Find Business Hotels in Downtown Rochester, NY

"One of the elevators was out of order and we didn't have comforters on our beds and were told they didn't have any available because a laundry accident had stained comforters. We eventually got one comforter from the front desk."

"Parking was easy and secure. Room was clean and sufficient. My go to place when visiting Rochester."

"I checked into the hotel at about 11pm. I booked a room with a king size bed. The room I booked hadn’t been cleaned so they offered a different room with 2 queens. When I got to that room, there were pillows with no pillow cases on them all on a pile on the bed and there were no clean bath towels. I had to call down for the pillow cases and towels. The next night, friends I was traveling with that booked another room at this hotel found a live mouse in their room. We all checked out immediately! At the time we were checking out, there were others chatting out for the same reason, a mouse in their room. "

"The room was relatively clean but there was no hand soap (the front desk told me that didn't have any), the phone in the room didn't work, the bed was creaky, and the walls (and ceiling) were very thin. I woke up to some very loud talking and music multiple times during my two-day stay, I thought it was the room beside us but the bulk of the loud music turned out to be the staff. The breakfast was scarce and sketchy (the eggs and sausage looked very questionable). The front desk staff weren't overly helpful but they were friendly. It was a budget-friendly price, but I will not be staying there again."

"Hotel stay was great! Beautiful inside, No complaints. Would definitely stay there again"

"An excellent stay and a very good value"

"I arrived at 430 to be told my room wasn’t ready. I had to wait an hour for my room. I have an 11 month old baby and if my family wasn’t there I would’ve been left to wait in the lobby. When asked how they could compensate I was told there was nothing they could do for me. My room was 2.5 hours late. They didn’t even apologize."

"We had to move rooms because there were ants crawling everywhere, getting on our feet and the bed! There were also two long hairs on the face towels. At breakfast time, there was never any plates or bowls out for us to actually put the food on, the eggs we ordered were never brought to us. The pool was cold, the bedding was old."

"The room is what we expected loved the bathroom And the room Was clean and the service was exceptional "