4/10 Malo
Zach M.
13 ene. 2025
Le gustó: Limpieza
Great spot but poor communication from property management
The house is nice, updated, and roomy for our large group. We booked the trip for a relaxed friends getaway 50th birthday party in January. We chose this spot because of the hot tub on the premises.Unfortunately, the hot tub broke a few days after we booked. If Vacasa, (the company that manages the property) had let us know, we could have easily rebooked to another location prior to the trip, but this was never communicated. Upon arriving and confirming with Vacasa that the hot tub was broken, we asked if they could reimburse us a portion of the rental. They did eventually reimburse us for 49 (of a 1300 3 night stay), but it took several text chats with anonymous representatives who typically answer that they will have to check and get back to you. At one point I got a string of automated text responses that made no sense. There were other minor complaints (a lack of paper towels or napkins, the stove is an induction cooktop and some of the burners seem to turn off frequently). These were really not a big deal but I note them since I'm writing a review. Overall, nice place in a good location, but poor experience with Vacasa.
Zach M.
Se hospedó 3 noches en enero de 2025