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Reviews of Parakai Geothermal Motel

2.5 out of 5
Parakai Geothermal Motel
151 Parkhurst Road, Parakai, Helensville

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant place to stay. The only slight drawback is the cramped bathroom toilet area. The shower is particularly poky. But we enjoyed the soak in the hot tub (although the water temperature did not quite get as warm as we expected, perhaps due to the amount of cold water in the bottom before the hot went in. Otherwise very nice.
Stayed 2 nights in May 2024

6/10 Okay

Gael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good communication checking in. Was suitable for our needs. Was clean. A different room set up.
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was lovely and peaceful loved the hot tub beds were comfortable staff were super helpful and lovely! Would definitely book again in future
Stayed 1 night in Mar 2024

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Will return for my next holiday 😁
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Patricia

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
No complimentary milk for making a hot drink Access to Unit 7 not convenient for my disabled brother. Unkept garden area around deck with rubbish & weeds - felt like being in a rubbish dump. Not every1 can access using digital entry into property & units. Must thank for quick attendance when our TV didn’t work though.
Stayed 1 night in Feb 2024
Response from Louise on Feb 10, 2024
Hi Patricia, Thank you for your review. Due to a shortage of mini milks, we have had to provide cremer for the guests instead of milk. The pathway to the unit is a concrete pathway, I am sorry to hear your brother struggled with this. Our remote check in and check out process works well for most and is the most viable option for the business. Staff are on site from 9-3 most days. The garden is about to be planted out, but we do keep an eye on any rubbish and do feel that your comment of being in a rubbish dump is a bit excessive.

8/10 Good

Patricia

Traveled with group, Traveled with family
Disliked: Staff & service
No milk No personal contact with Staff Dirt between cushions on couch Extremely small bathroom
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Jan 2024

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed our stay. Nice and quiet with the hot pools over the road. Thank you Geothermal Parakai
Stayed 2 nights in Jan 2024

8/10 Good

Hiria

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Windows dirty, very hard bed in the lounge
Stayed 1 night in Jan 2024

4/10 Poor

Louren

Liked: Staff & service
Disliked: Cleanliness
Not even a whole roll of toilet paper and no more in the unit. Found crackers, old jelly beans etc under beds and couches. Bathroom door locked with no one inside and we had to chuck our son in the window to unlock it. We've stayed at the hotel before in a different unit before and it was great but this unit was dirty and unsatisfactory
Stayed 2 nights in Dec 2023

4/10 Poor

Roxanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very old and smelt like dog on the couch. The shower only went from scouching hot or cold. The WIFI was absolutely terrible and with kids wifi is a must. I felt ripped off as i paid half the amount at Nother place and it was absolutely great.
Stayed 1 night in Dec 2023

2/10 Terrible

Eruera

Disliked: Cleanliness
Nice property but thats about it. Stayed 2 nights & it was the most uncomfortable sleep! My daughters & I got bitten up, all I could feel was itchy the whole time, glad we took our own blankets! But it was still a headache. The place was dusty as too, needs a massive air out man. I would not stay here again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet safe and very relaxing
Stayed 2 nights in Nov 2023
Response from Louise on Dec 8, 2023
Hi KarinaThank you for your review. Lovely to hear that you enjoyed your stay with us. Please visit us again.

8/10 Good

Steven

Liked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Samantha

Traveled with family
Disliked: Amenities
I was very disappointed with this property. Booked it for my family of 4 paid for 4 on arrival we were in a single unit with a mattress on the floor as our fourth bed. The spa in the room advertised was nothing more then a hot water trough. Cobwebs everywhere, lights didn’t work, shower was hot as all hell then freezing cold in seconds. Rubbish bin hadn’t been cleaned was covered on other peoples scange. Bed so uncomfortable. Pillows flat as anything and a mink blanket that had seen better days. Rude service when you do manage to get ahold of the person who runs it, told her our shower didn’t work she told me I could leave, when I asked for a refund as the room I booked wasn’t what I arrived too and was told that it was expedias fault for putting me in there not hers. Terrible manners. Quiet time is meant to be ten but the people next to us decided 11:30pm was the perfect time to start drinking and banging on walls, with no on site management nothing to be done about it. Wouldn’t stay here again if they paid me.
Stayed 2 nights in Aug 2023