Lobby
Check availability

Reviews of City Express by Marriott Monterrey Norte

3 out of 5
City Express by Marriott Monterrey Norte
Carretera a Nuevo Laredo 21521, Apodaca, NL

Reviews

7.8

Good

Rating 10 - Excellent. 211 out of 576 reviews" "
Rating 8 - Good. 194 out of 576 reviews" "
Rating 6 - Okay. 73 out of 576 reviews" "
Rating 4 - Poor. 43 out of 576 reviews" "
Rating 2 - Terrible. 55 out of 576 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

amado

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ive stayed there several times for work. This last time I noticed they got a whole new front desk staff. Its only been a month since i stayed there last. I arrived 30 mins before check in. They said my room wasnt ready so went new door to el papalote (great resturant) to waste some time. When I showed up to check in there was a long line. It took an hour for me to get checked in. The new staff is horribly slow. It took the her 15-20 mins to check in each guest. Even with exsisting reservations. I get to the room to see its not ready and the havent even started cleaning it yet. The cleaning staff in fustration asked (politly) if i could go down and ask for another room. This took another 10 minutes only because I decided to cut the line and force them to help me. Despite seeing i had come back down they didnt immediately help me as i believe they should have. They had to call another lady from the back to help me. After finally checking into my room, i couldnt connect to the wifi and the tv never worked. They got the wifi fixed but never bothered to mention the tv at this point. This experience was horrible, it makes me never want to stay there again, but my company books that hotel. I hope it goes better in a fews weeks when i have to return.
Stayed 4 nights in May 2024

2/10 Terrible

Raul

Stayed 2 nights in Apr 2024

8/10 Good

Raul

Stayed 14 nights in Mar 2024
Response from Samantha V. on May 6, 2024
Estimado Raul.Agradecemos se haya tomado el tiempo de calificarnos, esto es muy importante para nosotros para seguir mejorando nuestro servicio.Esperamos recibirlo en sus proximos viajes a la zona.Saludos de parte de todo el equipo de City Express by Marriott Monterrey Norte.

8/10 Good

George Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from . on Apr 16, 2024
Estimado George Edward,Agradecemos el tiempo dedicado para compartir su experiencia en esta su casa, esperamos que pronto lo veamos de regreso y poderle saludar personalmente.SinceramenteJaime A. Aguilar M.Gerente General City Express By Marriott Monterrey Norte

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from . on Apr 11, 2024
Estimado Leo,Agradecemos el tiempo dedicado para enviarnos tus comentarios, con gusto podemos establecer una línea de contacto para atender las necesidades de viaje de manera personal.SinceramenteJaime A. Aguilar MGerente General City Express Monterrey Norte

2/10 Terrible

Raul

Stayed 17 nights in Mar 2024
Response from Samantha V. on Apr 22, 2024
Estimado huesped.Agradecemos el tiempo que se ha tomado en contarnos subre su experiencia en la propiedad, para nosotros es muy importante su opinion y esperamos tenerlo nuevamente con nosotros cuando sus visitas a la ciudad se lo permitan.Saludos de parte de todo el equipo de City Express by Marriott Monterre Norte.

6/10 Okay

Hector Gerardo

Traveled with family and small children, Traveled with family
Average
Stayed 1 night in Mar 2024
Response from Samantha V. on Mar 20, 2024
Estimado Héctor.Agradecemos se haya tomado el tiempo de escribirnos y calificarnos, esperamos tenerlo de nuevo con nosotros en sus proximas visitas.Saludos de parte de todo el equipo de City Express by Marriott Monterrey Norte.

8/10 Good

JUAN, Laredo

Stayed 1 night in Mar 2024
Response from . on Apr 11, 2024
Estimado Juan,Agradecemos el tiempo dedicado para compartir su experiencia en esta su casa, esperamos que pronto lo veamos de regreso y poderle saludar personalmente.SinceramenteJaime A. Aguilar M.Gerente General City Express Monterrey Norte

4/10 Poor

Raul

Stayed 6 nights in Mar 2024
Response from . on Apr 11, 2024
Estimado Raul,Agradecemos el tiempo dedicado para compartir su experiencia, nos encantaría saber cómo podemos mejorar nuestro servicio con sus comentarios.SinceramenteJaime A Aguilar. MGerente GeneralCity Express Monterrey Norte

4/10 Poor

Raul

Stayed 1 night in Mar 2024
Response from . on Apr 11, 2024
Estimado Raul,Agradecemos el tiempo dedicado para compartir su experiencia, nos encantaría saber cómo podemos mejorar nuestro servicio con sus comentarios.SinceramenteJaime A Aguilar. MGerente GeneralCity Express Monterrey Norte

8/10 Good

Raul

Stayed 3 nights in Feb 2024
Response from Samantha V. on Mar 23, 2024
Estimada Raul.Agradecemos se haya tomado el tiempo de compartirnos sobre su experiencia, esperamos tenerlo con nosotros nuevamente cuando sus viajes a la ciudad lo permitan.Saludos de parte de todo el equipo de City Express by Marriott Monterrey Norte.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Samantha V. on Jan 11, 2024
Estimado huesped.Apreciamos mucho su calificación, para nosotros es muy importante su opinion.Esperamos tenerlo pronto con nosotros, muchas gracias, de parte de todo el equipo de City Express by Marriott Monterrey Norte.

10/10 Excellent

Harlan

Check in was excellent. I was allowed to park in view of the lobby which was good since my car is full of household items. Access to the property was a challenge as I couldn’t cross the highway easily. Maybe instructions on doing this would be useful
Stayed 1 night in Jan 2024
Response from Samantha V. on Jan 11, 2024
Dear guest.We greatly appreciate your rating, your opinion is very important to us.We hope to have you with us soon, thank you very much, on behalf of the entire City Express by Marriott Monterrey Norte team.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Samantha V. on Jan 11, 2024
Estimado huesped.Apreciamos mucho su calificación, para nosotros es muy importante su opinion.Esperamos tenerlo pronto con nosotros, muchas gracias, de parte de todo el equipo de City Express by Marriott Monterrey Norte.

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Todo estuvo excelente , lo único malo es que se escucha todo el ruido de los autos que pasan por la avenida y casi no pudimos dormir , pero lo demás excelente .
Stayed 1 night in Oct 2023
Response from . on Oct 21, 2023
Estimada María,Nuestras más sinceras disculpas por los inconvenientes que se presentaron durante su estancia, estamos haciendo cambios significativos en la propiedad enfocados a servicio, calidad, apegado a procesos y estándares.Estamos seguros que en su siguiente visita identificará los cambios en esta su casa.AtentamenteJaime A. Aguilar M.Gerente General

10/10 Excellent

Ghierstien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult access.
Stayed 1 night in Oct 2023
Response from . on Oct 26, 2023
Dear Guest,Thank you for sharing your experience in this your home, we are making changes to the property so that our services exceed the expectations of our guests, if there is anything we can do for you do not hesitate to contact us,SincerelyJaime A. Aguilar M.General manager

6/10 Okay

Gerardo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Carpet on aisles and room with stains and dirty
Stayed 1 night in Sep 2023
Response from . on Oct 20, 2023
Dear guest,We are sorry for the bad time you experienced during your stay, we are making significant changes to the property that we will surely notice on your next visit, all focused on our brand standards and exceeding service expectations.SincerelyJaime Aguilar M.General manager

2/10 Terrible

Raul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only good thing is their location
This hotel used to be decent at a decent price. It is clearly overpriced. The rooms stink, the pillow are more like rags, everything is dirty. I asked if there was security at the parking lot, “sometimes, there are times when the guards is not there”.
Stayed 1 night in Aug 2023

6/10 Okay

Marta

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is becoming a no-choice.Bad smell in bathroom, worn towels, no change at frontdesk for vending machine, noisy as trucks are allowed to park in front of the hotel. The only good thing is the restaurant next door. Even the burger joint is bad. I'll come back in case I work north Monterrey, but I'll try to leave as quick as possible.
Stayed 3 nights in Jul 2023

2/10 Terrible

Carmen

Business traveler
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy J

Stayed 1 night in Jul 2023

8/10 Good

Ian Omar

Stayed 1 night in Jun 2023

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Reynaldo

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Sad to see this place that we usually enjoy go down like this. Extremely low water pressure from the shower head, towels stained, and they took like 25 minutes just to check us in. Water was also dripping at the front entrance smelled like sewer water.
Stayed 1 night in May 2023

2/10 Terrible

Maricruz

Stayed 2 nights in May 2023

10/10 Excellent

Gerardo

Liked: Staff & service, property conditions & facilities
I found my hand towel not so clean , I have to request an extra body towel ( we are a couple) and right outside the elevator was an man underwear on the 4th Floor
Stayed 1 night in May 2023

10/10 Excellent

ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2023

10/10 Excellent

Jesus

Stayed 1 night in Apr 2023

2/10 Terrible

robert, Clarksburg

Stayed 1 night in Mar 2023

10/10 Excellent

Zakehia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind people and quite place to stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Jose Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the hotel staff
Stayed 1 night in Jan 2023

4/10 Poor

Jose Carlos

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Gerente General on Jan 9, 2023
Lamentamos recibir esta evaluación, estamos en mejorar todas las áreas para elevar la calidad de la etancia.

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
dirty sheets and bathroom
Response from Gerente General on Jan 9, 2023
Appreciable Mark.We regret that your sheets did not meet the quality and we will improve supervision and cleaning to improve the quality of the stay.

4/10 Poor

Ralph Edward

Traveled with family
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Dec 2022
Response from Gerente General on Jan 9, 2023
Dear Ralph.We are sorry to receive your evaluation of accommodation and we regret that your rest was not the most pleasant. We inform you that we will work to improve our service, personnel and facilities to raise our quality.

6/10 Okay

Graham

Traveled with partner
Very convenient, right on the highway. Check-in was painfully slow, first room stank of cigarette smoke and only one bath towel provided.
Stayed 1 night in Dec 2022
Response from Gerente General on Dec 13, 2022
Dear Mr. Graham.It is not a pity that your visit was not one of the most pleasant and we will supervise that the rooms are with all the services and the clean aroma is paramount.Thank you,

8/10 Good

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near highway, enclosed parking for better safety, breakfast was alright, rooms are clean... recommended!
Stayed 1 night in Nov 2022

10/10 Excellent

JORGE, CYPESS

Stayed 1 night in Nov 2022

4/10 Poor

Federico

Traveled with family
Disliked: Staff & service
I reserved a room for 3 people, my son arrived a day before my husband and I. When we arrived at the hotel they did not want to give us a key because my son did not inform them of our arrival. The person in charge explained to us that it was a security issue. But I told him that he could make a call to my son and confirm what we were saying. He didn't want to, until he saw me very upset and he accepted. I understand that they want to take their precautions but they should be more flexible considering that we were offering to identify ourselves.
Stayed 2 nights in Sep 2022
Response from Gerente General on Nov 18, 2022
Appreciable Federico.We are sorry for this bad experience and we hope you understand that as a hotel we must take care of and safeguard reservations, but it is essential that you notify us before you arrive so as not to retain them and give them a bad experience.Greetings.

8/10 Good

Ignacio marin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2022
Response from Gerente General on Oct 27, 2022
Apreciable Ignacio.Agradecemos que nos tomará en cuenta para su descanso, esperamos verlo pronto.Gracias.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bonito.
Stayed 2 nights in Jun 2022
Response from Gerente General on Jul 11, 2022
Querido David. El personal del hotel agradece que hayas calificativo el servicio con la más alta calificación, su compromiso es para que disfrutes tus estancia de la mejor calidad. Esperamos volverte a ver pronto. Gracias.

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Gerente General on Jun 28, 2022
Arturo. Nos complació haberlo recibido y atendido, nuestro equipo se esmero en brindarle una buena calidad en su estancia.

2/10 Terrible

Francisco

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Hector

Liked: Staff & service
Stayed 1 night in Jun 2022
Response from Gerente General on Jun 14, 2022
Estimado Héctor. Muchas gracias por hospedarse en esta su casa.

10/10 Excellent

Joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Gerente General on Jun 8, 2022
Gracias por hospedarse con nosotros.

8/10 Good

Estela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could be better, the eggs we found the egg shell that still have the brand. They don’t look like scrambled eggs, change chef if not one, then get one
Stayed 3 nights in May 2022
Response from GG on Jun 14, 2022
We are sorry that the breakfast was not the most satisfactory, we certainly have to improve and we are working on the menu and the chef's seasoning.

8/10 Good

Leslie

Stayed 1 night in May 2022
Response from Gerente General on May 18, 2022
Apreciable Srita. Leslie. Trabajamos para Usted y estamos en la mejora continua, nos complace saber que su estancia fue grata. Esperamos verla pronto.

8/10 Good

Federico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and accessible
Stayed 3 nights in Apr 2022
Response from Gerente General on May 9, 2022
Dear Federico. We work every day to improve the lodging, service and food experience. For us you are the most important. Thank you.

8/10 Good

Estela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conviene right off the main highway
Stayed 3 nights in Apr 2022
Response from Gerente General on May 9, 2022
Dear Stella. We appreciate you considering us for your break. We hope to see you soon in this house of hers.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Gerente General on Apr 18, 2022
Nos alegró tenerlo con nosotros. Esperamos verlo pronto.