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Reviews of Hangzhou Xinzhou Hotel

3.5 out of 5
Hangzhou Xinzhou Hotel
No. 889 East Fengqi Road, Hangzhou, Zhejiang

Reviews

8.0

Very Good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 4 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.6/10

Cleanliness

7.4/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Royal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and nice
Very nice, quiet hotel. New area, so not much around.
Stayed 2 nights in May 2018

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotels far east of the city center
If you have business in eastern Hangzhou, but not specifically Xiao Shan, then this subway is perfectly located. Though if you are coming to Hangzhou as a tourist, I recommend staying closer to West Lake or the city center.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from 盛 on Jan 7, 2018
您好！非常感谢您入住新州宾馆，关于您提到的问题，我们感到非常抱歉！我们已将此事反馈给相关部门，希望您再次入住时能感受到我们的改进，期待您的再次光临！

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from 盛 on Jan 7, 2018
您好！非常感谢您入住新州宾馆，关于您提到的问题，我们感到非常抱歉！我们已将此事反馈给相关部门，希望您再次入住时能感受到我们的改进，期待您的再次光临！

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
新年去的，環境很好，房間、廁所都很大，明亮，就是交通不是很方便，打的超難，
Stayed 2 nights in Feb 2018
Response from 盛 on Feb 23, 2018
尊敬的宾客您好！新年快乐！感谢您选择入住本宾馆及对我们宾馆做出的评价，关于交通问题，节假期间确实有打的难的问题，给你带来不愉快的体验我们感到非常抱歉，但随着城市发展，周边小区入住率的上升，相信周边交通会有极大的改善，希望您今后能继续选择我们宾馆，最后祝您在新的一年身体健康，心想事成！

8/10 Good

YA YUE

Liked: Cleanliness, property conditions & facilities, room comfort
总体不错。
酒店设备一流，只是地点偏远，基本服务没有问题。大堂部分员工的素质有待提高。饭厅很冷，影响食欲。好几次无奈到外面吃。
Stayed 5 nights in Jan 2018
Response from 盛 on Jan 24, 2018
您好，感谢您选择入住本酒店！对于您所反映的一些问题我们已反馈给酒店相关负责部门进行改进，感谢您提的宝贵意见，希望下次您入住时能看到我们的努力。

6/10 Okay

Osvaldo

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Bom, mas com problemas.
O hotel é cinco estrelas, em tamanho e conforto, mas tem problemas de gerenciamento. O mais critico é nao aceitar cartão de credito internacional. Quando fiz a reserva sei o meu cartão como garantia, e fui para pagar a reserva no hotel. No site apresentava que ele aceitava cartão de credito, mas no hotel descobri que aceitam apenas os chineses. Tive que pagar em dinheiro chinês, o que me deixou descapitalizado. Me atrapalhou a viagem porque tive que procurar banco para fazer um cambio que seria desnecesario. O segundo problema é o péssimo inglês dos atendentes da recepção. Eles se esforçaram, mas com péssimo resultado. O google translator ajudou funcionando off line (google não funciona na China). O terceiro problema foi a limpeza dos quarto e dos corredores. Ficou a desejar. Uma bolinha de papel no corredor focou por mais de dois dias sem ser recolhida. Muita poeira embaixo da escrivaninha. O café da manha foi muito bom, incluído no preço. Muita variedade, mas boa parte de comidas chinesas. Algumas incomiveis pelos ocidentais. O hotel é bom, e se não tivesse esses problemas descritos seria o melhor que eu já me hospedei.
Stayed 2 nights in Dec 2017
Response from 盛 on Jan 7, 2018
您好！非常感谢您入住新州宾馆，关于您提到的问题，我们感到非常抱歉！我们已将此事反映到相关部门，希望您再次光临会感受到我们的改进，再次期待您的光临！

8/10 Good

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近還很荒涼
新開發區 附近晚上很荒涼 離市區有點距離 進到客房樓層時有點雞皮疙瘩 大概因為人氣比較不旺盛吧 希望慢慢好起來 房間內部設施非常新 以CP值來說還算不錯
Stayed 1 night in Oct 2017
Response from 宾馆销售王盛 on Nov 9, 2017
尊敬的宾客您好！非常感谢您选择入住我们宾馆并分享您的入住感受！感谢您的宝贵意见，您所提出的问题我们已向宾馆相关部门反映，为每一位住店客人提供热情周到的服务是我们全体员工的职责，另外我们宾馆位置稍偏，但出行还是比较方便的，离高铁站也比较近，真诚期待您的再次光临！

10/10 Excellent

kwok CHUNG GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good room
the room is very big and clean, very comfortable, but no restaurant or shopping mall nearby.
Stayed 1 night in Oct 2017

10/10 Excellent

hsiao ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017