Lobby
Check availability

Reviews of Sonezaki Luxe Hotel

3 out of 5
Sonezaki Luxe Hotel
Sonezaki 1-7-18, Kita-ku, Osaka, Osaka

Reviews

8.4

Very Good

Rating 10 - Excellent. 67 out of 156 reviews" "
Rating 8 - Good. 59 out of 156 reviews" "
Rating 6 - Okay. 21 out of 156 reviews" "
Rating 4 - Poor. 5 out of 156 reviews" "
Rating 2 - Terrible. 4 out of 156 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
1 km from Osaka station
It is almost 1 km away from the station so be prepared to walk! The hotel is more dated than the pics. It rained so I wish I choose a hotel closer to the train.
Stayed 4 nights in Nov 2023
Response from sonezaki luxe hotel on Dec 2, 2023
Dear sir/mam,thank you so much for choosing our hotel.We sincerely apologize if there is something lacking in our service.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, Room was nice Staff were generous with accommodating requests
Stayed 1 night in Sep 2023
Response from sonezaki luxehotel on Oct 3, 2023
Thank you for your feed back.We're happy to hear that you satisfied with our hotel.We're looking forward to seeing you here again,

8/10 Good

Dominique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Party of three adults, stayed for 2 nights in June. Hotel is an easy walk to Japan Rail and local subway stations. The neighborhood offers plenty of restaurant alternatives on the street or at the train station. Room was very nice and offered enough space for 3 adults with backpacks. Osaka is a great base for a day trip to Nara.
Stayed 2 nights in Jun 2023

6/10 Okay

Chenyao

Stayed 4 nights in Jul 2023

6/10 Okay

Angie

Traveled with family and small children
The photos make the hotel appear much more updated and welcoming than in reality! The location is in a backstreet, making it rather hard to find, and is not convenient to a subway station (at least 10 minute walk to the closest station, which, with luggage, is not ideal). The property itself has a similar feel to a motel, and our room had a view overlooking a cemetery (which was clearly not included in the property description). We had just come from Kyoto where we stayed in a hotel that had the same 3-star rating as Sonezaki, but that property was amazing - clean, modern, comfortable, safe, convenient and cost less. I would not recommend anyone to stay in Sonezaki unless you have no other options.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
About 7/8 minutes walk from Umeda station. Market nearby is convenient. Room was clean. Don't expect much English from hotel staff.
Stayed 1 night in Mar 2020
Response from Sonezaki Luxe Hotel on Mar 26, 2020
Thank you for feedback. We will try the best to provide the best service for the guests in the future . We hope to see you again. Best regards, Sonezaki Luxe Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 曽根崎ラグゼホテルフロント on May 10, 2021
この度は曽根崎ラグゼホテルをご利用いただき誠にありがとうございます。 またのご来館を心よりお待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
size aside, everything was great!
The lady at the reception was kind enough to give us a bigger room as she said that our original room (which had a double bed meant for two) would not be able to fit our luggage - problem is, we only had one carry on suitcase so I was quite surprised to hear that. I’m really not sure how I would’ve reacted if we had been given our “original room”. The “bigger room” was quite snug as well - we could barely lay out suitcase open on the floor as well. The pillows were quite terrible but everything else was great - the bathroom was well designed and space efficient - the place was quiet and peaceful - and the staff members were pleasant. Great restaurants nearby
Stayed 1 night in Dec 2019
Response from 曽根崎ラグゼホテルフロント on May 10, 2021
Thank you for your connect We are looking forward see you again in Osaka. Best Wishes

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was awful, the shower head was not adjustable with the water firing at you horizontally. Also, the shower had two settings, a fine mist or rapid jet spray. Most unpleasant shower ever!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with bath facilities.
Stayed 1 night in May 2019
Response from Sonezaki Luxe Hotel on Jun 17, 2019
Hello, thank you for your feedback. We are very glad that you are convenient with our room during you stay in our hotel.We look forward to see you again in the future. Best regards ,

8/10 Good

JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you don't mine the smell of food !
Newer hotel not far from subway stations , good size room. Stayed for 2 nights, my complaint was both nights at around 8 pm , the smell from the area restaurant would somehow get into my room? It was bad! They seem to be aware of the issue.
Stayed 2 nights in Feb 2019
Response from Sonezaki Luxe Hotel on Feb 20, 2019
Dear sir, Thank you for staying our hotel. We are very sorry for making you uncomfortable and we will try our best to make things better. Hope to see you again. Best regard, Sonezaki Luxe Hotel

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
お部屋の清潔感がとても良かったです
Stayed 2 nights in Feb 2019
Response from 曾根崎ラグゼホテル　フロント on Feb 17, 2019
この度は当ホテルをご利用いただき誠にありがとうございます。お部屋の清潔感にご満足いただき、大変喜ばしく感じております。このお褒めの言葉に満足することなく、今まで以上にホテルの清掃につきましても確認を怠らないよう努めて参りたいと考えております。機会がございましたらぜひまた当ホテルをご利用くださいませ。またのお越しを心よりお待ちしております。

10/10 Excellent

Clive, Sydney Au

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small cosy room but very clean and functional, great shower and bath facilities - staff extremely friendly and helpful - great location - would definitely stay again
Stayed 1 night in Dec 2018
Response from Sonezaki Luxe Hotel on Jan 11, 2019
Thank you for staying with us and great comments. We are glad to you said us to "would definitely stay again" When you come here again, our hotel might be better than now. Thank you very much.

10/10 Excellent

weiyi Xia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel clean and quiet. Osaka station walk by 10m
Stayed 2 nights in Nov 2018
Response from SONEZAKI LUXE HOTEL on Dec 23, 2018
Thank you for reviewing our hotel. We hope you will stay with us again should you come back to Osaka!

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excellent location!
This is a very good hotel...just be aware that the shower and tub is Japanese style...otherwise you have to shower with a spray in the tub without a shower curtain. The toilet and wash basin are in separate areas. Nice and clean room. Excellent location about 10min walk to Osaka station. Professional staff...with dress coats.
Stayed 1 night in Sep 2018

4/10 Poor

Pawel

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Not worth it
This place is really expensive for what you get! The shower wasn’t working perfectly and the beds were unconfortable. They barely speak english
Stayed 1 night in Sep 2018

8/10 Good

Jennifer, Alberta

Liked: Cleanliness, staff & service, room comfort
Lovely hotel. Nice ceramic flooring and big enough room. Very clean and comfortable. Unfortunately noise filters through from the hallway easily. We were woken up multiple times through the night by other guests travelling through the hallway by our room. The staff were very pleasant and helpful. The hotel is located near several restaurants and reasonably close to Osaka Station.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for solo
10 minutes walk from Osaka station. Location is good for light-packed traveler, and easy to find something to eat.
Stayed 2 nights in May 2018

10/10 Excellent

BOXIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Scott , Honolulu Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean convenient place to sty.
We were there during golden week so it was very busy. The place could have been brand new because it was fresh and spotless. We’ve were in need of a late stay due to midnight flights and the staff worked it out so we could check out late. Nice place but not strong on food and coffee amenities. Thank you.
Stayed 3 nights in Apr 2018

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Great hotel In a perfect location. Staff friendly and helpful
Stayed 1 night in Feb 2018

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel , friendly staff and in a good location
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from sonezaki luxe hotel on Dec 2, 2023
Dear sir/mam, thank you so much for choosing our hotel.

8/10 Good

YASUNORI

Stayed 2 nights in Dec 2022

8/10 Good

Tsen Wai Ling

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny hotel but clean and value for money. Location is around 15mins walk from metro. Only one thing that it’s quit difficult to find a cafe before 11am nearby. You have go to the metro station before that time.
Stayed 3 nights in Nov 2022

2/10 Terrible

toyohide

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
シャワーヘッドのみ良いホテル
Stayed 3 nights in Jul 2022
Response from 曽根崎ラグゼホテル　 on Jul 17, 2022
この度は当館へご宿泊頂きまして、誠にありがとうございます。また、貴重なご意見を頂き有難うございました。今後、工夫改善を忘れず、サービスの向上に努めて参ります。

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
全般的によかったです
バス　トイレが別だったのがとてもよかったです おかげで湯船にお湯入れてゆっくりできました フロントの方の対応もよかったです ただ、掃除はもう少し、といった感じでした フローリングなのもあったのかベッドの下に埃が溜まってたのとテーブルの上に飲みこぼしの跡が！
Stayed 1 night in Jul 2022
Response from 曽根崎ラグゼ on Jul 12, 2022
この度は当ホテルをご利用いただき誠にありがとうございます。清掃の件大変申し訳ございませんでした。 これからもお客様に喜んで頂けるサービスを提供できるよう精進して参ります。またのお越しをお待ちしております。

6/10 Okay

Kaori

Liked: Staff & service
Disliked: Property conditions & facilities
洗い場とお風呂が別々、シャワーヘッドは売りにしてるだけナカナカだった、 洗い場の椅子が低くて足がつらかった。 デスクスタンドがつかずスイッチおし続けたら バチッと、火花がとんだ(^_^;)！ 細かい点を言えば切りないが、 ベッドもバスローブも上質で肌に気持ちよかった。 椅子はクロスが、なんかチクチクした。
Stayed 1 night in Apr 2022
Response from 曽根崎ラグゼホテル on Apr 25, 2022
この度は当ホテルをご利用頂き誠にありがとうございます。ご指摘の件大変申し訳ございませんでした。 以後このようなことが無いよう改善させて頂きます。 またのお越しをお待ちしております

10/10 Excellent

Mei

Stayed 2 nights in Apr 2022

10/10 Excellent

Sayuri

Stayed 2 nights in Apr 2022

8/10 Good

ヨシエ

Stayed 1 night in Dec 2021

10/10 Excellent

shogo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

MAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地以外は良かったです。
清潔感のある建物で女性でも利用し易いです。
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

TAKESHI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Toshiki

Stayed 1 night in Nov 2021

10/10 Excellent

souta

Stayed 1 night in Nov 2021

10/10 Excellent

Soichi

Stayed 1 night in Nov 2021

10/10 Excellent

ゆうすけ

Stayed 1 night in Nov 2021

10/10 Excellent

KIRIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また泊まりたい
綺麗！広い！スタッフの女性いい方でした。 実は近くのホテルが汚過ぎて、改めて予約を取り伺いました。 想像以上に綺麗で安心しました。 お風呂がかなり大きくリラックス出来ました。 今後よりよくなるために一言。 朝にアメニティを補充してた若い男性は、 挨拶もなく、お客さまが近くにいる意識低かったです。
Stayed 1 night in Oct 2021

2/10 Terrible

RIE

Stayed 1 night in Jul 2021

4/10 Poor

FUMIO

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
今回の宿泊で３回目ですが、１番悪かったように思いました。 トイレのドアと床の間にホコリの固まりがついていたり、シャワーヘッドの穴に髪の毛が詰まっていたり、清掃面で悪さが目立ちました。 掃除担当の外国人もエレベーターですれ違っても、無愛想な顔をして愛想も悪く、廊下では大声で会話をしていて、ドアの開け閉めの音もうるさかったです。 従業員の教育に力を入れてもらえるようにお願いします。
Stayed 1 night in May 2021
Response from 曾根崎ラグゼホテル　フロントスタッフ一同 on Jun 5, 2021
この度は当ホテルをご利用いただき誠にありがとうございます。 お客様には部屋掃除の不十分につきまして大変ご不快な思いをさせてしまい、申し訳ございません。 今後は今より一層見直し、徹底的に掃除チェックを行い、清掃の教育もきちん行い、お客様にご不快な思いをさせないお部屋を提供して参りたいと思っております。 この度は貴重なご意見をいただきありがとうございました。お客様のご不快とご意見を無駄にしないよう、誠心誠意改善に努めさせていただきます。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コロナ期間で安かったこともありよかった
Stayed 22 nights in Mar 2021
Response from 曽根崎ラグゼホテル　フロント on May 10, 2021
この度は当ホテルをご利用いただき誠にありがとうございます。 お褒めのお言葉ありがとうございます。これからもお客様に喜んで頂けるサービス、環境を提供できるようスタッフ一同精進して参ります。またのお越しを心よりお待ちしております。

6/10 Okay

FUMIO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from 曽根崎ラグゼホテル　フロント on May 10, 2021
この度は曽根崎ラグゼホテルをご利用いただき誠にありがとうございます。 まだまだ至らぬ点が多々ございますが、皆様が少しでも快適にお過ごしいただけるよう精進して参ります。 またのご来館を心よりお待ちしております。

6/10 Okay

RYO

Stayed 2 nights in Feb 2021
Response from 曽根崎ラグゼホテルフロント on May 10, 2021
この度は曽根崎ラグゼホテルをご利用いただき誠にありがとうございます。 まだまだ至らぬ点が多々ございますが、皆様が少しでも快適にお過ごしいただけるよう精進して参ります。 またのご来館を心よりお待ちしております。

6/10 Okay

Verified traveler

Stayed 5 nights in Jan 2021
Response from 曽根崎ラグゼホテルフロント on May 10, 2021
この度は曽根崎ラグゼホテルをご利用いただき誠にありがとうございます。 まだまだ至らぬ点が多々ございますが、皆様が少しでも快適にお過ごしいただけるよう精進して参ります。 またのご来館を心よりお待ちしております。