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Reviews of Sofitel Xian on Renmin Square

4.5 out of 5
Sofitel Xian on Renmin Square
319 Dongxin Street, Xincheng district, Xi'an, Shaanxi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 314 out of 533 reviews" "
Rating 8 - Good. 152 out of 533 reviews" "
Rating 6 - Okay. 50 out of 533 reviews" "
Rating 4 - Poor. 11 out of 533 reviews" "
Rating 2 - Terrible. 6 out of 533 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Clive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel on Renmin Square exceeded our expectations in the quality and spaciousness of the room: for example, it had two toilets and a seperate Tub/Shower arrangement). It also exceeded our expectations in the breakfasts and the ambiance of the dining room. Additionally, all of the staff (expecially Leo the concierge) made us feel welcomed and were warm and friendly. Our stay at Sofitel Xian was a delight and an unexpected highlight of our 4 night stay in the city.
Stayed 4 nights in Mar 2024
Response from Sam Gu on Apr 3, 2024
Dear Clive,Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to breakfast and staff, gives us great motivation and we are deelply appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager

10/10 Excellent

Selale, Los Angeles

Stayed 2 nights in Mar 2024
Response from Sam Gu on Apr 23, 2024
Dear Selale,Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback.We are glad that you've enjoyed your recent stay with us. It is our tireless pursuit to deliver excellent hotel experience to our guests. We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager

10/10 Excellent

BILL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here at this property, easy walkable distance to most famous attractions and delicious Xi’an food. The front desk Jack Luo is super professional and friendly, he was willing to help with a lot of the questions I had. Highly recommended.
Response from Sam Gu on Mar 20, 2024
Dear Bill,Thank you for your recognition to Sofitel Xi'an on Renmin Square.It is our tireless pursuit to strive for excellent hotel experience to our guests. I've shared your motivating comments with the whole team, especially with Jack. We are deeply appreciative for your recognition.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel situated in central Xian, convenient for exploring on foot as easily accessible to metro and train stations. Staff excellent throughout our stay to help with queries, especially the concierge and front desk reception staff. Great breakfast with plenty of options. Only problem is our stay was not longer there!
Stayed 1 night in Dec 2023

10/10 Excellent

ALEJANDRO, CANCUN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in good shape, the staff amazing, location was not ideal.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Siti Aminah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great stay. Rooms were clean, staff were very friendly, nice breakfast and location. You can walk or take a bus nearby. Rooms a little old school but no issue everything works.
Stayed 2 nights in Oct 2023

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed the Sofitel immensely. This is a great property for families with young children. Safe and quiet garden area. Easy access around the city to see the sites. Excellent pool for relaxing swims after a day of sight seeing. Excellent buffet for breakfast, lunch and dinner.

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quiet garden setting in the center of Xi’an, the Sofitel is the perfect location for business or pleasure. Excellent responsive and helpful staff. Tastefully decorated rooms and a well maintained pool. Great buffet for breakfast, lunch or dinner. Many additional local dining options within either walking distance or a short cab ride away. Highly recommended.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel hotel Xian china
Used this company before in chengdu so I had some idea what to expect. Very professional hotel company. My stay was comfortable. Staff were very diligent.pleased with my time there.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Lounge Access is worth it; great staff!
I enjoyed my time at this hotel. I upgraded to a Jr. Suite for a few dollars more, so I had Business Lounge Access, which meant I could proceed directly to the lounge and have a drink while they checked me in. Was very, VERY smooth and easy. I want to especially mention the Business Lounge staff: Lynn Li, Winnie, and Michelle; they were all especially nice and accomodating! Thanks for helping make my stay comfortable. Furthermore, if you're wondering if the upgrade to the Lounge is worth it, for me it was because they had sushi and cocktails in the evening, as well as other beverages all day!
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with friendly people willing to help at any time. I would stay there again knowing it's comfortable, clean, and quiet.
Stayed 5 nights in Sep 2023
Response from Vlad Burazor on Sep 15, 2023
Dear Daniel,Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. It is our tireless persuit to make guests feel welcome and heart-warming. We are deeply appreciative for your recognition and motivation.Our dedication and efforts will never stop, and we look forward to welcoming you again in the near future.Yours sincerely,Vlad BurazorGeneral Manager

10/10 Excellent

XueMing

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in the Renmin Dasha together with the Legend hotel. Despite it’s on a main road but it’s very quiet. Most of hotel staff were amazing and helpful. We were traveling with my retired parents, and it was very hot in Xi’an in late May. The staff member helped us to book a local taxi to travel around Xi’an and even to the Huashan mountain (the driver was very friendly and was not overpriced at all). The hotel also offered to upgrade our rooms which was kind. One small thing I wish the hotel could pay more attention to going forward is the information sharing between the staff members. We were told by two front desk staff that they have made a note that we will have late checkout at 2:00pm, however, when we double checked with the front desk on our last day in the morning before we head out, the member at the front desk seemed not aware of this and said we can’t have late checkout because the hotel was quite full that day. When I told them we had the late checkout confirmation from two of the front desk members, they suggested we checkout one room and my parents can squeeze in with me and my husband in our room, which is not a feasible solution for us. At the end they finally agreed to give us 2pm check out for both rooms but all these back and forth could be avoid, if the staff members communicate and share information with each other more.
Stayed 4 nights in May 2023

10/10 Excellent

cai wen, cottage grove

Liked: Staff & service, property conditions & facilities
I had a great time staying here. It was close to everything and the stuff we're super helpful.
Stayed 4 nights in May 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely Long Weekend
Had a very enjoyable stay here. May and the front desk team were polite and helpful from start to finish - I couldn't fault any of the service we received during our visit. It was my partner's birthday and everyone made us feel welcomed and cared for. The hotel was clean and the bed was extremely comfortable. One thing to note is that the lounge is currently not open. However, the lobby bar provides alternative services. If this is highly important to your stay, then double check ahead of time. The hotel is located within a gated area alongside other hotels and gardens which allowed us to enjoy some time outdoors when the sun was shining.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in a convenient location. The staff were helpful, the room was clean, and the breakfast had a nice selection of items. I would definitely recommend staying here.
Stayed 3 nights in Oct 2021

10/10 Excellent

Xu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
swimming poor
the swimming pool is weird, not a rectangle one. Except from this, everything is great.
Stayed 6 nights in Sep 2021

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!! 10/10
Sofitel Xi’an was amazing! From the moment we arrived, Maple, took excellent care of us. She was nice enough to give us an upgrade and get us checked-in in a flash. In addition, during our trip it happened to be my wife’s birthday, they organized a wonderful cake. Finally, on the day we were left Sigrid was kind enough to give us a late check out. Staff at Sofitel were all great. 10 out of 10. We will be staying there again the next time we visit Xi’an. Thank you to the amazing staff for making our trip unforgettable. <3
Stayed 3 nights in Jun 2021

10/10 Excellent

George, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, very accommodating and attentive. We had a room that was a bit overheated and were swiftly relocated.
Stayed 2 nights in Dec 2020

8/10 Good

Elena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and buildings. Definitely recommend the restaurants. Rooms very spacious and clean, but slightly aged.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

JJJJP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hotel staff. Rooms were amazingly large and well appointed. There are some signs of wear and tear — thermostats need repair and shower leaks. Overall a most enjoyable stay. Kevin and Leo are very helpful with booking tours and cars.
Stayed 5 nights in Dec 2019

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had complimentary upgrades to suites. They were very comfortable and clean. The bathrooms are very large with nice products. They also found us a driver to take us to the Terra Cotta Warriors, around the Old City & to the airport.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019

10/10 Excellent

Kevin, Kansas City, MO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was excellent and a breakfast buffet was phenomenal
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff are super nice. Also got free upgrade to a better room.
Stayed 3 nights in Nov 2019

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great club lounge
We had a junior suite with club lounge access. Room excellent and very comfortable. Club lounge good for a quiet breakfast or main option for more choice. Happy hour between 5.30 and 7.30 wine, beer, spirits and lots of snacks - sushi, dim sum, pizza bites etc, we didn’t need dinner afterwards!
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, caring service
Great hotel in fantastic location. Concierge Kevin was a big help. We paid for an upgrade at check in and enjoyed drinks and snacks at 5:30pm and delicious/ extensive breakfast buffet each morning. The room was very spacious and comfortable. I used the swimming pool a couple of times and gym seemed popular. Overall I highly recommend this hotel for a stay in Xi’an
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Don't pay for upgrade to club when offered at chec
We paid for an upgrade at check in. This was not worth it. Small suite and limited facilities from club lounge. Bit off-putting when cups are left in the toilet area after washing. We had a problem with the toilet reported four times all it needed was a new ball valve gave up in the end and turned it off. So no toilet other than the one by the door as it was a suite. So payed for a suite but got inferior standard room
Stayed 3 nights in Oct 2019
Response from Ivy Wang on Nov 22, 2019
Dear Guest, Thank you for taking the time to share your experience with us. We are very sorry to know that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. We pay high attention to your comments and please be rest assured that we have taken appropriate actions for improvement. Once again, thank ou for providing us with the gift of feedback, and our efforts in striving for excellent experience for guests will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

10/10 Excellent

JO ANN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, efficient and very helpful staff.The property is well maintained and rooms clean and comfortable.
Stayed 2 nights in Sep 2019

10/10 Excellent

Chris, Beijing

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. They went out of their way to please.
Stayed 3 nights in Aug 2019

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay with good service
The suite we stayed in was very comfortable and service at the Club lounge was very good. Very comfortable bed.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We enjoyed our stay at the Sofitel. The location was perfect, quite close to the metro. The staff were very helpful. The concierge at the Hellman’s desk, Kevin was especially resourceful and gave us terrific suggestions. The new manager Joseph personally welcomed us to the hotel and made us feel quite comfortable.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Service staff were very pleasant, love the turn down service with our little M&M chocolates. Bath salts and loofah made a nice bath after a long day sightseeing. Room was very spacious and so was the bathroom, separate shower and toilet.
Stayed 3 nights in Aug 2019

8/10 Good

John, Guangzhou

Liked: Cleanliness, staff & service, room comfort
Nice stay but spa facilities need upkeep
Lovely room, friendly check in, room upgraded to a large suite. Hotel beautiful except spa and locker room was in poor condition. Locker room had lots of wall paper peeling off the walls and the floors were warped. The men’s spa area smelled strongly of mold and was unpleasant. Water in hot tub was dirty.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great service and location!
We enjoyed our time at this hotel, the staff was fantastic, location convenient and our room was huge and comfortable. The only criticism of the hotel we have is that the property is beat up and smells like they only banned smoking recently.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 3 nights in Jun 2019
Response from Ivy Wang on Nov 21, 2019
Dear Guest, Thank you for taking the time to share your experience with us. We are very sorry to know that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. We pay high attention to your feedback, and would appreciate very much if we could have more detailed comments, this would be important for our continuous improvement. Please be rest assured that our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

4/10 Poor

Jinji

Liked: Cleanliness
Stayed 4 nights in Jun 2019
Response from Ivy Wang on Nov 21, 2019
Dear guest, Thank you for taking the time to share your experience with us. We are very sorry to know that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. We pay high attention to your feedback, and would appreciate very much if we could get more detailed comments, this would be important for our continuous improvement. Our efforts in striving for excellent guest experience will never stop, we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Very friendly and helpful concierge staff but the building is tired
Stayed 2 nights in May 2019

8/10 Good

Ling

Traveled with group
Liked: Cleanliness, staff & service
Staff is very nice , choice of restaurant is quite limited , location seems not easily accessible via public transportation
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Stayed 3 nights in May 2019