Front of property

Reviews of Blue Lake Casino & Hotel

3.5 out of 5
Blue Lake Casino & Hotel
777 Casino Way, PO Box 1128, Blue Lake, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable return visit
Stayed 1 night in May 2024

8/10 Good

Lashawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here due to my Nephew graduating. This location was clean, quiet and safe. The machines aren’t very loose, but I enjoyed my stay and would definitely return.
Stayed 2 nights in May 2024
Response from Kelly on May 19, 2024
Thank you for choosing Blue Lake Casino Hotel for such a special occasion! We're delighted to hear that you found our location clean, quiet, and safe. We are sorry to hear that the machines weren't as loose as you'd hoped, but we're glad to hear that it didn't impact your overall stay. We appreciate your feedback and we wish you better luck on our machines when we welcome you back for your next visit. Congratulations to your nephew on his graduation!

10/10 Excellent

Aref

Liked: Cleanliness, amenities, property conditions & facilities
Rooms very clean, bathroom great, modern style, and you get your monies worth
Stayed 1 night in Feb 2024
Response from Kelly on May 17, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our recently remodeled hotel rooms. Our team works hard to ensure our guests feel they are getting their money's worth during their stay. We hope to welcome you back to Blue Lake Casino Hotel soon for another memorable experience.

8/10 Good

Estevan

Traveled with family
Liked: Cleanliness, staff & service
The room was nice and clean
Stayed 1 night in May 2024
Response from Kelly on May 15, 2024
Thank you for your kind words about our nice and clean rooms! We take great pride in ensuring that all our guests have a comfortable and enjoyable stay. We hope you had a wonderful time during your visit to Blue Lake Casino Hotel and look forward to welcoming you back in the future.

10/10 Excellent

Barbara, Twin Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms and great food and entertainment.
Stayed 2 nights in May 2024
Response from Front Desk Agent on May 15, 2024
Dear Barbara,Thank you so much for your kind review! We are thrilled to hear you enjoyed our spacious rooms, delicious food, and exciting entertainment options. Our team takes pride in providing top-notch service and creating memorable experiences for our guests. We hope to welcome you back to Blue Lake Hotel & Casino soon for another fantastic stay. Warm regards, Lauren

10/10 Excellent

Michael A

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Sydnie on May 12, 2024
Dear Michael, Thank you for taking the time to share your feedback about your recent stay at Blue Lake Hotel & Casino. We are thrilled to hear that you enjoyed our friendly staff and had a positive experience overall. We hope to have the opportunity to welcome you back soon for another enjoyable stay at Blue Lake Hotel & Casino. Warm regards, Sydnie

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are so comfortable, quiet, clean an all-arou and nice place to stay if your in the area. Hotel also has a great pool, hot tub and the gym is extremely clean. The service and food were good at the casino restaurant. I would return when in the area.
Stayed 2 nights in May 2024
Response from Front Desk Agent on May 7, 2024
Dear Heidi,Thank you for sharing your experience at Blue Lake Hotel & Casino! We are thrilled to hear that you enjoyed our comfortable beds, quiet atmosphere, and clean facilities. Our pool, hot tub, and gym are definitely guest favorites. We're happy you found the service and food at our casino restaurant to your liking. We look forward to welcoming you back next time you're in the area!Warm regards, Lauren

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean. Sushi restaurant was amazing. Diner food was subpar.
Stayed 2 nights in May 2024
Response from Front Desk Agent on May 7, 2024
Dear Debbie,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your room and found it clean and comfortable. We are also delighted to hear that you had a great experience at our sushi restaurant. We apologize that our diner food did not meet your expectations. Your feedback is valuable to us, and we will share it with our culinary team to make improvements. We hope that you will give us another opportunity to provide you with a memorable dining experience in the near future.Warm regards, Lauren

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
I love how clean and beautiful and bright the rooms were.
Stayed 1 night in Apr 2024
Response from Sydnie on May 5, 2024
Dear Judy,Thank you for your wonderful review! We are thrilled to hear that you found our rooms clean, beautiful, and bright. Providing a comfortable and enjoyable stay for our guests is our top priority. We hope to welcome you back again soon for another fantastic experience at Blue Lake Hotel & Casino.Best regards,Sydnie

8/10 Good

orlinda

Traveled with family
The bathroom smelled like cigaretts
Stayed 1 night in Apr 2024
Response from Kelly on May 2, 2024
Thank you for sharing your feedback, Orlinda. We apologize for the inconvenience you experienced with the smell in the bathroom. Our team takes cleanliness and guest comfort very seriously, and we will address this issue promptly to ensure it does not happen again in the future. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back to Blue Lake Casino Hotel in the future and provide you with a more enjoyable stay.

8/10 Good

Aryana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sydnie on Apr 30, 2024
Dear Aryana, Thank you for taking the time to share your feedback about your recent stay at Blue Lake Hotel & Casino. We are delighted to hear you had a positive experience with our friendly staff and enjoyed your comfortable room. We appreciate your valuable feedback and hope to welcome you back for another stay soon. Warm regards, Sydnie

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and helpful!
Stayed 1 night in Apr 2024
Response from Sydnie on Apr 29, 2024
Dear Donna,Thank you for taking the time to share your kind words about our staff! We pride ourselves on providing excellent service and creating a friendly atmosphere for all our guests. If there's anything else we can assist you with during your stay at Blue Lake Hotel & Casino, please don't hesitate to let us know. We're here to make sure you have a great experience with us.Sincerely,Sydnie

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Sydnie on May 12, 2024
Dear Jessica,Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay at Blue Lake Hotel & Casino. Our team works hard to ensure that every guest has a wonderful experience, so we are delighted to know that we met your expectations. At Blue Lake, we strive to provide top-notch service and amenities for our guests to enjoy. We are glad that you found our staff to be friendly and helpful throughout your stay. We look forward to welcoming you back for another great experience in the future.Warm regards,Sydnie

10/10 Excellent

Anthony

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really nice for the price, the beds comfy, and dog friendly. The food was good and we were able to do alittle gambling in the casino
Stayed 2 nights in Apr 2024
Response from Front Desk Agent on Apr 23, 2024
Dear Anthony,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Blue Lake Hotel & Casino. Our top priority is to provide a comfortable and enjoyable experience for all of our guests, including our furry friends. We are glad to hear that you found our accommodations to be comfortable and that you were able to enjoy our casino and delicious food. We hope to welcome you back again soon for another fantastic stay!Best regards, Lauren

10/10 Excellent

Blayde

Check in was very helpful and friendly
Stayed 1 night in Apr 2024
Response from Front Desk Agent on Apr 12, 2024
Dear Blayde,Thank you so much for taking the time to share your experience at Blue Lake Hotel & Casino. We are thrilled to hear that you found our check-in process helpful and friendly. Providing exceptional service is always our top priority, and it's wonderful to know that we hit the mark with you. If there is anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the near future!Warm regards, Lauren

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by our recent stay at Blue Lake Casino. The rooms were spacious, clean, and affordable. We ate at the sushi restaurant on the property and thought it was delicious. Will stay here again.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on Apr 10, 2024
Dear Brittany,Thank you for choosing Blue Lake Hotel & Casino for your recent stay! We're thrilled to hear that you enjoyed our spacious, clean, and affordable rooms. It's wonderful to hear that you also enjoyed the delicious sushi at our on-site restaurant. We're looking forward to welcoming you back for another fantastic stay. See you soon!Warm regards, Lauren

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean and modern
Stayed 1 night in Apr 2024
Response from Kelly on Apr 7, 2024
Thank you for taking the time to share your feedback & great 5-star rating, Jorge! We're thrilled to hear that you enjoyed our recently remodeled hotel. We look forward to welcoming you back to Blue Lake Casino Hotel for another excellent experience.

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
While I didn't expect things to be super family friendly, having ALL of the restaurant options within the casino area really does make it difficult to enjoy a meal on the property as a family. In addition, my wife was given a gift certificate for a 1 hour massage at the spa, which apparently is a treatment option they don't even offer! Why would you sell gift certificate for a product you don't offer?? She was able to get the money back. We ended up coming home a day early and checking out of the hotel before our final night.
Stayed 2 nights in Apr 2024
Response from Sydnie on Apr 7, 2024
Thank you for letting us know about your stay with us. We appreciate you letting us know about your experience with our salon and restaurants.We are sorry that you were disappointed about the services provided by our salon and inconvenient location of our restaurants. We are always looking for ways to improve.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelly on Apr 4, 2024
Thank you for sharing your feedback with us, Douglas. We appreciate your review and will use it to improve our services. We hope to have the opportunity to welcome you back in the future to provide you with a 5-star worthy stay!

10/10 Excellent

Izabella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that the casino was mostly non smoking! Rooms were so nice and perfect for some girls to get ready in. Felt like I was in a home away from home. Would stay again… bubble rave was so much fun
Stayed 1 night in Mar 2024
Response from Front Desk Agent on Apr 3, 2024
Dear Izabella, Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed our non-smoking casino and found our rooms perfect for getting ready with your friends. We strive to create a home away from home feeling for all our guests, and we are so pleased that we achieved that with you. We're also happy to hear that you had a blast at the bubble rave! We can't wait to welcome you back for another fantastic stay. See you soon! Warm regards, Lauren

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice hotel. Beds very comfortable and nice linens. Staff all very friendly. It’s a tiny town that closes early, our only dining option at 8 was the hotel sushi place which was pretty good. Only issue was drunk loud guests at 2am. Complaint to front desk could have been answered better, honestly I know they couldn’t have done anything about it but to say we should have stayed on the quiet side was weird. Had we known there was a side for those who wanted to sleep all night we sure would have requested it….
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on Apr 3, 2024
Dear Erica, Thank you for choosing to stay at Blue Lake Hotel & Casino! The team is thrilled to hear that you found the hotel clean with comfortable beds and friendly staff. We appreciate your feedback regarding your experience with the loud guests at 2 am. We always strive to provide a peaceful environment for all our guests and we apologize that your complaint wasn't handled to your satisfaction. Your comments will be shared with the team for improvement. Next time, please feel free to let us know your preferences in advance, and we will do our best to accommodate your needs. We hope to welcome you back soon for a more relaxing stay!Warm regards, Lauren

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly on Mar 31, 2024
Thank you for the great 5-star rating, Trevor! We're thrilled to hear that you had a wonderful experience with us at Blue Lake Casino Hotel. Your satisfaction is our top priority. We look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t recommend the restaurant food but the hotel itself was very nice
Stayed 1 night in Mar 2024
Response from Kelly on Mar 28, 2024
Thank you for sharing your feedback with us, Alyssa. We're delighted to hear that you enjoyed your stay at our hotel. We're very sorry to learn that our restaurant did not meet your expectations. Rest assured, we will address this with our team to ensure improvements are made. We hope to have the opportunity to welcome you back to Blue Lake Casino Hotel in the future & provide a more satisfying dining experience!

10/10 Excellent

Dempsey

Stayed 1 night in Mar 2024
Response from Front Desk Agent on Apr 16, 2024
Dear Dempsey,Thank you for your positive review! We are thrilled to hear that you enjoyed your stay at Blue Lake Casino & Hotel. Our team strives to provide a fantastic guest experience, and we appreciate your feedback. We hope to welcome you back again soon for another wonderful stay!Warm regards, Lauren

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 26, 2024
Dear Kathy,Thank you for taking the time to leave a positive review! We are thrilled to hear that you enjoyed your stay with us at Blue Lake Casino & Hotel. Our team takes great pride in providing exceptional guest experiences, so it's always rewarding to receive such positive feedback. We look forward to welcoming you back in the future for another memorable stay. Warm regards, Lauren

10/10 Excellent

Cori

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay at this beautiful hotel, the attached casino has a huge non smoking area and is super clean. If you were just staying at the hotel you wouldn't really even know the casino is there if you didn't want to. We will stay here again.
Stayed 1 night in Mar 2024
Response from Sydnie on Mar 21, 2024
Dear Cori,Thank you for your kind words and for choosing to stay at Blue Lake Casino & Hotel. We are delighted to hear that you had a very nice stay and that you enjoyed our beautiful hotel and the amenities it offers.It's fantastic to know that you found our non-smoking area in the attached casino to be large and tidy We're thrilled that our efforts to provide a comfortable and enjoyable environment for all our guests, whether they choose to visit the casino or not, were successful.We truly appreciate your feedback and your intention to stay with us again. We look forward to welcoming you back for another wonderful experience at Blue Lake Casino & Hotel. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Sydnie

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sydnie on Mar 21, 2024
Thank you for letting us know about your stay with us. We appreciate you letting us know about your experience. We are always looking for ways to improve.

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, surprisingly spacious, modern room. Bed was very comfortable. Staff was very friendly and professional. Only complaint is it’s a casino so should be expected that guests are going sleep a little later so maid service should be available later. We had to exchange our towels, coffee cups and trash every day ourselves for frsh ones. Also, the bathroom light is on a timer so the light turned off two seperate times in the middle of showering. This could cause injury so beware!
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 20, 2024
Dear Janet,Thank you for sharing your experience at our Blue Lake Hotel & Casino. We are thrilled to hear that you found our rooms to be clean, spacious, and modern, and that you had a comfortable stay with us. We appreciate your feedback regarding the availability of maid service and the bathroom light timer, and we will definitely take this into consideration for future improvements. We are constantly striving to provide the best guest experience, so your input is truly valuable to us. We hope to welcome you back for another enjoyable stay in the future!Warm regards, Lauren

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. Bed was comfortable.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 20, 2024
Dear Kenneth,Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you enjoyed your stay with us at Blue Lake Casino & Hotel! Our team strives to provide a clean and comfortable environment for all our guests, and we are delighted to hear that this was reflected in your experience. We hope to welcome you back again soon for another enjoyable stay.Warm regards, Lauren

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Best regards, Nathalee on Apr 6, 2024
Thank you for taking the time to leave such a positive review, Richard! We are thrilled to hear that you had a great experience at Blue Lake Casino & Hotel. We strive to provide top-notch service and amenities for all of our guests, and we are glad to see that reflected in your stay. We hope to welcome you back soon for another memorable visit.

8/10 Good

Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sydnie on Mar 16, 2024
Thank you for letting us know about your stay with us. We appreciate you letting us know about your experience. We are always looking for ways to improve.

10/10 Excellent

Stephany

Stayed 1 night in Mar 2024
Response from Front Desk Agent on Apr 4, 2024
Dear Stephany,Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay at Blue Lake Casino & Hotel. Our team works hard to provide exceptional guest experiences, and it's always rewarding to receive feedback like yours. We hope to welcome you back again soon for another fantastic stay.Warm regards, Lauren

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Had a great stay.
Stayed 2 nights in Mar 2024
Response from Sydnie on Mar 14, 2024
Thank you for letting us know about your stay with us. We are glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Erica L

Stayed 2 nights in Mar 2024
Response from Kelly on Mar 31, 2024
Thank you for your 4-star rating, Erica! We're delighted to hear you had a positive experience during your stay. If you have any further feedback or suggestions for how we'd love to hear from you. We hope to welcome you back to Blue Lake Casino Hotel soon.

4/10 Poor

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I was booked originally for 4 nights. We changed plans and had to change to 2 nights. I was refunded for 1 day. Upon arriving in California we began driving to the hotel. Half way to the hotel the weather hit. Blizzard like conditions, road closures and impassable mountains caused us to have to turn around. I called the hotel and informed them that we would be able to make it until the next day as we had to turn around for safety issues. We arrived a day late and checked in. The hotel refused to refund the first night
Stayed 2 nights in Mar 2024
Response from Sydnie on Mar 14, 2024
Dear James,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered due to the unexpected circumstances with the weather. Our team always strives to accommodate our guests to the best of our ability and we regret that we were unable to provide a refund for the first night. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless stay.Warm regards,Sydnie

6/10 Okay

Gina

Business traveler
Liked: Cleanliness, staff & service
Professional staff and the property is very clean. However, the casino music was very loud and audible 24/7 in my room (402). I have stayed here twice, and the other room I stayed in was not affected by the loud casino music. I like that my room had a mini fridge, but I would have liked a microwave.
Stayed 2 nights in Feb 2024
Response from Lauren Front Desk Agent on Mar 12, 2024
Dear Gina, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our staff professional and our property clean. We apologize for the inconvenience of the loud casino music in your room. We will make sure to address this issue promptly. It's great to hear that you enjoyed having a mini fridge in your room, and we will definitely take into consideration your feedback about adding a microwave. We appreciate your continued loyalty and hope to welcome you back for a more pleasant stay in the future. Best regards!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Very clean and quiet.
Stayed 1 night in Mar 2024
Response from Lauren Front Desk Agent on Mar 12, 2024
Dear Linda, Thank you so much for your positive review! We are thrilled to hear that you enjoyed your stay with us and found your room to be beautiful, clean, and quiet. Our team works hard to ensure that all guests have a comfortable and relaxing experience at Blue Lake Hotel & Casino. We appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Warm regards!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Sydnie on Mar 5, 2024
Dear Olga, Thank you for the excellent review! We are thrilled to hear that you had a fantastic experience at Blue Lake Hotel & Casino. Our team works hard to provide top-notch guest service, and it is always rewarding to hear that our efforts have paid off. We look forward to welcoming you back for another great stay. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Its a casino hotel, it was a weird use of space in the room, also the tub has a solid glass partition that made it hard to take a bath.
Stayed 1 night in Mar 2024
Response from Sydnie on Mar 14, 2024
Dear Joseph,Thank you for sharing your feedback with us. We truly appreciate hearing your thoughts on the room layout and the tub's glass partition. Your comments are valuable to us as we continuously strive to enhance the guest experience. If you ever decide to visit us again, please don't hesitate to let us know your preferences so we can better accommodate you. We hope to welcome you back soon for a more enjoyable stay.Warm regards,Sydnie

10/10 Excellent

Lupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved seeing the mountains around the area in the mornings.
Stayed 2 nights in Feb 2024
Response from Sydnie on Mar 5, 2024
Dear Lupe, Thank you for sharing your experience with us! At Blue Lake Hotel & Casino, we strive to provide a relaxing and scenic environment for all of our guests to enjoy. We hope to welcome you back soon for another memorable stay with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sydnie on Feb 18, 2024
Dear Barbara,Thank you for taking the time to leave a review. We are thrilled to hear that you had a fantastic experience at Blue Lake Hotel & Casino! Our team works hard to ensure that every guest enjoys their stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another unforgettable visit.Best regards,Sydnie

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sydnie on Feb 10, 2024
Thank you for letting us know about your stay with us. We are glad you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Cyndi

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms are clean and quite comfortable. We were situated near the stairwell which had an unusual amount of traffic equating to a lot of noise. The walls are thin. We also traveled with a pet. The listing said "pet friendly" but charged $75 for a pet. Nearly the same amount as the room itself. Pet friendly doesn't mean price gouge. My advice – just don't accept pets if you're going to charge that much.
Stayed 1 night in Feb 2024
Response from Sydnie on Feb 10, 2024
Dear Cyndi,Thank you for your honest feedback about your recent stay at Blue Lake Hotel & Casino. We appreciate your kind words about our clean and comfortable rooms. We apologize for any noise disturbance caused by the nearby stairwell.Regarding the pet policy, we understand your concern about the pet fee. We do charge a fee for pets to cover the costs of extra cleaning required after their stay. However, we appreciate your feedback and will take it into consideration as we continue to enhance our pet policy.We value your patronage and hope to have the honor of welcoming you back soon for an even better experience.Best regards,Sydnie

10/10 Excellent

Kay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Updated Interior, friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Sydnie on Feb 1, 2024
Dear Kay,Thank you so much for taking the time to share your experience at Blue Lake Hotel & Casino. We're thrilled to hear that you enjoyed our updated interior and found our staff to be friendly and helpful!Our team takes pride in providing exceptional service to our guests, and we're glad we could exceed your expectations. Whether it's recommending local attractions or ensuring your comfort during your stay, our staff is always here to assist you.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can do to enhance your experience next time, please do not hesitate to let us know.Best regards,Sydnie

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort :)
Mom's night away from kiddos. Beds were perfection of comfort. Temp and light perfect for sleeping too.
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 8, 2024
Hello! Thank you so much for choosing the Blue Lake Casino and Hotel for your night away. We are happy you were able to enjoy your time here! We hope to see you again soon!

8/10 Good

Melinda

Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 8, 2024
Hello, Melinda! Thank you so much for the review. We are glad you enjoyed your stay with us!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Front desk agent. on Jan 2, 2024
Hello, Steven!Thank you for taking the time to share your positive experience at Blue Lake Casino & Hotel! We're thrilled to hear that you had a fantastic stay and that our friendly staff made you feel welcome. We hope you had a memorable time exploring the casino and enjoying the various amenities we have to offer.Should you have any future plans to visit the area, please don't hesitate to reach out to us. We'd be delighted to welcome you back and provide another exceptional guest experience. Thank you once again for choosing Blue Lake Casino & Hotel. We hope to see you again soon!

8/10 Good

DONNA, San Bernardino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Dec 2023
Response from Sydnie on Dec 23, 2023
Dear Donna, Thank you for sharing your feedback about your recent stay at Blue Lake Hotel & Casino. We're sorry to hear that you had a less than satisfactory experience. Our main goal is to ensure that all our guests enjoy their stay to the fullest. We appreciate you bringing this to our attention and we would like to learn more about the specific issues you encountered during your visit. Our team at Blue Lake Hotel & Casino takes guest feedback seriously, and we use it as an opportunity to continually improve our services and facilities. We would love the chance to make it up to you and exceed your expectations during your next stay with us. Once again, we sincerely apologize for any inconveniences caused and we truly appreciate your valuable feedback. Warm regards, Sydnie

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk agent. on Dec 18, 2023
Hello, Katie! Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience at Blue Lake Casino & Hotel. Our team works hard to ensure that every guest feels welcome and has a memorable stay. We are glad you enjoyed our comfortable rooms and friendly staff. It is our goal to provide a top-notch guest experience, and we are delighted to see that we met your expectations. We appreciate your kind words and hope to welcome you back to Blue Lake Casino & Hotel soon! Warm regards

10/10 Excellent

Lynelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Warmest regards, Nathalee on Jan 25, 2024
Thank you so much for taking the time to share your positive experience at Blue Lake Casino & Hotel, Lynelle! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable atmosphere is always our top priority, and it brings us great joy to know that we succeeded in making your visit a memorable one. We hope to have the pleasure of welcoming you back in the near future. If there is ever anything we can do to enhance your experience, please do not hesitate to let us know. We are here to make your stay extraordinary!