Dear Guest: We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all your concerns will be addressed and attended to.Our staff's professional service is a point of pride for us, and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. Thank you again for your visit and constructive criticism, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, and we are eager to regain your confidence during another occasion if you give us that chance. Best regards, Guest Experience Manager.

Dear Guest:It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest: Although we sincerely regret reading that your stay at our Barceló Karmina fell short of your expectations, we are grateful for the time you spent to share this feedback on your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.At Barceló we know that the maintenance of our facilities is an important aspect of providing comfort to our guests, therefore our maintenance team takes corrective and preventive actions so that our facilities are always impeccable. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon. Best regards, Guest Experience Manager.

Dear Guest: We first would like to thank you for choosing our Barceló Karmina hotel for your holidays in Manzanillo and for sharing your comments on your experience with us. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism, yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best Regards, Guest Experience Manager.

Dear Guest: It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

Estimado Huésped:Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir su opinión y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Estimado Huésped: Gracias su evaluación sobre su reciente estancia con nosotros, nos hubiera gustado saber en qué aspectos quedamos por debajo de sus expectativas, para así poder mejorar para que nuestros clientes tengan experiencias inolvidables y una estancia cómoda. Saludos cordiales, Guest Experience Manager.

Estimado Huésped: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

Dear Guest: We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We deeply regret your perception of our food. However, we would like to take the opportunity to point out that we have the Cristal and "H" badges where we handle internal and external controls on a regular basis on food safety and those that adhere to strict standards on food processing, handling and conservation, so that in no case we would reheat the food of our guests at risk by serving food in poor conditions, with our safety being our main concern.Thank you again for your visit and constructive criticism, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you give us that chance. Best regards, Guest Experience Manager.

Estimado Huésped: Le damos las gracias por compartir su valoración sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartirla y esperamos poder atenderles nuevamente en sus próximas vacaciones. Saludos cordiales, Guest Experience Manager.

Dear Guest:On this occasion we are very disappointed to know that despite all our attempts, we have not been able to achieve their complete satisfaction, we offer our most sincere apology. We hope to assist you in the future. Best regards, Guest Experience Manager.

Dear Guest: Thank you very much for the time you spent sharing your impressions of your stay at our Barceló Karmina. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best Regards, Guest Experience Manager.

Dear Guest: It is nice to know that you will enjoy your stay with us. We thank you on behalf of Barcelo Karmina. We look forward to welcoming you in the future. Best regards, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards,Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Estimado Huésped: Es un placer saber que durante su estancia con nosotros pudo disfrutar de nuestras instalaciones, el inigualable sabor de nuestros platillos y de la comodidad de nuestras habitaciones, pero, sobre todo, de saber que el servicio y amabilidad de nuestro equipo han convertido su estadía en una experiencia tan memorable. La opinión de cada uno de nuestros huéspedes es de suma importancia para trabajar diariamente en brindar las mejores experiencias. Saludos cordiales, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Estimado Huésped: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to always guarantee spotless accommodations and installations, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest:It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

Dear Guest: We ask for an apology for the situations that you commented on that affected you so that you could fully enjoy your stay. We will work hard to improve the areas of opportunity while maintaining excellence. Best regards, Guest Experience Manager.

Dear Guest: It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

Dear Guest: The opinion of our guests is of the utmost importance to us, and that is why we appreciate the time you have taken to share your evaluation, On the other hand, our pools close at 9:00 pm.Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards, Guest Experience Manager.

Dear Guest:We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest: It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

Estimado Huésped: Lamentamos su opinión respecto a su reciente visita al hotel Barceló Karmina, sin embargo, nos hubiera encantado saber en qué aspectos quedamos por debajo de sus expectativas. Esperamos recibirlo nuevamente en un futuro. Saludos cordiales, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Estimado Huésped: Agradecemos el tiempo que ha dedicado en evaluar su estancia con nosotros, sin embargo, nos hubiera gustado saber en qué puntos de su estancia quedamos por debajo de sus expectativas. Esperamos poder darle nuevamente la bienvenida en un futuro y mejorar su experiencia. Saludos cordiales, Guest Experience Manager.

Dear Guest: Thank you for your evaluation of your recent stay with us, we would have liked to know in what aspects we are below your expectations, to improve so that our clients have unforgettable experiences and a comfortable stay. Best regards, Guest Experience Manager.

Estimado Huésped:Agradecemos el tiempo que ha dedicado en evaluar su estancia con nosotros, sin embargo, nos hubiera gustado saber en qué puntos de su estancia quedamos por debajo de sus expectativas. Esperamos poder darle nuevamente la bienvenida en un futuro y mejorar su experiencia. Saludos cordiales, Guest Experience Manager.

Dear Guest:Thank you for sharing your feedback on your holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best Regards, Guest Experience Manager.

Dear Guest:We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Karmina hotel with us and Expedia readers.Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day.We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guets:We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Best regards,Guest Experience Manager.

Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts to meet our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques. We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. At Barceló we lay high value on our personnel being guest-oriented and welcoming at all times, being fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels, therefore we are sincerely sorry to read your comments on the service you're received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques. We regret your disappointment for being unable to check in upon your early arrival; at the hotel, we always do our utmost to make sure our guests can check in as soon as they arrive, unfortunately during periods of high occupancy it may not be possible considering that check out is at noon and our housekeeping staff needs to undertake a thorough cleaning of the rooms before assigning them to new arrivals. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards, Guest Experience Manager.

Estimado Huésped: Estamos encantados de saber que durante su reciente experiencia con nosotros nos considere un excelente lugar. Esperamos poder darle nuevamente la bienvenida en un futuro. Saludos cordiales, Guest Experience Manager.

Dear Guet:We were very disappointed to read about your experience during your stay in our Barceló Karmina hotel, while an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We were most concerned to read your remarks on the service you experienced while staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards, Guest Experience Manager.

Dear Guest: We thank you for the time you have spent sharing your opinion about your recent stay at our Barceló Karmina, we regret having failed in some of the expectations contemplated for you. Best regards, Guest Experience Manager.

Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts to meet our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques.We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us unforgettable. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards, Guest Experience Manager.

Dear Guest;It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

Dear Guest:We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Karmina hotel with us and Expedia readers.Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day.We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

Dear Guest: We always find it nice to read that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Karmina hotel with us and Expedia readers.We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated.Best Regards, Guest Experience Manager.