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Reviews of La Quinta by Wyndham Aguascalientes

3.5 out of 5
La Quinta by Wyndham Aguascalientes
Carretera Panamericana Sur KM 12, Aguascalientes, AGS

Reviews

8.6

Excellent

Rating 10 - Excellent. 307 out of 512 reviews" "
Rating 8 - Good. 119 out of 512 reviews" "
Rating 6 - Okay. 37 out of 512 reviews" "
Rating 4 - Poor. 23 out of 512 reviews" "
Rating 2 - Terrible. 26 out of 512 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edmundo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place close to airport
Stayed 1 night in May 2024
Response from Gerencia de Ventas on May 10, 2024
Thank you very much for your comments, we are commited to work every day to be better and fulfill our hospitality promise for our guests.We hope you to come back soon at this your home Hotel La Quinta Aguascalientes

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gerencia de Ventas on Apr 29, 2024
Muchas gracias por su evaluación, los esperamos en su próxima visita en esta su casa Hotel La Quinta Aguascalientes.

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, but a little too far from the fair.
Stayed 4 nights in Apr 2024
Response from Gerencia de Ventas on Apr 24, 2024
Miss Leticia, Thank you very much for your comments, we work every day on being the best options for our guests.We will be waiting for you to come to visit us for your next trip.

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
very new clean
Stayed 1 night in Apr 2024
Response from Gerencia General on Apr 9, 2024
Gracias por sus cometarios, lo esperamos pronto. Seguimos a sus ordenes

2/10 Terrible

Oscar

Stayed 1 night in Mar 2024
Response from Gerencia de Ventas on Apr 8, 2024
Sr. OscarGracias por su calificación, seguiremos esforzándonos cada día para el logro de sus expectativas, lo esperamos en su siguiente visita, será un gusto poder atenderle nuevamente.

10/10 Excellent

Regino, chicago

Stayed 1 night in Jan 2024
Response from Tania Onofre on Feb 22, 2024
!Que tal Regino! Gracias por tu evaluación son un gran aliciente para nuestro staff. Esperamos verte pronto de regreso en esta tu casa.Cordialmente

2/10 Terrible

Rodolfo

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The food was horrible. I asked no Mayo on my burger and returned it just wiped off with still mayonnaise. Expensive for junk food. Not worth it.

10/10 Excellent

Roberto

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tania Onofre on Feb 22, 2024
!Que tal Richard! Gracias por tu evaluación es un gran aliciente para nuestro staff. Esperamos verte pronto de regreso en esta tu casa.Cordialmente

8/10 Good

Adriana

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Tania Onofre on Dec 20, 2023
Hola Adriana Gracias por responde la encuesta de servicio, esperamos pronto verte de regreso en esta tu casa.Cordialmente.

4/10 Poor

carmen, bowling green

Liked: Cleanliness, staff & service
No hot water
Stayed 1 night in Dec 2023
Response from Tania Onofre on Dec 20, 2023
Carmen Siento mucho esta situacion te comparto que ya se concluyo el mantenimiento mayor al equipo con lo que garantizamos no mas fallas con el servicio de agua caliente,Espero nos des la oportunidad de atenderte nuevamente y validez que esta al 100% este servicio.Cordialmente.

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien gracias
Stayed 1 night in Nov 2023
Response from Hotel La Quinta Aguascalientes on Nov 24, 2023
Muchas gracias por tus comentarios, te esperamos pronto

4/10 Poor

Yesenia

Perfect
It was amazing. Very clean, very close to the airport and very modern. I would stay here again!
Stayed 1 night in Nov 2023
Response from Tania Onofre on Nov 9, 2023
Yesenia Valoramos mucho el tiempo para responder nuestra evaluación de servicio e instalaciones, esperamos pronto tenerte de regreso en esta tu casa, seguiremos trabajando para lograr ese 10. Cordialmente.

10/10 Excellent

silvia

Stayed 1 night in Nov 2023
Response from Tania Onofre on Nov 9, 2023
Buenas tardes Silvia Gracias por evaluar nuestro servicio e instalaciones, es muy valioso para todo el staff recibir tus calificaciones.Esperamos pronto tenerte de regreso.

10/10 Excellent

Iveth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno faltó un poco mejor
Stayed 1 night in Oct 2023
Response from Tania Onofre on Nov 9, 2023
Iveth Gracias por tus comentarios, buscaremos los complemento que esten al alcance de la marca para lograr una satisfaccion total en tu proxima visita.Reitero a nombre del staff de hotel LQ estamos para atenderte.

10/10 Excellent

Misael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on A game Very friendly staff Very helpful
Stayed 1 night in Oct 2023
Response from Hotel La Quinta Aguascalientes on Nov 24, 2023
Thank you very much for your comments, we hope to see you soon.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior of the hotel was decent quality and the staff was great. However, entering the hotel from the highway was a bit hard to find and difficult in heavy traffic. Also, the exterior of the hotel could use some cleanup and care.
Stayed 1 night in Sep 2023
Response from Tania Onofre on Oct 24, 2023
Gracias Judy Por tus comentarios, deseamos pronto iniciar la remodelación exterior y buscaremos opciones para estar mas visibles desde la carretera.Saludos.

2/10 Terrible

Mary

Traveled with partner
Disliked: Amenities, property conditions & facilities
We had no hot water for showering. The lobby restaurant was extremely slow while we were the only 2 guest there waiting to order. The room had a mildew smell and was hot even when the ac was at its lowest.
Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Go To Place
This was a little difficult to get to the first time. However, once you know how to navigate the entrance it is easy on/off access. This will become my new stop in Aguascalientes. The front desk even with the language gap was professional, friendly, and made sure I understood everything. Breakfast is a cook to order and being that I was leaving very early, only had time for coffee.
Stayed 1 night in Sep 2023
Response from Tania Onofre on Sep 30, 2023
Thank you Douglas for your comments, they are a great encouragement to the team.We will be very happy to welcome you back to this your home.

6/10 Okay

Graciela

Traveled with partner
El cuarto y las sábanas olían a sudor, la regadera no tiene puerta, y el parking está muy descuidado, y poco alumbrado
Stayed 1 night in Sep 2023
Response from Tania Onofre on Sep 7, 2023
Buenas tardes Srta Graciela Hemos revisado el reporte y detectamos que en el proceso de lavado se tuvo una falla y esto genero el olor a humedad, hemos tomado las acciones necesarias para que esto no vuelva a suceder.Le ofrezco una disculpa a nombre de el staff con el compromiso de que no se vuelva a repetir.Cordialmente.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very reasonably priced, clean, and convenient to the highway. Very courteous and helpful reception and breakfast crew/staff.
Stayed 1 night in Aug 2023
Response from Tania Onofre on Sep 7, 2023
Mr. John Thanks for your comments, a pleasure to receive you.We hope to see you back soon.

8/10 Good

ALBERTO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tania Onofre. on Aug 21, 2023
Hola Alberto Gracias por darnos la oportunidad de atenderte en esta tu casa y evaluar nuestro servicio.Te esperamos pronto!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to the airport.
Stayed 1 night in Jul 2023
Response from Tania Onofre on Aug 12, 2023
Ana Gracias por evaluar nuestro servicio e instalaciones, un placer para todo el equipo recirles en casa.Los esperamos pronto.

10/10 Excellent

SALVADOR UBALDO

Stayed 1 night in Jul 2023
Response from Tania Onofre. on Aug 19, 2023
Hola Salvador Muchas gracias por evaluar nuestro servicio e instalaciones, es muy valioso para todo el equipo.Esperamos verte pronto de regreso.

10/10 Excellent

José Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tania Onofre on Jul 18, 2023
Que tal Jose Agradezco tu evaluacion a nuestro servicio e instalaciones, es grato para todo el equipo.Esperamos verte pronto de regreso en esta tu casa.

4/10 Poor

Raquel

Traveled with family
Liked: Cleanliness
They gave us a key to a room that already had guest, then they do a wakebup call at 4:30 am that was for a diffrent room. They advertise the jacuzzi but you cant use it uless you have reservations for it, they did not have any
Stayed 1 night in Jul 2023
Response from Tania Onofre on Jul 8, 2023
Estimada Sra. Raquel Siento mucho este error, me gustaria comentarle del tema del jacuzzi este proceso se lleva ya que demora aproximadamente 50 min en el llenado por ello se pide se reserve para que este listo.Esperamos en su siguiente visita lo pueda disfrutar.

10/10 Excellent

Araceli

Stayed 1 night in Jun 2023
Response from Tania Onofre. on Jul 27, 2023
Que tal Araceli Muchas gracias por tu evalucion tan bondadosa, es muy importante para todo el staff de nuestro hotel recibirla. Esperamos verte pronto de regreso en esta tu casa.

10/10 Excellent

Cindy M.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Tania Onofre on Jun 26, 2023
Buen dia Cindy A nombre de todo el equipo te damos la gracias por tu generosidad en la evaluación de servicio e instalaciones.Esperamos verte pronto de regreso.

6/10 Okay

America

Traveled with family
Liked: Cleanliness, staff & service
The staff was very nice. No liquor available. The pool was freezing. You can’t control the room temperature. Room was big and beds were comfy.
Stayed 2 nights in Jun 2023
Response from Tania Onofre on Jun 22, 2023
Hola America Gracias por responder y evaluar nuestro servicio,estamos trabajando en la habilitacion del bar, espero que en tu siguiente visita encuentres esta area ya funcional.Te envio un cordial saludo y esperamos verte pronto.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
The property exceeded expectations
Stayed 1 night in May 2023
Response from Tania Onofre on May 25, 2023
Casey Gracias por tus comentarios, son un gran aliciente para todo el equipo, te esperamos pronto de regreso.

8/10 Good

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in May 2023
Response from Tania Onofre on May 25, 2023
Hola Ana Agradezco el tiempo dedicado a evaluar nuestro hotel y servicio.esperamos verte pronto de regreso.

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property really convenience close to the airport
Stayed 4 nights in May 2023
Response from Tania Onofre on May 25, 2023
Gracias Victor por dejarnos tus comentarios son muy valiosos para el staff.Esperamos pronto de regreso.

10/10 Excellent

ANGEL, SAN CLEMENTE

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this place, it was a nice stay. Check in was easy and friendly, comfortable facilities. I would definitely stay there again. Oh and affordable
Stayed 1 night in May 2023
Response from Tania Onofre on May 12, 2023
Hola Angel Agradezco a nombre de equipo que laboramos tus valiosos comentarios.Esperamos verte pronto de regreso.

10/10 Excellent

Nadia Ortega De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit away from Downtown but other than that excellent place to stay!
Stayed 4 nights in Apr 2023
Response from ANGEL RAMIREZ on May 7, 2023
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

10/10 Excellent

Eladio

Stayed 1 night in Apr 2023
Response from ANGEL RAMIREZ on Apr 27, 2023
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

10/10 Excellent

Pascal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from ANGEL RAMIREZ on Apr 12, 2023
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean hotel with comfortable beds and decent wifi. Breakfast was good and all staff were friendly. Good location south of the city for heading to Puerto Vallarta. Pool was a little too cold for swimming for the kids, but overall it was an awesome hotel for the price!
Stayed 1 night in Mar 2023
Response from ANGEL RAMIREZ on Apr 12, 2023
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Free Shuttle Service
The Hotel allegedly had free shuttle service to the airport which they did not. It was the only reason I booked the Hotel in the first place. They called a company to transport me to the airport, 10km away, and got charged $500 Mexican Pesos. There was no hot water and water pressure was minimum. Unsure if I’ll stay here again.
Stayed 1 night in Jan 2023
Response from ANGEL RAMIREZ on Jan 16, 2023
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

10/10 Excellent

Maricela

Traveled with family and small children
Liked: Staff & service
They had all paper work ready and room was fine.
Stayed 1 night in Dec 2022
Response from ELIZABETH ALBA on Jan 3, 2023
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

4/10 Poor

Frank

6/10 Okay

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was good, except for the pool wasn’t open and my daughters couldn’t swim
Response from ELIZABETH ALBA on Dec 28, 2022
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and Great location.
Response from ELIZABETH ALBA on Dec 28, 2022
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

8/10 Good

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place when using the Aguascalientes Airport. The outside grounds could use some TLC. The interior is clean and provides the necessary items for your stay. The restaurant and bar need to be more welcoming.
Stayed 1 night in Dec 2022
Response from ELIZABETH ALBA on Dec 28, 2022
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en su Hotel La Quinta Aguascalientes

10/10 Excellent

Darlene

Stayed 1 night in Nov 2022

6/10 Okay

Tasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was nice. The breakfast was good. Online it said they had a pool and we were looking forward to swimming. But, the pool as well as the hot tub were closed for maintenance. It was very disappointing to find out they were closed when we arrived. Also, the water in the shower never got very hot.
Stayed 1 night in Nov 2022
Response from ALEJANDRO ZUÑIGA on Dec 14, 2022
Gracias por sus comentarios, seguimos trabajando para hacer de su estancia una mejor experiencia, daremos seguimiento a sus observaciones para mejorar nuestro servicio.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good hotel. The room needs i little maintenance. It's outside the city.
Stayed 1 night in Sep 2022
Response from ANGEL RAMIREZ on Sep 19, 2022
Thank you very much for sharing your experience with us, we hope to have you back soon at your La Quinta Aguascalientes hotel.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Angel Ramirez on Mar 10, 2022
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerlo pronto de regreso en este su hotel La Quinta Aguascalientes

10/10 Excellent

Dia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is super friendly and the place is super clean all the time
Stayed 4 nights in Jan 2022
Response from Angel Ramirez on Jan 20, 2022
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerla pronto de regreso en este su hotel La Quinta Aguascalientes.

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located near airport. The staff was friendly and efficient. It was clean and met our needs for our one night stay. I have used this hotel numerous times and recommend others to stay here. The only down side it’s far from town.
Stayed 1 night in Jan 2022
Response from Angel Ramirez on Jan 20, 2022
Thank you very much for sharing your experience with us, we hope to have you back soon at this hotel, La Quinta Aguascalientes.

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from ANGEL RAMIREZ on Dec 30, 2021
Muchas gracias por compartir su experiencia con nosotros, esperamos tenerla pronto de regreso en este su hotel La Quinta Aguascalientes.