Richmond Chalets

"Great decor"

"The hotel was luxurious and clean. The staff were friendly and professional "

"Clean and comfortable"

"Clean"

"We have stayed here multiple times in the last year and a half. Great staff very professional and helpful. Class act and very clean property. I will continue you to stay here when we go to visit our daughter at EKU!"

"Loved the made to order omelets!"

"When I checked in they sent me to a room that was occupied already. When I went back to the front desk they told me that no one should be in the room and reprogrammed my key cards. I tried again only to be confronted by the lady already in the room. When I went back to the desk again they somehow found the note that said they moved someone else into our room because the other customers room was dirty at check in. The lady at the desk sent a man that had been hanging around at the desk to check the dirty room to see if it had been cleaned. He returned and said it was but when we entered the room we found dirty socks in two different spots in the room. The room had also been renovated and there were visibly exposed wires in the bathroom and near the bed there was an outlet without a cover. Over all the room was in terrible condition."

"Cleanliness"

"Breakfast was very good and a lot of choices. Parking lot seemed safe and well-lit. Television remote control barely responsive and had a gummy/sticky compromised outer case that wiping down did not help."