Front of property - evening/night

Reviews of Desert Cave Hotel

3.5 out of 5
Desert Cave Hotel
Hutchison Street, Coober Pedy, SA

Reviews

8.0

Very Good

Rating 10 - Excellent. 170 out of 469 reviews" "
Rating 8 - Good. 179 out of 469 reviews" "
Rating 6 - Okay. 72 out of 469 reviews" "
Rating 4 - Poor. 33 out of 469 reviews" "
Rating 2 - Terrible. 15 out of 469 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Yvonne

Traveled with partner
Disliked: Staff & service, amenities
Stayed 2 nights no one came to made the room or change towels
Stayed 2 nights in Apr 2024

8/10 Good

Darren

Stayed 1 night in Apr 2024

8/10 Good

Cameron, Tullahoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot and room, but be aware that what is billed as a cool underground room in the summer becomes a hot underground room in the off-season.
Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,quiet and comfortable
Stayed 1 night in Feb 2024

2/10 Terrible

Henry

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived an hour after reception closed at 5 pm . Too early to close for a start . The price paid was way too much for what we got and service . The barman just shrugged his shoulders when we needed assistance as reception was closed and we had to pick our key up from bar . Room fridge stunk , no pool towels could be provided , no remote for tv , no hot water , shower recess was filthy and under beds and behind furniture was filthy . When you have been travelling all day with kids you just want a hot shower and a tv that works and a clean room . I would like a refund
Stayed 1 night in Jan 2024

8/10 Good

Maree

Liked: Cleanliness, staff & service
Easy meal options at the bar.
Stayed 1 night in Jan 2024

6/10 Okay

Sonia

Stayed 1 night in Jan 2024

8/10 Good

Hitesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience staying underground a clean room and comfortable bed and close to all activities. Only suggestion would be pool should be open later due to hot condition and after a long drive it would have been fantastic 😀
Stayed 1 night in Jan 2024

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Conveniently located in the center of town
Stayed 1 night in Dec 2023

8/10 Good

Brendan

Traveled with partner
Liked: Staff & service
It was quite unique being in the underground room, definitely worth the visit however the bathroom was a little mouldy 😬
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Stayed 1 night in Dec 2023

8/10 Good

Johann

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely staff and great breakfast menu as well as spacious rooms.
Stayed 3 nights in Dec 2023
Response from Rahat on Feb 11, 2024
Good Morning, Thank you so much for taking the time to share your kind words about your recent stay at our hotel. We are thrilled to hear that you enjoyed our lovely staff, the great breakfast menu, and the spacious rooms.Our team works hard to create a positive and welcoming experience for our guests, and it is truly rewarding to know that our efforts contributed to your satisfaction. Your feedback inspires and motivates us to continue delivering exceptional service and maintaining high standards.We are delighted that you appreciated the spacious rooms and enjoyed the variety offered in our breakfast menu. Providing a comfortable and enjoyable stay is our top priority, and we are pleased to have met your expectations.we would be honored to welcome you again. Please do not hesitate to reach out if there is anything specific you would like during your next visit.Thank you once again for choosing to stay with us and for sharing your positive experience. We look forward to the opportunity to host you again in the future.

4/10 Poor

Stephen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are extremely outdated and rundown. We booked the king suite and the room had a bad damp Oder and was infested with mosquitoes. I would not recommend this hotel to anyone if they have other options. Just to add we stayed here 2 time's in a one week period in 2 different rooms and the 2nd room had mold all over the uncleaned bathroom. And even more mosquitoes than the first.
Stayed 1 night in Dec 2023
Response from Rahat on Feb 11, 2024
Good Morning,I sincerely apologize for the unsatisfactory experience you encountered during your recent stays at our hotel. Your feedback is invaluable to us, and I want to express my deepest regrets for the inconveniences you faced with the outdated and rundown condition of the rooms, the unpleasant damp odor, the mosquito infestation, and the presence of mold in the second room.I understand how disappointing and frustrating these issues must have been for you, and I want to assure you that we take your concerns seriously. Our team is currently investigating the specific rooms you mentioned to address the maintenance issues promptly and thoroughly.We strive to provide a comfortable and enjoyable stay for all our guests, and it is clear that we fell short of your expectations on multiple occasions. Please accept our sincerest apologies for any inconvenience or discomfort you experienced during your time with us.Once again, I apologize for the shortcomings you encountered, and I hope you will consider giving us another chance to provide you with the high-quality service we aim to deliver.Thank you for bringing this to our attention, and we appreciate the opportunity to rectify the situation.

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely stay again, very impressive
Stayed 1 night in Dec 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Les

Traveled with partner
Disliked: Cleanliness
Flys on the window sills and dirt,first room we were given had dirt on the bed and on the lounge,The best part was the bar part in the pokies area,the Bar person was very friendly,Also the Breakfast served in this area was very good and the coffee was great.
Stayed 3 nights in Nov 2023
Response from Rahat on Nov 30, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the cleanliness issues in the first room. This falls below the standards we strive to uphold, and we assure you that your concerns will be addressed with our housekeeping team to prevent any recurrence.On a positive note, we're delighted to hear that you enjoyed the friendly service at the bar, as well as the breakfast in the pokies area. We value your input, and it's through feedback like yours that we can enhance the overall guest experience.Once again, we apologize for any shortcomings and appreciate your understanding. If your travels bring you back to our area, we would be honored to have another opportunity to provide you with a more enjoyable stay.Best regards,

6/10 Okay

Bethany

Traveled with partner
Liked: Cleanliness
Nil
Stayed 1 night in Nov 2023

2/10 Terrible

Ayumi

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The desert cave hotel was a very run-down, empty, sad joint. Pool was unmaintained, underground exhibit was closed, restaurant was closed, service wasn’t friendly, room had rocks all over the furniture, bed and carpet. Lighting was also dull.
Stayed 1 night in Nov 2023
Response from Rahat on Nov 24, 2023
Good Afternoon,I hope this message finds you well. I would like to extend my sincerest apologies for the disappointing experience you had during your recent stay at the Desert Cave Hotel. Your feedback is invaluable to us, and we deeply regret that we fell short of your expectations.We understand the importance of providing a comfortable and enjoyable environment for our guests, and it is disheartening to hear that we did not meet these standards during your visit. Please know that we take your concerns seriously, and we are committed to addressing each issue you raised to ensure that such lapses do not occur in the future.Regarding the condition of the hotel, we are actively working on renovations and improvements to enhance the overall guest experience. Your comments about the pool, underground exhibit, and restaurant closures are duly noted, and we apologize for any inconvenience this may have caused. Our team is diligently addressing these issues to reopen and maintain these facilities to the high standards we aspire to uphold.Additionally, we are reviewing our service protocols to ensure that our staff is consistently providing friendly and helpful assistance to all guests. It is regrettable that you did not receive the level of service that we strive to deliver, and we are taking steps to rectify this matter.Concerning the room conditions you described, we apologize for any discomfort caused by the presence of rocks on the furniture, bed, and carpet. We are investigating this matter to identify the source of the issue and implementing measures to prevent its recurrence.Moreover, we acknowledge your feedback about the lighting, and we are in the process of evaluating and upgrading the lighting systems to create a more inviting and comfortable atmosphere.Once again, I sincerely apologize for the inconveniences you faced during your stay. We appreciate your candor and thank you for bringing these matters to our attention. Your experience does not reflect the high standards we aim to achieve, and we are committed to making the necessary improvements.Thank you for your understanding, and we look forward to the possibility of welcoming you back to Desert Cave Hotel to provide you with the exceptional experience you deserve.Warm regards,

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service, amenities
location was good---timing was bad-- tourist season over
Stayed 2 nights in Nov 2023
Response from Desert Cave Hotel Team on Nov 29, 2023
Good Afternooon,Thank you for taking the time to share your feedback with us. We appreciate your choice to stay at our location and your honesty regarding your experience.We understand the impact of timing, and I apologize if your stay coincided with a lull in tourist activity. We strive to provide a positive experience regardless of the season, and your input helps us identify areas for improvement.Please know that we value your feedback, and we are committed to continuously enhancing our services. If there are specific aspects you believe we can improve or if you have any suggestions, we would love to hear more about your thoughts.We hope that despite the timing, you were able to enjoy our location, and we would be delighted to welcome you back in the future, perhaps during a more vibrant time. If you plan another visit, please feel free to reach out, and we will ensure your stay exceeds expectations.Thank you once again for choosing us, and we look forward to the opportunity to host you again.Best regards,

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness
Everything was good. Hot day and what they say about having 50 air conditioned rooms isn’t exactly true. The underground rooms only have ventilation and a fan so if it’s 40 degrees outside you won’t be sleeping much even if you’re in one of these rooms. Other than that it’s a decent place to stay as long as it’s not sweltering hot.
Stayed 1 night in Nov 2023
Response from Desert Cave Hotel Team on Nov 29, 2023
I hope this message finds you well. Firstly, I'd like to express our gratitude for choosing to stay with us, and I appreciate the time you took to share your experience. Your feedback is essential to us as we continually strive to improve our services.I sincerely apologize for any inconvenience caused by the discrepancy in the air conditioning in our underground rooms. Your observation is valuable, and we are committed to addressing this issue to enhance the overall comfort of our guests.Once again, thank you for choosing to stay with us and for providing valuable feedback. We look forward to the opportunity to welcome you back and ensure a more comfortable and enjoyable experience.Warm regards,

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service
The amenities were tired, but the place was clean. The pool needed a good clean. One tap in the bathroom needed a replacement washer and there was a significant leak on the floor from the basin water. The staff were friendly and helpful.
Stayed 1 night in Nov 2023
Response from Rahat on Nov 15, 2023
Good Afternoon,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are pleased to hear that you found our place to be clean. However, we sincerely apologize for the shortcomings you experienced with some of our amenities.Your comments about the pool, the bathroom tap, and the significant leak are taken seriously, and we assure you that we will address these issues promptly to improve the overall experience for our guests.On a positive note, we're delighted to hear that our staff were friendly and helpful. Providing excellent service is a priority for us, and it's encouraging to know that our team made a positive impression on your stay.We appreciate your understanding and value your input as it helps us identify areas for improvement. If you have any further details or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and more enjoyable experience.Thank you for choosing us as your accommodation, and we look forward to serving you again.Best regards,Desert Cave Hotel Team

2/10 Terrible

Mel

Stayed 1 night in Nov 2023

10/10 Excellent

Graindorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Zoe

Disliked: Cleanliness, property conditions & facilities
Room was ok
Stayed 1 night in Oct 2023

4/10 Poor

John

Was not underground as advertised
Stayed 1 night in Oct 2023

10/10 Excellent

Poojita

Liked: Property conditions & facilities
Friendly staff and clean rooms
Stayed 3 nights in Sep 2023
Response from Team on Nov 15, 2023
Good Afternoon, Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our staff friendly and our rooms clean. Providing a welcoming and clean environment for our guests is our top priority, and we're thrilled to know we met your expectations.Your kind words are truly appreciated, and we look forward to the opportunity to welcome you back for another pleasant stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.Thank you for choosing us, and we hope to see you again soon!Kind RegardsDesert Cave Hotel Team

8/10 Good

adrian

Stayed 1 night in Sep 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
Room is unique and very interesting. However, when I got up to have a shower the next morning, there was no hot water!
Stayed 1 night in Aug 2023
Response from Rahat on Aug 31, 2023
Good Morning, Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found our room unique and interesting.However, I apologize for the inconvenience you experienced with the lack of hot water for your morning shower. Your comfort is important to us, and I'm sorry for any discomfort and inconvenience this may have caused.Your feedback helps us identify areas for improvement, and we'll address this matter to ensure that our guests have a consistent and comfortable experience.We value your input and hope to have the opportunity to provide you with a more satisfying and enjoyable stay on your next visit. Your satisfaction is important to us, and we appreciate your understanding.Kind RegardsDesert Cave Hotel Team

10/10 Excellent

Jocinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very interesting place to stay. Great Brekkie
Stayed 1 night in Aug 2023
Response from Rahat on Aug 31, 2023
Good Morning,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found your stay with us to be interesting and that you enjoyed our breakfast offerings.We value your input and hope to have the opportunity to provide you with an even more enjoyable experience on your next visit. Your satisfaction is important to us, and we appreciate your understanding.Kind RegardsDesert cave Hotel Team

4/10 Poor

Sophia

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Marlayne

Stayed 1 night in Aug 2023

10/10 Excellent

Alan Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an underground room and was incredibly quiet, i didn’t hear any noise including from the car park. Spacious, but an odd layout. Bathroom was partly updated with a new vanity, but the toilet and shower were older (tiny shower) but functional.
Stayed 1 night in Aug 2023
Response from Rahat on Aug 31, 2023
Good Morning,Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you enjoyed the quietness of your underground room and that you found the room spacious.It's great to know that you appreciated the updates in the bathroom, even though some parts were older but functional. Your comments about the layout and the shower size are noted, and we'll consider your feedback as we work to improve and enhance our offerings.We value your input and hope to have the opportunity to provide you with a more comfortable and enjoyable stay on your next visit. Your satisfaction is important to us, and we appreciate your understanding.Kind RegardsDesert Cave Hotel Team

10/10 Excellent

Marlayne

Traveled with partner
Great facilities including bar & underground historical information. Bathroom is a little tired and shower is small for my tall husband
Stayed 2 nights in Jul 2023
Response from Rahat on Aug 31, 2023
Good Morning ,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you enjoyed our facilities, including the bar and underground historical information.Your comments about the bathroom being a little tired and the shower size not being ideal for your tall husband are noted. We appreciate your input and will consider your feedback as we work to enhance our offerings.We value your input and hope to have the opportunity to provide you with a more comfortable and enjoyable stay on your next visit. Your satisfaction is important to us, and we appreciate your understanding.Kind RegardsDesert Cave Hotel Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great stay, nice cafe, will book again next time we're in town.
Stayed 1 night in Jun 2023
Response from Rahat on Sep 1, 2023
Good Morning , Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that you had a great stay and enjoyed our café. We look forward to welcoming you back next time you're in town.We value your input and hope to continue providing you with enjoyable experiences during your future visits. Your satisfaction is important to us, and we appreciate your support.Kind RegardsDesert Cave Hotel Team

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Yvette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fun to stay in an underground room It was very quiet with no windows.
Stayed 2 nights in Jun 2023

4/10 Poor

Tim

Traveled with family and small children, Business traveler
Disliked: Staff & service, property conditions & facilities
Outdated rooms
Stayed 1 night in Jun 2023

4/10 Poor

Anne

Business traveler
Disliked: Cleanliness, property conditions & facilities
Old carpet. Smelly room. Bed sheets didn’t look clean and bed badly made. Very expensive at $216/ night. I have never paid that much and have stayed in many motels. Room smelled about50 years old. AC woke me up because it was very noisy.
Stayed 1 night in Jun 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Peter

Stayed 1 night in May 2023

6/10 Okay

Andrew

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Chose this facility for its restaurant dining option and very disappointing that this was closed and cafe option very limited.Reception staff very helpful in suggesting alternative off site dining option which was good.Facility a bit shabby and dead flies and cobwebs on window frames.
Stayed 2 nights in May 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Megan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our booking was for 3 nights. We had to ask for fresh towels, they told me no housekeeping is offered at all during our stay. No bin emptied, no new tea or coffee provided, no towels. A great bargain for 280.00 a night in a very ordinary cobweb infested room. The guest laundry was filthy and disgusting, and after travelling for 2 weeks we needed that facility. We were told the restaurant, bar and lower ground areas were closed due to unsafe roof. The next night a big private function was held in that same lower area. Can't believe the low standard. Don't go.......
Stayed 3 nights in May 2023

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needs some refurbishment.
Stayed 1 night in May 2023

10/10 Excellent

Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground room excellent
Stayed 1 night in May 2023