“It is a nice hotel.
Staff are a bit business- like and not very caring! My friend who shared the room with me ( nearly 70 years old) was asked to wait in the outdoor foyer area (40 degree day) until I arrived- because the booking was in my name! She waited outside more than 1hour!!
This matter could have been resolved very easily by doing an ID CHECK on me!
The staff needed to show more human kindness- which they failed to do! It was transactional service!”