Hi Andrew, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. The listing does state that we offer guests 3 flat-screen Smart TVs w/ Netflix, but we’re sorry if this caught you off guard. - We do not advertise offering cable TV channels, however, we’re sorry that you were disappointed and not able to watch the Jets playoff game on cable TV. Thank you for reaching out to us during your stay so we could accommodate you by setting up Apple TV and YouTube TV. We were more than happy to resolve your concerns and make your stay more comfortable.- Our listing reflects the layout of the home, though we’re sorry if you were caught off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the home before you booked. - We use local, professional photographers to make sure that the listing photos correctly reflect the property, so the features you see on the listing are accurately advertised, and guests can decide before booking if the home meets their expectations.- We have high standards of hospitality and prioritize every guest experience by doing all we can to accommodate guests. We're sorry that you felt our efforts were insufficient. - As you can see by our many great reviews, we are accustomed to providing five-star experiences, and we look forward to this property hosting many happy travelers!

Thank you so much for choosing to stay with us, Annie! We are grateful you had a lovely stay and enjoyed our space. You're welcome back anytime.