Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Finca Serena Mallorca, Small Luxury Hotels

5 out of 5
Finca Serena Mallorca, Small Luxury Hotels
Ma-3200 km, 3, Montuiri, Mallorca Island

Reviews

8.4

Very Good

Rating 10 - Excellent. 13 out of 23 reviews" "
Rating 8 - Good. 4 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Stayed 3 nights in Sep 2022
Response from Guest Experience Manager on Oct 14, 2022
Dear Jessica,Thank you for taking the time to write us a comment.We are sorry to hear that your rating was lower than we would have liked.We hope you were able to enjoy our facilities and fabulous staff.Greetings from Mallorca

8/10 Good

ARMAND

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bel hôtel, dans un beau site. Personnel essentiellement composé de saisonnier et donc loin d’un standard de 5 étoiles. A plus de 700€/ nuit on attend un vrai service. La climatisation était défectueuse avec 38degres La restaurant et room service très limités. Beau spa en revanche avec de bien nés soins.
Stayed 4 nights in Jul 2022

6/10 Okay

Verified traveler

Traveled with group
Beautiful hotel but disappointing
This was a nice hotel with nice amenities and good service. The rooms are nice and the pool is lovely. This hotel list marks for charging 6 euros a bottle for water at the pool, a very mediocre and expensive paella dinner, and a service charge to bring a mediocre breakfast to our room when we needed a check out before the breakfast which was included began. Considering the cost of this hotel, this was disappointing and we have had a better experience in other high end hotels on the island.
Stayed 1 night in Jun 2022

10/10 Excellent

Carly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most incredible experience. The safe is fantastic and attentive ! I must stay .
Stayed 1 night in Jun 2022

10/10 Excellent

Maria del Pilar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience. Totally recommended
Stayed 3 nights in Apr 2022

10/10 Excellent

erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; delicious healthy-leaning food, spa was cozy and beautiful. Fire pits outside would’ve been amazing as well as food and beverage service by the pool.
Stayed 2 nights in Feb 2022

6/10 Okay

Cathleen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel’s property is lovely. Very relaxing. Spa was nice also but, when i asked if i could have the fire lit they sent a girl whom did not know how and did not bring wood… Food was very disappointing for such an expensive hotel and very limited options. Service was extremely slow and had to constantly find someone throughout the dinner (which took 3 hours) to get drinks. Also, as we waited for our room to be ready they actually let me enter an already occupied room which was quite uncomfortable for both parties as they were in bed! Mortifying… food was not good. For the price was not worth it. Unless you are not fussed about good service or food for €500 a night. Cannot say I would recommend to my group travel vacationers which i would have loved to add to the visit Mallorca list.
Stayed 1 night in Jun 2021
Response from Alvaro Gonzalez - General Manager on Jun 28, 2021
Dear Mrs. Cathleen, Warm greetings from Finca Serena. I would like to thank for choosing our property for your stay in the island. At Finca Serena, our aim is to ensure that all our guests leave the hotel happy and fully satisfied at all times. For that reason, I would like to apologize for not being able to match your expectations. I appreciate the time you took to share your feelings. This will help us to continue growing and improving our services. As I hope you could continue to trust in us in the future. I will be delighted to personally assist with your reservations and, of course, make sure your future stays are memorable. Once again, thank you so much for staying with us. Should you require any further assistance or information, please do not hesitate to contact me.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Property, but has some ways to go
Beautiful property in a quiet part of Mallorca. Beautiful pool and vineyards to stroll through. The rooms are on the smaller side - don’t book a deluxe garden. Essentially, it’s just the terrace that is added to the size. The service is ok - for a five star hotel it was surprising that dinner views are not booked for guests, hit or miss when you call down, little to no activities and rarely any help at the pool. It’s a great place but trust the reviewers that the the service has a bit more to go.
Stayed 1 night in Jun 2021

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idyllic escape
Incredible hotel, beautiful grounds and some of the best service I have ever experienced.
Stayed 4 nights in Jun 2021
Response from Finca Serena Front Desk on Jun 22, 2021
Dear Mr/Ms. From Finca Serena, we really appreciate your feedback. We'll revise it thoroughly. Looking forward to having you in Finca Serena soon again, Best Regards

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great staff
Gorgeous hotel with lovely views and good facilities (bikes to use / great pool). The surrounding area is not as interesting as other parts of the island being about 40 minutes to anywhere we wanted to visit.
Stayed 2 nights in Aug 2020

4/10 Poor

Gregor R.

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Sehr schöne Finca, aber kein 5-Sterne Service
Die Finca Serena wurde im Frühling 2019 neu eröffnet und befindet sich an schöner Lage mit Blick über die Country Side von Mallorca. Man will das Anwesen im 5-Sterne Segment positionieren, was von der Einrichtung her auch ganz OK ist. Leider ist mehrheitlich das ganze Personal miserabel ausgebildet und nicht auf den 5-Sterne Service Excellence geschult. Auch das Management kann das nicht vorleben und so fühlt sich der Gast meist sehr schlecht beraten und bedient. Auch mehrere Interventionen und Reklamationen haben nur dazu geführt, dass gleich mal die Symptome bekämpft, aber nicht das Problem gelöst wird. Eigentlich schade für das schöne Anwesen aber dieser Service hat keine 5-Sterne und schon gar nicht diesen Preis verdient.
Stayed 4 nights in Oct 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 3 days! Bliss!!!
An amazing place. Amazing views, food was exquisite and one of the best things of the stay, staff exceptional and with great attention. We will definitely be coming back!!!!
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff exceptionally friendly; property just opened, hence there is potential for improvements; several infrastructural aspects (for example: generator quite close to main building, you can listen to the noise while having dinner or a room facing northwards); dining was very good
Stayed 5 nights in May 2019

10/10 Excellent

SOOWON

Stayed 2 nights in Sep 2023
Response from Finca Serena Mallorca on Oct 5, 2023
Dear M. Soowon,Thank you for taking the time to leave a review, and for choosing Finca Serena for your recent stay. We appreciate your kind comments, and we are happy to hear that you had an amazing stay with us. We would be delighted to welcome you back soon.Kind regards,

10/10 Excellent

JEONG YEOP

Stayed 1 night in May 2023

8/10 Good

Massimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posto molto rilassante e ben tenuto con una bella vista! Vale il viaggio
Stayed 4 nights in Apr 2023
Response from Finca Serena Mallorca on Apr 26, 2023
Dear MassimoThank you very much for your sincere commentsWe are happy that you had a nice stay with us. We look forward to welcoming you again at Finca Serena

10/10 Excellent

Seyoung

Stayed 1 night in Sep 2022
Response from Guest Experience Manager on Oct 14, 2022
Dear Seyoung,Thank you for taking the time to write us a comment.We regret that on this occasion we were not able to offer you a pool service according to your expectations.We thank you for the good rating of our facilities and staff.Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a stylish luxury resort!
Amazing location with stunning views, beautiful renovated finca with a lovely pool. This is absolutely a perfect location to come at rest. The only point of improvement is the poolservice, some days there was nobody with all the dirty towels everywhere.
Stayed 6 nights in Aug 2022
Response from Guest Experience Manager on Oct 14, 2022
Dear guest,Thank you for taking the time to write us a comment.We regret that on this occasion we were not able to offer you a pool service according to your expectations.We thank you for the good rating of our facilities and staff.Greetings from Mallorca

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumurlaub trotz Corona
Es war so wie man sich ein entspannten Luxusurlaub vorstellt. Das Frühstück mit dem traumhaften Ausblick auf der Olivenbaum Terrasse ist unbezahlbar! Es ist sehr sauber und beim Wellness Angebot fehlt nichts.. sehr gerne kommen wir wieder!! Zusätzlich wurde wegen der aktuellen Corona Situation viele sinnvolle Maßnahmen getroffen, die jedoch den Urlaub nicht beeinträchtigten.. zusätzlich fand man auf den Zimmern Desinfektion, Handschuhe und Masken. 1A vorbereitet
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

6/10 Okay

Sergey

Liked: Cleanliness, staff & service, room comfort
Отель хороший, тихий. Отличный вид, неплохой бассейн. Очень дорогой ресторан, не стоит тех денег, что просят
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2019
Response from Finca Serena Mallorca on May 17, 2019
Dear Mr/Ms From Finca Serena we really appreciate your feedback. We'll revise it thoroughly. Looking forward to have you in our Finca soon, Best Regards