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Reviews of Hostal Urbano

2.5 out of 5
Hostal Urbano
Feliciano Flores Macías Lt. 16, SM 310, MZ 1, Cancun, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 44 reviews" "
Rating 8 - Good. 15 out of 44 reviews" "
Rating 6 - Okay. 2 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room, nice bed. Location is in the middle of nowhere. I will not recommend this place because location.
Stayed 1 night in Jul 2019
Response from . on Jul 27, 2019
Dear Guest Many Thanks for your Kind comment, also Thanks for choose our hotel for your trip to Cancun. Hope to see you son. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late night last minute stay!
We arrived very late so we had trouble finding the location & getting in touch with the person working the hostel since they didn’t answer when we were en route.. however, once we finally found the location @ 2am we were very well accommodated & transportation was scheduled for our departure to the airport that next morning super early which was very helpful! Me & the other young female felt very safe once we got inside the gated area, but passed that it was scary to be out in that area @ night since it was very poorly lit & stray dogs came barking @ our taxi.
Stayed 1 night in Jul 2019
Response from . on Jul 20, 2019
Dear Guest Many Thanks for your comments, also for choose our place for your trip to Mexico. Kind Regards

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place . Comfy
The place is great. Is just that the location is bit isolated. Great service
Stayed 3 nights in Jun 2019
Response from . on Jul 9, 2019
Dear Guest Many thakks for your kind feedback, all your comments and sugestions are very important for us. Kind Regards

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019
Response from . on Jun 26, 2019
Dear Guest Many thanks for your review! We are very interested in know what was not good, can you be so kind to provide us more information? Kind Regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Wonderful, helpful staff and amazing rooms. Very clean and modern.
Stayed 1 night in Jun 2019
Response from . on Jun 12, 2019
Dear Guest We want to thank you for yiur kind comment, your opinion is very important for us. Kind Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have realized 'hostal' in the name, mean the accommodations were shared. There was a common kitchen and balcony area, which is shared between 3 rooms. But we did not even see any other guest while we were there and had the place to ourselves. The guest were even provided with some basic breakfast food.....cereal and eggs. Kitchen had a great set up with nice cutlery and plates/bowls, etc... We were checked in by Miguel, and he was great.
Stayed 1 night in Mar 2019
Response from . on Apr 3, 2019
Many Thanks for your feedback

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019
Response from . on Jan 28, 2019
Dear Guest many Thanks for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from . on Dec 6, 2018
Dear Guest many Thanks fpor your feedback

2/10 Terrible

Arch, BC Canada

Couldn't find it and nobody we asked had ever heard of it We ended up getting another hotel after we aready paid for this one
Stayed 1 night in Sep 2018
Response from Rebeca Ecommerce on Sep 15, 2018
We are really sad to read this, we are perfectly located and marked on google maps, this app makes eaier to find the place. hope to have the opportunity to host you, and you can try our service, you will love it!! regrds

8/10 Good

Jorge, Zamora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Rebeca Ecommerce on Dec 9, 2018
Gracias por su valoracion, esperamos su estancia haya sido de su agrado. saludos cordiales

10/10 Excellent

Lorenz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious close to the airport
It was amazing I watched Netflix. People were very nice. I had a blast staying at the place. The owner was really nice. She helped me order food. She was very kind and I appreciate her for making sure that I had everything that I needed. A very nice stay and I will definitely recommend this place to my friends and family members. If I come back to Cancun this is the last place that I will stay again.
Stayed 1 night in Jun 2018
Response from Rebeca GM on Jun 29, 2018
Hello Lorenz , thanks for your review, it was really nice to host you, and its great to hear you spend a great time here, feel free to come back any time regards from all staff

8/10 Good

Georgina Erendira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment is nice and comfortable. Also, you have everything you need. Issue is that the street so empty, no much people affluence. There is so kind of difficult to get there since no to much buses.
Stayed 1 night in Nov 2017
Response from Guest Service manager on Nov 23, 2017
Thanks for your feedback, always its important to improve our service, be sure the neigborhood is safe no matter we are in the middle of nothing but close to everything.... regards!

8/10 Good

mandie , cincinnati, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Totally worth it. Close to the airport and clean.
Stayed 1 night in Nov 2017
Response from Hostal Urbano on Nov 15, 2017
Hello Mandie, thanks for your valoration, always its important for us due we can improve every day our service. glad to see you!

4/10 Poor

Anissa, brooklyn

Liked: Staff & service, property conditions & facilities
Desolate scary location
It is nice and clean and close to the airport but that's it. It is far from food hotel central and all other activities. The block is dark desolate and scary. No street lights. Also there isn't proper signage so we end up rining the bell to a neighboring house. Not much staff. Just one young guy who was helpful, but alone. Also damp smell in the room.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlicher Empfang trotz später Ankunft. Gute Ausstattung, abgeschlossener Parkplatz - PASST
Stayed 1 night in Nov 2019

10/10 Excellent

Tessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wij verbleven 2 nachten. Een aan het begin van de reis en onze laatste dag. Alle twee de nachten waren wij als enigste gast. Hele fijne en knusse hostel. We hadden alles voor ons zelf, dus het leek eigenlijk een appartement voor ons zelf. En Maria is heel aardig. Onze beide keren ontvangen.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Muy limpio y muy reservado aparte muy lindo lugar yo si regresare a hospedarme ahi
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona
Stayed 1 night in Sep 2019
Response from . on Sep 22, 2019
Dear Guest Many thanks for your comment

10/10 Excellent

Mónica Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Justo lo que buscaba
Muy buena comunicación, estuvieron en contacto conmigo para coordinar la llegada, muy cerca al aeropuerto, el lugar muy limpio y con todo lo necesario, nos gustó muchísimo!
Stayed 1 night in Sep 2019

8/10 Good

Aurelie, Clermont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil. Notre chambre était très spacieuse. Petit déjeuner assez simple mais pratique et c'est bien qu'il soit inclus dans le prix de la nuit.
Stayed 1 night in Aug 2019
Response from . on Aug 20, 2019
Dear Guest Many thanks for your feedback, also thanks for choose our hotel for your trip to cancun. Kind Regards

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pude llegar por inmigración y no pude llegar a tiempo y perdí el vuelo y no pude llegar a tiempo
Stayed 1 night in Aug 2019
Response from . on Aug 13, 2019
thanks for the information

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel design et très confidentiel ! Personnel très sympa.
Stayed 1 night in Jul 2019
Response from . on Jul 31, 2019
Dear Guest Many thanks for your opinion and also for choose our place for your trip to cancun. Hope to see you soon Kind Regards

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
Me gustó la habitación y la cocina, no me gustó el vecindario y la falta de señales para acceder al Hostal
Stayed 1 night in Jun 2019
Response from . on Jul 3, 2019
Estimado huesped Muchas gracias por hospedarse con nosotros y muchas gracias por sus comentarios que nos son de gran utilidad para mejorar. Saludos Cordiales

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pague la noche. Envié mensaje explicando que llegaba tarde. Nunca me abrieron y perdí el dinero.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y buena atencion, es un poco lejos pero si vale la pena.
Stayed 1 night in Jun 2019

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito y cómodo!!!
Muy agradable lugar 👍
Stayed 4 nights in May 2019
Response from . on May 27, 2019
Estimado Huesped Muchisimas gracias por hospedarse con nosotros y por tomarse el tiempo de calificarnos, esperamos volver a verlo muy pronto. Saludos Cordiales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
immer wieder
geräumige saubere zimmer super freundlichliches personal
Stayed 1 night in Apr 2019
Response from . on May 14, 2019
Dear Guest Many Thanks to take the time to write a comment. Kind Regards

8/10 Good

Jairo

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2019
Response from . on Apr 21, 2019
Many Thanks for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from . on Apr 13, 2019
Many Thanks for your feedback

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien ubicado cerca del aeropuerto y a buen precio
Stayed 1 night in Apr 2019
Response from . on Apr 30, 2019
Muchas Gracias por su comentario

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from . on Mar 20, 2019
Many Thanks for your feedback

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from . on Apr 1, 2019
Many Thanks for your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms and bathroom, a common kitchen fully equiped. Very clean and very secured. The Hostal is hard to find and is indicated by only a small name on a wall. We would never have found it if we were not on foot. It is far from stores beach and shops but perfect for a stay near the airport.
Stayed 1 night in Feb 2019
Response from . on Mar 2, 2019
Many Thanks for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from . on Apr 1, 2019
Many Thanks for your feedback

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle chambre de qualité et prix plus que correct. Je recommande vivement
Stayed 1 night in Feb 2019
Response from . on Feb 20, 2019
Many Thanks for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement tout neuf, de qualité et très propre.
Stayed 1 night in Feb 2019
Response from . on Feb 11, 2019
Dear Guest, many Thanks for your kind review, your opinión hel us a lot to improve our service.

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil malgré l’heure tardive d’arrivee
Nous avons été accueilli par des personnes très avenantes et très sympathiques malgré notre arrivée tardive. Merci à vous et vous souhaitons une très bonne continuation
Stayed 1 night in Nov 2018
Response from . on Nov 8, 2018
Dear Guest Many thanks fpor your kind comment. Hope to see you soon

10/10 Excellent

Cipriano, Queretaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy discreto y bonito ideal para descansar. Lo recomiendo ampliamante
Stayed 1 night in Nov 2018
Response from Rebeca Ecommerce on Nov 5, 2018
Muchas gracias por su comentario! para nosotros son muy importantes ya que nos permiten detectar nuevas áreas de oportunidad para atenderles muy bien! saludos

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour nuit Aeroport de Cancun
Parfait pour nuit à l’arrivée ou départ de aeroport de Cancun. Piscine, salon, cuisine à disposition. Chambre grande et propre, excellent accueil.
Stayed 1 night in Jul 2018
Response from Rebeca Ecommerce on Aug 1, 2018
Merci pour votre commentaire, salutations!

10/10 Excellent

Alex, CdMx

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel muy cómodo
Hostal agradable, te sientes como en casa. Requiere mejor informacion de su ubicación geografica
Stayed 1 night in Jun 2018
Response from Hostal Urbano on Jun 22, 2018
Hola Alex, gracias por haberse hospedado con nosotros, ha sido un gusto poder atenderlos! esperamos verlos pronto de nuevo!

8/10 Good

Manuel

Liked: Staff & service, property conditions & facilities, room comfort
Kleines Hostel in Flughafennähe
Das Hostel liegt im Randgebiet von Cancun und etwa 10-15 Minuten vom Flughafen entfernt. Es gibt private Parkplätze auf dem Grundstück, was mit einem großen Tor verschlossen ist. Unser Zimmer war geräumig und modern eingerichtet und das Bad mit einer großen Dusche ausgestattet. Das Bett war sehr bequem, die Bettwäsche leider etwas fleckig. Frühstück kann man sich auf dem Zimmer selber zubereiten oder nutzt die Gemeinschaftsküche. Gab allerdings nur Mais-Toast, Zwieback und Marmelade, dazu Kaffee oder Tee. Das Personal war sehr freundlich und Check-in bzw. Check-out völlig unkompliziert.
Stayed 1 night in Apr 2018
Response from Rebeca Ecommerce on May 26, 2018
Gracias por sus comentarios, estaremos mas al pendiente de los blancos saludos

10/10 Excellent

Ceci, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso y Confortable! EXCELENTE ATENCION!
Lo mejor: La habitacion! Amplia y con todas las comodidades, La atencion, amabilidad y simpatia desde el personal hasta sus dueños. Siempre limpio y ordenado! Muy buena ubicacion para ir a diferentes lugares. Muy moderna, agradable y funcional la decoracion. Nos encanto!! Supero nuestras expectativas.. Gracias Totales!!
Stayed 18 nights in Feb 2018
Response from Rebeca Ecommerce on Mar 6, 2018
Hola Ceci, muchas gracias por sus comentarios, para nosotros es muy importante que ustedes se sientan lo mas confortables posible, para ello estamos aqui. saludos y de nuevo gracias!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cuidado con la recepción
No tuve suerte en la recepción, no tienen personal todo el tiempo en la recepción entonces tuve que esperar 1 hora afuera con mis maletas. El cuarto está excelente, la zona muy fea. A 15 minutos del aeropuerto.
Stayed 1 night in Jul 2017
Response from Guest Service manager on Jul 23, 2017
Estimado Huésped, valoramos de sobremanera sus comentarios, al ser un hostal de concepto diferente, siempre entramos en comunicación con nustros huéspedes, para solicitar su hora de llegada aproximada y evitar este tipo de incidentes, para nosotros es muy importante brindar un serivicio personalizado y sobre todo consentirlos y hacerlos sentir comodos como en casa. el tiempo de traslado es de 6 minutos máximo 10 con tráfico, lamentamos que su estancia no haya sido completamente de su agrado y trabajaremos en los puntos señalados.

2/10 Terrible

Carolina

Disliked: Staff & service, property conditions & facilities
Proyecto de hostal
Estan en construcción.. no es como se muestra en las fotos . Solo es un piso que esta acondicionado para serviicio de hostal . Localizado en el ultimo piso . Lo demás está en construcción . No tiene areas comunes .
Estimada Carolina, muchas gracias por tus comentarios. Te comento que en efecto Hostal Urbano próximamente va a adicionar muchas habitaciones más; sin embargo el proyecto inicial son 4 habitaciones Deluxe que incluyen camas de calidad, baños privados, aire acondicionado, etc. Y si contamos con areas comunes como el área de televisión, la cocina completamente equipada, área de lavado, terraza con vista al jardín, piscina y jardín. Todas nuestras reservas tienen acceso a estacionamiento y desayuno continental de autoservicio gratuito.