Lobby sitting area

Reviews of Four Points by Sheraton Edmundston Hotel & Conference Center

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1001 reviews" "
Rating 8 - Good. 344 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Roger Van Der

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service
Billing incorrect and still not rectified 24 hours later. No power outlets above desk or on lamps, therefore need to crawl under a table. Want to charge for hi speed WiFi. Its like they are still in the 20th century.
Stayed 1 night in May 2024
Response from Nina on May 4, 2024
Good day Thomas, looks like you felt disappointed, we apologize if your stay didn't meet your expectations. Please, do not hesitate to reach out to us for any inquiries you may have.We look forward to welcoming you again!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nina on May 3, 2024
Good day Jeff, looks like you have enjoy your stay! Thank you for choosing us and we look forward to welcoming you again!

4/10 Poor

Gabrielle, Canning

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I booked the executive suite, thinking we could splurge and get a nicer room. What a disappointment!! First this hotel is severely lacking sound insulation. You can hear people having conversations very clearly. The door for the suite was badly damaged with some pieces of wood missing near the hinges the spot painted with a brown colour that didn’t match. It’s was basically a slightly larger room with worn down furniture. The only thing executive about the space was the price.
Stayed 1 night in Apr 2024
Response from Nina on Apr 30, 2024
Good day Gabrielle,Thank you for sharing with us. We're sorry to see you didn't appear to enjoy your stay. We're glad to inform you that renovation will be done very soon at our establishment.We look forward to welcoming you again!

10/10 Excellent

Father Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were kind and helpful
Stayed 1 night in Apr 2024
Response from Nina on Apr 21, 2024
Good day Mr Andrew,Thank your for sharing with us. It is always encouraging to have perfect score, thank you for your support, we certainly appreciate your kind words for our staff.We look forward to welcoming you again!

4/10 Poor

Catherine

Business traveler
I wasnt able to make it due to weather and i had to pay the full fee. Staying in a different location that offers a cancelation free that saves me the whole cost of the room during a snow storm should it happen. I hear great things about this location which is why i booked with them over my usual being recommended by a co worker however, i like the policy my current location has. Im sure its nice though! :)
Stayed 1 night in Apr 2024
Response from Nina on Apr 17, 2024
We are so sorry for this inconvenient!

6/10 Okay

Luke

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Property is a it dated. Also, we had booked as a family of 3 yet there were no pillows or blankets for our child for the pull out sofa. When we asked there were no blankets available and we had to stack sheets so he wasnt cold.
Stayed 1 night in Mar 2024
Response from Nina on Mar 8, 2024
Good day Luke!We're sorry you didn't appear to enjoy your stay. Please don't hesitate to reach out to the hotel directly if you have any further, specific feedback. We really apologize for this lack of communication between us. We hope to be able to welcome you back soon!

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Restaurant was great.
Stayed 2 nights in Mar 2024
Response from Nina on Mar 6, 2024
Thank you so much for this great review! We appreciate your time and hope to welcome you again soon!

10/10 Excellent

LaurieElizabeth

Stayed 1 night in Mar 2024
Response from Nina on Mar 24, 2024
Good day Laurie, looks like you have enjoy your stay. Thanks for choosing us and we look forward to seeing you again!

2/10 Terrible

Leanne

Stayed 1 night in Feb 2024
Response from Nina on Mar 20, 2024
Good day Leanne,We're sorry to see you didn't appear to enjoy your stay. Please don't hesitate to reach out to the hotel directly if you have any further, specific feedback. We hope to be able to welcome you back soon!

6/10 Okay

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and efficient staff.
Stayed 1 night in Feb 2024
Response from Nina on Feb 21, 2024
Thank you so much for your feedback!We look forward to welcoming you again!

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dated but clean
Stayed 1 night in Feb 2024
Response from Nina on Feb 15, 2024
Dear Christopher,Thank you for sharing your experience with us. We appreciate your loyalty.We look forward to welcoming you again!

10/10 Excellent

Tyrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and pool was very nice
Stayed 1 night in Jan 2024
Response from Emilie on Feb 12, 2024
Good Day Tyrell! Thanks for sharing with us and other travelers. Our housekeeping team will be glad to see your comment !

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nina Ranaivosoa on Jan 27, 2024
Thank you for your loyalty. We look forward to see u soon.

4/10 Poor

Jay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very tired and needs face lift…rooms are beat up
Stayed 1 night in Jan 2024
Response from Nina Ranaivosoa on Jan 26, 2024
We appreciate your feedback. Thank you for sharing us your opinion.

4/10 Poor

Chad

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
A beautiful hotel, very nicely decorated with a warm atmosphere...but, very disappointed with how unclean the bathroom and bed waswhrn we checked in. Found a lot of hairs on the sink, tub and several in the bed. Dried blood stains on the comforter, and the coffee maker was filthy. We brewed hot water and old coffee debris filtered into the cup. The hotel staff could not understand our frustration with expecting a cleaner environment. They told us they would have a hotel maid go clean our bathroom but she never did clean it. They also told us that refreshing rooms is not provided unless you stay over 2 days. Other guests who also stayed had the same complaints as us and did not have their issues resolved.
Stayed 1 night in Jan 2024
Response from Emilie on Jan 15, 2024
Good Day Chad, please accept our most sincere apologies for falling short of meeting your expectations in terms of cleanliness. We have follow up with the housekeeping team to ensure the necessary guidelines are in place to make the room as welcoming and tidy as possible.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Food was good. Service was goid.
Stayed 1 night in Jan 2024
Response from Emilie on Jan 15, 2024
Thanks for sharing David! We look to welcoming you again!

10/10 Excellent

Monique

Stayed 2 nights in Jan 2024
Response from Emilie on Feb 12, 2024
Bonjour Monique on, looks like you have enjoyed your stay with us. Thanks for sharing.

10/10 Excellent

Gabrielle, Canning

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet rooms, huge flat screen television with lots of channels. Easy check in and out. Located in downtown. Glad we were able to
Stayed 1 night in Jan 2024
Response from Emilie on Jan 15, 2024
Good Day Gabrielle, thank for sharing with us and other travelers. It is always nice to have a perfect score.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good spot for an overnighter
Restaurant staff was great, including their handling of overserved bar patrons. Front desk was very friendly. Lots of hot water, if the pressure was a little weak. Overall would stay again.
Stayed 1 night in Dec 2023
Response from Emilie on Jan 15, 2024
Good Day Glen, thanks for this great review. We certainly appreciate your good words for our establishment and our staff. We look forward to welcoming you again.

6/10 Okay

Charleen

Traveled with partner
Liked: Staff & service
Check in did not provide orientation to property. Parking across the street so inconvenient or difficult for persons with disabilities. Excellent bar and restaurant with amazing staff and wonderful food and beer choices. Rooms clean with good heat system for winter ( can regulate). Come here for good food and beer after a long day and a night bed.
Stayed 1 night in Dec 2023
Response from Emilie on Jan 15, 2024
Good Day Charleen, thank you very much for taking the time to write about your stay. We are pleased to read about your experience at the restaurant. We have review guideline when welcoming guest upon arrival. We look forward to welcoming you again.

10/10 Excellent

Bhreigh

Stayed 1 night in Dec 2023
Response from Emilie on Jan 15, 2024
Good Day Bhreigh, looks like you have enjoy your stay. Thanks for choosing us and we look forward to seeing you again.

4/10 Poor

Antoine

Traveled with family and small children
Stayed 1 night in Dec 2023
Response from JR on Dec 22, 2023
We're sorry to see you didn't appear to enjoy your stay. Please don't hesitate to reach out to the hotel directly if you have any further, specific feedback. We hope to be able to welcome you back soon!

8/10 Good

Marc

Stayed 1 night in Dec 2023
Response from JR on Dec 22, 2023
Thank you for the review, Marc! We appreciate your time and hope to welcome you again soon!

10/10 Excellent

Derek

Liked: Staff & service, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023
Response from JR on Dec 15, 2023
Thanks for the great comment, Derek! We're glad you enjoyed your stay.

10/10 Excellent

Andy

Stayed 1 night in Nov 2023
Response from JR on Dec 15, 2023
Thanks for the great review, Andy! We hope to see you again soon.

10/10 Excellent

Elaine

Stayed 1 night in Nov 2023
Response from JR on Dec 15, 2023
Thanks for such a great review, Elaine! We're glad you enjoyed your stay and hope to see you again soon.

8/10 Good

JEAN-MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Emilie on Nov 27, 2023
Merci d'avoir pris le temps de partager votre experience au Four Points by Sheraton Edmundston avec nous et d'autres voyageurs.

10/10 Excellent

W Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emilie on Nov 27, 2023
We appreciate you took the time to make the review. Thanks for sharing your great experience with us.

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were accommodating and very helpful.
Stayed 1 night in Sep 2023
Response from Emilie on Nov 27, 2023
Our team will be delighted to read your kind words. Thanks for taking the time to write a review.

10/10 Excellent

Gabriele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Sheraton. The bed was comfy and the room very quiet. The pool was on the small side but we went swimming anyway. Had a good breakfast in the morning.
Stayed 1 night in Nov 2023
Response from Emilie on Nov 27, 2023
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We appreciate your support

10/10 Excellent

Charleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Emilie on Nov 27, 2023
Looks like you have enjoyed your stay with us. Thanks for sharing with other travelers.

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from Emilie on Nov 27, 2023
Thanks George for the good review!

8/10 Good

Mariel Rufina

Liked: Cleanliness, staff & service
Response from Emilie on Nov 27, 2023
Thanks for your review Mariel Ruffina.

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Emilie on Nov 27, 2023
Merci beaucoup Clair pour votre partage. Nous sommes très contente de voir que nous avons été a la hauteur de vos attentes.

10/10 Excellent

Wendy

Stayed 1 night in Oct 2023
Response from Emilie on Nov 27, 2023
Thanks Wendy for this great review. We look forward to welcoming you again.

10/10 Excellent

Sylvie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifiques
Belle hôtel belle ambiance propre et les lits très confortables. Le restaurant est vraiment bon.
Stayed 3 nights in Oct 2023
Response from Emilie on Nov 27, 2023
Merci Sylvie pour le partage. Notre équipe sera certainement contente de lire vos commentaires! Au plaisir de vous revoir!

8/10 Good

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and clean, staff were excellent and the food from the restaurant was fantastic. Unfortunately was I in one of the few rooms that were staring at the top of the roof and adjacent building from my window instead of beautiful town and churches.
Stayed 1 night in Oct 2023
Response from Emilie on Nov 27, 2023
Thank you so much for your kind words! Please do not hesitate to reach out to our staff member with any request you may have. We look forward to welcoming you again!

10/10 Excellent

Roxane

Stayed 1 night in Oct 2023
Response from Emilie on Nov 27, 2023
Thanks for sharing! We're thrilled to see that you had a great experience with us!

10/10 Excellent

frederik

Stayed 1 night in Oct 2023
Response from Emilie on Nov 27, 2023
Looks like you have enjoyed your stay with us! Thanks for sharing!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Emilie on Nov 27, 2023
Thanks for taking the time to review.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Emilie on Nov 27, 2023
We're thrilled to see that you had a great experience with us! Thanks and we look forward to welcoming you again Rosemary.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Naomy on Oct 3, 2023
We appreciate your feedback on the cleanliness and comfort of your room. Providing a clean and comfortable environment for our guests is a top priority for us. If you have any additional comments or suggestions for improvement, please feel free to share them with us. We hope you had a pleasant stay, and we look forward to serving you again in the future.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night on a road trip. The hotel was conveniently located and had a nice restaurant on site - especially nice after a long drive. Hotel was exactly what I would expect from this chain - clean, comfortable and upscale.
Stayed 1 night in Sep 2023
Response from Naomy on Oct 3, 2023
Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that our hotel met your expectations and that you found it conveniently located for your road trip. Our on-site restaurant is indeed a convenient option after a long drive. Your comments about the cleanliness, comfort, and upscale quality are much appreciated. We aim to provide a consistent and high-quality experience for all our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Shelby

Business traveler
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Naomy on Oct 3, 2023
Thank you for sharing about your stay !

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Naomy on Sep 29, 2023
Thank you for sharing about your stay !

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very pleasant and helpful. Clean rooms and lovely entrance decor
Stayed 1 night in Sep 2023
Response from Naomy on Sep 27, 2023
Thank you for taking the time to share your feedback. We're thrilled to hear that our front desk staff left a positive impression on you and that you enjoyed our clean rooms and lovely entrance decor. Your kind words are greatly appreciated. We're here to make your stay enjoyable, and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Manon

Stayed 1 night in Sep 2023
Response from Naomy on Sep 27, 2023
Thank you for sharing about your stay !

10/10 Excellent

Gilles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, the bar and restaurant employes are very nice.
Stayed 9 nights in Sep 2023
Response from Naomy on Sep 27, 2023
We're delighted to hear that you had a great experience at our hotel, especially with our bar and restaurant employees. Providing excellent service is our top priority, and we're pleased to know that they made your visit enjoyable. Thank you for your kind words, and we hope to have the pleasure of serving you again soon.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Meet all my expectations.
Stayed 1 night in Sep 2023
Response from Naomy on Sep 27, 2023
We're pleased to know that we met all your expectations during your stay. Your satisfaction is of utmost importance to us, and we're grateful for your positive feedback. Should you choose to stay with us again in the future, we'll continue to strive for excellence in service and hospitality.