Reception
Check availability

Reviews of Ascott ICC Guangzhou

4.5 out of 5
Ascott ICC Guangzhou
No. 239, Tianhebei Road, Tianhe District, Guangzhou, Guangdong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 46 reviews" "
Rating 8 - Good. 18 out of 46 reviews" "
Rating 6 - Okay. 1 out of 46 reviews" "
Rating 4 - Poor. 0 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

9.4/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anh Phuong

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not too close to shopping (20 minutes walk to Grandview Mall) but still quite conveniently located.
Stayed 1 night in Apr 2024
Response from lesley on May 8, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

KAUSIK

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024
Response from Gueset Office on Apr 29, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

8/10 Good

SAID

Liked: Cleanliness, property conditions & facilities
Everything was good except the breakfast was horrible
Stayed 3 nights in Apr 2024
Response from Guest Service on Apr 29, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott.Thank you for your valuable feedback. We will continuously improve our equipment and services, striving to provide everyone with a more comfortable and elegant living environment. We sincerely look forward to serving you again.

10/10 Excellent

Yihua

Stayed 3 nights in Apr 2024
Response from lesley on May 15, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Liangjie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The only downside is the main entrance is at the back of the shopping mall where most taxis or ridesharing cars are not allowed to enter. We have to walk through the shopping mall to go to the other side of the mall to get a taxi.
Stayed 2 nights in Apr 2024
Response from Guest Service on Apr 29, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Arturo, Santo Domingo

Stayed 1 night in Apr 2024
Response from lesley on May 8, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

6/10 Okay

HUAN

Stayed 2 nights in Apr 2024
Response from lesley on May 8, 2024
Thank you for choosing Ascott ICC Guangzhou. We are sorry that our service failed your expectations. We will do our best to improve our shortcomings, continuously improve equipment and services. Sincerely looking forward to serving you again.

8/10 Good

Diego

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 7 nights in Mar 2024
Response from lesley on Apr 7, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for young families. Very clean location and helpful staff.
Stayed 4 nights in Mar 2024
Response from lesley on Mar 22, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

xin

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The place is very convenient and clean. The only thing is hard for taxi to find this place based on the address: they usually drop us off at ICC center, then we need to walk a few hundred meter to the hotel. We are traveling with a 10 months old, they have baby crib with fence around it which is perfect. There is also washer and dryer and microwave, very good for family travel
Stayed 3 nights in Feb 2024
Response from lesley on Mar 22, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Robert, Edmonton

Liked: Cleanliness, amenities, property conditions & facilities
Clean, large, location service & etc. I won’t hesitate to come back when I visit this city next time.
Stayed 3 nights in Jan 2024
Response from lesley on Mar 22, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

8/10 Good

Jialong

Liked: Amenities, property conditions & facilities
"Stayed for two night. Firstly, the apartment facilities were great – smart TV, sound system, and washing machine were all well-equipped. However, the air conditioning was frustrating. Given the recent temperature fluctuations in Guangzhou, the night I stayed had already started to warm up, not so cold. Surprisingly, the apartment didn't allow guests to manually choose between cooling or heating modes. Okay, you could argue it's central air conditioning, but seriously, which central AC system is so outdated 😂? They don't even allow guests to make the most basic function choice, resulting in a night of explosive heat under the heating mode. UPDATE: when checking out around noon today, I found that the air conditioner had automatically switched to cooling mode. Wow, it's truly advanced, adjusting according to the Guangzhou temperature. Impressive!"

10/10 Excellent

Corey

Business traveler
Liked: Cleanliness, room comfort
Nice Apartments
We had a great stay at the Ascot ICC. short walk to the metro and good location. We would be happy to stay here again. Was great to have our own laundry in the apartment.
Stayed 5 nights in Oct 2023

10/10 Excellent

Baiyan

Liked: Cleanliness, amenities, property conditions & facilities
A nice stay. Will surely choose this service apartment on my next visit.
Stayed 2 nights in Nov 2023

8/10 Good

Vin Steve

Liked: Property conditions & facilities
Good location however WiFi signal need to be more stable
Stayed 5 nights in Nov 2023
Response from lesley on Nov 27, 2023
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Comfortable and clean rooms; so-so breakfast
Great stay. Comfortable and clean rooms. Breakfast was okay, it was located in a restaurant in the mall. Small selection and kind of cramp.
Stayed 3 nights in Oct 2023
Response from lesley on Nov 24, 2023
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

10/10 Excellent

Sleiman, Beirut

Stayed 2 nights in Oct 2023
Response from lesley on Nov 24, 2023
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

8/10 Good

Ning

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Hotel was great, just wish the bathroom was cleaner...
Stayed 2 nights in Jul 2023
Response from Winnie Liang on Aug 3, 2023
Thank you for time to give us value comment. We will report to related department，and improve our service

8/10 Good

Ning

Stayed 1 night in Jul 2023

10/10 Excellent

ibrahim abdulgani, mednih

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Communication was a real problem, they don't speak English
Stayed 6 nights in May 2023
Response from Winnie Liang on May 29, 2023
Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. we will continue to strengthen the English training we have already started, and because of your kind reminder, we have deliberately added intensive training in different regional accents and expressions. We looking forward to your next coming to Guangzhou and hope to see you at Ascott ICC Guangzhou next time.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Winnie Liang on May 29, 2023
Dear Guest,Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Sicheng

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

8/10 Good

constance

Stayed 2 nights in Apr 2022

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, room comfort
Staycation with friends
For a group of friends an apartments was a great option and the Ascott ICC apartment was well equipped and designed.
Stayed 1 night in Nov 2021
Response from Fanny Fang on Nov 17, 2021
Dear guests, Thank you for choosing to stay in Ascott ICC Guangzhou and share your stay-in experience with us.Please do not hesitate to contact us in advance for your next stay. We are looking forward to welcoming you back soon.

8/10 Good

JASMIN

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me volvería a quedar sin duda
Stayed 1 night in May 2024
Response from lesley on May 12, 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

10/10 Excellent

JASMIN

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel estuvo muy bien, lo del VIP ni me enteré.
Stayed 3 nights in May 2024
Response from lesley on May 12, 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to Ascott ICC Guangzhou in the near future.

10/10 Excellent

Sze Man

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and great location
Stayed 3 nights in Mar 2024
Response from lesley on May 2, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

8/10 Good

CARLOS, guadalajara

Liked: Cleanliness, property conditions & facilities
Bueno
Stayed 1 night in Mar 2024
Response from lesley on Mar 22, 2024
Thank you for staying at ICC Ascott Guangzhou ! Thank you for your valuable advice. We will continue to improve equipment and services, and strive to provide you with a more comfortable and elegant living environment. We sincerely look forward to serving you again.

10/10 Excellent

ALVARO, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024
Response from lesley on Mar 22, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Kam Chuen

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from lesley on Mar 22, 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
很值得推薦
交通很方便，房間很新及乾淨。
Stayed 3 nights in Dec 2023

8/10 Good

Lilian

Stayed 2 nights in Apr 2023
Response from Winnie Liang on May 29, 2023
Dear Guest,Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

8/10 Good

Sik To

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Y S Ronnie R

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022