Room, 1 King Bed (2-Person Whirlpool) | Desk, laptop workspace, blackout drapes, soundproofing

Reviews of Econo Lodge Russellville I-40

2 out of 5
Econo Lodge Russellville I-40
2200 North Arkansas Ave, Russellville, AR

Reviews

7.0

Good

Rating 10 - Excellent. 69 out of 244 reviews" "
Rating 8 - Good. 65 out of 244 reviews" "
Rating 6 - Okay. 43 out of 244 reviews" "
Rating 4 - Poor. 39 out of 244 reviews" "
Rating 2 - Terrible. 28 out of 244 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It all went as smooth as silk. No complaints.
Stayed 1 night in May 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to where I needed to go too. Very clean and good customer service.
Stayed 2 nights in Apr 2024
Response from General Manager on May 14, 2024
We are so glad you enjoyed your stay. It's good to hear from you and we greatly appreciate that you've taken the time to share your experience at our hotel! It also feels so good to know that you found our hotel to be clean and comfortable and that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest.

4/10 Poor

Laura, Shawnee

Traveled with group, Business traveler
Disliked: Staff & service, amenities
There wasn’t enough parking. One of the employees was extremely rude. They asked for a cash deposit upon arrival. They didn’t have one of the rooms we booked so someone had to sleep on the floor but wouldn’t give us a cheaper rate. Just a horrible experience. Do not stay here!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Anelies

Traveled with family
Liked: Staff & service, amenities
Bathtub was slippery
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Debra

Traveled with family
Disliked: Property conditions & facilities
It had all the amenities, but had a dirty feel about it. The linens were stained. The shower curtains had obvious phlegm deposits. Although it was a smoking room, the stench was over the top. Maintenance clearly over due.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 14, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely

10/10 Excellent

Cas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

4/10 Poor

Nancy

Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

David

Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Carol

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property could use a serious remodel. Handicap is was not. Step over into tub/shower, toilet paper holder was a stretch, maid service non existent, no outside drink machine, empty your own trash. It stunk. Won’t stay again.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Patricia, Saugerties

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property, fairly quiet with restaurants within walking distance.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is heartwarming how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. It is always a pleasure to receive positive feedback. We are overjoyed that you had a great time with us and we are looking forward to your next visit!

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centric and very clean rooms. The staff was amazing and super near hwy 40.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guest. We are so glad you enjoyed your stay. It's good to hear from you and we greatly appreciate that you've taken the time to share your experience at our hotel! It also feels so good to know that you found our hotel to be clean and comfortable and that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am also glad that you found the location to be so convenient for your needs. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

2/10 Terrible

Reba

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 Terrible

Acacia

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The bed had dirty sheets and when they gave me a new room the walls and ceiling were covered in random black skids and what looked like dirt also had spider webs by the mirror by the bed the towels had dirt on them also
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 Terrible

julie

Disliked: Cleanliness, staff & service, property conditions & facilities
i asked for service two hrs ago still haven’t got it and it’s not the cleanest because these walls look dirty an kids have been all over them also the blankets suck because there so thin so yeah don’t recommend staying here
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's convenient, clean, close to the interstate and many restaurants. Also, this is the only place I've stayed in ages that still offers smoking rooms. I guess the other rooms have been renovated more but they are still clean and I sleep just fine. I'm a travel nurse and that's about all I'm doing there anyway. Nice folks too
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Desirae

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guest. We are so glad you enjoyed your stay. It's good to hear from you and we greatly appreciate that you've taken the time to share your experience at our hotel! It also feels so good to know that you found our hotel to be clean and comfortable and that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am also glad that you found the location to be so convenient for your needs. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

8/10 Good

Bessy

Traveled with family
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

Alan

Stayed 1 night in Jan 2024
Response from General Manager on Mar 22, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 Okay

Blanca M

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 Okay

robert

Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Saul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2024
Response from GM on Jan 21, 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 21, 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

6/10 Okay

Erin

Stayed 1 night in Dec 2023
Response from GM on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Magen, Russellville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all it was a good stay
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 28, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Leslie

Stayed 1 night in Nov 2023
Response from GM on Jan 21, 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Matthew R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 13, 2023
Thank you for taking the time to complete our guest satisfaction survey and for your high rating of our hotel! It means so much to all of us to hear from guests like yourself who have enjoyed all of our services, amenities and hospitality that we hold such a high degree of importance in our hotel. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management. We're glad you had a great time with us and we look forward to serving you again.

10/10 Excellent

Phyllis

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Good bed. Animal friendly
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is wonderful to also know that you have rated our hospitality and accommodations so highly! We appreciate your acknowledgement of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAFFLES!!
Clean and well kept! Loved the waffles!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Thank you for taking the time to complete our guest satisfaction survey and for your high rating of our hotel! It means so much to all of us to hear from guests like yourself who have enjoyed our services, amenities and hospitality that we hold such a high degree of importance in our hotel. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management. We're glad you had a great time with us and we look forward to serving you again.

8/10 Good

Deborah

Liked: Cleanliness, room comfort
The hotel is older. It was clean.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

8/10 Good

Daryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older motel, but has been renovated in recent years. The rooms and facilities were nice and clean.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 7, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this hotel. Great service and most important clean!
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for taking the time to complete our guest satisfaction survey and for your high rating of our hotel! It means so much to all of us to hear from guests like yourself who have enjoyed all of our services, amenities and hospitality that we hold such a high degree of importance in our hotel. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management. We're glad you had a great time with us and we look forward to serving you again.

6/10 Okay

Gene

Liked: Staff & service
Disliked: Room comfort
😐
Motel needs updating. There was only a desk chair for reading and it was worn. The service was good, however, as well as the shower, and the bed was comfortable. The only hot item for breakfast were waffles, but with no butter. A waffle without butter is like a shoe without a lace! On the other hand, the price was right!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Carlos

Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Thank you for taking the time to complete our guest satisfaction survey and for your high rating of our hotel! We're glad you had a great time with us and we look forward to serving you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quite, and cheap.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 12, 2023
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is wonderful to also know that you have rated our hospitality and accommodations so highly! We appreciate your acknowledgement of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Dany

Traveled with partner
It's was alright
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, amenities
I loved it very friendly staff
Stayed 1 night in Sep 2023
Response from General Manager on Sep 28, 2023
We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests. We are so glad you enjoyed your stay. It's good to hear from you and we greatly appreciate that you've taken the time to share your experience at our hotel. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great
Front desk spoke very little English, Room did not have the hair dryer, Iron, Had a mini coffee pot but nothing to make coffee, no alarm clock, TV made clicking noises while watching, floors were dirty, like sticky. Cigarette burn holes in comforter on bed. Will probably stay somewhere else next time.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to rest while on vacation. I will remember Econo Lodge for my next visit!
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 6, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests.

8/10 Good

Procopio

Traveled with partner
Disliked: Amenities
Carpet is malodorous, kept me from sleeping better because of the smell. Otherwise we have a pleasant stay.
Stayed 1 night in Sep 2023
Response from GM on Oct 27, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Ivy

Traveled with partner
Liked: Cleanliness, staff & service
Rooms on the 2nd floor are only accessible by stairs which are bad.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Wi-Fi shut off in the night. Otherwise a good stay.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

6/10 Okay

Victor

Liked: Staff & service, room comfort
Stayed 7 nights in Jul 2023
Response from General Manager on Aug 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 Terrible

manxin

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Clarke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jun 22, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

10/10 Excellent

Annette

Stayed 1 night in Jun 2023
Response from General Manager on Jul 10, 2023
Thank you for your 5-star rating of the EconoLodge Russellville I-40! We appreciate hearing you felt our warmth of hospitality during your stay and we look forward to welcoming you back soon!

8/10 Good

Nosakhere

Liked: Cleanliness, staff & service
I stayed here for the weekend.
Stayed 1 night in May 2023
Response from General Manager on May 25, 2023
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is heartwarming how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. It is always a pleasure to receive positive feedback and to know that our staff is doing a great job at ensuring that guests are satisfied during their stay. We are overjoyed that you had a great time with us and we are looking forward to your next visit!

6/10 Okay

Deanna

Traveled with family
Liked: Cleanliness, staff & service
The room clean but needed some general maintenance.
Stayed 1 night in May 2023
Response from General Manager on May 8, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,