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Appreciated breakfast included, friendly and helpful staff, great location for Alamo and Riverwalk.
Need hot chocolate and herbal tea options. All hot drink options were caffeinated; nothing for children or guests who avoid caffeine.
Jeanni
Stayed 2 nights in Apr 2024
Response from John C on May 2, 2024
Thank you for staying with us. We hope to see you in the near future.
Very friendly service. The breakfast was very good and a wonderful way to start off our day.
We didn’t get a chance to use the pool but we always saw that it was busy and looked like fun.
Jeffrey
Stayed 4 nights in Mar 2024
Response from John C on Apr 5, 2024
Thank you for staying with us. We hope to see you back in the near future.
Excellent customer service! All staff members were extremely helpful and friendly and the accommodations were great. The location was perfect for everything we wanted to do! I highly recommend!
Randi
Stayed 1 night in Jan 2024
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future.
I found a blood spot and hair on our bed. So discussion, I called the front desk and he was nice, apologized, and changed different room for us.
Lyna
Stayed 3 nights in Jan 2024
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future. We hope after you switched rooms all was well. We do apologize for the isolated incident.
Thank you for staying with us. We look forward to seeing you again in the near future.
6/10 Okay
Jennifer
Traveled with family
Jan 4, 2024
Liked: Staff & service
Disliked: Cleanliness
The room was just ok. I found what looked like splattered blood on the wall by the sink, feces on the wall and hair in the shower that didn’t belong to us. There was also cereal on the floor left over from a previous guest. Blanket was stained and the bedside table had a dried white substance on it. Definitely needs to be cleaned better. I probably wouldn’t stay here next time.
Jennifer
Stayed 1 night in Jan 2024
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future. We do apologize for the cleanliness of your room and hope the rest of your stay was well.
8/10 Good
Jennifer
Jan 4, 2024
Jennifer
Stayed 1 night in Jan 2024
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future.
Briana at the front desk was amazing. Very kind and helpful. Made our stay very easy and was so welcoming from the start despite how busy it was during New Year's.
Diana
Stayed 1 night in Dec 2023
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future.
10/10 Excellent
Miriam
Jan 1, 2024
Miriam
Stayed 1 night in Dec 2023
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future.
Nice stay. Comfortable room. Breakfast was nice. Close to the Riverwalk, lots of restaurants and shopping. Would definitely stay there again. Did not use the exercise room which appeared to be well equipped with treadmills, ellipticals and weights. Valet service was very quick and convenient.
Kay
Stayed 3 nights in Dec 2023
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future.
This hotel was perfect for me and my family. We really enjoyed our stay here. The staff was amazing and helpful with anything we asked for and went above and beyond to help. They had plenty of snacks and other things in case you forgot something, although it was a little on the pricey side for those items. It was a pretty hotel and the property was perfect in that the street outside was not super busy and so it was relatively quiet. The pool area was also really nice. The breakfast was also super good and the staff attending it was really good to refill things and help if there were any issues. I will definitely be staying here again while visiting San Antonio. Thanks to all the staff y'all made Christmas even better!
Tempest
Stayed 3 nights in Dec 2023
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future.
For a price which is about $115 a night with taxes+fee not included parking of $35 come with free breakfast which is really nice. I have to say breakfast was the best part of staying here. Food is awesome so many selections. The sad part was it not as clean as i was hoping for. Missing double bed mattress. Couch was dirty, blind was broken coffee machine missing coffee dispenser tray but over all with price and location and because of the breakfast I wouldn’t say it was never ever come back again kind of hotel. I think over all it good at it price i wish it little cleaner and have all amenity ready or not missing stuff i would give this 6 star
Verified traveler
Stayed 3 nights in Dec 2023
Response from John C on Feb 2, 2024
Thank you for staying with us. We look forward to seeing you again in the near future.
On the expedia app the hotel said they provide free parking. When we got there we were told we had to pay. I went in to cancel the stay since I was lied to and the guy at the counter said the only option for parking is $35 daily (this was not shown on the ad). I told him to cancel the stay and he said he did. I contacted expedia and they tried to call and get a hold of him but no one answered. They told me that he wrote that we checked in and that he gave us an option for free parking which is not true. It wouldn’t make sense for us to leave if we were given a better option and we definitely didn’t check in and only told him to cancel. We were very tired and ended up staying at a different hotel. We were lied to and lied about by this worker. It was a very bad experience. I tried to talk to the hotel manager, they put me on hold and no one called me.
Khaznah
Stayed 1 night in Dec 2023
Response from John C on Feb 2, 2024
We apologize for any confusion as we do not offer free parking here. I hope you will stay with us again in the future.
Thank you for staying with us. We look forward to seeing you again in the near future. We do apologize for the cleanliness of your room. We hope everything else with your stay went well.