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Reviews of Holiday Inn Express & Suites Atlanta Buckhead, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Atlanta Buckhead, an IHG Hotel
800 Sidney Marcus Blvd NE, Atlanta, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 485 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful Staff and Good Breakfast
Stayed 1 night in May 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in May 2024

6/10 Okay

Shakuria

Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Sean

Business traveler
Liked: Staff & service
Room was okay. Even though it was a non-smoking hotel, you could easily tell it was smoking at one point. Smell of smoke as I entered the room. Room amenities were fine, no issues. Breakfast was great as well. Staff at the front desk was extremely helpful and friendly. Though, having an unexpected "$100 deposit" on a $100 a night room is terrible. The money isn't the problem, its the lack of transparency. At least tell me when I reserve and book a room that there is a $100 deposit. Don't hide it under the "You'll be asked to pay the following charges at the property: • Service fee: USD 5.00 per accommodation, per night"
Stayed 1 night in Apr 2024

4/10 Poor

Laura, Carnesville

Stayed 4 nights in Mar 2024

4/10 Poor

Buki

The staff members (ladies)that did my intake on my arrival were very poor in ther communication and lack a welcoming attitude. They were not receptive at all and should not be wprking at the reception
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Colby

Traveled with family
Liked: Amenities
The staff knows us, as we stay there quite often and they do a wonderful job!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lesia, North Charleston

Stayed 2 nights in Mar 2024

10/10 Excellent

Anna

Stayed 1 night in Apr 2024

4/10 Poor

Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First hotel I have ever been too that the tv didn’t work and No one showed up to fix it. There was nothing on WEBSITE but had to let them charge 100 on my card for incidentals, what incidentals?? LaQuinta had the charge on their website so I didn’t book a room from them!! I saw nothing incidental there that I would be charged for!!!😡😡
Stayed 1 night in Mar 2024

10/10 Excellent

Saji

Traveled with family
Liked: Cleanliness, amenities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Romaine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel!
Stayed 1 night in Mar 2024

8/10 Good

Brittany

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good. The hotel just looked a little dated. The breakfast was free, but I wished they had some grits.
Stayed 2 nights in Mar 2024

10/10 Excellent

Toni

Business traveler
Liked: Cleanliness, staff & service, amenities
Ms. Jackie at the front desk was awesome. Very patient during the check in process. Big smiles and a very warm demeanor. The facility is just dated. There is nothing wrong with the property; just needs a face lift.
Stayed 1 night in Mar 2024

10/10 Excellent

Shanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff made my stay amazing. They were really friendly and always willing to help and offer assistance when asked. My room was really clean also.
Stayed 1 night in Mar 2024

2/10 Terrible

Corletta

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kayla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Staff was fabulous!
Stayed 4 nights in Feb 2024

10/10 Excellent

Alfred A

Stayed 1 night in Feb 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay just some customers were loud throughout the night
Stayed 1 night in Feb 2024

6/10 Okay

Xiaolan

Traveled with family
Disliked: Staff & service, property conditions & facilities
The front desk woman is not nice. Hotel is not clean, also the room is uncomfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in person was most helpful. The room was immaculate. And seeing security at the front door early this morning was huge points.
Stayed 1 night in Feb 2024

8/10 Good

Travis

Business traveler
Liked: Cleanliness, staff & service
Not bad stay. They were working on hotel. So not in best shape. Front desk could have been friendlier but it was late checking in.
Stayed 1 night in Feb 2024

10/10 Excellent

Tyrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Jackie in the front desk was awesome.
Stayed 1 night in Feb 2024

8/10 Good

Jeff

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Needs better water pressure.
Stayed 1 night in Feb 2024

6/10 Okay

Carl

Business traveler
Disliked: Property conditions & facilities
Tired hotel in need of remodel
Tired hotel in need of remodel. Convenient location, free parking.
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
a nice place
a nice place, good staff, the bed was fine. the only thing is that the key entry was very difficult - had to swipe many times before I could get in - and the bathroom toilet was running slightly. On leaving I told the staff who seemed very responsive.
Stayed 1 night in Jan 2024

8/10 Good

Emiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Dana

Traveled with family
Everyone was friendly. The bathroom was a little small and could’ve used an update. I did find a few hairs which totally grossed me out.
Stayed 1 night in Dec 2023

8/10 Good

Gale

Stayed 1 night in Dec 2023

10/10 Excellent

Tyrel

Liked: Amenities
Great stay
Stayed 1 night in Dec 2023

8/10 Good

Tonya

Liked: Staff & service
Disliked: Property conditions & facilities
Needs some upgrade, carpets dirty torn. Ceiling had a whole in main lobby. The staff was excellent and very kind. They went above and beyond.
Stayed 4 nights in Dec 2023

6/10 Okay

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need TLC - before staying again
Lots of updates needed - carpet on floors ripped, bathroom door wouldn’t shut (though they moved us rooms and gave us a single night credit), tv stopped working, window stuck open - maintenance guy was nice but had to call him a few times. Need TLC. Breakfast was good and people were nice but facilities need lots of help.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robin

Very comfortable, clean, and accommodating
Stayed 1 night in Dec 2023

2/10 Terrible

Nirlesh

Disliked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were amazing as was the breakfast. Yes, the carpets could use a replacement but no complaints other than that.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

6/10 Okay

Roderick

Traveled with family
Disliked: Staff & service, property conditions & facilities
None
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Great location. Carpeting a little tired staff very friendly
Stayed 3 nights in Nov 2023

10/10 Excellent

Taylor

Stayed 1 night in Nov 2023

6/10 Okay

Irma

Liked: Staff & service
Leaking toilet. Stained curtains. Breakfast was mediocre.
Stayed 1 night in Nov 2023

6/10 Okay

Jason

Disliked: Amenities, property conditions & facilities
Hotel is in need of renovation. Staff wasnt friendly and couldn’t even print me a receipt.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Save your money - choose elsewhere
Staff was very pleasant and provided true customer service. Carpet stains in hallways look like an attempt at a Guinness world record for the most stains. Hotel needs renovating. Bathroom was EXTREMELY small.
Stayed 1 night in Nov 2023

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Cleanliness of showers- there were strand of hair in the shower. Cleanliness and functionality of laundry room. One dryer was out of service and one washer was visibly damaged. Laundry area was unkept with visible lint, dust, and stains. Gym had no filtered water in water machine. Wipes/Disinfectant used to wipe down equipment needed replacement.
Stayed 3 nights in Nov 2023

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit outdated. Besides that very good and clean. Nice breakfast. Real eggs and pancakes
Stayed 1 night in Nov 2023

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for OMF and was very pleased!!! Would stay here again
Stayed 3 nights in Oct 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Tasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023