Outdoor pool

Reviews of AC Hotel by Marriott San Jose Santa Clara

3.5 out of 5
AC Hotel by Marriott San Jose Santa Clara
2970 Lakeside Drive, Santa Clara, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 495 out of 642 reviews" "
Rating 8 - Good. 102 out of 642 reviews" "
Rating 6 - Okay. 25 out of 642 reviews" "
Rating 4 - Poor. 9 out of 642 reviews" "
Rating 2 - Terrible. 11 out of 642 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ervin

Liked: Amenities
Great hotel everything was new
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Ervin, thank you for your kind words! The team at AC Hotel Santa Clara is delighted that you enjoyed your stay and appreciated the new facilities. We're looking forward to welcoming you back.

10/10 Excellent

Erika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and clean. Property is up to date and aesthetic. Hotel staff was fun and accommodating with the influx of concert attendees.
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Erika, thank you for your wonderful review of AC Hotel Santa Clara! It is fantastic to hear you enjoyed the nice and clean rooms and the modern property aesthetic. Our team members are delighted they could make your stay enjoyable, even with the bustling activity from concert attendees. We're looking forward to welcoming you back soon!

10/10 Excellent

ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's been a pleasant experience at the Hotel (Lakeside), the staff was very nice and helpful. When the toilet was blocked, also the shower too, they came right away to fix it.
Stayed 12 nights in Apr 2024
Response from Customer Service on May 11, 2024
Ellen, we're so glad to hear that your stay at AC Hotel Santa Clara was a pleasant experience. We always strive to provide our guests with excellent service, so it's wonderful to see that any issues you encountered were promptly addressed by our team members. We aim to maintain a comfortable and inviting environment for all of our guests. Thank you for choosing us for your visit to Santa Clara. We hope to see you again in the future.

10/10 Excellent

Agatha

good
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 25, 2024
Agatha, thank you for sharing your experience at AC Hotel Santa Clara. We're delighted to hear that you had a satisfactory stay. We appreciate your support and are looking forward to your next visit.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Chris, it's splendid to hear that you appreciated the AC Hotel Santa Clara's prime position. We hope to welcome you back in the future for another outstanding experience. Safe travels!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy , clean modern , polite staff
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Cynthia, it's wonderful to learn you had a smooth and delightful experience at the AC Hotel Santa Clara. We take pride in maintaining a neat contemporary environment and our team is always eager to provide pleasant service. Looking forward to welcoming you back soon.

10/10 Excellent

Andrew W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly… Beautiful hotel… convenient… many dining options
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Andrew, thank you for your glowing review. We're thrilled that you experienced the friendliness of AC Hotel Santa Clara, loved our aesthetics, found our location convenient for dining choices. We eagerly look forward to welcoming you back on your next visit.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
John, it's wonderful to see your outstanding rating for AC Hotel Santa Clara. We truly appreciate your feedback and are thrilled you enjoyed your stay. We eagerly await your return for another delightful experience!

10/10 Excellent

Dhaval

Liked: Cleanliness, staff & service, property conditions & facilities
good experience
Stayed 9 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Thank you for the perfect rating, Dhaval!We are very pleased to hear that you had a wonderful stay at AC Hotel Santa Clara. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Su Jung

Liked: Property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Su, thank you for highlighting the cleanliness at AC Hotel Santa Clara. We strive to provide excellent upkeep as part of our commitment to our guests and we're glad we delivered. We look forward to your next stay with us.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
This hotel was beautiful and clean… felt very safe here! Very much welcome after the previous hotel we were at! I’d happily stay here again!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Rachel, we're thrilled to learn about your pleasant experience at AC Hotel Santa Clara. It's rewarding to hear that our commitment to cleanliness and safety enhanced your stay. Your positive feedback is greatly appreciated. We eagerly anticipate your next visit.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for the great rating, Cindy!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at AC Hotel Santa Clara! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Jesus, thank you for your top score. We're thrilled to know you enjoyed your time at AC Hotel Santa Clara. We hope to have the opportunity to welcome you back soon.

4/10 Poor

Seanna

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We had booked the king suite for our stay. I called around 2 just to see if early check in was available since our check in was at 3. I was told that the person that was in the room before me was an ambassador and had a guaranteed 4 pm check out time. This was not great to hear as we had drove pretty far to get here. I would not have booked this room/hotel if I knew that ahead of time. We arrived at the hotel to speak with someone about the situation and we were put into another room while we waited for our room to be ready which I appreciated. Once we got into our room we looked around and found a bunch of hair in the shower and sink in the bathroom, the floor out in the sitting area by the couch was VERY sticky. The shower in our room did not look clean and wasn’t very nice like the pictures show it to be. I was not impressed with the room overall and probably would not stay here again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Seanna, it is regrettable to hear about the challenges you encountered during your stay. We acknowledge your feedback regarding the unavailability of your room upon arrival, and rest assured, the situation was far from the norm. It's unfortunate you found cleanliness matters in the room, as we strive to uphold high standards in that regard. As you identified, it was indeed our main priority to make you comfortable while waiting for your suite. Your feedback is highly valuable in helping us improve our service delivery and ensure such incidents do not repeat. We hope for an opportunity to offer you a more satisfying experience in the future.

6/10 Okay

amanda

Traveled with partner
The bed linens were not fresh smelling. We needed to ask for clean pillow covers and they still smelled unclean..
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Amanda, it's regrettable that your experience with the bedding wasn't up to par. If cleanliness issues ever arise, our team members will investigate promptly to remedy the situation. Your feedback will indeed aid in improving our guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Scott on Feb 5, 2024
Thank you for your review!

10/10 Excellent

Leopoldo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great job!
great hotel specially if going to levis stadium.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Leopoldo, it's delightful to hear that you had an excellent stay at the AC Hotel Santa Clara, particularly due to our location near the Levi's Stadium. We eagerly anticipate your next visit. Thank you for sharing your experience.

6/10 Okay

Verified traveler

Liked: Cleanliness
Very Clean and modern
Its a very nice hotel very clean, close to Levi stadium. We stayed for the game. Only downfall is there is no restaurant on site. Breakfast if you want is buffet style and u will need to come down and get it. Priced good not bad. They have a full bar and bartenders are very nice and talkative. Rooms are clean and modern. Just very small no microwave but they do have a small fridge. I would stay here again but maybe for 1 night i like the breakfast in bed and restaurant onsite.
Stayed 3 nights in Jan 2024
Response from Scott on Jan 23, 2024
Thank you for providing us with your feedback! We appreciate you choosing to stay with us. If you do return to our hotel, please note microwaves are available upon request - they are just not a standard amenity as we are not a long-term stay hotel brand. A simple phone call or request at the desk, and we will send one up for you! We hope you return again soon! Thank you!

2/10 Terrible

Patti

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
We appreciate your feedback, Patti.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff were courteous.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Melody, it's fantastic to hear you found AC Hotel Santa Clara spotless and appreciated our courteous team members. We aim to ensure the satisfaction of all our guests and are delighted to see that held true for your visit. We hope you choose to stay with us again soon!

10/10 Excellent

Maita

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Thank you for the excellent rating, Maita!Our goal is to go above and beyond to ensure our guests have a memorable experience at AC Hotel Santa Clara! We look forward to hosting you again soon.

10/10 Excellent

Marcellina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Marcellina, thank you for taking the time to leave us a rating. It's wonderful to know that your experience at AC Hotel Santa Clara was satisfying. We appreciate your support and are looking forward to welcoming you back in the future.

8/10 Good

Rexier

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
We appreciate you sharing this positive rating, Rexier!The comfort of our guests is important to us so we can't wait to see you back again at AC Hotel Santa Clara. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Kandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Kandi, thank you for leaving a top score for AC Hotel Santa Clara. Your recognition serves as an affirmation of our commitment to providing an exceptional experience for our guests. We can't wait to welcome you back for another delightful stay.

10/10 Excellent

Rosalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Rosalia, it's wonderful to know that your stay at the AC Hotel Santa Clara was satisfying. Your perfect rating is truly appreciated and we hope to keep offering you more enjoyable experiences in the future.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! The rooms were carpet free, clean, modern and spacious. The staff at this hotel are friendly and provide great service. The shampoo/conditioner provided in the bathroom were great quality and large quantities. It is a little far from Levi Stadium (about 40 min walk). That was the only drawback for us because we were there for a 49ers game.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Christina, thank you for your glowing review! We're delighted to know that you loved your stay at AC Hotel Santa Clara and appreciated our modern and spacious rooms. Our team members take pride in providing great service, and we're happy to hear you felt that dedication. We are also glad you enjoyed our generous provision of quality toiletries. Despite the distance to the Levi Stadium, we hope it didn't entirely mar your enjoyment of the 49er's game. Looking forward to welcoming you back on your next trip to Santa Clara.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Thank you for the fantastic rating, Ron!We strive to make all of our guests feel welcome and relaxed during their time at AC Hotel Santa Clara! We can't wait to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. The staff was friendly and professional.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Christopher, we're thrilled you found the AC Hotel Santa Clara to be impeccably tidy and that our team members left a positive impression through their professional yet friendly service. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

jeanne

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Jeanne, thank you for taking the time to rate AC Hotel Santa Clara. We're thrilled to see your positive experience. We hope to host you again in the future to maintain our high standards.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Melissa, it’s delightful to learn about your positive experience at AC Hotel Santa Clara. It gives us immense pleasure to be regarded as one of your top choices. We are committed to delivering exceptional moments every time. Looking forward to welcoming you back soon!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, safe , and highly recommend!
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 16, 2023
Scott, it's delightful to hear your positive feedback about AC Hotel Santa Clara. We're thrilled you found your experience to be clean, secure, and satisfactory. Your recommendation means a lot to us. We eagerly look forward to your return visit in the future.

10/10 Excellent

Socorro

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for the amazing rating, Socorro!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at AC Hotel Santa Clara!

10/10 Excellent

Catina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and clean. Great atmosphere
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Catina, thanks for sharing your thoughts. We're delighted to hear that you found the AC Hotel Santa Clara tidy and invigorating. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice place
Nice room very modern. Tv was broke so switched rooms. Wasn’t the same room not very modern oh well
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Thank you for the wonderful rating!It's fantastic you enjoyed your time at AC Hotel Santa Clara so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Thomas, thank you for choosing AC Hotel Santa Clara. We're delighted to know we've succeeded in providing a top-notch hotel experience based on your positive rating. It's always gratifying to hear positive feedback. We hope to welcome you back soon.

10/10 Excellent

Elva

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 30, 2023
Elva, thank you for your excellent rating of AC Hotel Santa Clara. It's heartening to learn that your stay with us was satisfactory. We look forward to welcoming you back on your next visit.

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean hotel.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Elizabeth, we are delighted to hear your positive feedback about AC Hotel Santa Clara. It warms our hearts when guests appreciate our contemporary style and pristine environment. We can't wait to welcome you back for another pleasant stay.

10/10 Excellent

Arika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Thanks for the outstanding rating, Arika!We're delighted your time at AC Hotel Santa Clara was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

maria

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Maria, thank you for choosing the AC Hotel Santa Clara for your stay. We're thrilled that you found the accommodations appealing. We strive to provide our guests with excellent experiences, and your feedback helps us know we're on the right track. We can't wait to welcome you back in the future.

4/10 Poor

John

Business traveler
Liked: Cleanliness
Disliked: Staff & service
It's a mess.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
John, it's concerning to learn you had a less-than-ideal stay. We assure you that this does not typically reflect the standard of quality we aim for. We appreciate the feedback, as it helps us enhance future guest experiences.

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Will, thanks for choosing AC Hotel Santa Clara and taking the time to rate your stay. We're glad to know you had a favorable experience, and would appreciate any further feedback that could help us make improvements. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Claudia

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Claudia, thank you for choosing AC Hotel Santa Clara and taking the time to rate your experience. We're delighted you had a 5-star stay and we hope to welcome you back in the near future for yet another magnificent stay.

2/10 Terrible

John

Business traveler
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 24, 2023
We appreciate you taking the time to share your feedback, John.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i've stayed at quite a few different hotels in the past year (mostly east coast) and this one by for is one of the cleanest. Friendly staff and overall nice experience.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Brandi, thank you for sharing your positive experience. It's wonderful to know AC Hotel Santa Clara stood out for its cleanliness. We also appreciate your compliments about our friendly colleagues, and we're delighted that your stay was an enjoyable experience. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Whitney, Fairfield

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 21, 2023
Whitney, thank you for your top-rated score for AC Hotel Santa Clara. We take immense pride in providing an amazing stay for our guests and are thrilled to see you enjoyed your experience. We look forward to your next visit with us!

8/10 Good

Ray

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Ray, considering your wonderful rating for AC Hotel Santa Clara, we're glad to know you had an enjoyable stay with us. We'd love to continue providing high-level service to you upon future stays. Your feedback is appreciated!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Mike, it's wonderful to see your perfect score for AC Hotel Santa Clara! We're truly delighted you had such a great experience. It would be our pleasure to welcome you back in the near future!

10/10 Excellent

Sandy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was really quiet and clean. The staff were very helpful in helping me with any concerns that I had. Quick response to us asking for more blankets and towels!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Sandy, we're delighted to hear that you found the AC Hotel Santa Clara region serene and spruced up. It's fantastic to know that our team members were supportive whenever you needed them and that your request for extra blankets and towels was catered to swiftly. We value your feedback and hope to see you again in the future.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Room was not as expected and there is a charge for everything! We’ve moved rooms already and the tub is broken. Nice looking but overall not expected.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 12, 2023
Joseph, thank you for sharing your feedback. It's regrettable to hear that the room did not live up to expectations and you experienced issues with the bathroom facilities. Our team members strive to provide an efficient problem-solving process, so it's concerning that your room replacement didn't fully address your concerns. We also acknowledge your feelings regarding the additional charges. It is always our goal to be transparent about such fees. We appreciate your understanding and patience, and hope for an opportunity to better serve you in the future.

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Cozy
This hotel has been my favorite stay so far! I loved our room. It has a very modern vibe and warm lighting that gives it such a cozy feel. The layout is perfect for a single guest or a couple who is very comfortable with each other. (Keep this in my mind as you wouldn’t find as much privacy with someone you are not that comfortable with) . Overall I personally have no complaints. Staff was friendly and professional. Would definitely book here again for a future stay!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 9, 2023
Lia, it's wonderful to hear that AC Hotel Santa Clara tops your list of favorite stays. We're thrilled that you appreciated our contemporary room designs and cozy ambiance. It's also great to note that you found the layout suitable and our team members welcoming and professional. We look forward to having you return for another delightful stay in the future!