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Reviews of Hilton Garden Inn Asheville Downtown

3 out of 5
Hilton Garden Inn Asheville Downtown
309 College St, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 511 out of 739 reviews" "
Rating 8 - Good. 166 out of 739 reviews" "
Rating 6 - Okay. 39 out of 739 reviews" "
Rating 4 - Poor. 16 out of 739 reviews" "
Rating 2 - Terrible. 7 out of 739 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and the staff was so helpful! Loved being walking distance to shops and dining but enough out of the way that it was quiet at night.
Stayed 1 night in May 2024
Response from Cristina on May 12, 2024
Thank you so much for taking the time to share your thoughts regarding your stay at our property. We always appreciate getting feedback from our guests! I am so happy to hear that you enjoyed your time with us.If you have any additional thoughts or comments, please feel free to reach out. Thank you for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in Asheville!

10/10 Excellent

Beatrice, Lake Orion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at the Hilton Garden Inn Asheville. The hotel is within walking distance of the downtown Asheville area plus they provide a shuttle to and from the area. The gentleman that ran the shuttle was very helpful and personable. The hotel front desk was well managed and everyone was extremely. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Cristina on Apr 24, 2024
Beatrice, Thank you so much for taking the time to share your thoughts regarding your stay at our property. I am so happy to hear that you enjoyed your time with us.If you have any additional thoughts or comments, please feel free to reach out. Thank you for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in Asheville!All the best,

8/10 Good

Michelle

Liked: Amenities, property conditions & facilities
The hotel restaurant was not as good as last time. Eggs were watery and omelette tasteless.
Stayed 2 nights in Apr 2024
Response from Desiree' Casey on May 7, 2024
Thank you for taking the time to share your thoughts regarding your time at our hotel. We especially appreciate feedback from our guests. It is our goal that every guest experiences a level of service that is second to none. I am sorry to learn that we did not exceed your expectations.If you have any additional thoughts or comments—or if there is anything I can do, please do not hesitate to contact us directly. Thank you again for your feedback. I hope you have a great day.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to downtown.
Stayed 1 night in Mar 2024
Response from Cristina Fernandez on Apr 9, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cristina Fernandez on Apr 9, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Desiree' Casey on Apr 5, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Malgorzata, Clermont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Desiree' Casey on Mar 27, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Desiree' Casey on Apr 15, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

8/10 Good

Nagesh

Liked: Cleanliness, amenities
Good location and parking.
Stayed 2 nights in Mar 2024
Response from Desiree' Casey on Mar 18, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here
Stayed 1 night in Mar 2024
Response from Desiree' Casey on Mar 15, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

6/10 Okay

Donna

Stayed 2 nights in Mar 2024
Response from Desiree' Casey on Mar 25, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Janice, Boone

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but we felt very comfortable right away. We would certainly go and stay there again. Kind staff and spotless. Also breakfast was very good.
Stayed 1 night in Feb 2024
Response from Desiree' Casey on Feb 25, 2024
Thank you so much for taking the time to share your thoughts regarding your stay at our property. We always appreciate getting feedback from our guests! I am so happy to hear that you enjoyed your time with us.If you have any additional thoughts or comments, please feel free to reach out. Thank you for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in Asheville!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt room Service
Stayed 3 nights in Feb 2024
Response from Desiree' Casey on Feb 20, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

6/10 Okay

Dina

Stayed 2 nights in Dec 2023
Response from Micaiah Liner, General Manager on Feb 17, 2024
Hi Dina, Thank you for taking the time to share a review regarding your recent stay at our hotel. As an award-winning hotel, it is our goal to exceed the expectations of our guests. It looks like we could have provided even better service, based on your review. If you have any additional comments or thoughts, please do not hesitate to contact me. Thank you again for choosing to stay with us. All the best,

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Desiree' Casey on Jan 30, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
This hotel is fantastic! Room size was nice and large for standard king, bathroom was nice, service is great - free shuttle downtown was handy. The rooftop bar has really cool bartenders and awesome craft cocktails and local beers, live music. The location is right at the beginning of downtown. The only thing I can say I didn’t love was the light on the microwave was super bright and all Hilton hotels have the same awful pillows. But otherwise, the bed was very comfortable.
Stayed 2 nights in Jan 2024
Response from Desiree' Casey on Jan 30, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

russell

Traveled with partner
Liked: Property conditions & facilities
The parking deck attached to the hotel made parking in downtown very convenient. The hotel itself is close in proximity to a ton of restaurants and bars. All together a great place to stay. Next time I come back to Asheville I’d stay here again.
Stayed 2 nights in Jan 2024
Response from Desiree' Casey on Jan 30, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Denise, Rock Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time here. The front desk staff was welcoming and even gave us free drink passes when I mentioned we were there to celebrate my husbands birthday. It was walking distance to the restaurant and shopping. We really enjoyed the rooftop bar and line music. The room was very clean and comfortable and parking on site was included.
Stayed 1 night in Dec 2023
Response from Desiree' Casey on Jan 30, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

4/10 Poor

Koreen

Disliked: Staff & service
QR code for hotel services wouldn’t load I called restaurant, no answer, full voicemail Called front desk for room service, no room service, you have to get food yourself at restaurant. Morning breakfast had no buffet, no one else in the restaurant. I had asked front desk to provide caffeine free tea bags since my room had none. They didn’t provide them. The restaurant made me a nice tea while I waited. I had gotten up at 3 am and drove hours through NC State of Emergency rain, flooding, wind weather. I had to sit in restaurant and not rest. Online it showed name of hotel as Hilton Downtown, not a Garden Inn. Services seemed very scaled back. Hotel texted with how things were going and I asked for tea in my room. They didn't bring me any, but texted "ok". I can't use Hilton Honors with booking through Expedia.
Stayed 1 night in Jan 2024
Response from Desiree' Casey on Jan 30, 2024
Thank you for taking the time to share your thoughts regarding your time at our hotel. We especially appreciate feedback from our guests. It is our goal that every guest experiences a level of service that is second to none. I am sorry to learn that we did not exceed your expectations.If you have any additional thoughts or comments—or if there is anything I can do, please do not hesitate to contact me directly at the email or phone number below.Thank you again for your feedback. I hope you have a great day.

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Desiree' Casey on Jan 30, 2024
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Corinna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are amazing. They are so friendly and I love how they reach out to make sure everything is ok. The rooms are extremely comfortable. The bottles of water everyday are a nice touch. The property is walkable to all of downtown and if you don’t want to walk there is a free shuttle all day into late night.
Stayed 1 night in Dec 2023
Response from Desiree' Casey on Dec 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Desiree' Casey on Dec 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Desiree' Casey on Dec 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town.

10/10 Excellent

Jason

Satisfied
Hotel was clean. Front desk and other staff were friendly and helpful. Shuttle service was a nice perk. Hotel is in convenient location to downtown. Overall, satisfied with the hotel. I was here in December, so tourism was at low point.
Stayed 2 nights in Dec 2023
Response from Desiree' Casey on Dec 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town.

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Desiree' Casey on Dec 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town.

10/10 Excellent

Louis, Sinking Spring

Stayed 3 nights in Dec 2023
Response from Desiree' Casey on Dec 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town

10/10 Excellent

Janet d

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. So nice to have shuttle with parking so hard to find.Could use a light in the closet. Desk chair was hard to adjust. We enjoyed our stay.
Stayed 3 nights in Nov 2023
Response from Desiree' Casey on Dec 5, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Desiree' Casey on Nov 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Boyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very solid hotel - even with it being pet friendly it was very clean. Loved its proximity to downtown!
Stayed 3 nights in Nov 2023
Response from Desiree' Casey on Nov 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

8/10 Good

Nereyda

Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk anywhere in downtown Asheville. Close to an uptown park if you have dogs like we did.
Stayed 2 nights in Nov 2023
Response from Desiree' Casey on Nov 19, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Lori

Stayed 1 night in Nov 2023
Response from Micaiah Liner (General Manager) on Dec 11, 2023
Hi Lori! I am so glad that you had a wonderful stay at the Hilton Garden Inn Asheville Downtown--and thank you for the 5 Star review. I hope you will stay with us again the next time you are in town. Have a great day!

4/10 Poor

angela

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the TV in my room did not work. and breakfast fruit was old
Stayed 1 night in Nov 2023
Response from Micaiah Liner on Dec 28, 2023
Hi Angela, Thank you for taking the time to share your thoughts regarding your stay. As an award-winning hotel, it is our goal to exceed the expectations of every guest. So, I am very sorry to hear about the issues with your stay. Thank you for making us aware. Your feedback will help us as we strive to be better today than yesterday!If you have any additional comments, please do not hesitate to reach out.Have a great day!

8/10 Good

Linda

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Desiree' Casey on Nov 16, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was ready when we arrived. The staff were very friendly and helpful. The room was very clean and nice size. We were especially happy that there was maid service and fresh towels daily. The shuttle service was very accommodating. The hotel was very close to many breweries and local attractions.
Stayed 3 nights in Nov 2023
Response from Desiree' on Nov 11, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Lauren

Stayed 2 nights in Nov 2023
Response from Desiree' Casey on Nov 28, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

4/10 Poor

Jerome, CINCINNATI

Paid for a king, got a queen. I’m told this is Expedia’s fault. Who knows, regardless, if Hilton partners with them as far as I’m concerned, it’s a shared responsibility. I’m done with both parties.
Stayed 1 night in Oct 2023
Response from Desiree' on Nov 5, 2023
Thank you for taking the time to share your thoughts regarding your time at our hotel. We especially appreciate feedback from our guests. It is our goal that every guest experiences a level of service that is second to none. I am sorry to learn that we did not exceed your expectations.If you have any additional thoughts or comments—or if there is anything I can do, please do not hesitate to contact me directly at the email or phone number below.Thank you again for your feedback. I hope you have a great day.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything about this hotel is excellent. The staff were pleasant & professional and it was very clean. We liked the complimentary shuttle service to restaurants especially when it’s dark at night. The rooftop bar/restaurant was wonderful - great staff & our drinks were perfect. A few items that we felt would help - the trash receptacles shouldn’t be in front of the buttons to elevators. It makes it difficult for those in wheelchairs to reach & it’s not sanitary. Also, there aren’t any hooks for robes or towels in the bathroom. Lastly, the water pressure was so so - could be better.
Stayed 2 nights in Oct 2023
Response from Desiree' Casey on Oct 30, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Desiree' Casey on Oct 30, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good service and comfortable ed!
Stayed 2 nights in Oct 2023
Response from Micaiah Liner, General Manager on Oct 22, 2023
Hi Mary!Thank you so much for the 10 out of 10 review--I am so glad you enjoyed your stay at our hotel!If you have any other thoughts or comments regarding your stay, please do not hesitate to reach out. Have a great day!

8/10 Good

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff were nice.
Stayed 4 nights in Oct 2023
Response from Desiree' Casey on Oct 19, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Desiree' Casey on Oct 17, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Desiree' Casey on Oct 12, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love coming to this hotel when we visit Asheville. They are clean, can walk downtown, free coffee in the morning, and the rooftop bar is awesome.
Stayed 1 night in Oct 2023
Response from Desiree' on Oct 10, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

6/10 Okay

Fermin

Stayed 2 nights in Oct 2023
Response from Desiree' Casey on Oct 30, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

4/10 Poor

Tula and George Collias

Traveled with partner
Disliked: Staff & service
proximity to town.
Stayed 1 night in Sep 2023
Response from Micaiah Liner, General Manager on Oct 2, 2023
Hi there, Thank you so much for taking the time to leave feedback regarding your recent stay at our property. It is our goal to exceed the expectations of every guest. I am sorry to learn that we did not do that for you. From your feedback it appears that you were looking for something with a closer proximity to town. I do want to confirm that you stayed at the Hilton Garden Inn Asheville Downtown, which is our hotel--we are frequently mistaken for the Hilton Garden Inn South (which is further from town). Regardless, I am very grateful that you stayed with us. I do hope you will consider staying with us again the next time you are in Asheville!All the best,

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Desiree' on Oct 3, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Carol

Traveled with family
Liked: Amenities
The staff was very friendly and helpful! Our accommodations were very clean and comfortable! Would definitely recommend!
Stayed 1 night in Sep 2023
Response from Desiree' Casey on Sep 26, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Light,airy and quirky decor. Ultra-helpful staff. Great location.
Stayed 1 night in Sep 2023
Response from Desiree' Casey on Sep 5, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again due to location alone. It’s a .5 mile walking distance to downtown and there are so many food options available. Staff was friendly and went above with customer service when we needed assistance. Great stay!
Stayed 3 nights in Aug 2023
Response from Desiree' Casey on Aug 26, 2023
Thank you so much for taking the time to share your feedback. We always appreciate hearing from our guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!