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Reviews of Comfort Inn Cobourg

2.5 out of 5
Comfort Inn Cobourg
121 Densmore Rd, Cobourg, ON

Reviews

8.0

Very Good

Rating 10 - Excellent. 264 out of 827 reviews" "
Rating 8 - Good. 349 out of 827 reviews" "
Rating 6 - Okay. 132 out of 827 reviews" "
Rating 4 - Poor. 54 out of 827 reviews" "
Rating 2 - Terrible. 28 out of 827 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Michael Darrin, Cambridge

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with this motel was a disaster! Once we got to the location, we waited about make 10 minutes until someone came to the front desk. She seems confused and wasn’t paying attention at all . She made me sign a waiver for another room first and then get me to sign a second one since she made a mistake. We weren’t really any indication of anything we should be aware of. I was keeping an eye on the cost for a one night and I was extremely disappointed paying so much for a motel in Cobourg. I chatted with few friends and they were able to secure a good room for a lot cheaper. I asked the front desk if there is any price adjustment as she referred to get in touch with Expedia for that. My water was running slow, there was this stinky smell in my room, there was no body wash or Kleenex in the bathroom. In the morning , we woke up with next door banding their door, just unacceptable. I didn’t had the time to complaint since I drove 3 hours to come down for a wedding. I need a price adjustment/refund for this horrible experience. I travel a lot for work and pleasure, I have not experienced this before. Very costly for absolutely nothing. Please touch base with me for a discussion.
Stayed 1 night in May 2024
Response from Yvonne Boyer on May 14, 2024
Dear Michael Darrin,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the many issues you had during your stay. Unfortunately there are some times that the Guest Service Representative may need to be away from the desk for a few minutes, to check on something elsewhere in the hotel, or to help out another guest, or in this case she was putting away a food order of items that needed to get into the fridge. She made a mistake by accidentally picking up the registration card that was next to yours at first then realized her error and corrected the mistake while you were still at the desk. Your satisfaction is important to us as a valued guest. As for your water running slow and a smell in the room, had you let us know we could have tried to either solve the issue or moved you to another room. And for no Kleenex, there should have been a box under the sink and I apologize if there was none there, but we do have more at the front desk, and could have brought some to you had we known. As for body wash, we don't carry that, we have the shampoo and conditioner in the shower, soaps and a lotion bottle for toiletries. Again, your satisfaction is important to us and if we are aware of any kind of issue we are more than happy to take care of it for you but are unable to if we don't know.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

6/10 Okay

Jean-Simon, Montreal

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Yvonne Boyer on May 12, 2024
Dear Jean-Simon,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Juergen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient to highway and downtown Cobourg.
Stayed 1 night in May 2024
Response from Yvonne Boyer on May 6, 2024
Dear Juergen,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

6/10 Okay

Brian

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Unable to regulate room temperature. Furnishings need to be upgraded. Old and worn.
Stayed 1 night in Apr 2024
Response from Yvonne Boyer on May 3, 2024
Dear Brian,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room temperatur and furnishings. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Neil

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very easy going and such a friendly staff. Aways there when needed!
Stayed 2 nights in Apr 2024
Response from Yvonne Boyer on May 3, 2024
Dear Neil,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty much as expected, well maintained and clean. The breakfast area was small, but perfectly suitable for my needs.
Stayed 2 nights in Apr 2024
Response from Yvonne Boyer on May 3, 2024
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Jairo

Stayed 1 night in Apr 2024
Response from Yvonne Boyer on May 3, 2024
Dear Jairo,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Yvonne Boyer on Apr 23, 2024
Dear Ken,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Brenda

Stayed 1 night in Apr 2024
Response from Yvonne Boyer on May 12, 2024
Dear Brenda,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

6/10 Okay

Rhomilda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good for a quick stop/rest/break from car travel. Close to the 401. The ref in the room given to us generates sound at various points of the evening which can be bothersome.
Stayed 1 night in Apr 2024
Response from Yvonne Boyer on Apr 23, 2024
Dear Rhomilda,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.As a guest you are truly valued.Your feedback about the fridge is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yvonne Boyer on Apr 23, 2024
Dear Will,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Yvonne Boyer on Apr 23, 2024
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

6/10 Okay

Ahmad

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
The entire hallway and rooms smell like shops selling second hand clothes. There were stains on the bed sheets and I don't think they changed sheets when previous guests left.
Stayed 2 nights in Mar 2024
Response from Yvonne Boyer on Apr 2, 2024
Dear Ahmad,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with stains on the sheets and any smell you may have noticed. We did offer to change you to a different room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Theresa, Annapolis Royal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We were very pleased with our visit at the Comfort Inn Cobourg. The building and rooms were very clean. The comfort of the room was exceptional. Front desk and breakfast staff were knowledgeable and caring.
Stayed 1 night in Mar 2024
Response from Yvonne Boyer on Apr 1, 2024
Dear Theresa,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Allen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of parking clean rooms
Stayed 1 night in Mar 2024
Response from Yvonne Boyer on Apr 1, 2024
Dear Allen,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Diana

Stayed 1 night in Mar 2024
Response from Yvonne Boyer on Apr 23, 2024
Dear Diana,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Guylaine

Stayed 1 night in Mar 2024
Response from Yvonne Boyer on Apr 1, 2024
Dear Guylaine,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

2/10 Terrible

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Staff was lovely
Stayed 1 night in Mar 2024
Response from Yvonne Boyer on Mar 5, 2024
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yvonne Boyer on Feb 20, 2024
Dear Anne,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Yvonne BoyerFront Office Manager

6/10 Okay

Gary

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yvonne Boyer on Feb 9, 2024
Dear Gary,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Emily

Response from Yvonne Boyer on Feb 6, 2024
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Helen

Liked: Staff & service, property conditions & facilities
Friendly helpful service
Stayed 1 night in Feb 2024
Response from Yvonne Boyer on Feb 6, 2024
Dear Helen,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Jody

Stayed 2 nights in Feb 2024
Response from Yvonne Boyer on Apr 1, 2024
Dear Jody,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Kiki

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yvonne Boyer on Feb 5, 2024
Dear Kiki,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

4/10 Poor

Janusz

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
dirty bathroom
Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Feb 2, 2024
Dear Janusz,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of the bathroom. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

6/10 Okay

Arlene

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Comfortable enough but noisy through night as if doors were opening and closing consistently down the hall from maintenance or housekeeping. Very odd. Decent spread for breakfast
Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Feb 2, 2024
Dear Arlene,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the noise in the hallway. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast buffet, a very pleasant surprise! Friendly staff, quiet rooms and comfortable beds.
Stayed 2 nights in Jan 2024
Response from Yvonne Boyer on Jan 29, 2024
Dear Lisa,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Jan 28, 2024
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Yvonne BoyerFront Office Manager

8/10 Good

curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for price
Hotel a little dated by clean and comfortable.
Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Jan 27, 2024
Dear Curtis,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Jan 27, 2024
Dear Carolyn,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Paul

Traveled with partner
Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Jan 27, 2024
Dear Paul,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Barb

Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Feb 10, 2024
Dear Barb,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Jennifer

Traveled with family and small children
The bathroom, particularly the area near the faucet in the bathtub/shower, was gross. I’m not sure if it was mould, mildew or just soap scum and dirt but it was all around the faucet and was pretty revolting.
Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Jan 19, 2024
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.As a guest you are truly valued.Your feedback about the bathroom is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Kashish

Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Jan 12, 2024
Dear Kashish,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

Kerstin

Liked: Property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Yvonne Boyer on Jan 7, 2024
Dear Kerstin, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Yvonne BoyerFront Office Manager

6/10 Okay

Miranda

Liked: Cleanliness
Disliked: Property conditions & facilities
I entered a "sauna" my first day because the heat was set on high and left on for who knows how long. The archaic heating system is uncomfortable. I put it on low, then the room was too hot. I turned off the heat, then the room was too cold. The windows don't open. There was no way to control it for comfort. No shampoo conditioner was in the shower...I had to ask Front Desk to help. Housekeeping replaced towels after 3 days, but didn't replace bath mat nor leave me extra toilet paper. Again, I had to get Front Desk to help.
Stayed 5 nights in Dec 2023
Response from Yvonne Boyer on Jan 1, 2024
Dear Miranda,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

4/10 Poor

Charlotte Jane

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mold all around bathroom celing. Heater that made noise like an idling dump truck and beds and pillows decades old. Also no housekeeping which is disgusting since hotels are now providing daily service
Stayed 2 nights in Dec 2023
Response from Yvonne Boyer on Jan 1, 2024
Dear Charlotte Jane,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

2/10 Terrible

Danial

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Yvonne Boyer on Dec 31, 2023
Dear Danial,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from Yvonne Boyer on Jan 27, 2024
Dear Kathleen,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Darryn

Traveled with family
Liked: Cleanliness, staff & service
Friendly person when checking in very late. Very nice woman in the breakfast room.
Stayed 1 night in Dec 2023
Response from Yvonne Boyer on Dec 31, 2023
Dear Darryn,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yvonne Boyer on Dec 31, 2023
Dear Shannon,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

2/10 Terrible

kevin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This should be. $75 hotel!
Stayed 1 night in Dec 2023
Response from Yvonne Boyer on Dec 17, 2023
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you had in your room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office ManagerComfort Inn

10/10 Excellent

MARTIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet don’t hear the doors slamming as people are opening them in the hallway. Because it’s off the main drag, it is very quiet.
Stayed 1 night in Dec 2023
Response from Yvonne Boyer on Dec 17, 2023
Dear Martin,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office ManagerComfort Inn

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from Yvonne Boyer on Nov 26, 2023
Dear Andrew,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

2/10 Terrible

Joshua

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A $250 hold for a week, for a crappy, dirty, outdated hotel that really should be called a motel. 10/10 will not come back.
Stayed 1 night in Nov 2023
Response from Yvonne Boyer on Nov 14, 2023
Dear Joshua,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Super Nice Staff …. Private n overall great experience
Stayed 2 nights in Nov 2023
Response from Yvonne Boyer on Nov 14, 2023
Dear Bo,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

10/10 Excellent

Terri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in Oct 2023
Response from Yvonne Boyer on Nov 14, 2023
Dear Terri,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was quick and easy
Stayed 1 night in Oct 2023
Response from Yvonne Boyer on Nov 14, 2023
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Yvonne BoyerFront Office Manager

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First they tried to charge me extra for the main floor reservation. No. Then the first room hadn’t been vacuumed , dirty floor, smelled of smoke. Next room okay until I looked. Filthy Kleenex holder. Lamp dusty. Room dirty. Ants infestation in bathroom. No cleaning service on weekends? Go elsewhere. Filthy Towers.
Stayed 2 nights in Oct 2023
Response from Yvonne Boyer on Oct 28, 2023
Dear Brenda,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Yvonne BoyerFront Office Manager