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Reviews of Landing Jeju Shinhwa World Hotels & Resorts

4.5 out of 5
Landing Jeju Shinhwa World Hotels & Resorts
38, Sinhwayeoksa-ro 304beon-gil, Andeok-myeon, Seogwipo, Jeju Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Vishail

Stayed 3 nights in Apr 2024
Response from Jeju Shinhwa World Hotels & Resorts on May 14, 2024
Dear Vishail, Thank you so much for staying with us at the Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us.First of all, we sincerely apologize for the experience you had during your recent stay did not meet your expectations. Your score has been shared with relevant departments in order to provide you with better service in the future. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

10/10 Excellent

Cal Jordan

Stayed 1 night in Jan 2024
Response from Jeju Shinhwa World Hotels & Resorts on Jan 22, 2024
Dear Cal Jordan, Thank you so much for staying with us at Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

8/10 Good

Kunal

Traveled with family
Liked: Staff & service, room comfort
Excellent location,
The resort is beautifully located among 3 other hotels. It’s very convenient, and have many facilities. Overall it was a great stay but few things can be better - overall the rooms are not very well maintained - when we arrived drawers were not cleaned, same goes for under the bed etc - 1 day housekeeping did not clean the room properly, just put things back into the place, without mopping the floor etc - restaurant at Landing does not so all carte dinner and only does buffet at 139k KRW per person which is a bit expensive as one doesn’t feel eat a lot during dinner
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location hotel, average service
Good location, close to theme park and food junctions. However, hotel service need to be upgraded, the staff still knock the door in middle of night despite ‘do not disturb’ sign is on. Pool entrance is also cost extra, 35k won per adult!
Stayed 3 nights in Sep 2023

8/10 Good

Ji-Young, Coventry

Stayed 1 night in Jun 2023

6/10 Okay

Sujung, Irvine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Small workout gym, swimming pool, spa, all the facilities are an extra charge of $30 each time you use it. (Not per day) The breakfast buffet is $40. The water park ticket is $50. They provides theme park 3 rides coupons though. When I asked for one more bottle of water, it was an extra $2. I strongly recommend not staying at Landing but at Marriott.
Stayed 3 nights in Jul 2023

10/10 Excellent

Liz, APO AP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good. Very family oriented with to much to do with kids. A lot af restaurants around the area. The staff is very friendly. Accessible to the water park and Theme park. The thing that I don't like is you have to pay extra for use the hotel pool.
Stayed 3 nights in May 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service
Pros The staff at the property are exemplary - Polite, quickthinking, fast on their feet exactly the personnel you would expect at such a resort Cons The walls are paper thin- if there's someone yawning loudly in the hallway outside you will hear it from your bed. If there are people talking loudly outside you will hear it as if they're next to you
Stayed 4 nights in May 2023

4/10 Poor

Daewon, El Dorado Hills

Disliked: Staff & service, property conditions & facilities
quite. but every facility is not free for example, indoor gym. swimming pool.
Stayed 3 nights in May 2023

10/10 Excellent

Sandra

Stayed 2 nights in Apr 2023

8/10 Good

Chan Hee

Stayed 2 nights in Mar 2023

10/10 Excellent

PYONG CHOL

Stayed 1 night in Feb 2023

8/10 Good

KWANG-YUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from 제주신화월드 호텔 & 리조트 on Dec 30, 2022
안녕하십니까? Patrick 고객님, 최근 제주신화월드 랜딩관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 다음 방문 시에도 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Lim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Convenient hotel, bus stop within walking distance. There’s a number of restaurants within the hotel. Kids friendly hotel, there’s a theme park with free entrance fee and free rides for hotel guests. Quite surprise that indoor pool is payable with the outdoor pool closed during winter.
Response from Jeju Shinhwa World Hotels & Resorts on Dec 5, 2022
Dear Lim, Thank you so much for staying with us at Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

6/10 Okay

Sanghyun

Stayed 1 night in Nov 2022
Response from 제주신화월드 호텔 & 리조트 on Nov 24, 2022
안녕하십니까? Sanghyun 고객님, 최근 제주신화월드 랜딩관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 다음 방문 시에도 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

8/10 Good

Kim Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with casino opening 24 hrs. Plentiful restaurants at
Stayed 2 nights in Nov 2022
Response from Jeju Shinhwa World Hotels & Resorts on Nov 21, 2022
Dear Guest, Thank you so much for staying with us at Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

8/10 Good

Rebecca H H

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Nov 2022
Response from 제주신화월드 호텔 & 리조트 on Nov 17, 2022
안녕하십니까? Rebecca H H 고객님, 최근 제주신화월드 랜딩관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 다음 방문 시에도 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

8/10 Good

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Rubie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tooo hot at night
Stayed 6 nights in Nov 2022
Response from Jeju Shinhwa World Hotels & Resorts on Nov 15, 2022
Dear Guest, Thank you so much for staying with us at the Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. First of all, we sincerely apologize that the experience you had during your stay did not meet your expectations. Your comment has been shared with relevant departments in order to provide you with better service in the future. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
be prepared the room is very hot
They said they have a central AC/Heater unit and they don't turn on the AC around this time of the year. The room was so hot we had leave a window open but didn't realize very loud noise was coming from the theme park right next to the Landings.
Stayed 4 nights in Oct 2022
Response from 제주신화월드 호텔 & 리조트 on Oct 24, 2022
Dear Guest, Thank you so much for staying with us at the Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. First of all, we sincerely apologize that the experience you had during your stay did not meet your expectations. Your comment has been shared with relevant departments in order to provide you with better service in the future. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju.

4/10 Poor

Hailey

Traveled with family
Liked: Staff & service
The staffs are very friendly and the place has many options for eating and shopping. However that is about it. The room is small and curtains had mystery stains… gross The room was dusty and towels had weird smell…. Parking space is extremely short…. When you return late at night there aren’t any parking left so you have to end up parking illegally with others w/o choice. I don’t think I will stay here again.
Stayed 2 nights in Oct 2022
Response from Jeju Shinhwa World Hotels & Resorts on Oct 19, 2022
Dear guest, Thank you so much for staying with us at Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. First of all, we sincerely apologize that the experience you had during your stay did not meet your expectations. Your comment will be shared with relevant departments in order to provide you with better service in the future. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

YUNNAM

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Nabila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff that we interacted with at the hotel were very approachable and helpful. The hotel is connected to several dining places and shopping places. It is also connected to the theme park and water theme park. There's also a bowling alley and a small convenience store. It is a 10 minute taxi ride to the Osulloc/Innisfree museum which was convenient. Overall, we had an enjoyable stay here to explore the southern area of Jeju.
Stayed 2 nights in Sep 2022
Response from Jeju Shinhwa World Hotels & Resorts on Sep 21, 2022
Dear Guest, Thank you so much for staying with us at Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Hui, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for Jeju. Convenient location, nice sized rooms, and very nice staff
Stayed 2 nights in Sep 2022
Response from Jeju Shinhwa World Hotels & Resorts on Sep 13, 2022
Dear Guest, Thank you so much for staying with us at the Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Jong Myeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Sim Hyun

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As a gold member, I felt shame to ask for free room upgrade. They did take it politely.
Stayed 1 night in Aug 2022
Response from Jeju Shinhwa World Hotels & Resorts on Aug 23, 2022
Dear guest, Thank you so much for staying with us at Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. First of all, we sincerely apologize that the experience you had during your stay did not meet your expectations. Kindly be informed you that free room upgrade is subject to availability upon your check in at hotel and we are afraid that it was not able to provide you due to full house during your stay. Your comment will be shared with relevant departments in order to provide you with better service in the future. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Inn Sook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a relaxing family vacation.
This is a great choice if you want to relax in a resort style setting and not go anywhere. You have a water park, amusement park, restaurants, shopping, pool, kid play center and activities, etc. all within a 5-10 minute walk and you never leave the property.
Stayed 3 nights in Jul 2022
Response from Jeju Shinhwa World Hotels & Resorts on Aug 10, 2022
Dear Guest, Thank you so much for staying with us at Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

8/10 Good

Kennedy Jean

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really great for families, really clean. The only thing I would critique is that the beds are really hard and uncomfortable other than that we had a great time.
Stayed 3 nights in May 2022
Response from Jeju Shinhwa World Hotels & Resorts on Jun 14, 2022
Dear Guest, Thank you so much for staying with us at Jeju Shinhwa World Landing Resort and for taking the time to share your valuable feedback with us. All of your comments are going to be shared with our relevant department in an effort to enhance our service and facilities for the comfort of our guests. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

JU YEON

Stayed 1 night in Mar 2022
Response from 제주신화월드 호텔 & 리조트 on Mar 18, 2022
안녕하십니까? JU YEON 고객님, 제주신화월드 랜딩관을 이용해 주시고, 소중한 평점을 공유해 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 방문 시에는 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선을 다하겠습니다. 감사합니다.

10/10 Excellent

John, Bridgeport

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean hotel. situated at suitable location to access both south and north of the island comfortably.
Stayed 2 nights in Feb 2022
Response from Jeju Shinhwa World Hotels & Resorts on Feb 17, 2022
Dear John, Thank you for your staying with us at Jeju Shinhwa World Landing Resort and for sharing your valuable feedback on the Expedia. We will have your positive score and comments with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you so much for taking your time to share this and we hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Sincerely Yours, Jeju Shinhwa World hotel & Resort

10/10 Excellent

JEEHOO

Stayed 1 night in Jan 2022
Response from 제주신화월드 호텔 & 리조트 on Jan 27, 2022
JEEHOO 고객님, 제주신화월드 랜딩리조트를 이용해 주시고, 소중한 평점을 공유해 주셔서 감사드립니다. 곧 다시 만나뵙기를 기원하며, 다음 방문 시에는 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선을 다하겠습니다. 감사합니다.

8/10 Good

Myung A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear some noise from the next room. Other than that, this place is nice to stay.
Stayed 1 night in Nov 2021
Response from Jeju Shinhwa World Hotels & Resorts on Nov 29, 2021
Dear Guest, We highly appreciate for your staying with us at Jeju Shinhwa World Landing Resort and for sharing your valuable feedback on the Expedia. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Your constructive feedback is going to be shared with relevant department, and we will do our best to improve our products and service level for the comfort of our guests. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 제주신화월드 호텔 & 리조트 on Sep 17, 2021
Cody 고객님, 제주신화월드 랜딩리조트를 이용해주시고, 고객님의 소중한 평점을 공유하여 주셔서 감사드립니다. 곧 다시 만나뵙기를 기원하며, 다음 투숙 시에도 고객님의 기대를 충족시킬 수 있는 서비스를 제공할 수 있도록 최선을 다하겠습니다. 감사합니다.

8/10 Good

Kyo Hyuk

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from 제주신화월드 호텔 & 리조트 on Sep 3, 2021
Kyo Hyuk고객님, 제주신화월드 랜딩리조트를 이용해주시고, 고객님의 소중한 평점을 공유하여 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 투숙 시에도 고객님의 기대를 충족시킬 수 있는 서비스를 제공할 수 있도록 최선을 다하겠습니다. 감사합니다. 제주신화월드 호텔 & 리조트

10/10 Excellent

SANG WON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
It was good!
Stayed 2 nights in Aug 2021
Response from 제주신화월드 호텔 & 리조트 on Aug 18, 2021
SANG WON 고객님, 제주신화월드 랜딩리조트를 이용해주시고, 고객님의 소중한 평점을 공유하여 주셔서 감사드립니다. 곧 다시 만나뵙기를 기원하며, 다음 투숙 시에도 고객님의 기대를 충족시킬 수 있는 서비스를 제공할 수 있도록 최선을 다하겠습니다. 감사합니다. 제주신화월드 호텔 & 리조트

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
theme park
Stayed 2 nights in Jun 2021
Response from 제주신화월드 호텔 & 리조트 on Jul 6, 2021
고객님, 제주신화월드 랜딩리조트를 이용해주시고, 고객님의 소중한 평점을 공유하여 주셔서 감사드립니다. 곧 다시 만나뵙기를 기원하며, 다음 투숙 시에도 고객님의 기대를 충족시킬 수 있는 서비스를 제공하겠습니다. 감사합니다. 제주신화월드 호텔 & 리조트

10/10 Excellent

Valentina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from 제주신화월드 호텔 & 리조트 on Jun 2, 2021
Valentina 고객님, 제주신화월드 랜딩리조트를 이용해주시고, 고객님의 소중한 의견을 공유하여 주셔서 진심으로 감사드립니다. 늘 고객님의 기대에 부응하는 서비스를 제공하도록 노력하겠습니다. 제주신화월드 호텔 & 리조트

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
When i checked into the room, i was surprised with how dirty the room was. Walls had hand stains everywhere, and furnitures were dusty and stained. I thought it could be just our room, but it turns out that another room (my parents') was as dirty as our room. Since the hotel was fully booked and had no room to change, we ended up cleaning the room. Other than that, the resort was fine to stay.
Stayed 2 nights in May 2021
Response from Jeju Shinhwa World hotels & Resort on May 28, 2021
Thank you so much for your valuable feedback on the Expedia.Your comment will be shared with the team, and receiving feedback from our guests motivated us to further improve our commitment to delivering good service. We will do our best to provide great products and service with our guests and hope to serve you near the future.Thank you again for your opinion. We wish you all the best. Jeju Shinhwa World hotels & Resort

8/10 Good

Yan soon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
3D2N
Stayed 2 nights in Apr 2021
Response from 제주신화월드 호텔 & 리조트 on Apr 28, 2021
Yan 고객님, 제주신화월드 랜딩리조트를 이용해주시고, 소중한 평점을 공유하여 주셔서 감사드립니다. 항상 고객님의 기대에 부응하는 서비스를 제공하도록 노력하겠습니다. 감사합니다. 제주신화월드 호텔 & 리조트

8/10 Good

Eunah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from 제주신화월드 호텔 & 리조트 on Apr 19, 2021
Eunah 고객님, 제주신화월드 랜딩리조트를 이용해주셔서 대단히 감사합니다. 또한 온라인 고객만족도조사를 통하여 고객님의 소중한 의견을 공유하여 주셔서 다시 한번 진심으로 감사드립니다. 곧 다시 만나뵙기를 기원합니다. 제주신화월드 호텔 & 리조트

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2021
Response from 제주신화월드상무 on Feb 9, 2021
고객님께, 안녕하십니까? 랜딩관을 이용해주시고 긍정적으로 평가하여주셔서 대단히 감사드립니다. 감사합니다. 안석찬드림 제주신화월드상무

10/10 Excellent

Jungah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 안석찬 on Feb 1, 2021
Jungah 고객님께, 안녕하십니까? 랜딩관을 이용해주시고 매우 긍정적으로 평가하여주셔서 대단히 감사드립니다. 감사합니다. 안석찬드림 제주신화월드상무

4/10 Poor

Verified traveler

Stayed 3 nights in Nov 2020
Response from 제주신화월드 상무 on Dec 3, 2020
고객님, 안녕하십니까? 제주신화월드 랜딩관을 방문해 주시고 소중한 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Jin I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from 안석찬 제주신화월드 상무 on Nov 5, 2020
Jin I 고객님, 안녕하십니까? 제주신화월드 랜딩관을 방문해 주시고 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from 제주신화월드 상무 on Oct 14, 2020
고객님, 안녕하십니까? 제주신화월드 랜딩관을 방문해 주시고 전반적으로 긍정적인 의견을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

SoloTraveler, Busan

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was perfect for what I was looking for in a stay. I wanted to spend time at just the resort and there was so many things to do. The Asian (Food) Street wasn't open unfortunately when I stayed but if I return, I'd be so happy to try it out! I stayed at the Landing Resort so I didn't have access to the gym or swimming pool. You can pay an additional fee of $35 to have a one time/same use access. There's no changing room available so keep that in mind. Technically you can't work out then swim because there's no changing room. So it's either gym or swimming pool, just a heads up. It's understandable since corona. If you like to use both facilities on a daily basis I say book the Resort with access included. I went to the Shinhwa Park located on the resort. It's less than a 5 min walk from the Landing Resort. You don't have to pay to get in (which is nice). If you want to go on the rides you can purchase individual tickets/bundles offered. I opted for the band which gave me access to all the rides. It was less than 20,000 won, which is worth it! They have VR rides. Roller Coasters. Kiddie rides. Gift Shops. One churro cart was open later in the evening. Which I loved! Reminds me of Disney! There were restaurants opened but I didn't have time to go..bummer. By restaurant I mean easy quick diner foods. Not anything overly fancy. The prices are as you'd expect for a theme park ranging from 11~18,000 won for a full meal. Overall, I'd rate the Shinhwa Park 4/5 stars.
Stayed 2 nights in Oct 2020
Response from Director of Quality Assurance on Oct 5, 2020
Dear SoloTraveler , We appreciate very much for your staying with us at Jeju Shinhwa World Landing Resort and for sharing your positive feedback on the Expedia. We are very happy that you were satisfied with various facilities. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Hyejung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Front Staff was very helpful, the room conditions was clean and comfortable. However when I went to casino since I was korean-American the staff didn’t even great instead he was asking ‘what’s your business here ?’ I understand the place is only for the foreigners but I hope they don’t assume all asian looking will be Korean.
Stayed 1 night in Aug 2020
Response from Simon Ahn Director of Quality Assurance on Sep 4, 2020
Dear Hyejung, Thank you so much for your valuable feedback on the Hotels.com. Fist of all, I sincerely apologize that you had during your recent stay did not meet your expectations. We will share your valuable feedback with the relevant departments and strive to enhance the weak areas that you mentioned. Once again, I appreciate your genuine feedback. We will do our best to provide great products and service and hope to serve you near the future. We wish you all the best. Simon Ahn Director of Quality Assurance

10/10 Excellent

Sherry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Simon Ahn Director of Quality Assurance on Aug 18, 2020
Dear Sherry, Thank you so much for your valuable feedback on the Hotels.com. We will do our best to provide great products and service with our guests and hope to serve you near the future.Thank you again for your valuable comments. We wish you all the best. Simon Ahn Director of Quality Assurance

6/10 Okay

Charittea

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Simon Ahn Director on Aug 4, 2020
Dear Charittea, Thank you so much for your valuable feedback on the Hotels.com. We will do our best to provide great products and service with our guests and hope to serve you near the future.Thank you again for your valuable comments. We wish you all the best. Simon Ahn Director of Quality Assurance