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"Remodeling getting done but still kept a clean lobby and staff was very friendly. "

"My wife and I have been using rentals at Lantern Lodge, formerly Residences at Biltmore, since they opened. This was a top a notch rental property. But it's amazing how some rentals are being neglected. Every time we go back now the rental provided to us lack updates. On this particular visit there were new TVs. There was a large space after closing the door which made you feel unsafe. The easy chair and ottoman needs to be thrown out. It was so nasty, we wouldn't dare sit on them and the sofa need to be replaced or at least replace the cushions. It was very worn out also so we sprayed it with Lysol to have a place to sit. The unit needs to be painted. The tissue holder in the first bathroom and water lines are deteriorating due to moisture or lime build up. The icemaker did not work. Cleanliness of the room was good but more detail should be considered cleaning the appliances. The staff was good. I hate some rental properties are wasting away. They used to be so nice. Don't know if we'll be returning."

"Tv didn't work., room didn't have a sofa bed like described, pool was closed, seen a few bugs in the room "

"Very clean and cozy place! Well stocked with basic essentials as well which is always great!"

"We loved the place for what it was. Small rooms with great decor. Walking distance from where we needed to go. We will definitely keep this place in our thoughts again."

"The hotel is clean, staff is kind and helpful, large rooms and good location. Unfortunately, our room was not ready on time. While the wait was less than 1 hour, we had just arrived in town after a long drive.The room and bathroom lighting is dim."

"The hot tub was very hot and clean. As well as the pool. Its indoor, too. The staff was very friendly and breakfast was hot and good every morning. The room was clean and it is a no smoking facility. The view was awesome and the hotel area was clean and secluded. And an awesome view of mountain rock face. Right at the train tracks but you don't hear the train except in the middle of the day. There is a fire pit and rocking chairs and grills. There is a whole stretch by the river that kids can play in and another firepit and rock seats by the river. "

"Clean room and very nice staff"

"Pristine room, lobby and dining area, and very friendly an accommodating staff. Will stay again!"