8.8/10 Excellent! (26 reviews)
Not so nice experience in the beginning but gets better after that. Disappointed that there are no
1. welcome email prior to arrival
2. not even a welcome card from the resort GM.
More disappointed to know, there is no GEM appointed to our room. The front desk staff claimed that only villa guest will be entitled a GEM as there are more than 100 rooms in the property to cope with. Can’t help My high expectations of Six senses brand dropped to the bottom as I was wowed by the level of service in Six senses Uluwatu last year with outstanding GEM Amita and GM Manish Puri taking care of everything.
Anyway a very big thanks to the front desk and housekeeping team for decorating the room and provide a cheese cake for my wife’s birthday.
F&B service manager Pierre Henri and Josie from Sala Thai restaurant made good recommendations for my wife’s birthday dinner.
We also enjoyed a very professional and detailed tour by
1. Summer for our Qingcheng Shan tour
2. and Vanilla for Dujiangyan tour.
My wife and I enjoyed how the narrations bringing every being and structure to life.
Six Senses Spa is a must go. We felt fresh after the body scrub and deep tissue massage.
Overall the experience will be perfect if only there are no hiccups at the beginning. I would like to thank again Vanilla, Summer, Pierre Henri and Josie for their outstanding service and the rest of the friendly ground staffs.
Reviewed on Nov 19, 2019