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Reviews of Hotel La Mansion Suiza

3 out of 5
Hotel La Mansion Suiza
Av. Las Americas No. 1620, Fracc. Valle Dorado, Aguascalientes, AGS

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 195 reviews" "
Rating 8 - Good. 70 out of 195 reviews" "
Rating 6 - Okay. 43 out of 195 reviews" "
Rating 4 - Poor. 12 out of 195 reviews" "
Rating 2 - Terrible. 11 out of 195 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Miguel

Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning as claimed and the ceiling fan was not sufficient to keep me cool. Terribly hot in the room. Cleaning staff walked in on me and didnt knock at all. Just barged in. Caught me sleeping in my underwear. Might be worth the price for a more expensive hotel with air conditioning.
Stayed 4 nights in Apr 2024

6/10 Okay

ROSARIO

Stayed 3 nights in Aug 2021

8/10 Good

Wiliam, California

Liked: Cleanliness, staff & service
Near downtown. Near turistic places. Near restaurants.
Stayed 1 night in Feb 2020

8/10 Good

FRANCISCO JAVIER

Liked: Cleanliness, staff & service, room comfort
Bad smell time
Was a horrible smell all over the hotel
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Staff were great and friendly, however the rooms were small no A/C just a fan on the roof no ventilation at all. It was pretty expensive for a hotel that doesn’t have any amenities or A/C wouldn’t recommend this hotel to anyone.
Stayed 1 night in May 2019

6/10 Okay

German

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 10 nights in Nov 2017

6/10 Okay

ivette, california

Liked: Cleanliness
Disliked: Room comfort
Was that a bed or cardboard
I had the business suite. The view was good. The bathroom was big And nice. Everything about the room was great but the bed was HORRIBLE. IT LITTERALLY FELT LIKE I WAS ON CARDBOARD. The breakfast they provide is cereal, toast, cookies, coffee and juice.
Stayed 1 night in Sep 2017

2/10 Terrible

Sara, aguascalientes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth it.
just horrible. checked in at night and the person in charge was in the bar drinking... blanket had "white stains" from previous guest got a room change. breakfast consisted of just fruit and bread. juice. coffee. milk. and to top it off the receptionist came over grabbed the food withher hands. amd not picked up the cookies that had fallen back on the plate. told her and got mad.
Stayed 1 night in Jun 2017
We extend you an honest apologize for the experience you got from our staff and the status of the room. We will take direct actions so in the future this situation won't happen again for any of our guest.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
The hotel was ok, room clean but the faucet sink was not good, when you open it you got wet a lot. Also they need to have someone at night so they can help us to carry the luggage to the rooms, per receptionist they only work during the day.

10/10 Excellent

solo traveler, Lancaster, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missing the last bus

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one night stay
Nice one night stay. Good secure parking. The small balcony was a nice plus.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

elias, las vegas nevada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap place not worth a dime
the place was anything but comfortable customer service was infimous, there was no hot water at anytime, the receptionist named roxana was rude and had no clue about guest service, i was there to visit family for four days and everytime somebody visit me at the room she had to tell them that they couln't stayed more than 15 minutes otherwise they would had to pay, that is the most ambarrasing place i ever stayed at, will never come back and i will make sure to tell everyone i know about my experience there, the hotel stinks cigarrete smell even know theres a sign of no smoking, their "incluided breakfast" consist in coffee and cookies, i couln't enjoy the company of my girlfriend because i choose the worst place to stay in aguascalientes and sorry to ever book there.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No surprises
Hotel was clean and well located, staff very friendly and polite.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stay
The room was too loud to have privacy during sleeping hours.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing stay.
Very disappointing for a four star hotel. No air conditioning, supposedly they offer a free breakfast but the only breakfast available (if you're lucky) is a cup of coffee, and they take about an hour to replace any of the food. I would not recommend this to anyone I know. This seemed more like a two star hotel.

10/10 Excellent

Jorge Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in May 2024

2/10 Terrible

Rafael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación no tenia toallas, en recepción solo nos pidieron dar una, la habitación con fugas de agua
Stayed 1 night in May 2024

8/10 Good

PLINIO

Liked: Cleanliness
Mejorar el desayuno
Stayed 4 nights in Apr 2024

8/10 Good

Jorge Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities
En general bien; lo malo fue el desayuno que cuando fuimos por el, ya lo habian levantado (10:20 am), aparte le falta mantenimiento al recinto del desayuno.
Stayed 1 night in Apr 2024

8/10 Good

jacuoso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

América Janeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito

6/10 Okay

Edith

Liked: Cleanliness, property conditions & facilities
Lo recomiendo por lo que esta cerca de lo atractivo de ags.. solo q al pedir ayuda o.asesoria de que no daba señal el.tv nunca contestaron ni.por atencio a habitacion ni en recepcion .. hay demasiado ruido afuera todo se escucha hasta las habitaciones .. desayuno muy sencillo y en el estacionamiento no hay seguridad el acceso es muy accesible a personas ajenas.. es muy facil que le pase algo al coche.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jorge Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
bb
Stayed 1 night in Jan 2024

10/10 Excellent

Hector

Stayed 1 night in Jan 2024

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, staff & service, room comfort
Todo muy bien
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities
yes
Stayed 1 night in Dec 2023

10/10 Excellent

Jorge Horacio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente por el precio
Stayed 1 night in Dec 2023

10/10 Excellent

Maria Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo ascecible, tranquilo , el servicio aceptable, si volvería a hospedarme.
Stayed 2 nights in Nov 2023

8/10 Good

Alondra Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general excelente la habitación muy amplia con sus servicios básicos muy recomendable
Stayed 1 night in Nov 2023

2/10 Terrible

Alma Lilia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy sucio y descuidado el lugar, además de pésima atención ya que en nuestra instancia hicieron una fiesta los empleados y no permitieron descansar debido a la música y gritos
Stayed 1 night in Oct 2023

8/10 Good

Efrén

Liked: Cleanliness, property conditions & facilities, room comfort
Decepcionante porque la habitacion asiganada no vontabs von tv y la segunda la regadera muy tapada
Stayed 1 night in Oct 2023
Response from Felipe C. on Oct 23, 2023
Su retroalimentación es invaluable y nos ayuda a mejorar continuamente nuestro servicio Estamos tomando medidas inmediatas para abordar los problemas mencionados y asegurarnos de que no vuelvan a ocurrir en el futuro. Valoramos su comentario y agradecemos sinceramente que se haya tomado el tiempo para compartir sus preocupaciones con nosotros.

10/10 Excellent

José de Jesús

Stayed 1 night in Sep 2023
Response from Felipe C. on Oct 11, 2023
Fue un placer recibirlo y esperamos que haya disfrutado de tu estancia tanto como nosotros disfrutamos de tenerle aquí. Su comodidad y satisfacción son nuestra máxima prioridad.Esperamos verle de nuevo pronto. ¡Gracias por elegirnos!

4/10 Poor

Vanessa E.

Liked: Cleanliness, staff & service
Tienen buena atencion,(muy amables) buena obicscion y muy bonita las instalaciones, solo que las camas muy duras.
Response from Felipe C. on Sep 20, 2023
Valoramos mucho su comentario, ya que nos ayudan a mejorar continuamente nuestros servicios.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.

10/10 Excellent

robin

Stayed 1 night in Sep 2023
Response from Felipe C. on Oct 11, 2023
Fue un placer recibirlo y esperamos que haya disfrutado de tu estancia tanto como nosotros disfrutamos de tenerle aquí. Su comodidad y satisfacción son nuestra máxima prioridad.Esperamos verle de nuevo pronto. ¡Gracias por elegirnos!

10/10 Excellent

Froylan Alfonso

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente atencion y amabilidad, limpio y desayuno basico pero bien.
Stayed 1 night in Sep 2023
Response from Felipe C. on Sep 20, 2023
Fue un placer tenerlo como nuestro huésped y esperamos que haya disfrutado de su tiempo con nosotros. ¡Esperamos darle la bienvenida nuevamente en el futuro!

8/10 Good

Sonia Lorena

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es a un lugar agradable y de fácil acceso
Stayed 1 night in Jul 2023
Response from Felipe C. on Aug 15, 2023
Agradecemos mucho sus amables palabras y su estancia en nuestro hotel. Esperamos tener el placer de recibirle nuevamente en el futuro. Saludos.

10/10 Excellent

JOSE ANTONIO

Stayed 1 night in Jun 2023
Response from Felipe C. on Aug 15, 2023
¡Agradecemos su estadía con nosotros!

8/10 Good

Ma de Jesús

Stayed 1 night in Apr 2023

8/10 Good

MARÍA DEL ROCÍO MARTÍN DEL CAMPO

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos a gusto, descansamos bien en sus camas. Lo recomiendo

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

María Guadalupe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ES UN LUGAR MUY TRANQUILO Y AGRADABLE
Stayed 1 night in Sep 2022
Response from Felipe C. on Oct 17, 2022
Agradecemos sus comentarios. Los esperamos nuevamente en su próxima visita.

10/10 Excellent

MARÍA DEL ROCÍO MARTÍN DEL CAMPO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se ajustaron a mis necesidades. Limpio y acogedor.
Stayed 1 night in Aug 2022
Response from Felipe C. on Oct 17, 2022
Agradecemos sus comentarios. Los esperamos nuevamente en su próxima visita.

10/10 Excellent

Javier

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación en instalaciones
Stayed 1 night in Jun 2022

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente sey
Stayed 1 night in Jun 2022

10/10 Excellent

Alberto

Stayed 1 night in Jun 2022

10/10 Excellent

Jose Alberto

Stayed 1 night in May 2022