Hello Drue, Thank you for the review! I do apologize for the sink being clogged. We have had some issues lately with our plumbing and we are actively working on trying to get it all fixed. I do also apologize for the TV situation. I am having a hard time getting the company to come out and fix their issues. I hope you allow us to host you again in the future and hopefully we can exceed your expectations!

Hello Amanda,So sorry to hear you weren't able to stay with us. We close at 11pm, a decision we didn't make lightly. I have already approved your fee free refund when your 3rd party contacted me. We hope you have a wonderful day.

Hello Jose, Thank you for the great review! We look forward to hosting you in the future!

Hello MaxxI am sorry to hear about you having to go elsewhere and the issue with the lock you faced. Unfortunately we can not offer you a free night as you have already gotten your refund approved. As for the lock situation, we do try to fix as many as we can a day. We hope you have a good day and let us host you again in the future!

Hello Antonio, I am sorry to hear we didn't meet your expectations. We are continuously making new improvements, we hope you will allow us to host you again so you can see the new improvements we make.

Hello Jeremy,I am sorry to hear the state of the room you were offered was not in clean conditions. You were not offered any bedding because the room was not properly cleaned, and for that I do sincerely apologize.I do hope you allow us to host you again in the future and hope to improve your experience with us.

Hello Kevin! Thank you for the great review! We hope to see you again in the near future!

Hello Candy,We are sorry to hear you couldn't stay with us. We did not make the decision to close lightly, and we do apologize for the inconvenience it caused you. We hope you allow us to host you in the future, and we hope you have wonderfulday.

Thank you for the review! We hope to host you again with the same expectations being met as this time!

Thank you for the wonderful review! We appreciate you and we cant wait to host you again in the future!

Hello Michael,I am terribly sorry to hear of the issues you faced. Unfortunately since the reservations were made on hotels.com you must contact them for the refund, but I will be more than happy to issue a fee free cancellation on the rooms you were not able to check into. We are closed from 11 pm to 7 am , and no one is at the desk during that time. If you have any issues please call the hotel and we will assist you into getting in contact with hotels.com. We hope you allow us to host you in the future, and you have a wonderful day. -Larissa

Hello Brittney,We do apologize for having to close at night. It was not a decision we made lightly. I have reached out to you a few days ago and told you to contact your third party and tell them to give me a call at the hotel so we can approve your refund. Unfortunately I can not give your money back as the hotel did not actually collect payment, but I would be more than happy to approve a fee-free cancellation/refund for you. If you have any questions or concerns about how to contact your 3rd party, please give us a call and we will get you going in the right direction.I hope you have a wonderful day! -Larissa

Thank you for your review! We hope to host you again in the future.

I am sorry you did not have as great of a stay as you could have. We are making improvements daily and we hope you allow us to host you again in the future.

I am sorry to hear your stay with us was not as great as it could have been. We are continuing to make improvements daily and we hope you let us host you again in the future so you can enjoy the improvements also.

I am sorry to hear you were disappointed in your stay. We are continuously making improvements to our rooms, and we hope you let us host you in the future so you may take advantage of them.

I am sorry to hear your stay was less than enjoyable. I will talk to my team and make sure we are all on the same page about payment management and housekeeping. I hope you allow us to host you in the future! -Larissa

Hi Sam!Thank you for the good review! We hope you allow us to host you again in the future!

Thank you for staying with us and we hope to host you again in the future so we can make your experience even better.

I am sorry your stay with us was not great. We are making improvements daily and we hope you allow us to host you again in the future.

We apologize for the experience you had at checkout. We are constantly working to improve our guest service experiences and will pass this along to the staff. We hope to host you again in the future!

We apologize for the issues you had during your stay. Occasionally, our availability is limited with room types. We strive to give you the closest room to what you booked at the time when this happens. We are actively working on the maintenance issues you encountered and look forward to hosting you again soon.

We apologize for the issues you experienced during your stay. We are actively working to fix the issues you experienced and look forward to hosting you in the future.

We apologize for the misunderstanding during your stay. We are looking into the issue and adjusting accordingly. We hope to host you again in the future.

We apologize for your negative experience booking online. With prepaid transactions, all changes must be done via the travel agency the guest booked with. We are unable to change anything in-house due to the price agreed upon by the guest and the online travel agency. We do, however, hope that your stay with us was pleasant and look forward to hosting you again.

We apologize for the experience you had here. We will pass the message along to our staff and hope to host you again in the future.

Thank you for letting us know about your experience. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. We would love nothing more than to change your mind for the better, so please consider visiting us again the next time your travels point you in our direction.

Good afternoon. We apologize you had an unpleasant stay. We are working diligently to fix the issues during our remodel and hope to host you again soon.

We are sorry to hear that you had a less-than-excellent stay. Please reach out if there is anything we can do to resolve the situation.

We're elated that you had enjoyed your stay at America's Best Value Inn Amarillo Downtown. We strive to provide our guests with hospitality, comfort, and efficient service. We'd love to host you again in the future so we can share another excellent experience with you.

Apologies for the problems you had faced, Stacy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

Hi, Scotty! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.