“Our hotel room was clean but the bathtub backed up and wouldn’t drain. Called the desk who said there was nothing they could do until the next day. Upon check out I mentioned we could not bathe and weren’t offered another room. I asked her if we could be fairly compensated for the lack of a tub/shower. She told me no because it was booked through Expedia, and offered us a free snack instead. Very disappointed with their lack of concern and failure to find a solution.”