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Reviews of Fairfield Inn & Suites by Marriott Boulder

2.5 out of 5
Fairfield Inn & Suites by Marriott Boulder
5397 South Boulder Road, Boulder, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 114 out of 161 reviews" "
Rating 8 - Good. 36 out of 161 reviews" "
Rating 6 - Okay. 9 out of 161 reviews" "
Rating 4 - Poor. 2 out of 161 reviews" "
Rating 2 - Terrible. 0 out of 161 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Traveled with family
Great location and works well when visiting my son
Stayed 3 nights in May 2024
Response from Ari on May 14, 2024
Hi Nancy,Thank you so much for sharing your positive experience with the Expedia family.

10/10 Excellent

Erwin Navarro

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Ari on May 6, 2024
Hi Erwin,Thank you for staying with us and for leaving such a nice rating. We appreciate you.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from Ari on Apr 25, 2024
Hi Joseph,Thank you for your generous rating. We really appreciate it. See you the next time you come to Boulder

6/10 Okay

Kashin

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Ari on Apr 18, 2024
Hi Kashin,Thank you for staying with us.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wondering what the area surrounded by a stone/block fence in front is/will be? A patio? A garden area? Looks unfinished? The location was near the folks I was visiting and the price was great.
Stayed 1 night in Apr 2024
Response from Ari on Apr 16, 2024
Hi Cheryl,Thank you very much for staying with us and for sharing your positive experience with the Expedia community. The area out front is made for gathering. Occasionally, groups will utilize it to gather.We hope to see you the next time you are in Boulder.

10/10 Excellent

Jeannette, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, and the staff is friendly. The location is perfect on the south end of Boulder.
Stayed 3 nights in Apr 2024
Response from Ari on Apr 12, 2024
Hi Jeanette,Thank you so much for staying with us, and for sharing your wonderful experience with the Expedia community. We hope to see you next time you are in town.

4/10 Poor

John

Traveled with family
Disliked: Staff & service
Boulder lost power.. the hotel was without power during our stay. That was not the hotel’s fault. But, we were in the dark for 12 hours. The staff should have passed out flashlights. Very unsafe and very inconvenient. It was not handled well.
Stayed 2 nights in Apr 2024
Response from Ari on Apr 8, 2024
Hi John,Thank you for your understanding. Yes, Xcel Energy proactively turned off the power to 150,000 people. It caused chaos. I am sorry that you had to experience that. Due to your review, I am looking into purchasing 100+ small flashlights that we can have on hand for when this happens again.

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ari on Apr 8, 2024
Hi Eliza,Thank you very much for your positive rating. We appreciate you.

10/10 Excellent

Sandra, Libertyville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and modern hotel. Great value for money. Breakfast was ok most days depending on your tastes. I don't eat meat and one day there wasn't any non-meat hot options which was a shame. I don't eat diary either and there's limited non-dairy options. I would like to see more fruit other than apples too. Breakfast lady started clearing away before 9am which was annoying as we were quite late getting there and hadn't finished.
Stayed 6 nights in Mar 2024
Response from Ari on Apr 1, 2024
Hi Sandra,Thank you so much for staying with us, and for your positive review. I will share your review with the woman who works in our breakfast area. I hope that we can all learn a little bit.

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are going to tour CU Boulder or if you have a student there who you need to visit. Very close to campus and downtown.
Stayed 2 nights in Mar 2024
Response from Ari on Mar 28, 2024
Hi Victoria,We are glad that you enjoyed our location near CU. Thank you for your kind review. Hope to see you again

10/10 Excellent

Celine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beds so comfortable, tasty breakfast. Staff very nice.
Stayed 1 night in Mar 2024
Response from Ari on Mar 28, 2024
Hi Celine,We are aiming for a clean hotel, tasty breakfast, and exceptional staff. It sounds as though we hit our mark with you, and we are thrilled. Thanks for your kind words.

10/10 Excellent

Sascha

Stayed 1 night in Mar 2024
Response from Ari on Apr 16, 2024
Hi Sascha,Thank you so much for your generous rating. We really appreciate it.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ari on Mar 19, 2024
Hi Craig,Thank you for your excellent rating. That was very kind of you.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i just wanted to say how amazing the staff is!!! i wanted to surprise my boyfriend for his birthday and i had some balloons and flowers ordered to the office and the room was decorated before we got there :) He was very surprised to say the least. i wanted to thank everyone who answered the phone and helped me with the whole process.
Stayed 3 nights in Feb 2024
Response from Laurel - Asst Manager on Feb 28, 2024
Dear Nancy,I am so glad that we could help make your experience special! We have a wonderful team here and I am glad to hear we made a difference for you. I hope we may welcome you again!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where we wanted to be visiting family
Stayed 1 night in Feb 2024
Response from Ari on Feb 27, 2024
Hi Martin,Thank you so much for staying with us, and for your wonderful rating. We very much appreciate it.

10/10 Excellent

Mary

Stayed 4 nights in Jan 2024
Response from Ari on Feb 7, 2024
Hi Mary,Thank you for your generous rating, and for staying with us. We very much appreciate your business.

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Ari on Jan 29, 2024
Hi Michael,Thank you very much for your kind rating. We really appreciate it. So glad that you enjoyed your stay.

10/10 Excellent

Gunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ari on Jan 29, 2024
Hi Gunter,Thank you very much for your kind rating. We really appreciate it. So glad that you enjoyed your stay.

8/10 Good

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, everything worked!
Stayed 1 night in Dec 2023
Response from Ari on Jan 29, 2024
Hi Joy,Thank you very much for your kind words. We really appreciate it. So glad that you enjoyed your stay.

10/10 Excellent

Jennifer L

Stayed 1 night in Dec 2023
Response from Laurel on Dec 16, 2023
Dear Jennifer,Thank you for staying with us and taking the time to share about your stay! I hope we may welcome you again.Laurel, Asst Manager

10/10 Excellent

Susan M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ari on Nov 21, 2023
Hi Susan,Thank you for generous rating. We really appreciate it.

10/10 Excellent

Alberto

Stayed 2 nights in Nov 2023
Response from Laurel on Dec 16, 2023
Dear Alberto,Thank you for staying with us and taking the time to share about your stay! I hope we may welcome you again.Laurel, Asst Manager

10/10 Excellent

Mark

Great location. Clean rooms and friendly staff. Nice breakfast with some health conscious choices.
Stayed 4 nights in Oct 2023
Response from Ari on Nov 9, 2023
Hi Mark,We are so happy that you enjoyed the complimentary hot breakfast. Thank you for staying with us.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ari on Nov 6, 2023
Hi Laura,Thank you for your very kind rating. We really appreciate it. See you next time.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice new place, very well located
Stayed 4 nights in Oct 2023
Response from Ari on Nov 6, 2023
Hi Lee,Thank you for your very kind review. We really appreciate it. See you next time.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Boulder
Stayed 1 night in Oct 2023
Response from Ari on Oct 31, 2023
Hi Mike,Thank you for your kind words. We really appreciate it. See you next time

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ari on Oct 31, 2023
Hi Grant,Thank you for your generous rating. We really appreciate it.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and great staff
The front desk was very courteous and friendly. The room was exactly what I expected and clean. The continental breakfast was good, and the options for breakfast changed everyday.
Stayed 4 nights in Oct 2023
Response from Ari on Oct 27, 2023
Hi Shawn,Thanks for your kind words regarding our complimentary hot breakfast buffet. We are so happy that you had an excellent stay.We hope to see you next time.

10/10 Excellent

BOBBI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ari on Oct 27, 2023
Hi Bobbi,Thank you for your kind rating, and for staying with us. We hope to see you next time.

10/10 Excellent

Terri

Stayed 1 night in Oct 2023
Response from Ari on Nov 1, 2023
Hi Terri,Thank you for your generous rating. We very much appreciate it.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, convenient, low keyed. Not much that is close by, but an easy ride to restaurants and into town. Friendly staff, clean rooms, a small breakfast offering.
Stayed 7 nights in Oct 2023
Response from Ari on Oct 16, 2023
Hi Carlos,Thank you so much for your positive words, and for staying with us.

10/10 Excellent

Clyde

Stayed 2 nights in Oct 2023
Response from Ari on Oct 31, 2023
Hi Clyde,Thank you for your generous rating. We really appreciate it.

8/10 Good

Alison H

Stayed 2 nights in Oct 2023
Response from Ari on Oct 9, 2023
Hi Alison,Thank you for your kind rating, and for staying with us.

10/10 Excellent

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield Inn Boulder
Nice, clean, and quiet. Not fancy, but it has what you need. Ample parking (Well lit) decent neighborhood. Someone is always at the front desk if you need anything.
Stayed 3 nights in Oct 2023
Response from Ari on Oct 6, 2023
Hi Travis,Marriott created the Fairfield Inn brand to "a beautifully simple stay whenever you travel." It sounds like we hit the mark with you.Thank you for your kind review.

10/10 Excellent

Lori

Stayed 1 night in Oct 2023
Response from Ari on Oct 4, 2023
Hi Lori,Thank you so much for your kind rating, and for staying at the hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ari on Oct 4, 2023
Hi,Thank you so much for your kind rating, and for staying at the hotel.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Beginning the week in Boulder
The hotel is fairly conveniently located, and the room was spacious, relatively comfortable and quiet. The one chair, at the desk, was comfortable but could use a set of wheels, especially with the thick carpet. The fitness center, while basic, had enough equipment to get a solid workout. The breakfast offered some variety and the food was reasonably high quality. Unfortunately, the tea tasted absolutely awful - the person working there informed me that this was due to the filtration of the hot water in the hotel. The front desk staff was helpful, especially when I needed a spot to file up all four tires, which had inexplicably fallen low on air.
Stayed 2 nights in Sep 2023
Response from Ari on Oct 2, 2023
Hi Mark,It sounds as though you were able to experience our high level of hospitality, and I am thrilled that you enjoyed it. Please know that we would love to have you back again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay and will visit again!
Stayed 1 night in Sep 2023
Response from Ari on Sep 25, 2023
Hi Lisa,Thank you so much for your kind words and for sharing your experience with the Expedia community.

10/10 Excellent

Jung Yeon

Stayed 1 night in Jun 2023
Response from Ari on Oct 9, 2023
Hi JungThank you for your kind rating, and for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ari on Sep 11, 2023
Hi,Thank you so much for your excellent rating, and for staying at the hotel. We look forward to seeing you next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, well maintained. Friendly staff. Provides easy access to Boulder and surrounding areas. The breakfast hours are a bit limited as are the offerings which are not particularly appealing or well prepared.
Stayed 4 nights in Sep 2023
Response from Ari on Sep 11, 2023
Hi,Thank you so much for sharing your positive experience with the Expedia community. We really appreciate it.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
John was great!
Stayed 3 nights in Sep 2023
Response from Ari on Sep 7, 2023
Hi Carlos,Thank you very much for your kind words regarding our front desk staff. I have passed everything on to John. We hope to see you the next time your travels bring you through Boulder.

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ari on Oct 27, 2023
Hi Isaac,Thank you for your kind review, and for staying with us. We hope to see you next time.

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay but the surrounding area offers little to no amenities (restaurants, coffee shops, shopping, etc)
Stayed 2 nights in Aug 2023
Response from Ari on Aug 28, 2023
Hi Dan,Thank you very much for your generous rating. We appreciate your feedback, and hope to see you the next time you are in Boulder.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean, with very friendly desk personnel. Would stay here again!
Stayed 1 night in Aug 2023
Response from Ari on Aug 17, 2023
Hi Sandra,We are so happy that you enjoyed your stay. Thank you for your kind words

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ari on Aug 14, 2023
Hi Jamie,Thanks so much for staying with us and for leaving such high marks. It appears as though you enjoyed your stay, and we are thrilled.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived extremely exhausted extremely late due to flight delays at the airport but check in was a breeze! I wish I had gotten the clerks name he was so nice and friendly. He had everything ready to go when i got there. I really, really appreciate him for the kindness and grace he gave to me at that time of the morning.
Stayed 1 night in Aug 2023
Response from Ari on Aug 14, 2023
Hi Elizabeth,Thank you for sharing your kind words.Our staff is the backbone of our hotel, and we do not take them for granted. I am lucky to be working with some of the best in the industry. We hope to see you again on your next trip to Boulder.

6/10 Okay

Mia

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Ari on Aug 11, 2023
Hi Mia,Thanks for staying with us.

4/10 Poor

Anoop

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 1 night in Aug 2023
Response from Ari on Aug 8, 2023
Hi Anoop,I am sorry to see that you did not enjoy the hotel more than you did. I would love to know some details of your dissatisfaction.

10/10 Excellent

Estella

Liked: Cleanliness, staff & service, property conditions & facilities
The property and room are very clean. Beds are comfy.
Stayed 1 night in Jul 2023
Response from Ari on Jul 20, 2023
Hi Estella,Thank you so much for staying with us, and for your kind words.