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We just stayed for one night traveling. We had been sleeping on terrible mattress for the last week and it was so lovely to have a comfortable bed. The room was clean and comfortable. There are lots of food options nearby. Breakfast was amazing! Would stay here again.
Sharon,We're glad to hear you enjoyed your stay with us! Please feel free to reach out to us if there is anything else we can do to improve your next experience with us. We hope to help you again next time you are in the area!
Beth,We're happy you had a pleasant experience with us! Feel free to let us know if there is anything else we can do to make your next stay more enjoyable. Hopefully, we get to see you with us again next time you are in Bowling Green!
2/10 Terrible
William
Feb 19, 2024
Disliked: Property conditions & facilities
Maintenance non existent. First room had heating/cooling wall unit in pieces and non functional. Moved us to second room which had bathroom shower plumbing leaking, desk lamp not functioning, refrigerator outsized for allotted space so cabinet door wouldn’t close. Terrible disappointment.
Dominic was very polite. Room was wonderful and quiet. Highly recommend.
Richard
Stayed 1 night in Feb 2024
Response from Ishaan on Feb 6, 2024
Richard,We're glad to hear you enjoyed your stay with us! I hope our wonderful team brings you back to stay next time you are in the area. Thanks for staying with us!
10/10 Excellent
Lisa
Traveled with family
Jan 8, 2024
Liked: Amenities
Lisa
Stayed 1 night in Jan 2024
Response from Ishaan on Jan 25, 2024
Lisa, we're glad to hear that you enjoyed your stay with us! And we look forward to seeing you again next time you're in Bowling Green.
We stay here at least twice a year on our drive from Philadelphia to Austin, TX. Dog friendly with a large field next door. Friendly staff, nice rooms, recently renovated.
Verified traveler
Stayed 1 night in Dec 2023
Response from Ishaan on Jan 25, 2024
We are honored to host you continuously as you pass through Bowling Green! If there is anything we can do to improve your experience, please let us know! We'd love to have you with us even more often.
Robert, we are glad you chose to stay with while you were in Bowling Green. However, we prefer to see these reviews end with a 10! I apologize for any inconveniences or issues you may have experienced with us. Please let us know if there is anything else we could do to improve your next stay!
William,We are glad to hear that you had a pleasant experience at our hotel! If there is anything we could have done better, please let us know! We hope to see you again next time you are in Bowling Green!
Michael,We are glad to hear that we were able to provide a pleasant experience for you! Hopefully, we will be seeing you again next time you are in the Bowling Green area!
We love staying here with our dogs. The front desk person was really friendly and we love having a huge field right next to the hotel in which to walk the dogs. Breakfast was great, it was quiet and the beds are really comfortable.
person in the conjoining room next to mine had TV on extremely loud all night. I was put in a handicap room that was also very inconvenient for me. Hotel room A/C did not work and Bathroom shower had some questionable staining in it.
Christian J
Stayed 1 night in Sep 2023
6/10 Okay
Kenneth
Traveled with family
Sep 19, 2023
Breakfast bar was poorly run. Never put any fruit out
Kenneth
Stayed 1 night in Sep 2023
10/10 Excellent
Lisa, Fort Atkinson
Traveled with pets, Traveled with family
Sep 14, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Neighborhood dogs have the hotel lawn just loaded with feces and cant even walk.
The hotel seemed to be clean and well managed. Little things such as having water and coffee available for guests all day long make a good impression. I would definitely return to this hotel if I were in the area.
Response from Front Desk Supervisor on Jul 1, 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!
The staff was amazing ! The room clean and comfortable. Will definitely stay here again.
Bill
Stayed 2 nights in Jun 2023
Response from Front Desk Supervisor on Jul 1, 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!
We got there early and lady at front desk got us set up and in the room promptly.
Thom
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on Jul 1, 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!
Everything about this hotel was extremely nice, except for the bath towels. Very surprising that they were like low budget towels you'd find at an economy hotel. Still, I would stay here again.
richard
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on Jul 1, 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!
10/10 Excellent
Kathleen
Jun 13, 2023
Kathleen
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on Jul 1, 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 5-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
10/10 Excellent
Carla
May 11, 2023
Carla
Stayed 1 night in May 2023
Response from Front Desk Supervisor on Jul 1, 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!
Updated facility and Claire( front desk representative) is an excellent associate.
Harold T
Stayed 1 night in May 2023
Response from gm on May 22, 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 5-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
The hotel was under construction but our room was recently remodeled and was quiet and comfortable where they put us.
Stephen
Stayed 1 night in May 2023
Response from gm on May 22, 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 10-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
My wife and I were traveling with our 2 oldest granddaughters. The desk clerk was nice and cordial amid the chaos of construction. The property was cleans and much of it is brand new. The big challenge for us is that due to the remodel they no longer have king rooms with a sleeper sofa which is exactly what I booked for us.I did not know this until we were already checked in and in our room. Again the lady was kind in letting me know that they longer offer that kind of room and because I paid on Hotels. Com there was not much she could do for me. She offered to bring up a rollaway cot. In the meantime we discovered that the A/C did not work in our room. After she tried to get it working herself she moved us to another room and the girls ended up sleeping on a twin size cot which was not very comfortable for them.
Don’t go here if you want a king size bed and have children with you.
Brian
Stayed 1 night in Apr 2023
Response from gm on May 7, 2023
Thank you for sharing your feedback with us.I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and the best customer service for our guests. Clearly, we still need to deliver these standards. Not only you experienced such an inconvenience but we (our staff) were not able to assist you and resolve the situation.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I assure you that we will take all necessary steps to address your concerns and I will personally speak with Front Office Manager to look into the situation further as we rely heavily on our Front Office Associates to take care of and ensure the satisfaction of our guests.We appreciate your feedback as it is essential to us and will use this information for training and development purposes.Please let us know if there is anything we can do further to remedy the situation for you.Sincerely, Paul GronowskiGeneral Manager
8/10 Good
Sheila
Apr 30, 2023
Sheila
Stayed 1 night in Apr 2023
Response from gm on May 22, 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 4-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!
Warm, welcoming staff at Front Desk. Clean rooms that seem to have some sound-proofing for a quiet stay. Highly recommend!
Joy
Stayed 1 night in Apr 2023
Response from General Manager on Apr 24, 2023
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!
10/10 Excellent
David
Apr 2, 2023
David
Stayed 1 night in Apr 2023
Response from General Manager on Apr 24, 2023
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!