Double Room, Private Bathroom | Free WiFi
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Reviews of Moon Hostel Bio

2 out of 5
Moon Hostel Bio
Calle Luzarra 7, Deusto, Bilbao

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 39 reviews" "
Rating 8 - Good. 14 out of 39 reviews" "
Rating 6 - Okay. 2 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 5 out of 39 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Edison

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The mattresses old, uncontrollable, tiny so you feel the springs on your back, overprice facility, very small bathroom with a dirty and so small shower even you move to water yourself. A big person even cannot fit on that shower. Really only good is the location.
Stayed 2 nights in Sep 2023

4/10 Poor

S.A.

Stayed 5 nights in May 2022

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2021

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Anonymous, Canada

Traveled with group
Liked: Cleanliness, property conditions & facilities
For a hostel, it was clean, well-organized, and generally exceeded expectations. The biggest drawback was the price, at 200 Euros for the night for a room with 4 bunk beds, but it was Easter Weekend and the annual Basque Festival was on in Bilbao, so there was very limited accommodation available and what was available pricey.
Stayed 1 night in Apr 2019

4/10 Poor

richard, London

Disliked: Staff & service, room comfort
Behaved very difficulty after overcharging me
Adequate hostel, reception closed most of the time, room too hot obvious heating control. Accidentally overcharged me by 20 euros, and rather than just give me 20 euros as I asked, insisted it had to be done through a credit card. That is why I give it such a poor rating for service, the receptionist was actually very nice. Wifi good
Stayed 1 night in Dec 2018

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to explore from
Great value, good location to explore the city and the lady on the front desk was really helpful
Stayed 1 night in May 2018

10/10 Excellent

Braz Raimundo

Stayed 1 night in Jan 2024

2/10 Terrible

Sergio

Stayed 2 nights in Dec 2023

10/10 Excellent

Soenke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were frendly welcomed. The Room was clean. It's a Hostel, so dont expect and rate as being in a Waldorf Astoria.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Eine Zumutung für 60€
Der vorhandene Fahrstuhl bietet Platz für 2Personen mit Gepäck. Es gibt keine Klimaanlage. Bei offenem Fenster kann man auch nicht schlafen, da das Hostel in einer Kneipenstraße liegt und der Lärm bis weit nach Mitternacht geht. Das gebuchte DZ entpuppte sich als 4Personenzimmer mit zwei Etagenbetten. Alles dehr veraltet. Die Duschtasse in dem zu kleinen Bad war zu flach und der Abfluß vermutlich nicht richtig frei, so dass bei der kleinsten Bewegung das Bad geflutet wurde. Pro Person wird nur 1 Handtuch bereitgestellt, Mehrbedarf gegen Gebühr. Internet zu langsam und schwach, so dass kaum Empfang war. Zimmerreinigung augenscheinlich nur als Entleeren des Mülleimers gedacht. Auch im Treppenhaus liegt der Dreck mehrere Tage.
Steckdosen, die aus der Wand fallen
Duschvorhang mit Stockflecken/ Schimmel
Lobby
Stayed 2 nights in Sep 2022

10/10 Excellent

Rosaria

Stayed 1 night in May 2022

8/10 Good

Clara

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trato excepcional y sitio muy cómodo. Repetiría sin duda!
Stayed 2 nights in Mar 2022

10/10 Excellent

Teresa Montesdeoca

Excelente todo profesionalidad, acogida, una maravilla de lugar
Stayed 1 night in Sep 2021

8/10 Good

Fred

Liked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

Gianfranco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

ROSA MARIA

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2020

8/10 Good

Victor manuel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
Es un hostal bastante agradable, el trato es bastante bueno, lo malo es que no había televisión en la habitación.
Stayed 1 night in Jan 2020

8/10 Good

Alena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
В цкллм все было хорошо)))
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulita, moderna. Posizione non male, personale cortese ed efficiente
Stayed 1 night in Aug 2019

8/10 Good

Juan Carlos

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour bref!
Rien à redire sur le séjour, si ce n'est l'accès à l'établissement quand on arrive après 22 heures. La lecture de la pièce d'identité est un peu compliqué et peu explicite, ce qui a valu une saisie manuelle. Peut-être un peu plus d'explications sur la façon dont il faut poser la carte?
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mauvaise insonorisation, les murs sont en papier... bonne situation géographique pour visiter la ville.
Stayed 1 night in Apr 2019

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフ
Stayed 13 nights in Dec 2018

2/10 Terrible

Veikko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huone jossa oli kaksi armeijatyylistä kerrossänkyä, ei kerta kaikkiaan muuta. Siestat pitkiä. Hinta TOSi kova. En voisi suositella kenellekään. Otin koska pakko oli jossakin yöpyä.
Stayed 1 night in Oct 2018

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pues la verdad es que muy mal pues pagar 90 euros por dormir en litera de 0,90, cortinas de ducha y encima haciendo nosotros las camas en un entorno ruidoso porque es zona de copas y al entrar una vez habían chavales que no se podían ni levantar de la cantidad de alcohol que habían ingerido. Los colchones son malos pues se te clavan los muelles por todo el cuerpo, yo mido 190 centímetros y me salía de la cama. Hoteles.com también tiene su responsabilidad pues de primeras habíamos reservado un hotel por 70 euros y me devolvieron la reserva por que la tarjeta estaba mal, lo que no era cierto pues llamé de nuevo para dar otra tarjeta y ya estaba alquilada. Sinceramente creo que no son formas de tratar a un cliente. Vamos que os habéis cubierto de gloria. Lo único positivo fue la recepcionista porque el albergue estaba bastante sucio
Stayed 1 night in Sep 2018

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente..
Stayed 1 night in Aug 2018

8/10 Good

MªLuisa

Buena relación calidad-precio
Buena relación calidad precio. Estuvimos en una habitación cuádruple con baño privado.
Stayed 1 night in Jun 2018

6/10 Okay

L

Disliked: Property conditions & facilities
Hostal bastante anticuado. Sin embargo, bien ubicado.
Stayed 2 nights in May 2018

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ostello ok 👍
Ostello tranquillo e pulito. Da migliorare gli orari della reception... Troppo restrittivi il pomeriggio.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura, posizione, personale, prezzo ... tutto ok
Stayed 1 night in May 2018

8/10 Good

BEATRIZ INOCENCIA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

jorge

Disliked: Room comfort
para grupos en plan mochila...
hay mejores....
Stayed 1 night in Jan 2018

8/10 Good

Yony

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

10/10 Excellent

Pascal, Gaggenau, Baden- Württemberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut
Sehr schönes Hostel in Top Lage. Fußläufig in Nähe der UBahn
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go
I had made reservations for a single room: Appeared to be a dark room with 2 bunk beds. Bathroom with mold and damp spots. Non-functioning shower. No heating.
Stayed 1 night in Oct 2017