Greatly enjoyed this stay. The cottage is beautifully located for everything Deal has to offer. We didn't need much customer service but when we did it was essential and excellent: we arrived late on Day 1, around 9pm, and couldn't get in because the lower (bolt) lock on the front door resolutely refused to open. Two members of staff swiftly came out to help and resolved the issue; both were the soul of kindness and amenability despite the hour - thank you so much to both.
The house is lovely inside and well equipped in every way. Only tiny point, more for information than an "issue": it floods with daylight from dawn so you may wake very early. (That may be just what you want, of course.) And this may be aimed at previous guests, but the cutlery and mugs could have been a fraction cleaner. And maybe it's time for some nicer flooring in the bathroom?
These are very minor points though. All in all it was a very happy and relaxing stay and we have no hesitation in recommending it.