Exterior
Check availability

Reviews of Shanshui Trends Hotel Temple of Heaven

3 out of 5
Shanshui Trends Hotel Temple of Heaven
No.11 Puhuangyu Erli, Fengtai District, Beijing

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

8.0/10

Cleanliness

2.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

mehmet, ankara turkey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Staff
Lady in charge of reception at midnight does not know one word English. Although hotel is prepaid by Expedia she couldn't find it in the records and asked room charge. After spending an hour at midnight we had been able to check in. She had great goodwill to solve the problem but that didn't help for immediate check-in.
Stayed 1 night in Dec 2017
Response from Jianing Cui on Apr 19, 2019
Dear guest, thanks for your comments! We apologize for your imperfect experience. Our hotel values every guest's comments and advices. We will self-examine and improve our service and enhance the staff training. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forward to your next stay!