Indoor pool, outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of Newport Harbor Island Resort

4 out of 5
Newport Harbor Island Resort
1 Goat Island, Newport, RI

Reviews

7.8

Good

Rating 10 - Excellent. 452 out of 1002 reviews" "
Rating 8 - Good. 232 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 113 out of 1002 reviews" "
Rating 2 - Terrible. 66 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kelsey

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had numerous issues with the power in the rooms, management knew of the problem and really showed zero concern. Wife was never able to curl or flat iron her hair in the bathroom. The maintenance guy told us not to use the coffee machine or it will trip the GFI again and again. The safe in the room did not work, something to do with a programming issue, management was not concerned whatsoever about the safes either. They charge a Resort Fee yet the pool was closed for repairs and upgrades. When we stay at JW Marriots or properties with amenities they are very welcoming to our concerns and will rebate back to us something showing that they acknowledge the issue and make it right, not Newport Harbour Resort. They must be under new management it was made very obvious they were struggling and were not going to credit back anything or even acknowledge they had several issues. Seemed desperate for cash to me, or management has been instructed to not give in, in any form or fashion. Check out time was 12:00 no exceptions, even though we had all of these issues, they still were not willing to give an inch. We will never return to this property and will make it a point to make sure that every one we cross will know their horrible customer service and issues.
Stayed 2 nights in May 2024
Response from General Manager on May 24, 2024
Dear Kelsey,We appreciate you sharing your thoughts with us. Your account of your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Our team will be sure to discuss your valuable feedback so we can improve the guest experience. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value. Warm Regards,David SmileyGeneral Manager

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel was all re done inside but in my own opinion the rooms have a weird laylout and were tiny. The fact that they are all re done makes it nice but if that was not the case I would not care for this hotel. It’s set off on its own island so have to drive into area with food and stores, they also offer transportation. In my opinion the website makes it look better than it is. Tiny gym but does the job. Indoor pool was small and cute. Small bakery only breakfast option in hotel and closed by 11. Not many food options. We went off property or door dashed. Can walk to one cafe outside hotel anything else is not walking distance. Our shower was not cleaned at all. It was full of hair and some odd stuff, besides that everything else was like new. Some staff was nicer then others. I would not go back again but it’s not a bad spot.
Stayed 3 nights in May 2024
Response from Mike on May 21, 2024
Thank you for your feedback Jennifer. We strive to offer our guests the very best possible experience at our Resort and appreciate the opportunity to better serve our Guests. Mike

10/10 Excellent

Ayomide

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view
Stayed 3 nights in May 2024
Response from General Manager on May 20, 2024
Dear Ayomide,We appreciate you taking the time to leave your outstanding review. Indeed, the view is beautiful, and we're glad it helped make your stay at Newport Harbor Island Resort memorable! Thank you for your kind words. Please come see us again soon.Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room very clean. Staff extremely friendly and helpful.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Karen,From our clean accommodations to our friendly team members, we are so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating, and we hope to see you again soon. Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Alejandro, MASSAPEQUA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option in Newport Rhode Island
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Alejandro,Thank you for being our valued guest at Newport Harbor Island Resort. We're honored to have earned your trust and praise! Next time you're in the area, we hope to be your first choice for accommodations!Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Yousuf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

BEATRIZ

Liked: Staff & service, property conditions & facilities
Gave us a room with no electricity 😏
Stayed 2 nights in May 2024
Response from General Manager on May 14, 2024
Dear Beatriz,Thank you for bringing this concern to our attention. We are sincerely disappointed to hear about your experience with the room's electricity. Rest assured, we are addressing this issue with our team to ensure it does not happen again. Your feedback helps us improve, and we hope to have the opportunity to see you again. Warm Regards,David SmileyGeneral Manager

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mike on May 21, 2024
Hi Valerie - thank you for taking the time to provide us with your feedback. We strive to offer our Guests the very best in Newport hospitality and always look to provide our Guests with a 5 star stay. I would appreciate your assessment as to why we did not merit a 5 star review. Thank you! Mike

10/10 Excellent

Giuseppe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a day here with my partner - had a lovely time! The facility has clearly been renewed recently because everything seemed brand new. Our room on the 8th floor was spacious, clean, and very well decorated. The common areas have a unique style - you feel like you’re on a boat. We were somewhat nervous when we booked it as people had some complaints about the reopening week, but decided to give it a chance nevertheless - and we were very glad we did! Will definitely go back.
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear Giuseppe,It was such a pleasure to welcome you and your partner to Newport Harbor Island Resort! We're thrilled you thoroughly enjoyed your experience, and we appreciate you mentioning our impeccable accommodations and tasteful decor. Thank you for your perfect rating, and we hope to welcome you both back soon! Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Pasha

Stayed 1 night in May 2024

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from General Manager on May 12, 2024
Dear Allen,We're thrilled you had a great experience at Newport Harbor Island Resort. Your review is truly appreciated, and we look forward to welcoming you back for another enjoyable stay.Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was great, facility was clean. Rooms need full length mirror and less furniture. Turpedo lounge could use TV above fireplace and TV outside. Welcome water station. Complimentary breakfast would be great.
Stayed 3 nights in May 2024
Response from General Manager on May 7, 2024
Dear Michael,Thank you for your valuable feedback. We're delighted to hear that you found our staff to be great and our facility clean. Your suggestions regarding the rooms and amenities are appreciated and will be shared with our team for consideration. We hope to have the opportunity to welcome you back in the future.Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

reza

Disliked: Property conditions & facilities
Inconsistencies in rates for pets as listed on Expedia versus the hotel website. New management, lots of construction, rooms, extremely susceptible to noise from other guests. Likely won’t stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Reza,Thank you for bringing the issue of our pet rates to our attention. We will promptly examine our listings to ensure consistency across all platforms. We also understand the impact of noise and are actively working to minimize it as we improve our facilities. Your feedback is invaluable to us, and we hope to offer you a more comfortable experience in the future.Warm Regards,David SmileyGeneral Manager

8/10 Good

Charles, Bangor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Esperanza Rosario

Liked: Cleanliness, staff & service

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Morgan

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is in a nice location, but it is completely run down and outdated on the outside. The rooms and the lobby were updated. I felt for the resort fee that they charge, there should have been more amenities.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Morgan,Thank you for leaving a review about your recent stay. We appreciate you taking the time to share your thoughts with us. We’re happy to know that you enjoyed the location and accommodations, but it saddens us to know that our amenities did not meet your expectations. However, we would like to let you know we are currently renovating our property. After we finish the renovation, we would be delighted to have you visit us again and see all the various improvements we have made. Safe travels, and we hope to see you again soon!Warm Regards,David SmileyGeneral Manager

4/10 Poor

Erik

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The resort was closing for a 5 month renovation this weekend and many of the great offerings were unfortunately not available
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Erik,Thank you for sharing your experience. We're disappointed that some offerings were unavailable due to the upcoming renovation. Your feedback is greatly valued, and we look forward to welcoming you back once our renovation has been completed to fully showcase all we have to offer.Warm Regards,David SmileyGeneral Manager

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Turned heat on upon arrival and it immediately smelled like something was burning. Walls are paper thin so had to hear disgusting noises by neighbors before sunrise, both mornings. The remote was filthy and we had to search for towels in the closet resting on top of the safe.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
First, we sincerely apologize for falling short of your standards and our own. This does not reflect the experience we want to provide our guests, so rest assured we will work to make improvements where necessary. We greatly appreciate the time you took to share your feedback, and we hope you have safe and pleasant travels. Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment we walked into the property we were welcomed and treated like family. The facility was well managed and maintained. The manager we talked with, Freddie, was personable and knowledgeable - a real asset to the hotel. The location was perfect- close to downtown but a little quiet escape.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Jennifer,It is fantastic to see that our spirit of service shined through during your recent visit. Thank you for your kind comments,and on behalf of all of us at Newport Harbor Island Resort, we hope that you will allow us to welcome you back again soon! Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Lorrie

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
To be fair, this property is closing today for a 5 month renovation which in my opinion is much needed and long overdue. Furniture in rooms is very worn and outdated. However, staff couldn’t have been nicer and more helpful. Looking forward to coming back after remodel.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Lorrie,Thank you for the wonderful feedback on your stay with us at Newport Harbor Island Resort! As you mentioned, we are in the process of renovating and will be working on all of the guest rooms, restaurants, and public spaces next. We look forward to your next trip and showing you all of the new features!Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms with stunning views of the bay and a beautiful property to enjoy.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Dear Eric,Thanks so much for your review of Newport Harbor Island Resort! We love our awesome location and property, so we're glad to hear you did, too. It was truly a pleasure having you here, and we'd love to host you again soon.Warm Regards,David SmileyGeneral Manager

8/10 Good

Lisa

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Staff was nice and room was clean. The decor of the room was a little dated but overall we enjoyed our stay
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Newport Harbor Island Resort!Warm Regards,David SmileyGeneral Manager

8/10 Good

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was amazing, Staff was inviting and kind. They learned our names and gave us a tour of the property, it was beautiful! Can’t wait to come back after the renovations
Stayed 1 night in Oct 2023
Response from General Manager on Nov 5, 2023
Dear Kayla,Thank you for being our guest at Newport Harbor Island Resort and for sharing such a kind review. We are delighted you enjoyed our wonderful spa services and amazing staff. It will be an honor to welcome you back and impress you further once our renovations are complete.Warm Regards,David SmileyGeneral Manager

8/10 Good

June

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have breakfast available for customers, but it’s not free. I understand the difference breakfast available and breakfast free, however I am confused at that time when I was booking it.
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 5, 2023
Dear June,While we apologize for any confusion regarding breakfast, we appreciate the high rating, and we're happy you had a good time overall. We'll discuss your feedback internally, and we hope you will join us again soon. Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Pashke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. I’ll definitely go back!
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Pashke,Thank you for letting us know how much you enjoyed your stay at Newport Harbor Island Resort. We trust that your room was clean and comfortable and that you found our location convenient for exploring the local area. Please come back and see us again soon. Warm Regards,David SmileyGeneral Manager

6/10 Okay

ASHBEL

Traveled with partner
Liked: Cleanliness
It was ok. Location is beautiful but the hotel was too pricey for the overall. Service wasn’t the best. Food selection was very limited and both food and beverage prices were outrageous.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Thank you for sharing your thoughts on our hotel's beautiful location. We're glad you enjoyed the scenery, but we're disappointed that you found the service and dining options not up to par. We will use your feedback to consider how we align with guest expectations. We'd love another chance to provide you with a more satisfying experience.Warm Regards,David SmileyGeneral Manager

6/10 Okay

Jason

Traveled with family
The rooms could definitely use some updating however, the room service food was delicious!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Jason,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty food added to your experience. I am excited to share we have a large-scale renovation planned starting November this year and will address all guest rooms, restaurants, meeting rooms and public space. The next time you're in town, please come see us again.Warm Regards,David SmileyGeneral Manager

4/10 Poor

Ross

Traveled with group
Disliked: Staff & service, property conditions & facilities
We stayed two nights at this property Oct 7-9 with European friends. The first night there was a storm and a large piece of construction material broke loose and banged loudly outside their room. Staffing is below par: bar area tables are not cleared (unless you do it yourself) and the breakfast shop had only one person working and was agonizingly slow for mediocre food. The staff at the check-in desk was friendly but they were unable to rouse anyone to light another fire pit for us. Overall, this feels like a downward trending but still expensive place. We cannot recommend.
Response from General Manager on Oct 19, 2023
Dear Ross,Thank you for letting us know about your visit. Please know we want to ensure our staff provides stellar service and that we have an adequate number of team members to achieve this. Your important feedback will be discussed by our team and we will work to address the issues you have mentioned. We wish you pleasant onward travels. Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Is located short distance from center of shopping/wharf areas with a shuttle Room was very clean and has great water views and outdoor pool/grounds area…..would like to come back during warmer months to take advantage of the outdoor grounds more
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Joe,Thank you so much for the perfect rating! We're delighted to know that our prime location was perfect for your needs and that you enjoyed our clean accommodations as well. We hope you'll come back and join us again soon. Warm Regards,David SmileyGeneral Manager

10/10 Excellent

Dr Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on a small island the resort is in a superb location with panoramic views (Book a sea view room with veranda). Friendly helpful staff. A free transport across to Newport and the shops and restaurants. Good parking in site.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Dr. Andrew,Thank you for your five-star review of Newport Harbor Island Resort. We're thrilled you enjoyed our unique island location, panoramic sea views, and the convenience of our complimentary transport to Newport. Our team is delighted to have made your stay welcoming and helpful, and we look forward to welcoming you back soon!Warm Regards,David SmileyGeneral Manager

6/10 Okay

Maura

Traveled with family
Liked: Staff & service
Just ok- not a value for price
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Maura,Thank you for being our valued guest. It's unfortunate that certain aspects of your stay fell short of your expectations, and we encourage you to share how we could have done better. On behalf of our team, we hope to have a chance to change your perceptions. Warm Regards,David SmileyGeneral Manager

4/10 Poor

Lori

Traveled with partner
Liked: Staff & service
Disliked: Amenities
When we arrived, they gave us a room that was supposedly an upgrade. Tried to walk in the room, the door to sticks. You have to put your shoulder into it to get it open. There’s a hole in the wall in the hallway,furniture was extremely outdated , there was mold in the shower and coming through the wallpaper. When I complained the night manager was nice enough to get us another room in the other wing of the building it was their model room, which was much nicer and clean, but not well laid out. They’re closing for a complete remodel in a few weeks. Thank God! With the amount of money I spent on that room even with a remodel I would never pay that again .
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Dear Lori,We sincerely appreciate your feedback, and we apologize that our accommodations didn't meet your expectations. You can rest assured that we'll reflect on your comments as we continue to make changes in the future. Thank you, and we wish you safe and happy travels ahead!Warm Regards,David SmileyGeneral Manager

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jean

Stayed 2 nights in Oct 2023

2/10 Terrible

Enoch

Disliked: Cleanliness, staff & service, property conditions & facilities
Run, don't walk from this venue
The parking was terrible due to multiple events on every night we were there. The noise was ridiculous including our being woke up at 3:26AM on morning by a woman screaming. We had light bulbs out in our room that took multiple calls to get fixed. The staff was unconcerned about any of our issues. Bad experience
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 12, 2023
Dear Enoch,Thank you for sharing your experience from your recent stay with us. We will absolutely be discussing your points of concern with our team. Please accept our sincerest apologies for the poor impression; your experience is not the norm. We hope that you’ll give us a second chance in the future to make up for the trouble you, unfortunately, experienced during your stay this time around.Please accept my personal apologies for the challenges you experienced. I would be more than happy to schedule a call with you so we can review your stay and see how I may be able to make up for the challenges experienced.Warmest regards,David SmileyGeneral Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Tough Experience
There were several issues we had. Our first room we had checked into was essentially a box (the parking awning blocked the entirety of the window), and to the staff's credit, they did find another room with a nicer view quickly. There was a wedding happening and in spite of asking guests to quiet down, it was nearly impossible with people shuffling in and out late at night. The priority seemed to be keeping wedding guests happy over other guests. Lastly, our shower was broken and we had to wait for another 45 minutes before the staff found us another room to shower in. This delay that morning caused us to miss our reservation for later that day. It's rare we'd say a hotel stay has ruined a trip but this came close.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 12, 2023
Thank you for sharing your valuable thoughts. Constructive feedback is always appreciated as it guides us to continually improve. We regret the challenges you encountered, as this is never the experience we want for our guests. Rest assured, we'll address the shower problem and remain focused on creating a peaceful environment. We hope you will consider giving us a chance to transform your opinions. Please accept my personal apologies for the challenges you experienced. I would be more than happy to schedule a call with you so we can review your stay and see how I may be able to make up for the challenges experienced.Warmest regards,David SmileyGeneral ManagerWarm Regards,David SmileyGeneral Manager

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Denise

Traveled with family
Disliked: Property conditions & facilities
Comfortable bed! Great location! Main entrance closed for renovations. Long walk to check in. Many repairs and updates are needed.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Denise,Guest satisfaction is important to us, so we're happy to hear our comfortable beds and convenient location added to your experience. However, we apologize for any inconvenience while we update the property, and we appreciate your patience. Please come see us again when the renovations are complete.Warm Regards,David SmileyGeneral Manager

8/10 Good

Lise

Stayed 1 night in Oct 2023

10/10 Excellent

Marcie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous island oasis close to the fun of downtown Newport. Cross the little bridge to “Goat Island,” and you can almost imagine being in the Caribbean. Very casual resort feel. Moderately friendly front desk staff. Checked in way early. Lovely outside restaurant with layers of seating areas overlooking the Newport Harbor and the magnificent Pell suspension bridge. Great outdoor pool too! Food was reasonably priced (for Newport); rooms were smallish but nice. Free shuttle from hotel to the heart of the tourist section with fun shops and restaurants, boats and water views, and so much history to explore. I would definitely stay at the Island Harbor Resort again!
Stayed 4 nights in Aug 2023
Response from General Manager on Oct 7, 2023
Dear Marcie,It was wonderful having you as our guest recently. Thank you for your kind words about our idyllic setting, excellent amenities, and spectacular views. Additionally, we're delighted you had the chance to take full advantage of our fabulous location. We look forward to welcoming you back for another wonderful stay soon!Warm Regards,David SmileyGeneral Manager

6/10 Okay

Rosemary

Traveled with partner
Disliked: Amenities, property conditions & facilities
Old and dated rooms, toilet was being help with pieces of cardboard on the bottom, smoke alarm kept beeping all night long, valet person was so welcoming, check in was fine, not impressed by the Sunday afternoon bartender and lack of attention (apparently once you turn a certain age, it is true you are invisible). When I mentioned the beeping at check out the woman just said, did you call someone. Not sure at midnight who you are supposed to call since it appeared there were not many staff around at that time. Would I recommend? Not until it is renovated.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 4, 2023
Dear Rosemary,We value our guests and their feedback. It is disappointing to see that there were some aspects of your visit that fell short of your expectations. Please know that our front desk team is always available to assist you with any concerns you have. Nonetheless, we will be sure to address your comments. We hope you enjoyed your time by the water and had a relaxing visit overall. Thank you for sharing your experience. Come back for an even better stay the next time you are in Newport.Warm Regards,David SmileyGeneral Manager

4/10 Poor

Glenn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Thames Street. The property is a mess. The staff is unorganized, and their attitude was uncaring. Check-in and check-out was a mess. It's 3 days after my check-in still haven't received an email. The room was average. The sink had a massive crack in it. I paid nearly $1000/night. For that price, I expect excellence. This was nowhere near it.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Glenn,It was a pleasure having you as our guest recently. We're delighted that our fantastic location was a highlight of your stay, though we regret that you were not fully satisfied with your experience. Your feedback will be discussed internally to ensure professional and courteous service is being provided at all times and any necessary repairs are made promptly. Thank you for reaching out, and we wish you safe travels. I would be more than happy to schedule a call with you so we can review your stay and see how I may be able to make up for the challenges experienced.Warmest regards,David SmileyGeneral ManagerWarm Regards,David SmileyGeneral Manager

8/10 Good

Brandy

Stayed 1 night in Sep 2023

4/10 Poor

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Stayed 2 nights in Sep 2023

8/10 Good

Larisa

Traveled with partner
Liked: Staff & service, amenities
Property was ok. Very average customer service very average stay. We chose this location as its walking distance to main attractions but you could probably find something better for the price. The room wasn’t as outdated as everyone says but the shower didn’t drain well and the bathroom door was impossible to close.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Larisa,Thank you for sharing your feedback about your recent stay at Newport Harbor Island Resort. We're glad you found the room up-to-date, but we apologize for the issues you encountered with the bathroom. Your comments will be addressed to improve our overall guest experience. We appreciate your honesty and hope to have the opportunity to provide you with a better stay in the future.Warm Regards,David SmileyGeneral Manager