Refrigerador, microondas, parrilla de estufa y lavavajillas

Opiniones de Sonesta Simply Suites Austin The Domain Area

2 out of 5
Sonesta Simply Suites Austin The Domain Area
9701 Stonelake Blvd, Austin, TX

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 317 de 714 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 234 de 714 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 714 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 714 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 714 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Morris

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
VOLVEREMOS
Se hospedó 12 noches en noviembre de 2021

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Definitivamente vuelvo!!!!
Primera vez en Austin, y excelente hotel y servicio, esta ubicado en una zona excelente
Se hospedó 2 noches en septiembre de 2020

10/10 Excelente

Anita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo, limpio, bien ubicado
Excelente estadía, habitación limpia, cómoda
Se hospedó 2 noches en octubre de 2018

10/10 Excelente

NIDIA, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
It was really good. I loved the room, environment, services, etc. I guess the only problem is that they not clean daily because many people stay there for weeks, but it is no bad if at least every two days some go to your room to clean a little bit.

6/10 Aceptable

EDGAR EDUARDO, Bogotá (Colombia)

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Limitaciones del hotel
Bien ubicado, silencioso, pero durante los 4 días que estuve en el hotel no realizaron ninguna limpieza a la habitación.Tampoco tiene restaurante.
Respuesta de Rachelle, el 4 abr. 2015
Thank you for your review. Candlewood hotels are unique, geared for our long term guest experience. Although we are a limited service property, we strive to provide the best accommodations and freedom for our guests during their time with us, whether it is for one night or one year. Thank you for your stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo y práctico
Tranquila y privada. Sólo el internet un poco lento.

4/10 Malo

Melinda

Le gustó: Limpieza
No le gustó: Servicio y personal
Honestly, I don’t even know how to talk about it. It’s just bad.
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service, el 9 may. 2024
Melinda, it's concerning to hear about your recent visit. Your experience is not reflective of the quality we aim to deliver. We would appreciate the opportunity to better understand the specific issues, providing a more satisfactory experience upon any return visit.

10/10 Excelente

Jeremy

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 28 abr. 2024
Thank you for the wonderful rating, Jeremy!It's fantastic you enjoyed your time at Sonesta Simply Suites Austin The Domain Area so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excelente

Yessenia

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Everything was great except the tub wouldn't drain properly
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 24 abr. 2024
Yessenia, thank you for staying at Sonesta Simply Suites Austin The Domain Area. It's wonderful to hear that you had an overall excellent stay with us. We regret any inconveniences you experienced with the bathroom fixtures during your stay. Your feedback has been noted and will be reviewed by our maintenance team. We hope to welcome you back soon for an even better experience.

8/10 Bueno

Lyle

Se hospedó 4 noches en abril de 2024

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Good value for the price.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service, el 19 abr. 2024
James, it's wonderful to hear that you perceived Sonesta Simply Suites Austin The Domain Area as a great value for your stay. Our mission is to offer superior service and comfort at an affordable rate. We hope to host you again for another pleasant stay.

10/10 Excelente

Margaret

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay and will come again
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 16 abr. 2024
Margaret, we couldn't be happier to hear that you enjoyed your experience at Sonesta Simply Suites Austin The Domain Area. We're thrilled that you plan to visit us again and can't wait to provide another comfortable and pleasing stay. Thank you for your wonderful review and see you next time!

10/10 Excelente

HERBERT, Lakeside

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is very well operated.
Se hospedó 21 noches en marzo de 2024
Respuesta de Customer Service, el 15 abr. 2024
Herbert, we're thrilled to know you found Sonesta Simply Suites Austin The Domain Area to be excellently managed. We're grateful for your feedback. We hope to serve you again soon.

6/10 Aceptable

Lonnie

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Staff was nice and the property seemed to be in a quiet area. Felt like the photos misrepresented the place a bit, overall the hotel is old. Lots of small details that were in need. I would not stay here again at the price point that it is set at.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Lonnie, it's great to hear that you appreciated the calm surroundings and found our team members to be amicable. We understand, however, that your stay did not fully meet your expectations. While our establishment holds a charm that some guests enjoy, we recognize that others may not share this sentiment. Similarly, the attention to details you mentioned is something we take seriously and we continuously strive to improve upon it. As for the pricing, we believe it's a reflection of the value and amenities we offer. We'd certainly appreciate another chance to impress you should you reconsider staying with us in the future.

8/10 Bueno

Diana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Older hotel. Very clean. Quiet. Everything you need to cook is there.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 11 abr. 2024
Diana, it's lovely to hear that you found the Sonesta Simply Suites Austin The Domain Area well-equipped and tranquil. We take pride in maintaining the cleanliness of our hotel and we're thrilled to know you appreciated that. Your enjoyment is our priority and we're delighted to have met your expectations. We look forward to your next visit!

8/10 Bueno

Lorraine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Room was great, but needs some "TLC" i.e. paint, shower faucet spews more water than shower head. Recliner did not function properly and one main outlet did not work.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 21 mar. 2024
Lorraine, thank you for your feedback. We appreciate your remarks concerning areas that could use some additional attention. It's valuable insights like yours that ensure we are continually refining our offerings. We're delighted to hear you enjoyed your overall stay at the Sonesta Simply Suites Austin The Domain Area and we hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Sandy

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We brought our dog and they were very accommodating. Love the idea of having a full sized refrigerator with an ice maker. Loved it!
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 21 mar. 2024
Sandy, it's uplifting to hear that Sonesta Simply Suites Austin The Domain Area met your needs so well, especially when it came to traveling with your furry friend. It pleases us that the full-sized refrigerator with an ice maker enhanced your stay. Thank you for your kind words! We can't wait to host you again.

4/10 Malo

Gustavo

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
For this to be a Sonesta brand i expected a lot more. It was outdated and dirty and moldy. The restroom had black mold in the restroom and water marks on the ceiling and also holes in the walls. The hallways smelled like dirty dog. And I asked for room service and the housekeeper said they only do it once a week . I then just asked her for towels bc she obviously didn’t wanna clean my room . I wouldn’t book here .
Respuesta de Customer Service, el 13 mar. 2024
Gustavo, we deeply regret hearing about your less-than-satisfactory experience. It's dismaying to know our cleanliness standards were not up to par. Additionally, we acknowledge your concerns about room service frequency and apologize if this didn't meet your expectations. Your feedback is valuable to us and will be used to enhance our guest experience moving forward. We sincerely regret that we weren't able to attain your satisfaction during your stay.

4/10 Malo

Macey

Viaje de negocios
I didn’t like the smell from the garbage disposal, the top of the fridge look like it had not been cleaned in awhile, and the toilet overflowed the morning after I stayed. I booked for two nights but only stayed one night. I did not even bother returning because I didn’t sleep well. The furniture is outdated and needs replacement. Other than the issues above it was okay, but I just couldn’t stay another night. I read reviews before booking this place is 2-3 stars or 5/10
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 7 mar. 2024
Macey, thank you for sharing your feedback. We're sincerely sorry to hear about the discomfort you encountered due to issues related to cleanliness and maintenance. It's unfortunate that our accommodations didn't meet your expectations and interrupted your sleep. While we believe we offer charming and practical furnishings, we understand that everyone's preferences are unique and we take feedback like yours seriously as we continually strive to improve our services. We hope you consider giving us another chance to demonstrate our dedication to guest satisfaction.

10/10 Excelente

Lorena

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was nice and I felt safe there during my stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 4 mar. 2024
Lorena, thank you for selecting Sonesta Simply Suites Austin The Domain Area as your place of stay. We're elated to know our friendly team members contributed to your secure-feeling experience during your visit. We hope to have the pleasure of welcoming you back again.

10/10 Excelente

Ana

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
Thanks for the outstanding rating, Ana!We're delighted your time at Sonesta Simply Suites Austin The Domain Area was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excelente

Ronald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Suite room was well equiped, bed and pillows were very comfortable. Room was clean and updated. Very quiet.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Ronald, it's delightful to learn that you enjoyed your stay at the Sonesta Simply Suites Austin The Domain Area. The comfort of our well-equipped suite rooms, alongside their updated and clean condition, is what we strive to present to our guests. Your comment about the quietness of the surroundings is appreciated too. We look forward to hosting you again in the future.

10/10 Excelente

Benjamin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Business trip success
The property is well-maintained, and the room was spacious and clean. The area is very nice and walkable.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 7 feb. 2024
Benjamin, it's delightful to know that you appreciated the well-kept nature of Sonesta Simply Suites Austin The Domain Area, and the cleanliness and size of your room. We're also glad that you enjoyed our walkable area. Thank you for your review, and we hope to see you again soon.

8/10 Bueno

Lindsey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet, simple stay. Suite was a little tight, but perfect for one person or a short stay with two. The kitchen was well stocked with any dish you may need with the exception of a mixing bowl. Plenty of towels. Nice room. Elevators were a little sketchy sometimes and had a bad smell sometimes. Coffee area was a just ok: not always stocked well and sometimes messy. Other than that, great stay. Very cozy.
Se hospedó 7 noches en enero de 2024
Respuesta de Customer Service, el 23 ene. 2024
Lindsey, we appreciate you sharing your thoughts about your stay at Sonesta Simply Suites Austin The Domain Area. We're pleased that you found our accommodations to be cozy and well-equipped, especially the kitchen. On the other hand, we're sorry to hear about the elevator and coffee area concerns you've mentioned. We assure you our team is dedicated to maintaining all facilities efficiently for everyone's comfort. We'd be delighted to have you back and improve your impression of our amenities.

10/10 Excelente

Sean

Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 8 ene. 2024
Sean, it's wonderful to know you appreciated your stay at Sonesta Simply Suites Austin The Domain Area. Your rating speaks volumes and we couldn't be more pleased. We hope to welcome you back again soon for another fantastic experience.

4/10 Malo

Sukaina

Se hospedó 5 noches en diciembre de 2023
Respuesta de Customer Service, el 27 dic. 2023
We appreciate the feedback, Sukaina.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excelente

Hans J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel for short and long-term
Very nice hotel for short-term and long-term stay. Great location surrounded by freeways but quiet in the center. Shopping and dining options nearby as well as easy access this private or public transport. Very friendly and helpful staff. Nicely appointed rooms that are kept up quite well.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service, el 20 dic. 2023
Hans, we're truly delighted to know that your stay at Sonesta Simply Suites Austin The Domain Area was comfortable for both short and long terms. It's also fantastic that our unrivalled location, with its tranquility and proximity to various amenities, added convenience to your visit. We're also thrilled you appreciated our well-maintained rooms and the warm hospitality offered by our team members. We sincerely look forward to welcoming you back for another excellent experience.

4/10 Malo

Agnieszka

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
very outdated hotel
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 11 dic. 2023
Agnieszka, it's disappointing to learn that you found our property not up to par with your expectations. Rest assured, we take such concerns seriously and continuously aim to improve our guests' experiences. Your feedback provides valuable insight. We hope to have an opportunity to serve you again and provide a enhanced experience.

4/10 Malo

Valeria

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 10 dic. 2023
We appreciate your feedback, Valeria.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 16 nov. 2023
Thank you for choosing Sonesta Simply Suites Austin The Domain Area and leaving us a rating. We're eager to welcome you again in the future for an even more rewarding stay.

8/10 Bueno

Gary

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for the money
It was raining when I arrived and I got wet lugging all my stuff inside. There were no luggage carts. My room was fine. The bottle of conditioner was not working. The bed was very comfortable. Ice was convenient. A guide for the TV would be nice. Price was excellent.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 16 nov. 2023
Gary, it's great to hear that you found your stay at Sonesta Simply Suites Austin The Domain Area to be good value and comfortable. Apologies about the inconveniences you encountered upon arrival and with the bathroom amenities. Our team members are here to make your stay enjoyable and we will always use guest feedback for improvements. We appreciate you highlighting the good aspects, such as our convenient ice machine and comfy bed. We're looking forward to welcoming you back.

4/10 Malo

choung

No le gustó: Servicio y personal
Last minute room change
It was an ok stay, Nobody in front when we check in, they wait til last minute and called me and said my room was not available, do i wanna cancel, they gave me a smaller room.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 16 nov. 2023
Choung, we appreciate your feedback. It's unfortunate to hear there was a mix-up with your room allocation. Normally, our team members are prompt and efficient, and we regret if you didn't receive this level of service. Rest assured, we aim to improve these aspects for more streamlined guest experience. Thank you for bringing this to our attention.

4/10 Malo

Rohit, Milpitas

Viaje de negocios, Viaje en pareja
No le gustó: Servicio y personal
Good place to stay if you're looking for a 2-star decorum. It's what you get for the price you pay. Somewhat smelly and damp rooms. The kitchen was well furnished. The studio room has limited light. False advertising: There is no business center or lobby as shown in the pictures. It's converted into a storage or vending machine. It has laundry and a small gymnasium.
Respuesta de Customer Service, el 13 nov. 2023
Rohit, we appreciate you taking the time to review your recent stay with us. It's unfortunate that some aspects of your visit were less than ideal, particularly an issue concerning the room's atmosphere and perceived discrepancies related to property amenities. Our team has taken note of your comments and we're constantly working on improving our guest experience. We're glad you found value in the well-equipped kitchen and other available facilities. We do hope you'll consider giving us another chance to better serve you in the future.

10/10 Excelente

Chad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service, el 12 nov. 2023
Chad, it's fantastic to know that your stay at Sonesta Simply Suites Austin The Domain Area was a success. The team here truly appreciates your high rating. We look forward to welcoming you back on your next trip to Austin.

6/10 Aceptable

Myles

Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 10 nov. 2023
Myles, we are always seeking to improve our guest's experiences and thank you for taking the time to rate us. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

8/10 Bueno

STEPHEN

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
UPON ARRIVAL TO THE ROOM WE FOUND A LARGE LIQUID SPILL ON THE RIGHT SIDE OF THE TOILET.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 10 nov. 2023
Stephen, thank you for taking the time to share your feedback. We apologize that you encountered cleanliness issues upon arrival. We strive to maintain the highest standards, and your concerns will be addressed with our housekeeping team members. We appreciate your understanding and hope your overall stay at Sonesta Simply Suites Austin The Domain Area was enjoyable.

8/10 Bueno

Mike

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jamie Flores, el 10 nov. 2023
Thank you so much for taking the time to rate our property Mike! It is greatly appreciated by our team and we would like to welcome you back when you make your way back to Austin. If there was anything we could have done better please do reach to me!

8/10 Bueno

Thomas

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 7 nov. 2023
Thomas, your rating of Sonesta Simply Suites Austin The Domain Area is most appreciated. Your opinion is valuable to us. If there's anything that we could do to enhance your guest experience in the future, feel free to share. We look forward to your next visit.

10/10 Excelente

Roxanna, Denver

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice extended stay property. Staff was wonderful. Parking felt safe and secure. Repairs were performed promptly as needed. Comfortable. Would stay again.
Se hospedó 21 noches en octubre de 2023
Respuesta de Customer Service, el 31 oct. 2023
Roxanna, it's fantastic to know that you enjoyed your stay at Sonesta Simply Suites Austin The Domain Area. We're delighted that our team members met your expectations and that you appreciated the safe and secure parking. It is also wonderful to hear that any necessary repairs were completed quickly to your satisfaction. We're particularly pleased that you found your stay to be comfortable. Thank you for choosing us, and we eagerly await your return in the future.

10/10 Excelente

Yung

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was spacious and quiet. It was a relaxing vacation staying at this property.
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 31 oct. 2023
Yung, thank you for your wonderful comments about your stay at Sonesta Simply Suites Austin The Domain Area. We're thrilled to hear that you found our accommodations roomy and peaceful, contributing to a relaxing vacation. It's always our goal to provide an enjoyable experience for our guests. We hope to welcome you back in the future for another memorable stay.

4/10 Malo

Temesha

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was AMAZING when we checked in.. Priscilla was the best. When checking out the person was ok at best. But.. lets get to the elephant in the room.. how on earth does this property have such great reviews. It is no better then a Motel 6. I was shocked from the moment I pulled up to the property till the moment we opened the room door. I can't believe this places is owned by Sonesta?? It was not worth around $150 a night. Not. At. All. Smelly. Old. Ugh. Just not some place I'd ever want to stay again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Temesha, it's disappointing to hear your stay didn't meet your expectations despite the positive interaction with Priscilla upon your arrival. While we're pleased by the favorable experiences many of our guests have reported, we understand that impressions can be subjective. We apologize if you found the atmosphere of the property and rooms not as fresh and inviting as we strive for them to be. Rest assured, we will take your feedback seriously as we continuously work towards offering our guests a comfortable and pleasant stay. We hope to have the opportunity to improve your perspective in the future.

6/10 Aceptable

Tye

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Our room had visible mold on the ceiling in the living area. May be the first hotel I’ve stayed in with no coffee maker and it didn’t have any cutlery or cups in the room. Other than that, the room was fine for a 1 night stay. Thank you to front desk staff for getting us checked in earlier and the complimentary bag of ice.
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Tye, it's regrettable to hear about your recent experience. We understand that expectations weren't fully met regarding room amenities. However, we're happy that our team members were able to provide help when needed. Rest assured, we take your concerns about room conditions very seriously and will reflect on this feedback to improve future guest stays. We appreciate your understanding and hope for an opportunity to serve you better on your next visit.

4/10 Malo

Lynn

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I took photos of my issues. The room Thurs-Sunday was very expensive and I really expected a well maintained room for the money. Sadly this was not the case. I did take photos but I cannot figure out how to upload them into this survey. Would not stay here again
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 24 oct. 2023
Lynn, we're genuinely sorry to hear about your experience. Our aim is to provide comfortable accommodations that meet your expectations and it seems we may have fallen short during your stay. For any inconvenience experienced, we deeply apologize. We take guest feedback seriously and will utilize yours as an opportunity to promptly address and remedy these concerns. We would appreciate another chance to improve your experience with us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 23 oct. 2023
Thank you for choosing Sonesta Simply Suites Austin The Domain Area, and for leaving a rating. We're pleased that your stay was a positive one. It would be our pleasure to welcome you back on your next visit to Austin.

10/10 Excelente

Anthony

Le gustó: Servicio y personal
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 24 oct. 2023
Thank you for the wonderful rating, Anthony!It's excellent you enjoyed your time at Sonesta Simply Suites Austin The Domain Area so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excelente

Glenn, Flower Mound

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect location for the 3M half marathon...walk out lobby and boom, right at the start line. Would stay there again for the convenience.
Se hospedó 1 noche en enero de 2023
Respuesta de Customer Service, el 22 oct. 2023
Glenn, it's fantastic to hear you appreciated the strategic location of Sonesta Simply Suites Austin The Domain Area, particularly for the 3M half marathon. We're delighted knowing our prime location added to the convenience of your stay. Looking forward to welcoming you back for future events!

2/10 Terrible

Cindy

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 18 oct. 2023
Cindy, it appears you didn't have the most favorable experience. We deeply regret that we did not meet your expectations and would appreciate the chance to understand more about your stay. We appreciate all feedback, as it is invaluable in our continuous drive to provide exceptional guest experiences. If you're open to discussing this further, we welcome you to connect directly with our hotel's management.

6/10 Aceptable

Jacob

Viaje en pareja
Le gustó: Limpieza
Using key for door was a little strange. And the elevator was sketchy.
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 9 oct. 2023
Jacob, it's apparent that certain aspects of your stay didn't meet your expectations, and for that, we truly apologize.While we strive to maintain the highest quality of facilities for our guests, it seems you had trouble using the key for your room door. We understand how an experience like this can be a bit unfamiliar and potentially frustrating. For future stays, please feel free to contact our front desk for assistance, and our team members will be more than happy to help you with it.Additionally, we take your observation about the elevator seriously. We ensure continuous maintenance and checks, but we'll take an additional look at this to improve your and other guests' convenience.Thank you for bringing these matters to our attention. Your honest feedback allows us to monitor and improve our guest experience continually. We aim to provide a far better experience on any future visits you might make.

8/10 Bueno

Carl

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 1 oct. 2023
Carl, thank you for taking the time to leave a rating for Sonesta Simply Suites Austin The Domain Area. It's great to hear that you had a generally positive experience with us. Our team is committed to providing a comfortable and enjoyable stay for every guest. We value your feedback, and we're looking forward to the pleasure of welcoming you back on your next visit.