Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 317 de 714 opiniones" "
10 - Excelente
317
Puntuación de 8, es decir, Bueno. Basada en 234 de 714 opiniones" "
8 - Bueno
234
Puntuación de 6, es decir, Aceptable. Basada en 97 de 714 opiniones" "
6 - Aceptable
97
Puntuación de 4, es decir, Malo. Basada en 38 de 714 opiniones" "
4 - Malo
38
Puntuación de 2, es decir, Terrible. Basada en 28 de 714 opiniones" "
2 - Terrible
28
8.6/10
Limpieza
8.6/10
Servicio y personal
7.6/10
Servicios
8.2/10
Condiciones de la propiedad
7.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Morris
Viaje de negocios, Viaje familiar
27 nov. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
VOLVEREMOS
Morris
Se hospedó 12 noches en noviembre de 2021
10/10 Excelente
Daniel
Viaje familiar
14 sept. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Definitivamente vuelvo!!!!
Primera vez en Austin, y excelente hotel y servicio, esta ubicado en una zona excelente
Daniel
Se hospedó 2 noches en septiembre de 2020
10/10 Excelente
Anita
5 ago. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Anita
Se hospedó 1 noche en agosto de 2019
10/10 Excelente
Cliente verificado
23 oct. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo, limpio, bien ubicado
Excelente estadía, habitación limpia, cómoda
Cliente verificado
Se hospedó 2 noches en octubre de 2018
10/10 Excelente
NIDIA, Mexico
2 sept. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
It was really good. I loved the room, environment, services, etc.
I guess the only problem is that they not clean daily because many people stay there for weeks, but it is no bad if at least every two days some go to your room to clean a little bit.
NIDIA
6/10 Aceptable
EDGAR EDUARDO, Bogotá (Colombia)
18 nov. 2014
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Limitaciones del hotel
Bien ubicado, silencioso, pero durante los 4 días que estuve en el hotel no realizaron ninguna limpieza a la habitación.Tampoco tiene restaurante.
EDGAR EDUARDO
Respuesta de Rachelle, el 4 abr. 2015
Thank you for your review. Candlewood hotels are unique, geared for our long term guest experience. Although we are a limited service property, we strive to provide the best accommodations and freedom for our guests during their time with us, whether it is for one night or one year. Thank you for your stay.
10/10 Excelente
Cliente verificado
27 nov. 2012
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo y práctico
Tranquila y privada. Sólo el internet un poco lento.
Cliente verificado
4/10 Malo
Melinda
6 may. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal
Honestly, I don’t even know how to talk about it. It’s just bad.
Melinda
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service, el 9 may. 2024
Melinda, it's concerning to hear about your recent visit. Your experience is not reflective of the quality we aim to deliver. We would appreciate the opportunity to better understand the specific issues, providing a more satisfactory experience upon any return visit.
10/10 Excelente
Jeremy
26 abr. 2024
Le gustó: Limpieza
Jeremy
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 28 abr. 2024
Thank you for the wonderful rating, Jeremy!It's fantastic you enjoyed your time at Sonesta Simply Suites Austin The Domain Area so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 Excelente
Yessenia
Viaje en pareja
24 abr. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Everything was great except the tub wouldn't drain properly
Yessenia
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 24 abr. 2024
Yessenia, thank you for staying at Sonesta Simply Suites Austin The Domain Area. It's wonderful to hear that you had an overall excellent stay with us. We regret any inconveniences you experienced with the bathroom fixtures during your stay. Your feedback has been noted and will be reviewed by our maintenance team. We hope to welcome you back soon for an even better experience.
8/10 Bueno
Lyle
22 abr. 2024
Lyle
Se hospedó 4 noches en abril de 2024
10/10 Excelente
James
Viaje en pareja
18 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
Good value for the price.
James
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service, el 19 abr. 2024
James, it's wonderful to hear that you perceived Sonesta Simply Suites Austin The Domain Area as a great value for your stay. Our mission is to offer superior service and comfort at an affordable rate. We hope to host you again for another pleasant stay.
10/10 Excelente
Margaret
Viaje en pareja
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay and will come again
Margaret
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 16 abr. 2024
Margaret, we couldn't be happier to hear that you enjoyed your experience at Sonesta Simply Suites Austin The Domain Area. We're thrilled that you plan to visit us again and can't wait to provide another comfortable and pleasing stay. Thank you for your wonderful review and see you next time!
10/10 Excelente
HERBERT, Lakeside
Viaje de negocios
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is very well operated.
HERBERT
Se hospedó 21 noches en marzo de 2024
Respuesta de Customer Service, el 15 abr. 2024
Herbert, we're thrilled to know you found Sonesta Simply Suites Austin The Domain Area to be excellently managed. We're grateful for your feedback. We hope to serve you again soon.
6/10 Aceptable
Lonnie
Viaje en pareja
14 abr. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Staff was nice and the property seemed to be in a quiet area. Felt like the photos misrepresented the place a bit, overall the hotel is old. Lots of small details that were in need. I would not stay here again at the price point that it is set at.
Lonnie
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Lonnie, it's great to hear that you appreciated the calm surroundings and found our team members to be amicable. We understand, however, that your stay did not fully meet your expectations. While our establishment holds a charm that some guests enjoy, we recognize that others may not share this sentiment. Similarly, the attention to details you mentioned is something we take seriously and we continuously strive to improve upon it. As for the pricing, we believe it's a reflection of the value and amenities we offer. We'd certainly appreciate another chance to impress you should you reconsider staying with us in the future.
8/10 Bueno
Diana
Viaje en pareja
10 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Older hotel. Very clean. Quiet. Everything you need to cook is there.
Diana
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 11 abr. 2024
Diana, it's lovely to hear that you found the Sonesta Simply Suites Austin The Domain Area well-equipped and tranquil. We take pride in maintaining the cleanliness of our hotel and we're thrilled to know you appreciated that. Your enjoyment is our priority and we're delighted to have met your expectations. We look forward to your next visit!
8/10 Bueno
Lorraine
Viaje en pareja
21 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios
Room was great, but needs some "TLC" i.e. paint, shower faucet spews more water than shower head. Recliner did not function properly and one main outlet did not work.
Lorraine
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 21 mar. 2024
Lorraine, thank you for your feedback. We appreciate your remarks concerning areas that could use some additional attention. It's valuable insights like yours that ensure we are continually refining our offerings. We're delighted to hear you enjoyed your overall stay at the Sonesta Simply Suites Austin The Domain Area and we hope to have the opportunity to welcome you back in the future.
10/10 Excelente
Sandy
Viaje con mascota, Viaje familiar
20 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We brought our dog and they were very accommodating. Love the idea of having a full sized refrigerator with an ice maker. Loved it!
Sandy
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 21 mar. 2024
Sandy, it's uplifting to hear that Sonesta Simply Suites Austin The Domain Area met your needs so well, especially when it came to traveling with your furry friend. It pleases us that the full-sized refrigerator with an ice maker enhanced your stay. Thank you for your kind words! We can't wait to host you again.
4/10 Malo
Gustavo
Viaje en pareja
12 mar. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
For this to be a Sonesta brand i expected a lot more. It was outdated and dirty and moldy. The restroom had black mold in the restroom and water marks on the ceiling and also holes in the walls. The hallways smelled like dirty dog. And I asked for room service and the housekeeper said they only do it once a week . I then just asked her for towels bc she obviously didn’t wanna clean my room . I wouldn’t book here .
Gustavo
Respuesta de Customer Service, el 13 mar. 2024
Gustavo, we deeply regret hearing about your less-than-satisfactory experience. It's dismaying to know our cleanliness standards were not up to par. Additionally, we acknowledge your concerns about room service frequency and apologize if this didn't meet your expectations. Your feedback is valuable to us and will be used to enhance our guest experience moving forward. We sincerely regret that we weren't able to attain your satisfaction during your stay.
4/10 Malo
Macey
Viaje de negocios
6 mar. 2024
I didn’t like the smell from the garbage disposal, the top of the fridge look like it had not been cleaned in awhile, and the toilet overflowed the morning after I stayed. I booked for two nights but only stayed one night. I did not even bother returning because I didn’t sleep well. The furniture is outdated and needs replacement. Other than the issues above it was okay, but I just couldn’t stay another night. I read reviews before booking this place is 2-3 stars or 5/10
Macey
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 7 mar. 2024
Macey, thank you for sharing your feedback. We're sincerely sorry to hear about the discomfort you encountered due to issues related to cleanliness and maintenance. It's unfortunate that our accommodations didn't meet your expectations and interrupted your sleep. While we believe we offer charming and practical furnishings, we understand that everyone's preferences are unique and we take feedback like yours seriously as we continually strive to improve our services. We hope you consider giving us another chance to demonstrate our dedication to guest satisfaction.
10/10 Excelente
Lorena
Viaje de negocios
4 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was nice and I felt safe there during my stay
Lorena
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 4 mar. 2024
Lorena, thank you for selecting Sonesta Simply Suites Austin The Domain Area as your place of stay. We're elated to know our friendly team members contributed to your secure-feeling experience during your visit. We hope to have the pleasure of welcoming you back again.
10/10 Excelente
Ana
3 mar. 2024
Ana
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
Thanks for the outstanding rating, Ana!We're delighted your time at Sonesta Simply Suites Austin The Domain Area was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Excelente
Ronald
Viaje en pareja
27 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Suite room was well equiped, bed and pillows were very comfortable. Room was clean and updated. Very quiet.
Ronald
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Ronald, it's delightful to learn that you enjoyed your stay at the Sonesta Simply Suites Austin The Domain Area. The comfort of our well-equipped suite rooms, alongside their updated and clean condition, is what we strive to present to our guests. Your comment about the quietness of the surroundings is appreciated too. We look forward to hosting you again in the future.
10/10 Excelente
Benjamin
7 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Business trip success
The property is well-maintained, and the room was spacious and clean. The area is very nice and walkable.
Benjamin
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 7 feb. 2024
Benjamin, it's delightful to know that you appreciated the well-kept nature of Sonesta Simply Suites Austin The Domain Area, and the cleanliness and size of your room. We're also glad that you enjoyed our walkable area. Thank you for your review, and we hope to see you again soon.
8/10 Bueno
Lindsey
Viaje en pareja
22 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet, simple stay. Suite was a little tight, but perfect for one person or a short stay with two. The kitchen was well stocked with any dish you may need with the exception of a mixing bowl. Plenty of towels. Nice room.
Elevators were a little sketchy sometimes and had a bad smell sometimes. Coffee area was a just ok: not always stocked well and sometimes messy. Other than that, great stay. Very cozy.
Lindsey
Se hospedó 7 noches en enero de 2024
Respuesta de Customer Service, el 23 ene. 2024
Lindsey, we appreciate you sharing your thoughts about your stay at Sonesta Simply Suites Austin The Domain Area. We're pleased that you found our accommodations to be cozy and well-equipped, especially the kitchen. On the other hand, we're sorry to hear about the elevator and coffee area concerns you've mentioned. We assure you our team is dedicated to maintaining all facilities efficiently for everyone's comfort. We'd be delighted to have you back and improve your impression of our amenities.
10/10 Excelente
Sean
6 ene. 2024
Sean
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 8 ene. 2024
Sean, it's wonderful to know you appreciated your stay at Sonesta Simply Suites Austin The Domain Area. Your rating speaks volumes and we couldn't be more pleased. We hope to welcome you back again soon for another fantastic experience.
4/10 Malo
Sukaina
25 dic. 2023
Sukaina
Se hospedó 5 noches en diciembre de 2023
Respuesta de Customer Service, el 27 dic. 2023
We appreciate the feedback, Sukaina.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
10/10 Excelente
Hans J
20 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel for short and long-term
Very nice hotel for short-term and long-term stay. Great location surrounded by freeways but quiet in the center. Shopping and dining options nearby as well as easy access this private or public transport.
Very friendly and helpful staff. Nicely appointed rooms that are kept up quite well.
Hans J
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service, el 20 dic. 2023
Hans, we're truly delighted to know that your stay at Sonesta Simply Suites Austin The Domain Area was comfortable for both short and long terms. It's also fantastic that our unrivalled location, with its tranquility and proximity to various amenities, added convenience to your visit. We're also thrilled you appreciated our well-maintained rooms and the warm hospitality offered by our team members. We sincerely look forward to welcoming you back for another excellent experience.
4/10 Malo
Agnieszka
Viaje familiar
10 dic. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
very outdated hotel
Agnieszka
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 11 dic. 2023
Agnieszka, it's disappointing to learn that you found our property not up to par with your expectations. Rest assured, we take such concerns seriously and continuously aim to improve our guests' experiences. Your feedback provides valuable insight. We hope to have an opportunity to serve you again and provide a enhanced experience.
4/10 Malo
Valeria
19 nov. 2023
Valeria
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 10 dic. 2023
We appreciate your feedback, Valeria.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
8/10 Bueno
Cliente verificado
15 nov. 2023
Cliente verificado
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 16 nov. 2023
Thank you for choosing Sonesta Simply Suites Austin The Domain Area and leaving us a rating. We're eager to welcome you again in the future for an even more rewarding stay.
8/10 Bueno
Gary
Viaje en grupo, Viaje de negocios, Viaje familiar
15 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for the money
It was raining when I arrived and I got wet lugging all my stuff inside. There were no luggage carts. My room was fine. The bottle of conditioner was not working. The bed was very comfortable. Ice was convenient. A guide for the TV would be nice. Price was excellent.
Gary
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 16 nov. 2023
Gary, it's great to hear that you found your stay at Sonesta Simply Suites Austin The Domain Area to be good value and comfortable. Apologies about the inconveniences you encountered upon arrival and with the bathroom amenities. Our team members are here to make your stay enjoyable and we will always use guest feedback for improvements. We appreciate you highlighting the good aspects, such as our convenient ice machine and comfy bed. We're looking forward to welcoming you back.
4/10 Malo
choung
14 nov. 2023
No le gustó: Servicio y personal
Last minute room change
It was an ok stay, Nobody in front when we check in, they wait til last minute and called me and said my room was not available, do i wanna cancel, they gave me a smaller room.
choung
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 16 nov. 2023
Choung, we appreciate your feedback. It's unfortunate to hear there was a mix-up with your room allocation. Normally, our team members are prompt and efficient, and we regret if you didn't receive this level of service. Rest assured, we aim to improve these aspects for more streamlined guest experience. Thank you for bringing this to our attention.
4/10 Malo
Rohit, Milpitas
Viaje de negocios, Viaje en pareja
12 nov. 2023
No le gustó: Servicio y personal
Good place to stay if you're looking for a 2-star decorum.
It's what you get for the price you pay. Somewhat smelly and damp rooms. The kitchen was well furnished. The studio room has limited light.
False advertising:
There is no business center or lobby as shown in the pictures. It's converted into a storage or vending machine.
It has laundry and a small gymnasium.
Rohit
Respuesta de Customer Service, el 13 nov. 2023
Rohit, we appreciate you taking the time to review your recent stay with us. It's unfortunate that some aspects of your visit were less than ideal, particularly an issue concerning the room's atmosphere and perceived discrepancies related to property amenities. Our team has taken note of your comments and we're constantly working on improving our guest experience. We're glad you found value in the well-equipped kitchen and other available facilities. We do hope you'll consider giving us another chance to better serve you in the future.
10/10 Excelente
Chad
Viaje de negocios
11 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Chad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service, el 12 nov. 2023
Chad, it's fantastic to know that your stay at Sonesta Simply Suites Austin The Domain Area was a success. The team here truly appreciates your high rating. We look forward to welcoming you back on your next trip to Austin.
6/10 Aceptable
Myles
10 nov. 2023
Myles
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 10 nov. 2023
Myles, we are always seeking to improve our guest's experiences and thank you for taking the time to rate us. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.
8/10 Bueno
STEPHEN
Viaje de negocios
9 nov. 2023
Le gustó: Servicio y personal y comodidad de las habitaciones
UPON ARRIVAL TO THE ROOM WE FOUND A LARGE LIQUID SPILL ON THE RIGHT SIDE OF THE TOILET.
STEPHEN
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 10 nov. 2023
Stephen, thank you for taking the time to share your feedback. We apologize that you encountered cleanliness issues upon arrival. We strive to maintain the highest standards, and your concerns will be addressed with our housekeeping team members. We appreciate your understanding and hope your overall stay at Sonesta Simply Suites Austin The Domain Area was enjoyable.
8/10 Bueno
Mike
Viaje de negocios
9 nov. 2023
Le gustó: Servicio y personal
Mike
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jamie Flores, el 10 nov. 2023
Thank you so much for taking the time to rate our property Mike! It is greatly appreciated by our team and we would like to welcome you back when you make your way back to Austin. If there was anything we could have done better please do reach to me!
8/10 Bueno
Thomas
Viaje en grupo
6 nov. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Thomas
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 7 nov. 2023
Thomas, your rating of Sonesta Simply Suites Austin The Domain Area is most appreciated. Your opinion is valuable to us. If there's anything that we could do to enhance your guest experience in the future, feel free to share. We look forward to your next visit.
10/10 Excelente
Roxanna, Denver
31 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice extended stay property. Staff was wonderful. Parking felt safe and secure. Repairs were performed promptly as needed. Comfortable. Would stay again.
Roxanna
Se hospedó 21 noches en octubre de 2023
Respuesta de Customer Service, el 31 oct. 2023
Roxanna, it's fantastic to know that you enjoyed your stay at Sonesta Simply Suites Austin The Domain Area. We're delighted that our team members met your expectations and that you appreciated the safe and secure parking. It is also wonderful to hear that any necessary repairs were completed quickly to your satisfaction. We're particularly pleased that you found your stay to be comfortable. Thank you for choosing us, and we eagerly await your return in the future.
10/10 Excelente
Yung
Viaje en pareja
30 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was spacious and quiet. It was a relaxing vacation staying at this property.
Yung
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 31 oct. 2023
Yung, thank you for your wonderful comments about your stay at Sonesta Simply Suites Austin The Domain Area. We're thrilled to hear that you found our accommodations roomy and peaceful, contributing to a relaxing vacation. It's always our goal to provide an enjoyable experience for our guests. We hope to welcome you back in the future for another memorable stay.
4/10 Malo
Temesha
Viaje en pareja
29 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was AMAZING when we checked in.. Priscilla was the best. When checking out the person was ok at best. But.. lets get to the elephant in the room.. how on earth does this property have such great reviews. It is no better then a Motel 6. I was shocked from the moment I pulled up to the property till the moment we opened the room door. I can't believe this places is owned by Sonesta?? It was not worth around $150 a night. Not. At. All. Smelly. Old. Ugh. Just not some place I'd ever want to stay again.
Temesha
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Temesha, it's disappointing to hear your stay didn't meet your expectations despite the positive interaction with Priscilla upon your arrival. While we're pleased by the favorable experiences many of our guests have reported, we understand that impressions can be subjective. We apologize if you found the atmosphere of the property and rooms not as fresh and inviting as we strive for them to be. Rest assured, we will take your feedback seriously as we continuously work towards offering our guests a comfortable and pleasant stay. We hope to have the opportunity to improve your perspective in the future.
6/10 Aceptable
Tye
Viaje en pareja
29 oct. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
Our room had visible mold on the ceiling in the living area. May be the first hotel I’ve stayed in with no coffee maker and it didn’t have any cutlery or cups in the room. Other than that, the room was fine for a 1 night stay. Thank you to front desk staff for getting us checked in earlier and the complimentary bag of ice.
Tye
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Tye, it's regrettable to hear about your recent experience. We understand that expectations weren't fully met regarding room amenities. However, we're happy that our team members were able to provide help when needed. Rest assured, we take your concerns about room conditions very seriously and will reflect on this feedback to improve future guest stays. We appreciate your understanding and hope for an opportunity to serve you better on your next visit.
4/10 Malo
Lynn
Viaje en pareja
23 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I took photos of my issues. The room Thurs-Sunday was very expensive and I really expected a well maintained room for the money. Sadly this was not the case. I did take photos but I cannot figure out how to upload them into this survey. Would not stay here again
Lynn
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 24 oct. 2023
Lynn, we're genuinely sorry to hear about your experience. Our aim is to provide comfortable accommodations that meet your expectations and it seems we may have fallen short during your stay. For any inconvenience experienced, we deeply apologize. We take guest feedback seriously and will utilize yours as an opportunity to promptly address and remedy these concerns. We would appreciate another chance to improve your experience with us.
10/10 Excelente
Cliente verificado
23 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 23 oct. 2023
Thank you for choosing Sonesta Simply Suites Austin The Domain Area, and for leaving a rating. We're pleased that your stay was a positive one. It would be our pleasure to welcome you back on your next visit to Austin.
10/10 Excelente
Anthony
22 oct. 2023
Le gustó: Servicio y personal
Anthony
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 24 oct. 2023
Thank you for the wonderful rating, Anthony!It's excellent you enjoyed your time at Sonesta Simply Suites Austin The Domain Area so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excelente
Glenn, Flower Mound
22 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect location for the 3M half marathon...walk out lobby and boom, right at the start line. Would stay there again for the convenience.
Glenn
Se hospedó 1 noche en enero de 2023
Respuesta de Customer Service, el 22 oct. 2023
Glenn, it's fantastic to hear you appreciated the strategic location of Sonesta Simply Suites Austin The Domain Area, particularly for the 3M half marathon. We're delighted knowing our prime location added to the convenience of your stay. Looking forward to welcoming you back for future events!
2/10 Terrible
Cindy
Viaje de negocios
17 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Cindy
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 18 oct. 2023
Cindy, it appears you didn't have the most favorable experience. We deeply regret that we did not meet your expectations and would appreciate the chance to understand more about your stay. We appreciate all feedback, as it is invaluable in our continuous drive to provide exceptional guest experiences. If you're open to discussing this further, we welcome you to connect directly with our hotel's management.
6/10 Aceptable
Jacob
Viaje en pareja
9 oct. 2023
Le gustó: Limpieza
Using key for door was a little strange. And the elevator was sketchy.
Jacob
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 9 oct. 2023
Jacob, it's apparent that certain aspects of your stay didn't meet your expectations, and for that, we truly apologize.While we strive to maintain the highest quality of facilities for our guests, it seems you had trouble using the key for your room door. We understand how an experience like this can be a bit unfamiliar and potentially frustrating. For future stays, please feel free to contact our front desk for assistance, and our team members will be more than happy to help you with it.Additionally, we take your observation about the elevator seriously. We ensure continuous maintenance and checks, but we'll take an additional look at this to improve your and other guests' convenience.Thank you for bringing these matters to our attention. Your honest feedback allows us to monitor and improve our guest experience continually. We aim to provide a far better experience on any future visits you might make.
8/10 Bueno
Carl
30 sept. 2023
Carl
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 1 oct. 2023
Carl, thank you for taking the time to leave a rating for Sonesta Simply Suites Austin The Domain Area. It's great to hear that you had a generally positive experience with us. Our team is committed to providing a comfortable and enjoyable stay for every guest. We value your feedback, and we're looking forward to the pleasure of welcoming you back on your next visit.