any of your cravings. ITC was much smaller.
2. The Staff and service overall, the fact that ITC is 2X-3X more expensive you would expect the service to be that much better but you would be wrong. The staff would not refill the coffee/ tea pack in the room enough times and would have to call everyday for more. When we inquired about getting a win bottle the staff asked me to 'google' the process in india. That is not an appropriate answer for a customer who has not visited india in over a decade and lot has changed.
3. Restaurant - We ended up going to the restaurant at the hotel as we thought it would safe and best choice but again not true. The Chicken dish we ordered was pink and not cooked properly! When entered into the restaurant there was no one at the front to greet us or take us to our table we walked all the way inside the restaurant where the waiter asked us where we would like to sit; that is such poor service for a perceived 5 star restaurant.
When I relayed my experience to the front deck manager there no action taken to make the rest of our stay enjoyable.
Overall, I would not stay here again.
Nancy
2024 年 2 月入住 8 晚
10/10 超赞
Virginie
2024 年 4 月 16 日
Virginie
2024 年 4 月入住 2 晚
10/10 超赞
Pooja
2024 年 3 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Pooja
2024 年 3 月入住 1 晚
8/10 还可以
Niru
与家人出行
2024 年 3 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was polite and helpful. Lighting in the room is very harsh.
Niru
2024 年 2 月入住 3 晚
10/10 超赞
Devanshu
与配偶出行
2024 年 2 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful & luxurious property situated in the heart of Ahmedabad. Loved every minute we spent here. Staff was very friendly and helpful.
Devanshu
2024 年 2 月入住 2 晚
10/10 超赞
Ketulkumar,Monroe Township
与家人及幼儿出行
2024 年 2 月 11 日
满意:清洁度、员工和服务、服务设施
One of the best Hotel in Ahmedabad.
Ketulkumar
2024 年 1 月入住 3 晚
10/10 超赞
Dhruvit
2024 年 2 月 7 日
Dhruvit
2024 年 2 月入住 1 晚
2/10 糟糕
Akshat
2024 年 2 月 2 日
Akshat
2024 年 1 月入住 1 晚
10/10 超赞
Emilia
团体旅客
2024 年 2 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is a beautiful property, one of the top 5 in Ahmedabad.