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Reviews of Holiday Inn Express Atlanta NE I-85 Clairmont, an IHG Hotel

2.5 out of 5
Holiday Inn Express Atlanta NE I-85 Clairmont, an IHG Hotel
2920 Clairmont Rd Ne, Atlanta, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 352 out of 782 reviews" "
Rating 8 - Good. 234 out of 782 reviews" "
Rating 6 - Okay. 89 out of 782 reviews" "
Rating 4 - Poor. 59 out of 782 reviews" "
Rating 2 - Terrible. 48 out of 782 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Business traveler, Traveled with family
Great stay !
Stayed 1 night in May 2024

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows and towels could have been better
Stayed 4 nights in Apr 2024

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. Very reasonable rates and free parking. I will be back Great Wifi
Stayed 1 night in Apr 2024

10/10 Excellent

Mulu

Stayed 1 night in Apr 2024

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of cat urine.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms with helpful staff. Breakfast was pretty good as well
Stayed 2 nights in Apr 2024

10/10 Excellent

Chemika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the atmosphere around and inside the faculty
Stayed 1 night in Apr 2024

10/10 Excellent

Amber, aurora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great overnight stay here. Staff was very friendly at check-in and check-out. The room was modern and clean I loved the full sized bottles of Dove products in the bathroom. My only complaint, and it wouldn’t keep me from staying again, was breakfast was out of a lot of items. There was no milk for cereal, no bagels, and the pancake machine was out of mix. All the things my son would eat. I know it was probably just an ordering issue, and not a poor reflection on our stay. Just disappointing. I would definitely recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Anabel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

mariela

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

David

Property is aging but in a good location.
Stayed 4 nights in Feb 2024

2/10 Terrible

Chris

Traveled with family
Disliked: Amenities
The pillows were so flat, not to standard that we are use to when staying at IHG!!
Stayed 1 night in Feb 2024

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was nice and friendly and the room was clean and comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prefer setting to be cooler in the gym, or a fan over equipment. Otherwise a great stay.
Stayed 1 night in Feb 2024

4/10 Poor

Connie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
No soap provided by bathroom sink, we had to reach in the shower for the soap on the wall. The soap in shower barely squirted out. Fan didn’t work on heat/ air conditioning . There was a small bottle of lotion beside the sink that I couldn’t shake or squeeze out.
Stayed 1 night in Jan 2024

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joann on Jan 23, 2024
I wanted to say thank you and we hope to serve you again in the future!

10/10 Excellent

Terie

Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I felt welcomed and appreciated by Joanne, the GM who was working the front desk when I arrived. She remembered me the next morning at breakfast and greeted me BY NAME. WOW. That never happens!!! The hotel is so easy to find. Parking was a cinch. My room was spotless and comfortable. The window treatments allowed me to black out the light, or just filter it. Shower, shower curtain, toilet, sink and vanity all spotless. Mattress with 4 pillows (one was soft and perfect for me) was really comfortable. Sheets felt cool and crisp and I had no qualms about slipping in between them. Microwave was clean and it worked. Fridge froze my lettuce but that’s ok. Breakfast was GOOD. Hot scrambled eggs, sausage patties and links, yogurt, muffins and bagels…. All the usual fare, and it was well-tended to, clean, and always a staff person there to clean up and answer questions. ATM in lobby and bathrooms near the dining area. It was great. All in all, I received more than I expected and I would stay there again when I visit Atlanta again!
Stayed 2 nights in Jan 2024
Response from JoAnn on Jan 15, 2024
Hello, It's JoAnn thank you so much for the kind words. There would be know way for you to know how much I needed the positive feedback. I hope we have the opportunity to serve you again in the future.

10/10 Excellent

Dawit M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice jym and breakfast. location was perfect for my program.
Stayed 3 nights in Dec 2023

2/10 Terrible

jose

Traveled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

Dionatan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean place
Stayed 1 night in Dec 2023
Response from JoAnn on Dec 28, 2023
Thank you for taking notice that we take pride in service and cleanliness. We hope to serve you again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay! Always so good seeing Joanne!! And the complimentary breakfast was very good as usual, especially the biscuits and gravy!!
Stayed 1 night in Dec 2023
Response from Joann on Dec 28, 2023
Thanks Michael it is always nice to see you both! Happy New year!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JoAnn on Dec 28, 2023
Thank it's always a pleasure to serve and we hope we see you again in the near future!

10/10 Excellent

Dawayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sabrina - Front Office Manager on Dec 16, 2023
Hi Dawayne: We are so glad to know we met your expectations.Thank you so much for our 10 out of 10 rating. We look forward to serving you again in the near future.

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sabrina - Front Office Manager on Dec 16, 2023
Hi Mike:We are so glad to know we met your expectations.Thank you so much for our 10 out of 10 rating. We look forward to serving you again in the near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joann on Dec 28, 2023
Thank you we hope to serve you again soon!

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had business at Emory University Hospital and your location was convenient to the hospital.
Stayed 1 night in Nov 2023
Response from Sabrina - Front Office Manager on Dec 16, 2023
Hi James:We are so glad to know we met your expectations.Thank you so much for our 5 out of 5 rating. We look forward to serving you again in the near future.

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Sabrina - Front Office Manager on Nov 22, 2023
Hi Brenda:Thank you so much for giving us a great score. We are pleased to know we met your expectations. We look forward to serving you and your family at anytime you are in the Atlanta area.

4/10 Poor

Nathan

Stayed 2 nights in Oct 2023
Response from Sabrina - Front Office Manager on Nov 22, 2023
Hi Nathan:We appreciate your stay and we noticed we didn't get a perfect score with you. We hope that we can remedy the issue you may have had and look forward to another opportunity to get it right.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Nice clean hotel . It was close to our family. Breakfast was super with hot and cold choices.
Stayed 1 night in Nov 2023
Response from Sabrina - Front Office Manager on Nov 22, 2023
Hi Elizabeth:We are so pleased to know we met your expectations. We hope that you will give us the opportunity to serve you and your family any time you are in the Atlanta area.

2/10 Terrible

Olusegun

Stayed 1 night in Oct 2023

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and my room was very clean.
Stayed 2 nights in Oct 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Gregory: Thank you so much for your review. We are so pleased we met your expectations. We look forward to any opportunity to serve you and your family in the future.

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the fist time staying on this hotel, and to be honest, it’s a great hotel, nice and clean and staff service are great. I definitely recommend it.
Stayed 1 night in Oct 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Israel: Thank you so much for your kind review. We are so pleased to hear that we met your expectations. We look forward to any opportunity to serve you again.

10/10 Excellent

Tacoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Tacoya: Thank you so much for your posting a good rating for us. We are so pleased we met your expectations. We look forward to serving you again.

10/10 Excellent

Teame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Teame: Thank you so much for your rating. We are so pleased that we met your expectations. We look forward to serving you again.

10/10 Excellent

DeRicko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jackie Ray

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Jackie: Thank you so much for your rating. We are so pleased that we met your expectations. We look forward to serving you again.

2/10 Terrible

Ryan

Stayed 1 night in Oct 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Ryan: We are so disappointed that we did not meet your expectations based on your rating. We would appreciate the opportunity to make it right. Please allow us another stay to address whatever we need to make things right.

2/10 Terrible

Willie

Stayed 1 night in Oct 2023

10/10 Excellent

Simon, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Simon: Thank you so much for your rating. We are pleased to know we met your expectations. We hope to see you again soon in the near future.

10/10 Excellent

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone that worked there was super friendly. Very clean and close to everything
Stayed 1 night in Sep 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Bridget: We are so pleased that your stay met your expectations. We look forward to serving you again.

8/10 Good

Su, Germantown

Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff
Stayed 6 nights in Sep 2023

10/10 Excellent

Trish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, beds were comfortable, shower was amazing and body care items provided was top notch. Will definitely book again if I’m the area.
Stayed 1 night in Sep 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Trish: We just want to thank you for your review. We are so glad that we met your expectations. We look forward to serving you again.

8/10 Good

Guillermina

Traveled with family
Liked: Amenities
Everything it’s good only the parking line it’s little my car it’s big
Stayed 1 night in Sep 2023

10/10 Excellent

Meghan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was well above what I expected for the price I paid. I dont know anything about the area, but it seemed quiet the night we were there for a baseball game. Waffle House right next door for late supper and the breakfast at the hotel was great. Only issue I saw was the faucet in the tub dripped, but I just put a washcloth down to dampen the sound and couldnt hear it.
Stayed 1 night in Sep 2023
Response from Sabrina - Front Office Manager on Oct 21, 2023
Hi Meghan: Thank you so much for your review. We will attend to the issue you reported. We are so pleased that we surpassed your expectations. We look forward to serving you again.

10/10 Excellent

cyntia, Panamá

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place to stay. Would go back anytime!
Stayed 6 nights in Sep 2023

4/10 Poor

Harold

Traveled with partner
Disliked: Amenities
Need a Chanel guide in the room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rhonda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and employee was very friendly
Stayed 1 night in Sep 2023