“The room we book was not available upon check in. It was completely different from what the picture represent on the website. That room was also dirty and had finger prints all over the windows. The curtins didn't work by the remote. We had to manually draw back the curtins. The guest services tried to give us another room for the night, but it was $2000 extra for one night since we arrived at 8pm. This didn't make any sense to pay that amount for a few hours of the room. We were moved to the……
“The views from the William Vale are absolutely stunning, but the room itself was quite small and the amenities felt a bit basic. However, this seems to be the case with most hotels in New York.”