Reception
Check availability

Reviews of Hilton Garden Inn Aguascalientes

3.5 out of 5
Hilton Garden Inn Aguascalientes
Blvd. Luis Donaldo Colosio 404, Valle de Las Trojes, Aguascalientes, AGS

Reviews

8.8

Excellent

Rating 10 - Excellent. 460 out of 706 reviews" "
Rating 8 - Good. 138 out of 706 reviews" "
Rating 6 - Okay. 50 out of 706 reviews" "
Rating 4 - Poor. 21 out of 706 reviews" "
Rating 2 - Terrible. 37 out of 706 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities
staff are really nice and attentive
Stayed 2 nights in Mar 2024

10/10 Excellent

Miguel A

Stayed 1 night in Jan 2024

10/10 Excellent

TAKERO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Felipe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff hides when they see guests they make u wait 30-40 to check out
Stayed 4 nights in Nov 2023
Response from Eduardo - FO Manager on Nov 23, 2023
We apologize for the situation you have experienced. We hope you visit us again on the future, Best Regards,

8/10 Good

Sergio

Stayed 4 nights in Nov 2023

8/10 Good

LOUIS

Ok
Stayed 2 nights in Oct 2023
Response from Eduardo - FO Manager on Oct 16, 2023
Muchas gracias por alojarse con nosotros y por su generosa puntuacion. Deseamos que pronto nos visite de nuevo saludos Cordiales

2/10 Terrible

Robert

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Eduardo - FO Manager on Oct 8, 2023
Muchas gracias por su valioso tiempo en compartir su experiencia con nosotros. Su opinion es muy importante para nosotros. Saludos Cordiales

6/10 Okay

Maria

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Aug 2023
Response from Eduardo - FO Manager on Sep 7, 2023
Muchas gracias por su valioso tiempo en dejarnos conocer su experiencia. Su opinion es muy importante para nosotros Deseamos que nos visite pronto Saludos

2/10 Terrible

Luis

Stayed 3 nights in Aug 2023
Response from Eduardo - FO Manager on Aug 21, 2023
Muchas gracias por su visita y el valioso tiempo en dejarnos conocer su experiencia. Su opinión es muy importante y deseamos que vuelva a visitarnos pronto. Saludos Cordiales

10/10 Excellent

Carlos

Stayed 2 nights in Jun 2023
Response from Eduardo - FO Manager on Jul 3, 2023
Muchas Gracias por su visita y su generosa puntuacion. Deseamos pronto recibirlos de nuevo Saludos

10/10 Excellent

Emmanuel

Stayed 1 night in Jun 2023
Response from Eduardo - FO Manager on Jul 19, 2023
Muchas gracias por su habernos visitado y por su generosa puntuacion. Nos pone felices saber que logramos cumplir sus expectativas. saludos!

8/10 Good

Fernando, San Diego

Liked: Cleanliness, staff & service
Parking was not ok
Stayed 1 night in May 2023
Response from Eduardo - FO Manager on Jun 3, 2023
Muchas Gracias por habernos elegido y por su puntuacion. Deseamos pronto recibirlos

6/10 Okay

Ulises, Inglewood

Business traveler
Liked: Property conditions & facilities
Ok
Stayed 1 night in Apr 2023
Response from Eduardo - FO Manager on Apr 3, 2023
Muchas gracias por habernos elegido para su visita y su valioso tiempo en compartir su experiencia. Deseamos pronto recibirlo de nuevo. Saludos cordiales

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue muy cortés y atento, ayudó con situaciones sin dudarlo. Los equipos de limpieza fueron muy amables e hicieron un excelente trabajo con el servicio de limpieza. He usado este hotel cuatro veces y cada vez mejora. Sigan con el buen trabajo
Stayed 9 nights in Mar 2023
Response from Eduardo - FO Manager on Apr 3, 2023
Muchas gracias por seguir eligiéndonos y nos pone felices saber que cumplimos con sus expectativas. Es un trabajo duro que dia a dia todos hacemos para lograr un excelente servicio a nuestros huéspedes. Deseamos pronto recibirlo de nuevo. Saludos!!

10/10 Excellent

Marco A.

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 4 nights in Mar 2023
Response from Eduardo - FO Manager on Mar 22, 2023
Muchas Gracias por habernos elegido para su estancia y por su generosa puntuación. Nos pone felices saber que lofgramos cumplir con sus expectativas. Saludos!

10/10 Excellent

Micaela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel very clean and safe
Stayed 1 night in Mar 2023
Response from Eduardo - FO Manager on Mar 11, 2023
Thanks for choosing us. We hope to receive you again soon. Best Regards,

8/10 Good

Yasmany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Eduardo - FO Manager on Feb 17, 2023
Muchas gracias por su visita a nuestro hotel y su generosa puntuación. Deseamos pronto recibirlos de nuevo Saludos!

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice personnel.
Stayed 2 nights in Feb 2023
Response from Eduardo - FO Manager on Feb 13, 2023
Muchas gracias por su generoso comentario esperamos verlo pronto.cordiales saludos.

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful
Stayed 3 nights in Nov 2022

6/10 Okay

Manuel, San Diego

Traveled with family
Liked: Staff & service
They never sent the two extra towels to the room, we called them 4 times and the room was for 4 persons.
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aguascalientes Hilton
It was a good stay. Front desk very helpful and pleasant
Stayed 1 night in Nov 2022

10/10 Excellent

Bianca

Stayed 2 nights in Nov 2022
Response from Eduardo - FO Manager on Apr 17, 2023
Muchas gracias por su visita y generosa puntuacion Deseamos que vuelva pronto saludos!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 25 nights in Oct 2022
Response from Eduardo - FO Manager on Nov 11, 2022
Thank you for taking a moment to share your experience. We are happy to hear you found the journey to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,

10/10 Excellent

David

Response from Eduardo - FO Manager on Apr 17, 2023
Gracias por habernos elegido y por su generosa puntuacion Deseamos que pronto regrese saludos!

8/10 Good

Oscar

Stayed 4 nights in Sep 2022
Response from Eduardo - FO Manager on Apr 17, 2023
Gracias por habernos elegido y por su generosa puntuacion deseamos volver a verlo pronto Saludos!

10/10 Excellent

David Ivan

Stayed 1 night in Sep 2022
Response from Eduardo - FO Manager on Apr 17, 2023
Muchas Gracias por su valiosa puntuacion deseamos pronto recibirlo de nuevo saludos!

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in an excellent location highly recommended
Stayed 1 night in Aug 2022
Response from Eduardo on Sep 26, 2022
Estimado Alejandro, buenas tardes Reciba un cordial salud y agradecimiento por su tiempo en dejarnos saber como fue su experiencia. Nos alegra saber que logramos hacer que su estida Brille y sea la mejor. Deseamos pronto recibirlo de nuevo en nuestro hotel, su casa, para seguir disfrutando de los servicios de Hilton.

8/10 Good

David

Stayed 7 nights in Jul 2022
Response from Eduardo - FO Manager on Apr 17, 2023
GRacias por su generosa puntuació David, deseamos pronto verlo de nuevo saludos!

10/10 Excellent

JC

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very profesional room was super confortable
Stayed 1 night in Jul 2022
Response from Isaac Cidel FO Manager on Jul 6, 2022
thnak you for your kind comments , we hope to see you again soon

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Isaac Cidel FO Manager on Jun 28, 2022
gracias por tu puntuacion Victor, para nosotros es importante su opinion, gracias

10/10 Excellent

Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property, staff and location are excellent!
Stayed 2 nights in Jun 2022
Response from Isaac Cidel FO Manager on Jun 14, 2022
thank you for your kind Comments Kind Regards

10/10 Excellent

Takao

Stayed 4 nights in Jun 2022
Response from Isaac Cidel FO Manager on Jun 14, 2022
Thank you so much for your score

8/10 Good

Funda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean, safe, convenient.
Stayed 3 nights in May 2022
Response from Isaac Cidel FO Manager on Jun 14, 2022
thank you for your kind comments

10/10 Excellent

Miguel, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern room and building. Friendly staff and descent price.
Stayed 1 night in May 2022
Response from Isaac Cidel FO Manager on Jun 14, 2022
thank you, your opinion is so important for us! hopefully you can visit us again. Kind regards

6/10 Okay

Alicia

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Eduardo very nice
Eduardo was very accommodating. Since I had a long wait time, he upgraded me to a suite. I really appreciated that courtesy.
Stayed 1 night in May 2022
Response from Isaac Cidel FO Manager on May 14, 2022
thank Alicia, for your kind comments

8/10 Good

Oscar Sindbad

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast Buffete? Really?
You need to improve your free breakfast bufete. It was unbelievable the low availability of dishes on the bar. Pretty sad situation.
Stayed 1 night in Mar 2022
Response from Isaac Cidel FO Manager on Apr 8, 2022
thank you for your comments, i will make sure to inform our head Chef about this situation.

8/10 Good

Fortunato

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2022
Response from Isaac Cidel FO Manager on Apr 8, 2022
thanks for your score.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Isaac Cidel FO Manager on Apr 3, 2022
Gracias por su puntuacion

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Feb 2022
Response from Isaac Cidel FO manager on Feb 25, 2022
thank you Juan for your score

10/10 Excellent

carynna

Stayed 1 night in Feb 2022

10/10 Excellent

Lidia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En buen punto de la ciudad, seguro, limpio, bonito, excelente desayuno buffet, cuarto bonito
Stayed 1 night in Feb 2022
Response from Isaac Cidel on Feb 15, 2022
Muchas gracias por sus comentarios Lidia Esperamos verla nuevamente saludos

8/10 Good

Isabel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property. Loved that daily breakfast was included with our stay.
Stayed 5 nights in Jan 2022
Response from Isaac Cidel FO manager on Jan 27, 2022
Thank you for your comments, iyour opinion it is very important for us

8/10 Good

Brenda

Stayed 18 nights in Dec 2021
Response from Isaac Cidel FO manager on Jan 12, 2022
gracias Brenda por la puntuacion

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great stay for the price.
Stayed 1 night in Jan 2022
Response from Isaac Cidel FO manager on Jan 11, 2022
thank you for your comments

6/10 Okay

Felipe

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very clean very relaxing but staff service specially in the restaurant bad
Stayed 5 nights in Dec 2021
Response from Isaac Cidel FO manager on Jan 11, 2022
thank you for your comments i will make sure to inform about the restaurant staff to our executive chef

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still great!
Big rooms, clean, modern hotel. Great wifi, good good, friendly service, convenient area, free parking.
Stayed 7 nights in Dec 2021
Response from Isaac Cidel FO manager on Jan 11, 2022
Thank you for the score an comments

10/10 Excellent

RAMIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms,
Stayed 1 night in Dec 2021
Response from Isaac Cidel FO Manager on Jan 4, 2022
Gracias por su puntuacion

10/10 Excellent

drako

Stayed 4 nights in Dec 2021

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

2/10 Terrible

Octavio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Customer Service in Reception
This was my first visit to this establishment and quite frankly, I was very disappointed! I took a, red-eye flight from California at 1:00am, arriving to Aguascalientes at 6:00am. I arrived to the hotel at 6:30am and when I approached the reception desk, I immediately apologized for arriving early due to my international overnight flight. I was very tired and exhausted from my flight and just wanted to sleep. The reception later told me that the check-in began at 3:00pm and if I wanted to be accommodated to my room, I needed to pay an additional day. Now, I understand that at any hotel in the world the check-in begins at 3:00pm, but due to the circumstances of being an international traveler arriving early that morning because the national airlines of the country kept canceling my previous flights and that overnight flight was my ONLY option, I would think that the Hilton Garden Inn would have been more sympathetic to my case and we comely accommodated me to a room with open arms, BUT NO!!! I had to sleep in the lobby of the hotel for 4 hours after negotiating with the hotel manager who offered me accommodations after 12:00pm (after more negotiating, he brought it down to 11:00am but I brought it down to 10:30am). I honestly didn't feel welcomed or as a guest, I felt like the only thing that this hotel was interested in wasn't for their customers to be "Happy Guests at the Hilton Garden" but to "Nickle and dime" their customers to make more money. I do NOT recommend the hotel
Stayed 1 night in Nov 2021
Response from . on Nov 17, 2021
Thank you for taking the time to share your recent experience with us. It was disappointing to hear that your visit fell short of your expectations, our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that process. As our Front desk agent mentioned there is an extra charge for early check in, (usually most of the hotels around the world have this extra fee) the cost depends on the time that you would like to check in, if is prior 8 am the cost is an extra full night. from 8:01 am to 11 am the cost is an extra 50% of the original daily rate and from 11:01 am to 1 pm the cost is an extra 25% of the original daily rate. as you mentioned before after talking to the manager we did provide you an early check in free of charge, so you could rest. we apologize for the inconvenience and we hope that you give us another opportunity to serve you in your next visit to Aguascalientes kind regards