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Reviews of The Shalimar Boutique Hotel

4 out of 5
The Shalimar Boutique Hotel
Jalan Cerme 16, Malang, East Java

Reviews

9.4

Exceptional

Rating 10 - Excellent. 15 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staycation
It was a nice stay. The staff was friendly and helpful. The room was well designed sot it gives you comfort that you need. The amenities are complete. The wifi worked well. The provided snacks specifically for you. I'd like to come back for sure.
Stayed 2 nights in Aug 2023

10/10 Excellent

Anastasia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely classic hotel in Malang city
Very lovely. Super friendly staff
Stayed 1 night in Dec 2021
Response from Tyas | E-commerce on Dec 27, 2021
Dear Mr/s. Anastasia, Warmest Greetings from The Shalimar Boutique Hotel Thank you for having time to review our Hotel. Hope you will stay back to our Hotel in the near future. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Tyas | E-commerce on Apr 29, 2022
Dear Mr/s. Anonymous, Warmest Greetings from The Shalimar Boutique Hotel Thank you for having time to review our Hotel. Hope you will stay back to our Hotel in the near future. Best Regards, Tyas | e-commerce

8/10 Good

Lokadjaja

Stayed 1 night in Nov 2020
Response from Natalia on Jan 13, 2021
Thank you for your review.

10/10 Excellent

Soegeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Location, Nice City
Great Hotel, Great Location, Nice City
Stayed 1 night in Aug 2020
Response from Natalia on Oct 15, 2020
Dear Mr. Soegeng, Warmest greeting from The Shalimar Boutique Hotel Thank you for stay with us and your support review of our Hotel. Wish you come back in the nearest future. Best regards, Natalia | E-Commerce

10/10 Excellent

Chen Chung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Feb 2020
Response from Natalia on Mar 5, 2020
Dear Mr/s. Chen Chung, Warmest greeting from The Shalimar Boutique Hotel Thank you for have time to give a review and score to The Shalimar Boutique Hotel. We hope you will come back in the nearest future. Best regards, Natalia | E-Commerce

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly but could have been a bit more welcoming upon arrival. It was very quiet!
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good concept and staff, pity about the management
The hotel was thoughtfully conceived and designed. The members of staff are warm and helpful and try their best. The rooms are spacious and comfortable. The management however is clearly not doing a good job to maintain the hotel. The bathtub was heavily spotted with mould on the waterproof grouting. The clear plastic shower mat was so completely caked in mould we had to throw it in the bin. The bathroom amenities come in plastic bottles so hard that it is impossible to squeeze anything out of them. The wifi connection was possibly the worst we have ever experienced in our many trips to Indonesia. There was a cockroach in the room. We requested three times to have the leak in the toilet bowl fixed (caused by a faulty ballcock), to no avail. There are barely any diners in the restaurant, so we were not surprised the satay accompanying our nasi goreng was still frozen inside. There was also only one music CD (of nostalgic Dutch colonial era music) that looped over and over again the entire day, so if you spend more than a night, it becomes maddening.
Stayed 4 nights in Mar 2019

8/10 Good

Mansor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff .
Stayed 2 nights in Jan 2019

10/10 Excellent

Yusak, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in great location
great service by the staff, very clean room, you really get what you paid for. rooms are limited.
Stayed 3 nights in Sep 2018
Response from The Shalimar Boutique Hotel on Nov 6, 2018
Dear Mr. Yusak, Warmest greeting from the Shalimar Boutique Hotel Malang It was a pleasure to have you as our guest at the Shalimar Boutique Hotel Malang during your recent visit to Malang and thank you for taking your time to share your experience with us. We are looking forward to welcoming you back on your next trip to Malang Best Regards,

10/10 Excellent

Marlinda, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Excellent
They gave me some fruits with a welcome note. How sweet. I was sick they brought me some tea and they didn't want to charge me. I ordered some fried rice, they gave me for free. Thank you thank you. They are very kind and friendly and polite. You guys are the best.
Stayed 2 nights in May 2017

10/10 Excellent

CHUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shalimar Malang
Very happy with the stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and new. Solid breakfast. There is no real workout room or facility, the room has 1 treadmill which is broken and 1 bicycle (was disappointed since asked in advance by phone and receptionist indicated they did indeed have work out facility). overall stay was ok.

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and cozy hotel
A very nice and cozy hotel. The best in the city

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kent

Liked: Cleanliness, property conditions & facilities, room comfort
A rising star
I had a great stay. A very well renovated colonial building. Interior arrangement and furnishing is wonderful. Some points to improve: - Hot water for shower was not stable. The water could occasionally get very hot during shower. Very unpleasant experience. - Need electric sockets that work with any plug, so international traveler would not need to request for adaptors. - Need more electric sockets in each room... laptops, mobile phones, power banks, gadgets. :) - Friendly staff is not enough. They have to be equipped with knowledge of Malang's good restaurants, points of attractions, etc. - Would be great if the telephone unit has hands free speaker. - Would be great if the restaurant is further developed toward a "celebrity" type; with a focus on local cuisine and perhaps a few Dutch / Indo-Dutch fusion (colonial) menu. - I think a simple but high quality a la cart breakfast would be better for a boutique hotel with only 40 plus rooms, rather than a buffet with a large selection of poor menus.

10/10 Excellent

Hendaru, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shalimar is the best hotel in town!
Wonderfull hotel! Like this hotel very much! Worth every penny! Need more cloth hanger in the toilet. Very very recommended hotel!

10/10 Excellent

Hendaru, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel IS underated!
Everything in this hotel is wonderfull. I loved the ambient inside our room. I also loved the way they decorate this hotel, I feel like I was in the colonial age with some modern touch. Wonderfull! And, the Tong-Tong festival! It was awesome! I was stayed on executive room and it was great!! I can write many good things from my experience while staying in this hotel but I try not to be heard like a sales guy. Thank's to Mr.Sanjoyo and Ms. Putri and to all the hotel's staff for your hospitality & exellent services.

10/10 Excellent

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

lee, malang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good