Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Laptop workspace, free WiFi, bed sheets
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Reviews of Motel 6 Troy, IL

2 out of 5
Motel 6 Troy, IL
909 Edwardsville Rd, Troy, IL

Reviews

7.6

Good

Rating 10 - Excellent. 136 out of 421 reviews" "
Rating 8 - Good. 129 out of 421 reviews" "
Rating 6 - Okay. 90 out of 421 reviews" "
Rating 4 - Poor. 33 out of 421 reviews" "
Rating 2 - Terrible. 33 out of 421 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jadiel

Liked: Cleanliness, staff & service, property conditions & facilities
Not very quiet
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Jadiel,Thanks for the perfect rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Alla, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

6/10 Okay

Jeff

Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 19, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Dillon

Stayed 1 night in Apr 2024

8/10 Good

Gabrielle, Freeport

Traveled with partner
Liked: Staff & service
Outdated
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 1, 2024
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Deidre, Freeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on Apr 4, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Lillian

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the freeway
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

tricia

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I extended stay from previous night
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Tricia,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

tricia

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, quiet despite being located right off the interstate. The front parking lot is a pain though
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Tricia,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Benji

Stayed 1 night in Dec 2023

4/10 Poor

Lori Lynn

Business traveler
Disliked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not much to say but it's clean.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 16, 2023
Hi Patrick,Thank you for positively rating your stay!!Lilith#Team6

6/10 Okay

Dmitrii

Traveled with pets, Traveled with family
Disliked: Cleanliness
Since we travel with our dog we’ve got a very mediocre room. Seems like the hotel doesn’t care.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 25, 2023
Hi Dmitrii,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The staff is very nice. They thanked us for coming. We’ve stayed there three times now. We plan on staying there again in the future. Thank you to the friendly staff. You do a great job there. We appreciate your comforting place to stay.
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Quiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was coo
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 12, 2023
Hi Quiana,Thank you for positively rating your stay!!Maz K.#Team6

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Shirley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always so nice and welcoming. Room is clean and comfortable
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
I don't usually stay at the Motel 6 chains but I couldn't find lodging at other locations that compared in price. After looking at the reviews from previous guests, I decided to book my stay here. I was pleasantly surprised! This motel is a hidden treasure. It's very clean and modern updated furniture and very well maintained. It will forever be on my list when I have to visit the St Louis area. Great job Motel 6! I'll be back.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Liz,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baseball trip
If you're looking for a basic no-frills hotel that is clean and safe place to sleep, this fits the bill. The mattress was a bit soft for my taste and bad back, and no shampoo was provided. Other than that, it was just what I wanted and expected, a clean, safe place just to sleep for the night. The staff was friendly, and it was conveniently located right on the interstate for an easy 20 minute trip to Busch Stadium
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Gerald,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Peter, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was unable to get the tv to work but one bad experience out of 14 is still good
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Peter, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

David

Disliked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

Jennifer

Stayed 1 night in Jul 2023

2/10 Terrible

Jesse

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Was unable to check into my room!! Upon arrival there was a group of people by the front door one of them was the night clerk they were all smoking marijauana and the who placed smelt like that. Very unprofessional and makes motel 6 look very bad
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Jesse,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here a few times and the room and everything is always so clean. And the staff is very knowledgeable and friendly
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi Julia, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

8/10 Good

Hannah

Stayed 1 night in Jun 2023

2/10 Terrible

Desiree

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Fleas.
We brought our dogs, so we go to stay in a pet friendly room. The room had fleas.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 5, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Staff & service
A simple, no frills place to spend the night.
Stayed 1 night in May 2023

8/10 Good

Teresa, Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a clean, comfortable place to stay the night before driving home. This motel fulfilled that.
Response from Nancy Y. on Jul 5, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied!
I was very pleased with this hotel and my stay. The staff was very nice and helpful. The beds were comfy and the rooms were clean. I had picked this place because of price and location to work. It’s a no-frills hotel, but that’s what I was needing and the staff exceeded at providing that for me.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 20, 2023
Hi Shawn, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 14, 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
This property was ss advertised and the check in was very eas
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 14, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Peter, las vegas

Stayed 3 nights in May 2023

10/10 Excellent

Lillian

Stayed 1 night in May 2023

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We enjoyed our stay there. I will be staying there in future trips to the St. Louis area.
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on May 9, 2023
Hi Kenneth, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for how clean it was!
GREAT VALUE + pretty clean & nice! Small place though, so book early! Lots of food near-by. Only issue was I could hear our neighbor snoring.. but that was my only complaint. Great place.
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 3, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Randall

Stayed 1 night in Apr 2023

4/10 Poor

Starla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nope.
Tried to charge me again after not finding my booking claimed it was on there twice. Then tried to say it was a violation for 3 to sleep in a king bed mind you one is my child who's gonna end up in bed with us anyway. However we was on the second floor as the window opens and don't even have a screen, wouldn't that be a violation? Plus soon as I turn the light on in the bathroom a roach scurried across the floor. Floor was not even clean. Definitely will never stay here again. Old and run down and rude
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 24, 2023
Hi Starla,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Greg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 18, 2023
Hi Greg,Thank you for the perfect rating!!Maz K.#Team6

6/10 Okay

Simon

Liked: Cleanliness
Disliked: Staff & service
Clean room and that's about it can't even make a cup of coffee in your own room. Staff over reacted & freaked out on me as I was checking out with my 2 little 20lb dogs (she acted terrified of them yet they paid no attn to her and aren't aggressive in any way). Why is someone like that working in a pet friendly hotel? Never again will I be back!
Response from Brand Experience Team on Apr 3, 2023
Hi Simon,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

8/10 Good

Jerry

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Brand Experience Team on Feb 16, 2023
Hi Jerry,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Gloria

Disliked: Staff & service, amenities, property conditions & facilities
Not up to standard Hotels no offers lunen wasn't clean
Stayed 2 nights in Jan 2023
Response from Brand Experience Team on Feb 16, 2023
Hi Gloria,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the room was quiet and clean
Response from Nancy Y. on Jan 19, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Lillian

Liked: Cleanliness, staff & service, amenities
Helpful staff. Wifi iffy.
Response from Nancy Y. on Jan 19, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Nancy Y. on Jan 19, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6