Exterior

Reviews of Eagle's Den Suites Big Spring a Travelodge by Wyndham

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 55 out of 81 reviews" "
Rating 8 - Good. 19 out of 81 reviews" "
Rating 6 - Okay. 5 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Eagles Den Big Spring Staff on Jul 1, 2022
Thank you! We love that you loved it here and hope you come back to visit soon! Until then safe travels and beautiful adventures to you!

8/10 Good

Robert

Stayed 1 night in May 2022

8/10 Good

Michael

Stayed 1 night in Apr 2022
Response from MKPyles on Apr 11, 2022
Thank you Michael for a great rating. We appreciate your feedback. Have a great day,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Small apartments on hill
This is not a hotel like option. It is a small apartment like place for workers. Small dark rooms with no extras.
Stayed 1 night in Mar 2022
Response from MK Pyles on Mar 24, 2022
Hello Anonymous. We appreciate your feedback. Our hotel is set up to have that home away from home experience. Our speciality is for an extended stay which includes extras such as a full size kitchen with full size appliances including a washer and dryer. The room is equipped with lamps, ceiling lights, ceiling fan lights, and vanity lights and 2 windows. I hope you have a wonderful day and thank you for staying with us.

10/10 Excellent

Julia

Stayed 1 night in Mar 2022
Response from EaglesDenSuites on Mar 17, 2022
Thank you for a great review Julia! We hope you enjoyed your stay! Come back soon!

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous value 1Bedroom Suite
Incredibly helpful manager Jimmye. More a 1 BR suite/apartment than a motel room. Full sized 2-door refrigerator/freezer, oven/range, dishwasher, washer, dryer, small appliances, cookware, dishes, utensils all included. We had a wonderful weekend! Excellent value and room to park 1or 2 tractor-trailers next to Inn.
Stayed 2 nights in Feb 2022
Response from Manager on Feb 15, 2022
Donna and David, thank you for the great review and we hope you will stay with us again if you are in the area.

10/10 Excellent

Diane C., Houston

Liked: Staff & service, amenities, property conditions & facilities
Staff were very helpful with my late check-in time. Would stay here again.
Stayed 1 night in Oct 2021
Response from Manager on Jan 19, 2022
Thank you Diane for the great review. We are happy you enjoyed your stay and hope you will stay again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Roomy apartment style rooms. Clean, quiet and comfortable. Front desk staff was especially friendly.
Stayed 1 night in Jan 2022
Response from Manager on Jan 17, 2022
Thank you for the great review. We hope you stay with us again if you are in the area.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully equipped kitchen was a bonus. Friendly, responsive staff. Outdoor seating and grills were good.
Stayed 1 night in Dec 2021
Response from Manager on Dec 31, 2021
Thank you David for the nice review. We hope you will stay with us again of you are in the area.

10/10 Excellent

Sandra

Stayed 1 night in Nov 2021
Response from Manager on Nov 29, 2021
Sandra, thank you for the great review. We are always happy to have you here.

10/10 Excellent

Joseph C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniqueness and nicest parts were the order and cleanliness.
Stayed 1 night in Nov 2021
Response from Manager on Nov 24, 2021
Joseph, thank you for staying with us and the great review. We hope you will come see us again if you are in the area.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is always super friendly. Every time I’m in Big Springs this is where we stay. Great hotel.
Stayed 2 nights in Oct 2021
Response from Eagle's Den Suites on Oct 19, 2021
Thank you, Sandra! We appreciate you staying with us every time you come to town! Glad to hear your stay was GREAT!

10/10 Excellent

Ron

Liked: Staff & service, room comfort
Ron, up from San Antionio.
This place is for a person working a job in the Permian Basin. Directly on I-20 frontage. Front living room faces highway, then kitchen, then bath, then bedroom. I did not hear the higway. Washer and dryer in closet. If you want the Hyatt, then, pay for the Hyatt.
Stayed 1 night in Aug 2021
Response from Manager on Sep 2, 2021
Ron, thank you for the wonderful review. We hope you will stay with us again if you are in the are.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness
Affordable, has kitchen,and washer/dryer ! Can't complain.
Stayed 4 nights in Jun 2021
Response from MK Pyles on Jul 8, 2021
Thank you for your sweet review. We appreciate your feedback. Have a great day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from MK Pyles on Jun 28, 2021
Thank you for your review. We appreciate you.

10/10 Excellent

Wes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Place
The place has the best service and super clean the only place my employees like to stay. Also price is very resonable.
Stayed 4 nights in Jun 2021
Response from MK Pyles on Jun 9, 2021
Thank you so much for your sweet review. Yes we do have the best staff and clean rooms. I appreciate you taking the time for this wonderful review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was spotless. Excellent overall.
Stayed 1 night in Jun 2021
Response from MK Pyles on Jun 7, 2021
Thank you Jospeh for your review. We are so glad you enjoyed your stay. Have a great day!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. It’s like a small apartment.
Stayed 1 night in May 2021
Response from MK Pyles on Jun 1, 2021
We are so glad you are enjoying your stay. Thank you for taking the time to write us a review. We appreciate you.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eagle Den Great!
Great room!
Stayed 2 nights in May 2021
Response from Manager on May 31, 2021
Michael, we are glad you enjoyed the room and are glad you enjoyed your stay. We hope you will visit us again if you are in the area.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, well maintained. Convenient location
Stayed 1 night in May 2021
Response from Manager on May 10, 2021
Thank you for the nice review. We hope you will stay with us again.

10/10 Excellent

Barry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from MK Pyles on May 9, 2021
Thank you Barry for your rating. We appreciate you so much. Have a great weekend!

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Great place to stay. More like a small apartment then a hotel room. Perfect for long stays.
Stayed 4 nights in Apr 2021
Response from Manager on Apr 14, 2021
Thank you so much for the nice review. We hope you will stay with us again if you are in the area.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovd it !!!
Check in was great and so professional . Jimmye was sooo sweet and flexible with my check in situation . I loved working with her . She is the best and the room was so clean and quiet.
Stayed 2 nights in Apr 2021
Response from Manager on Apr 12, 2021
Desiree, thank you for your kind review and I hope you will consider staying with us again.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nothing
Stayed 1 night in Mar 2021
Response from MK Pyles on Apr 4, 2021
Yes we do expect a rating like this when we enforce our non-smoking policy in our rooms.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the Basics
This place was very nice and clean, and the office staff were friendly. It was a little worn, and the hvac fan was loud, but we were comfortable.
Stayed 1 night in Mar 2021
Response from MK Pyles on Apr 4, 2021
Thank you so much for your review. We appreciate you. Please let us know what is worn, we are not sure what you are referring to so we can correct the issue. Please give us a call. Have a great day and Happy Easter!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better than we expected, roomy, clean and comfortable.
Stayed 2 nights in Mar 2021
Response from MK Pyles on Mar 28, 2021
Thank you so much for your review. We are so glad you enjoyed your stay!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice rooms, convenient location. A little noisy because it’s located next to Interstate 20 Highway
Stayed 4 nights in Feb 2021
Response from Manager on Mar 1, 2021
Thank you for the great review. We hope you will stay with us again if you are in the area again.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for business or personal stay.
Very clean room, comfortable bed & pillows, hot shower and well equipped kitchen. Made supper after late arrival and breakfast before going to the job. Although near the highway, it was quiet.
Stayed 1 night in Feb 2021
Response from Manager on Feb 16, 2021
Michael, thank you for the great review. I am glad you enjoyed your stay and hope you stay with us again if you are in our area.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment Living Away From Home
Staff was amazing and friendly. Room was more of a one bedroom apartment than a hotel, full kitchen with dishes, washer and dryer, living room. Made it nice to be able to spread out and have a little space. Grill area was nice with tables. Very clean rooms, and was pet friendly for our 2 small dogs. We will stay here again. Amazing hotel.
Stayed 3 nights in Jan 2021
Response from MK Pyles on Feb 2, 2021
Thank you Amanda for your kind review. That is our aim to have a home away from home experience. Have a great day and we look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows were awful. Everything else was above awesome.
Stayed 1 night in Jan 2021
Response from MK Pyles on Jan 17, 2021
Thank you for your review. We will address this issue immediately.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from MK Pyles on Jan 17, 2021
Thank you for your rating Sandra. Have a great day.

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good place to stay at Big Spring. Quiet and clean.
Stayed 4 nights in Sep 2020
Response from MK Pyles on Sep 17, 2020
Thank you so much for the review. We are so glad you enjoyed your stay! Have a great day.

10/10 Excellent

Cassandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from MK Pyles on Sep 9, 2020
Thank you so much Cassandra for your review. Have a great day!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Management on Jun 30, 2020
Thank you for staying with us and for the review. We hope you will come and stay with us again in the future

8/10 Good

Jeremey

Stayed 1 night in Mar 2020
Response from Management on Jun 30, 2020
Thank you for staying with us and leaving a review.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was really good. The only suggestion I have, is that I checked in kinda late and needed ice. They didn't have any onsite, and the refrigerator didn't have any made, so I had to get back in my car and go to the store which was a bit inconvenient. But other than that, it was very good.
Stayed 3 nights in Nov 2017
Response from Mary on Dec 26, 2017
Hi Kimberly, Thank you for your review. Have a great week, Manager

10/10 Excellent

Iliasis T., Port Isabel, Texas

Loved it!
We enjoyed our stay this pass weekend. It had everything that we needed! One thing we wish would be changed would be the towels. They were stained, but thankfully we had brought our own. Other than that perfect location to stay at for an affordable price.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
scary
The room was big enough and I liked the couch and all. The AC vent in the bedroom blows right on your head and the is no way to avoid it. I took my own coffee so I could get up early and make some. I even went out and got half and half, but when I got back to the room and looked at the coffee maker, it was filthy. That thing had not been cleaned for months. At about 1:30 in the morning I kept hearing what sounded like screaming but really could not tell where it was coming from. It sounded like it was above me or it could have been a very loud TV, hard to tell. AT about 3:00 the was a sound outside my window that sounded like someone rolling a cart of some kind along the rocks outside. Was not very comfortable.
Stayed 1 night in Sep 2017
Response from Mary Moore, General Manager on Sep 10, 2017
Hello, I apologize and we will definitely take care of the coffee maker. I assure you it was oversight. I want to address the screaming and noise outside. We do have a lot of oilfield crew here. The noise you might have heard must have been someone checking in late. As far as the air conditioner vent the vent does close or can be moved where the AC was not blowing on your head. I hate that you did not have a great experience as it our policy to do the best we can to make sure your stay is as comfortable as possible.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from Mary on Sep 10, 2017
Thank you for your rating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean rooms!!!
The staff is really nice and welcoming, made me and my family feel right at home. I will be returning. :)
Stayed 2 nights in Jul 2017
Response from Jimmye on Jul 22, 2017
Thank you for your kind review. We look forward to your return.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Mary on Jul 11, 2017
Thank you Andy for your kind rating. Have a great day, Mary Moore General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
This was a one night stop on our return to Houston. Very clean and comfortable
Stayed 1 night in Jun 2017
Response from Mary Moore on Jun 29, 2017
Thank you for your kind words. Have a great day.

10/10 Excellent

Jilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, safe and comfortable hotel....new and easy to stay here!
Response from Mary on Jun 29, 2017
Hi Jilly, I'm glad you stayed with us and thank you for your review. Mary Moore

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The beds and pillows aren't very comfortable. Overall great stay, though.
Response from Mary Moore on Jun 29, 2017
Hello, Thank you for your review. We will work on getting better pillows. :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and New
This hotel is set up more as an extended stay hotel. It has a full kitchen etc. Everything was provided like a regular hotel except coffee,cream, and sugar although a coffee maker was provided. The room was clean and comfortable and the staff is very friendly. I would definitely stay here again.
Response from Mary Moore on Jun 29, 2017
Hello, I'm so sorry for the late response but thank you for your very nice review. We do have coffee, cream and sugar available at the office. Have a great day.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to locate but nice service and roomy
This was a very nice suite very roomy, if you are in the area for an extended period of time this is a good place to stay. It is hard to find if you don't come in on a freeway so use your phone's gps to locate. Town wasn't much but for an overnight it was fine. This is oil country so most of the traffic and guests are oil and gas employees. Water is bad so you must bring in your own ice

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort