Exterior

Reviews of The Sunset Motel

2 out of 5
The Sunset Motel
523 S. Broad Street, Brevard, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 258 out of 397 reviews" "
Rating 8 - Good. 106 out of 397 reviews" "
Rating 6 - Okay. 25 out of 397 reviews" "
Rating 4 - Poor. 4 out of 397 reviews" "
Rating 2 - Terrible. 4 out of 397 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tiffany

It was very cute. My only complaint is that the rooms are small so it was a little cramped.
Stayed 2 nights in Apr 2024
Response from The Sunset Team on May 4, 2024
Hey TIffany glad you liked your stay. Yeah the single queen rooms without the kitchens are a little tight. We try to keep them at a value price to make up for it. I have held off on remodeling the single queens to come up with a way to build some features in to maximize the comfort for our guest with two occupants in a single queen. Definitely one more goal to achieve to keep making this improve for the guests. Next ask for Andy and I look into a free upgrade to a larger foot print room so you have some perspective on out other options.

10/10 Excellent

Reneé

Traveled with partner
We stayed in the cottage which was perfect. You step outside and the views are amazing. Well kept yard, plenty of birds, white squirrels, hammocks, fire pit and wood already chopped. We can’t wait to return!
Stayed 2 nights in Apr 2024
Response from The Sunset Motel on Apr 29, 2024
so glad you could join us. We look forward to your next visit and hopefully this time next year well have added a bathroom extended the deck into the woods and have completed a decor update.

10/10 Excellent

Alex

Traveled with group
Liked: Amenities
such a lovely little place, feels so comfortable and you get such an older vibe from it. we were left unbothered the whole night and felt incredibly safe!
Stayed 1 night in Apr 2024
Response from Andy on Apr 23, 2024
We enjoyed hosting you Alex. Come back soon.

10/10 Excellent

Rosie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. It is very clean and the owner very friendly and gave us a lot of information on where to dine and the area. We highly recommend it. Looking forward to our next stay in May.
Stayed 2 nights in Apr 2024
Response from Andy on Apr 23, 2024
Thanks Rosie come back soon

2/10 Terrible

Caleb John

Business traveler
Disliked: Amenities
The owner of the property was befriended by my helper. An extra room key was issued without my permission, consent or knowledge. Later said helper turned violent and the sheriff was called. The owner told me directly that if anyone was going to leave it would be me?? Standing water in the shower, dog friendly. I vacated after two nights. One step up from a tent.
Stayed 10 nights in Apr 2024
Response from Andy on Apr 19, 2024
I'm having a hard time believing this review is legitimately submitted by Caleb and not his troubled uncle/employee ( aka "helper we befriended apparently') who checked in with him for the week. Because the picture being portrayed in this review is exactly the opposite how the real Caleb was treated. We went out of our way to help Caleb who needed some assistance in the middle of the night whose "helper" was having an alcohol fueled aggressive argument with Caleb about work. Suggesting we somehow violated security by giving his registered guest a key when he locked himself out the day before this event doesn't pass the logic test. Moreover we stood by Caleb in his time of need and at his request we called the police to help make sure his uncle would be able to calm down and go to sleep. In the last 24 months we have never had to call the police to my motel. This is a chill family roadside motel sanctuary. Did we get mad or evict them for causing a disturbance? no. Quite the opposite, we asked for Calebs guidance on the best way to gently resolve things. We even drove to the local 24/7 mini mart to get his uncle water and food to help him sober up and some sleeping pills to help him sleep. Caleb wanted to leave and we told him wed be happy to cancel the rest of the reservation and let him check out, but he couldn't just leave his uncle in the room as his uncle wasn't the one who booked the room and his uncle was the one having alcohol and behavioral problems. We even said to Caleb his is welcome to stay if he wants us to have his uncle removed. Caleb and his uncle left the motel several days early without telling us and apparently elected to avoid reducing the number of days and receive a refund as courtesy from us. So its odd that we received this review when we dug deep in our efforts to help. If this truly is Caleb we recommend you call us so we can understand why there is such a disconnect here. If anything we would have expected a 5 star review for taking such a personal stake in helping you navigate your family crisis. More importantly we are happy to provide the prorated refund as we would with any of our valued guests who actually notify us they have an unexpected change in plans and need to leave early. And we are happy to offer this courtesy despite this unwarranted negative review. But you have to call us. This is just so puzzling and bizarre.Regretfully,Andyowner

10/10 Excellent

John, Honea Path

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat little retro motel. Very clean. Andy was very accommodating. Nice little perk with the Victrola record player and the supplied LPs. Will definitely be back.
Stayed 2 nights in Mar 2024
Response from Andy on Apr 19, 2024
And we cant wait to host you. Thanks for the feedback. Any recommendations on records we should have in stock?

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andy on Apr 19, 2024
many thanks. come again!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I love it! I will be back🤘
Stayed 1 night in Mar 2024
Response from Andy on Apr 19, 2024
Yes come back. let me know ahead of time and Ill see about a free upgrade if you haven't experienced other things we have to offer.

10/10 Excellent

Shandalier

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fairly new Retro Themed Motel. I recommend it highly.
Stayed 5 nights in Mar 2024
Response from Andy on Apr 19, 2024
Glad you liked it. come visit again

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

NELSON

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Lori

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vintage motel. Sunset is all in with the ‘50s style complete with a turntable and a few records available in the room. Comfortable, clean room and nice outdoor places. Right in town, the motel was very convenient. Can’t wait to visit again.
Stayed 2 nights in Jan 2024

8/10 Good

Deidra

Liked: Cleanliness, property conditions & facilities, room comfort
Fun & Nice to have a Change
We stay in Brevard quite often & this was the first time at the Sunset Motel. I really loved the room decorations and the room was very clean. It was different than staying at a big chain hotel & we thought it was really a nice area. I will say that when we had children, we would have loved to stay because there was a kitchenette in our room and I would have cooked breakfast & lunch for the kids there but would have had to buy a few things to make it work. It would be perfectly fine for one or two people though. No cleaning service between multiple days stay though so if you needed more coffee for your room coffee maker, make sure to buy some locally! That really was the only thing that was below my expectations. Overall & good & fun stay. Would do it again!
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the retro vibe and look forward to the renovations that are coming.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A retro cool experience
My stay at the Sunset Motel exceeded my initial expectations. I was in the apartment and my first impression was… very cool, the décor was 60’s retro. Everything was clean and in good condition and kitchen appliances were like new. A staff member was available by phone and very friendly. There was a turntable with a half dozen LPs. Putting the needle on vinyl took me back decades. I will stay there again, if the apartment is available.
Stayed 3 nights in Nov 2023
Response from The Sunset Motel on Nov 26, 2023
Hey Lyle. Glad you had the opportunity to experience the upstairs apartment. Its all about vintage vibes with atomic flair at a little bit of a premium fee.We look forward to your next stay.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Took us back to traveling when we were young. Highly recommend for something different.
Stayed 2 nights in Nov 2023
Response from The Sunset Motel on Nov 7, 2023
Thanks William. That's exactly what we hope to accomplish!

6/10 Okay

Luzette, Slidell

Traveled with partner
Very Basic motel. Clean. Close to a noisy highway and the heater thermostat didn’t work properly. We did have heat but the temperature was about 10 degrees or more different than what the heater/thermostat read. Pillows were extremely soft.
Stayed 2 nights in Nov 2023
Response from The Sunset Motel on Nov 7, 2023
Thanks Luzette. Ill have my handman check it out tomorrow. As a new owner making my way through years of deferred maintenance, your feedback is valuable.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything I had hoped for and more. Absolutely wonderful place to relax and regroup.
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Nov 26, 2023
James we look forward to hosting you again thanks for the feedback.

6/10 Okay

Kevin

Throw back which need updating.
Cool look but the room needs updating especially the bathroom. Wasn’t until the next morning we realized there wasn’t any soap or shampoo in the room so just rinsed off without lather. No cable with a sketchy fire stick set up with no local stations. Beds no too comfortable. So while kitschy not too comfortable.
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Oct 29, 2023
Hey Kevin. Sorry to hear about some of the issue you had. Thanks for the feedback we strive to improve every day. If you plans bring back through Brevard, give us a call and we'll see if we can match you up with a renovated room.The televisions have been mostly upgraded to 4K flatscreens with Firestick or Roku. The Firestick uses the Comporium cable TV app for all the cable channels and HBO. That was listed in the envelope with your key. You are also able to log into your preferred streaming channels you subscribe to at home. Perhaps we can do a better job of socializing that. The soaps and shampoos and conditioner should be in every room and sometimes are on a shelf behind the bathroom door. In the rare cases we have forgotten to replace them, we have extras in the common area lockers and just need a phone call to tell you where they are if we are not on site to bring them to you. With regard to the bedding, the first thing I did when I purchased the motel in 2020 was replace all mattresses with high end foam mattresses with cool-gel toppers. Generally speaking that has been a positive experience for most. As for updating, we are taking a deliberate and slow approach having only updated about 30% of the rooms so far. WE want to be sure we are on target with a fun new look and we don't want to have to double room prices to pay for a 500,000 upgrade :-). If you happened to miss one of those I can see how it would feel a little dated.Best regardsAndy S.owner

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and unique. We will definitely visit again.
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Oct 29, 2023
We look forward to hosting you Bryan

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Oct 27, 2023
Kaitlin - Don't make us blush. 10 out of 10. My staff is going to get jaded. We look forward to your next visit.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Oct 25, 2023
Safe travels Robin. We look forward to your next visit

10/10 Excellent

Marco

Liked: Cleanliness, staff & service
Second time in this hotel, a good place to stay few days.
Stayed 3 nights in Oct 2023
Response from The Sunset Motel on Oct 24, 2023
always a pleasure. thanks for the review Marco

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills - great stay
Great stay - no frills - but would stay again
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Oct 20, 2023
And we'd host your again!

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Older Motel but clean.
Response from The Sunset Motel on Oct 20, 2023
Thanks Nadine. We are slowly renovating rooms but take pride in being clean with great mattresses and serene common area in the back.

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mid century style, new renovation. Owner/manager promptly addressed 2 problems that arose. Affordable and clean.
Stayed 2 nights in Oct 2023
Response from The Sunset Motel on Oct 14, 2023
Hi Debbie safe travels

8/10 Good

sharon, brandon

Liked: Cleanliness
Vintage motel- very quaint - enjoy staying there when visiting my daughter at Brevard college
Stayed 4 nights in Oct 2023
Response from The Sunset Motel on Oct 14, 2023
Hi Sharon, thanks for the review and we look forward to hosting you in the future

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Oct 15, 2023
Safe travels William

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great retro feel.
Stayed 2 nights in Oct 2023
Response from The Sunset Motel on Oct 9, 2023
Hey Mark. We look forward to your next visit.

10/10 Excellent

DAVID, EASTLEIGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a week in the 1 bed suite - very nice. Especially liked the kitchen with induction hob, coffee machine, microwave, toaster etc and a full set of pots crockery etc.
Stayed 8 nights in Sep 2023
Response from The Sunset Motel on Oct 9, 2023
Thanks for staying with us David. We look forward to hosting you in the future

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Area available around hotel. Firepit.
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Oct 9, 2023
Hi Lynn. So glad you had some fellowship at the firepit. We hope we get a chance to host you again in the future.

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wonderful back area with a fire pit. It was so nice to sit out there after we walked to the brewery and dinner. Very nice
Stayed 1 night in Oct 2023
Response from The Sunset Motel on Oct 7, 2023
We look forward to hosting you again Monica. Thanks for the review.

10/10 Excellent

Gene

Room was very small and we kept bumping into each other at the bathroom door. Also Wi-Fi and internet very sketchy. Actually the first time we have ever been disappointed at the Sunset. We did not use maid service at all but still tipped. We will come back anyway.
Stayed 3 nights in Sep 2023
Response from The Sunset Motel on Oct 27, 2023
Hey Gene we look forward to your next stay. Apologies about the internet. Our local cable provider turned off all the cable TV permanently in Brevard last month without notifying people properly. We have been scrambling to roll out wifi streaming television and we think it has exposed some areas we need to improve as all the streaming TV absorbs our bandwidth at times. Lets get you in a room with more space next time or even one of our newly renovated rooms if available. We strive to improve every day.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the retro motel experience. Fantastic job keeping the property up, room was very clean. We would definitely come back for a stay.
Stayed 1 night in Sep 2023
Response from The Sunset Motel on Sep 24, 2023
Thanks for the review. We appreciate you!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, room comfort
Comfortable Stay
We really enjoyed our trip to Brevard and our stay at the Subset Motel. We’ve frequented Brevard and have always loved this little motel, so it was fun to get to stay there. It was very convenient to everything, the beds were comfortable, we had plenty of towels, and the water pressure was good. The only downside is that being an older building, the walls are thin so it’s easy to hear street noise. We just slept with a soundscape going to help block out some noise and that worked well for us. We have no complaints. It’s definitely just your basic room, but we don’t go to the mountains to stay in our room.
Stayed 2 nights in Sep 2023
Response from The Sunset Motel on Sep 20, 2023
Thank you for the kind words! Come see us next time you're in Brevard!

10/10 Excellent

Jody, New Smyrna Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We met the owners very nice. We will be back to stay again.
Stayed 1 night in Sep 2023
Response from The Sunset Motel on Sep 18, 2023
Thank you for your review. It was a pleasure!!

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
❤️ Sunset Motel!
Super cute motel with fun vintage feel. We loved the Victoria in the room! Easy check in and checkout. Felt safe and comfortable. Only had an issue with one thing, which was the lack of a shower curtain liner. There was only the outer fabric curtain, therefore making for a bunch of water on the floor. Otherwise, fantastic!
Stayed 1 night in Sep 2023
Response from The Sunset Motel on Sep 18, 2023
Thank you for the review. I apologize about the shower liner. Our staff works had to keep it clean and well supplied. Cute pics!

8/10 Good

Victor

Liked: Cleanliness, staff & service, room comfort
Yep, it's a good place!
Great place to rest up from a good mountainbike ride! Convenient to all downtown has to offer
Stayed 2 nights in Aug 2023
Response from The Sunset Motel on Aug 31, 2023
Thanks for the review!

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from The Sunset Motel on Nov 26, 2023
Thanks Robert visit again!

6/10 Okay

John

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
An old "motor court", nicely redone some years ago. Ok furniture, good bed, and so-so bathroom. A good value in a high demand area.
Stayed 3 nights in Aug 2023
Response from The Sunset Motel on Aug 23, 2023
Thanks for your response. We are working on upgrading many of the rooms. We have completed 6 rooms so far. We always appreciate feed back!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Sunset Motel on Aug 18, 2023
Thank you for the 10!!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flamingos
Second time staying here and will probably not be the last. Very comfortable and the retro style is unique in a good way.
Stayed 2 nights in Aug 2023
Response from The Sunset Motel on Aug 14, 2023
Thank you so much!! I am glad you enjoy it!!

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the cutest places we have stayed. So quant and lots of places outside to relax and visit with friends. Nice decor, super cute.
Stayed 2 nights in Aug 2023
Response from The Sunset Motel on Aug 14, 2023
Thank you we try hard! We appreciate you!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything mentioned above, efficiency was convinient
Stayed 3 nights in Aug 2023
Response from The Sunset Motel on Aug 13, 2023
Thank for spending time with us! Come see us again!!

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Sunset Motel on Aug 10, 2023
Thank you!

10/10 Excellent

Amanda

Stayed 1 night in Aug 2023
Response from The Sunset Motel on Aug 7, 2023
Thank you for taking time to share your thought! We are glad you enjoyed your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owners very friendly and helpful.
Stayed 4 nights in Jul 2023
Response from The Sunset Motel on Aug 2, 2023
Thank you for choosing us!!

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel was wonderful . Kid and dog friendly. Staff is very nice. Property is so cute and well maintained. Room was very clean and had everything we needed. Proximity to downtown Brevard is excellent . Definitely walkable. Also close to many other things to see and do. A !! Thank you Sunset Motel!
Stayed 3 nights in Jul 2023
Response from The Sunset Motel. on Jul 31, 2023
Thank you for picking us! We appreciate your kind words.