Superior Twin Room | Premium bedding, minibar, desk, blackout drapes

Reviews of SOON DESIGNER HOTEL Xi'an Drum Tower & YONGNING Gate Branch

4 out of 5
SOON DESIGNER HOTEL Xi'an Drum Tower & YONGNING Gate Branch
72 Zhuque Street North, Beilin District, Xi'an, Shaanxi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 28 reviews" "
Rating 8 - Good. 5 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danxia

Stayed 2 nights in Dec 2023
Response from 小合 on Dec 29, 2023
Best wishes for a wonderful trip to China

8/10 Good

Shaun

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff seemed more into the Bistro side rather than hotel. Hotel clean and comfortable. Deco slightly drab, black and dark grey also as need to get to 2nd.floor to book in can be difficult
Stayed 5 nights in Dec 2023
Response from 小合 on Dec 28, 2023
Dear guest, thank you for your praise and recognition. Xiaohe will strive to do his best. We will take every detail seriously and provide the most comfortable accommodation environment for our roommates. We hope that Xiaohe will do better next time you come and look forward to your 5-point positive review. Xiaohe sincerely invites you to welcome your visit in the near future

10/10 Excellent

CHEE

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Y on Dec 26, 2023
Wow, such a praiseful comment, Xiaohe is also full of heart. Thank you for your comments. Your satisfaction and praise are an encouragement and motivation for Xiaohe. I believe that on the way to the growth of Heju, Xiaohe will continue to remain true to their original aspiration and forge ahead. They only look forward to bringing you more satisfaction and surprises. Looking forward to your support!

10/10 Excellent

su-yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from 杨 on Sep 19, 2023
Each journey has a memorable experience, with satisfaction and happiness, and a good memory. Meeting is fate. Xiaohe is committed to leaving all the beauty to you to feel. I am very happy that the owner recognizes Xiaohe. Xiaohe will not be arrogant and impatient. Continue to move forward. I wish you a happy journey!

10/10 Excellent

Omid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple trip China
Everything was perfect with this hotel, staff is super friendly and helpful. They try their best to respond to any question you ask. Free laundry is available. We would definitely stay again here.
Stayed 1 night in Sep 2023
Response from 合宿 on Sep 16, 2023
Thank you for your good comments, your recognition is our greatest honor, but also give us great motivation, so that we continue to improve in the future services, innovation, looking forward to your visit again, we will be at your service.

10/10 Excellent

Siriporn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean, convenient, helpful staffs.
Stayed 5 nights in Aug 2023
Response from yang on Sep 8, 2023
Accompanying is not only the longest confession, but also the bravest choice. The world is big and crowded. There are thousands of reasons to make excuses for leaving. Xiaohe has always been here, never forgetting his original intention, and striving to become a better self every day. It's a great honor for Xiaohe to add a gorgeous rainbow to your journey!

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019
Response from AHE on Nov 8, 2019
We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Helpful getting settled into the hotel as well as arranging cab to train stations. The food was quite good. Location was great.
Stayed 1 night in Oct 2019
Response from ahe on Nov 8, 2019
Thank you very much for your compliments and look forward to the days when we meet again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel has a very good location and super friendly Staff. I forgot my smartphone in our room after checkout, they immediately contacted me to arrange its return...thanks!
Stayed 2 nights in Aug 2019
Response from HE Hotel on Sep 4, 2019
This is what we should do. I hope you like it here and come again.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
We bring 3 kids and 3 seniors check in. The elevator at second floor. We need carry luggage use the stairs go there and road narrow. The kid fall down. So bad. First night our room air conditioner not working. In room temperature is 100 F. Call the front desk they send somebody but can’t fix it and no room to change. We need open the door let hall way cold air in. Even I sitting a chair and sleep in the hall way. Feel so bad again. There management bad. Look like no service training. Also breakfast area look bad too. Food come so slow. Everyone waiting for food . Need more people to help. We will not recommend people to go here again.
Stayed 3 nights in Jul 2019
Response from Tracy on Jul 11, 2019
Thank u for your stay and we do apologize for inconveniece,the air-condition problem was an accident,we are committed to creating warm and intimate service for our guests,pls keep attention and wish u a happy!

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from HE on Jun 20, 2019
Best wishes for a wonderful trip to China

8/10 Good

Giordano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good stay. Only problem; not only for this hotel in China, is the sound proof of rooms as you always hear noises from the alley or next rooms.
Stayed 2 nights in May 2024
Response from 小合 on May 10, 2024
Dear guest, thank you very much for your recognition of our service and praise of the hotel. I'm glad you had such a good time at your homestay. With regard to the carpet problem you gave us, we have completed the renovation of wood flooring in most rooms. Due to the recent high occupancy rate, there will still be some guests staying in carpeted rooms. Please rest assured that all rooms are strictly cleaned and disinfected. If you would like to have a better experience, you can also give us feedback during your stay and we will be happy to change your room for you. For breakfast, the hotel has been offering a la carte meals with Western and Chinese categories since its opening, including on the booking website. There are also plenty of local breakfasts to try nearby. Of course, we will also absorb the opinions of all parties, and strive to do better, looking forward to your visit again!

10/10 Excellent

Saingern

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staffs, some can speak English. It is around 10 minutes walk from nearest Nanshaomen subway station. We used taxi 2 times and each time their staff helps us wave for a taxi. In front of hotel there is a bus stop which is convenient and cost only CNY1-2. The room is clean and spacious with android tv, wifi and bottled water included. Thanks again for your people hospitality.
Stayed 3 nights in Nov 2023
Response from Y on Dec 9, 2023
I am very happy to add a more pleasant accommodation experience to your trip to China. Your appreciation is a great encouragement to the hotel! It is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to let every guest enjoy the feeling of staying at home. We are eagerly looking forward to your visit again

10/10 Excellent

FARIS HAMID

Stayed 2 nights in Oct 2023
Response from Y on Nov 1, 2023
I'm glad you like my new hotel. I have been trying to do more to get full marks from every guest. Inside, there are air purifiers, humidifiers, oversized flat-screen televisions, bluetooth speakers, kreuzer mattresses and cashmere carpets. We offer unlimited mineral water, free afternoon tea, fruit. When you check in, you can enjoy the delicious coffee. Looking forward to your recheck, see my promotion and efforts.

4/10 Poor

Benjamin

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 杨 on Oct 26, 2023
Dear guests! Hello, thank you very much for staying at the designer hotel. I don't know if you are not satisfied with the specific aspects of the hotel. I hope you don't be stingy with your opinions and suggestions. If you have any questions, you can contact your housekeeper at any time. We will solve them for you as soon as possible. Your satisfaction is the greatest help for the long-term progress of small synthesis. Xiaohe will continue to work hard to make every guest very satisfied. Looking forward to witnessing the growth of Xiaohe again. I wish you a happy life and smooth work!

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern small hotel, nice location
Stayed 2 nights in Sep 2023
Response from Y on Oct 12, 2023
I am very happy to add a more pleasant accommodation experience to your trip to China. Your appreciation is a great encouragement to the hotel! It is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to let every guest enjoy the feeling of staying at home. We are eagerly looking forward to your visit again

6/10 Okay

Xiaoyu

Traveled with family
Disliked: Cleanliness, staff & service
The cleaner didn‘t do a good job, the corners of the bathroom were covered with hair, and there was no 4 star hotel standard at all
Response from 杨昊添 on Sep 28, 2023
Dear guests! Hello, thank you very much for staying at the Hesu Designer Hotel. It's a pity that Xiaohe failed to meet your expectations during the check-in process. Regarding the hygiene problems you mentioned, we will also strengthen the training of room cleaning personnel to bring guests a clean and comfortable environment. If you have any questions during your stay, you can contact your housekeeper at any time. We will solve the problem for you as soon as possible. The satisfaction of every guest is the greatest help for the progress of small synthetic growth. The small association will continue to work hard to make every guest very satisfied. I look forward to you witnessing Xiaohe's growth again. I wish you a happy life and success in your work!

8/10 Good

chun-chi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
服務人員很貼心,贈送伴手禮,很開心
Stayed 4 nights in Aug 2023
Response from yang on Sep 8, 2023
Accompanying is not only the longest confession, but also the bravest choice. The world is big and crowded. There are thousands of reasons to make excuses for leaving. Xiaohe has always been here, never forgetting his original intention, and striving to become a better self every day. It's a great honor for Xiaohe to add a gorgeous rainbow to your journey!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
服务人特别亲切,房间很好看:)
Stayed 1 night in Oct 2019
Response from 阿合 on Nov 8, 2019
阿合是一家小型准四星级网红打卡的设计师酒店,很高兴大家喜欢我们的服务和设计。我们为入住的所有的客人提供免费的精致的下午茶,赠送手冲咖啡,欢迎水果,免费的自助洗衣房,免费的停车场;所有的房间配置了进口的“金可儿”床垫,空气净化器,加湿器,蓝牙音箱,55寸平板电视,小冰箱等。小合的设计团队来自上海,房型设计以精致为主。同时设置了超大面积的套房产品,更适合一家人居住。需要提醒的是:我家的合悦大床/双床是包含免费专车接机的呢。其他房型如果需要接机,可以预定完成之后联系我们预约哦!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent stuff,good location, clean room, free coffee
Stayed 1 night in Sep 2019
Response from ahe on Nov 8, 2019
Ahe is a small four star web celebrity punch-in designer hotel. We are glad that you like our service and design. We provide free exquisite afternoon tea, hand-brewed coffee, welcome fruit, free laundromat and free parking for all guests. All rooms are equipped with imported "kimkell" mattress, air purifier, humidifier, bluetooth speaker, 55-inch flat screen TV, mini refrigerator, etc. The design team of xiaohe comes from Shanghai. At the same time set a large area of suite products, more suitable for family living. Need to remind is: my home yue big bed/double bed is included free car pick up. If you need to pick up other rooms, you can contact us to make an appointment after booking.

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的服务特别好,1楼虽然有台阶但是有服务员帮我提行李,房间装修简约时尚,通风也很好,每个房间都有空气净化器,前台大厅可以吃饭,还赠送了一杯咖啡特别好喝。
Stayed 1 night in Oct 2019
Response from 合宿酒店 on Nov 8, 2019
酒店将设计创意、艺术雕塑、手绘油画结合,打造有美术馆氛围的网红设计型酒店。酒店大堂设计并集成了brunch轻奢咖啡馆、精酿啤酒馆及书吧,客人可以在此享受较新较in的入住体验。45-160㎡的房间,有宽敞的公共空间,也有私密的休息房间,恰到好处地平衡了多人出行的住宿需求。全管家服务,同时配备了多重高级便利设施,以提升客人的住宿品质如:亲爱的客栈同款加湿器、小米智能空气净化器、英国全套家具及金可儿床垫等。一物一件,只为给客人不同以往的住宿体验。

10/10 Excellent

chunsheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The family loves it. They 'll come back.
Stayed 1 night in Oct 2019
Response from aha on Oct 13, 2019
I am honored to stay at my hotel, your satisfaction is my pursuit.

10/10 Excellent

wenchao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
亲子房,两室一厅的结构,两个两米宽的大床,还有飘窗,非常适合一家人入住,没有订酒店的早餐,附近是居民区吃饭很方便。新开业的酒店,房间设施不错,还配有空气净化器,加湿器。洗衣服有洗衣房,酒店离最近地铁站步行十五分钟,服务很好,前台给免费延长退房到下午两点,整体来说很棒。
Stayed 1 night in Aug 2019
Response from 阿合 on Aug 21, 2019
很久没见到如此细致的点评啦,阿合激动万分,您如此中肯客观的评价阿合已经收到,您提出的问题,阿合也会即日改进,望客观再来时眉眼带笑

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wow moment
三卧室合乐套房真的很棒,三个卧室分别有三张两米宽的超大床,还有客厅,两个卫生间。非常适合一家人居住。房间设施很齐全,有加湿器,净化器,冰箱,中央空调,蓝牙音箱等。有自助洗衣房,洗衣机烘干机都很方便,并且是免费的。特别点赞的是矿泉水是无限量供应的。房间了也有提供精致的茶叶。小孩子特别喜欢二楼的公区的红色的陀螺。下午茶也给点赞。
Stayed 1 night in Aug 2019
Response from 阿合 on Aug 21, 2019
阿合是如此欢喜。大家都是如此的喜欢我家的套房……

10/10 Excellent

yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far more than expected
It was an amazing experience! Unlimited mineral water, free afternoon tea, perfect design, high-tech equipment and facilities in the room. I also found a refrigerator that I thought I didn't have before I checked in. My family and I like the new four-star hotel very much. Very good!
Stayed 1 night in Aug 2019
Response from HE HOTEL on Aug 20, 2019
I'm glad you like my new hotel. I have been trying to do more to get full marks from every guest. Inside, there are air purifiers, humidifiers, oversized flat-screen televisions, bluetooth speakers, kreuzer mattresses and cashmere carpets. We offer unlimited mineral water, free afternoon tea, fruit. When you check in, you can enjoy the delicious coffee. Looking forward to your recheck, see my promotion and efforts.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great and convenient to many famous places in Xian, staffs are nice and provide many help for my trip.
Stayed 1 night in Aug 2019
Response from HE HOTEL on Aug 18, 2019
I am glad to be able to help you, and wish you a wonderful journey ahead.

6/10 Okay

AaronLi, Hong Kong

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
staff cannot find my booking, back and forth take 30 mins. deposit cannot use VISA card. room is new and clean but don't have refrigerator. smell of the paint is too strong that's why they have an air refresher machine.
Stayed 1 night in Jun 2019
Response from Tracy on Jul 11, 2019
we do apologize for the inconvince,our staffs are very friendly and we will improve the skills,pls keep attention and looking forward to visit again!