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Reviews of Casa Santa Ana Hotel Boutique - Spa

4 out of 5
Casa Santa Ana Hotel Boutique - Spa
Calle Del Carretero 29 No 10b - 34, Cartagena, Bolivar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 74 out of 108 reviews" "
Rating 8 - Good. 28 out of 108 reviews" "
Rating 6 - Okay. 4 out of 108 reviews" "
Rating 4 - Poor. 1 out of 108 reviews" "
Rating 2 - Terrible. 1 out of 108 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Casa ana
Amazing Fabulous friendly staff made us feel ver comfortable
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Anita, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property. Lovely attentive staff. Spacious room. Loved the common areas - lounge, dining, rooftop. Will definitely come back.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Annette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place in the charming Getsemani area
Stayed with a friend 1 night at the Casa Santa Ana Hotel Boutique - Spa, which we both enjoyed very much. They welcome you with a free drink of your choice. They have a lovely roof top pool, which was a perfect way to cool down in the heat. They do some lovely massages and facial treatments, which we unfortunately didn't have time to try.The Garden and breakfast is gorgeous and the staff cannot do enough for you so can only recommend this place.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Great staff that was very kind and helpful. Very clean
Stayed 2 nights in Jan 2020
Response from LAURA on Feb 3, 2020
Thank you very much for visiting Santa Ana and for your comments, we apreaciate it a lot! We hope we can welcome you again!

10/10 Excellent

Verified traveler

The ladies were wonderful. The room was modern and clear snd perfect for pur needs. The breakfast was delicious. The rooftop pool was lovely on the middle of tge hot afternoon. I would stay here again in a heartbeat. Loved it!
Stayed 2 nights in Jan 2020
Response from LAURA on Feb 3, 2020
Thank you very much for visiting us! We are very happy to know that your stay was pleasant and we will love to welcome you again! Best regards

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Lance S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from LAURA on Feb 3, 2020
Thank you very much! We apreaciate it a lot! We hope to welcome you again! Best regards,

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019

8/10 Good

Remie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Girlstrip, Washington D.C

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at hotel were amazing. They went above and beyond to make sure we were happy with our stay. I highly recommend this hotel. Food was great, room service was awesome and would stay at this hotel again if I had to.
Stayed 6 nights in Nov 2019

10/10 Excellent

Irodriguez, Los Angeles, CA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were cheerfully greeted at the front door by staff. The hotel is centrally located to most eateries and just outside of the Walled City. We absolutely loved, loved, loved our stay at the Santa Ana Hotel. Highly recommend. You wont regret it.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. Excellent breakfast. Nice rooftop pool.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa de Santa Ana is a family-owned boutique hotel in the heart of a lively neighborhood just outside the Old City. The staff were all friendly and helpful. Visiting Cartagena during a rare heatwave, with temps in the 90’s F, the AC in the room was a welcome relief. And they serve the best coconut limeade in the city!
Stayed 3 nights in Aug 2019
Response from Gracias on Aug 14, 2019
Thank you very much for your nice review we are very happy to know that you enjoy the stay in Santa Ana, we hope we can welcome you again!! Warm regards from the all team 🤗

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff was awesome along with morning breakfast!
Stayed 2 nights in Jul 2019
Response from Saludos on Jul 26, 2019
Thank you very much for your coments, we apreciate it a lot! Warm regards from all the staff, we hope to welcome you again! Have a great day!! Laura Akkermans

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 1 night in Jul 2019
Response from Ana Maria on Jul 12, 2019
Señora Ana Maria muchas gracias por sus comentarios, un gusto para nosotros atenderla, la esperamos pronto!! esperamos que haya tenido un feliz regreso a casa. Un abrazo de todo el equipo Santa Ana!!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
City center easy access to old town Room was clean safe no one can enter into the casa Our toilet bowl was broken but was fixed we only met an English speaking person last day which was nice but we needed some things like an extra towel or needed help with operation of the tv that spoke only English and we were stuck no help place is nice but was looking for a new place not old
Stayed 4 nights in Jun 2019
Response from Administrador on Jun 29, 2019
Dear guest, our apologyse for your bad experience with the service, unfortunately not all our staff is speeking english but some of them are already in training process. We have some tools in the mean time to communicate like an translation app and you can always access to a whatsapp number with a person who can speek english to help you. Sorry if the staff wasn´t clear about this, will not happen again we will improve our service. Thank you very much for your comments

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Santa Ana Team on Jun 20, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location to discover the Centro Historico
Cosy place with only five bedrooms. Small pool on the rooftop which was really relaxing after a long day of sightseeing. Very close to the night life, nevertheless absolutely quiet inside. Friendly and attentive staff, However our room in the ground floor smelt slightly of damp, most likely based on the only opening or more correctly the shutters being part of the door (no further window).
Stayed 3 nights in May 2019
Response from Santa Ana Team on Jun 4, 2019
thanks for your comments . It was a pleasure for all the Santa Ana house team, they could have attended. We hope to see you soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff made you feel lime you were royals. At last minute we decided to stay overnight at Playa Bendita, and staff called us to made sure we were OK. Comfortable and CLEAN bed. My new thing : a delicious welcome “limonada de coco” Higly recomend this hotel and a spa massage !!! Definitely will be back.
Stayed 5 nights in May 2019
Response from Adminitrador on Jun 29, 2019
Dear guest, thank you very much for your nice comments, we are very happy and pleased! We will be very happy to wellcome you again in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
A little too green
We really enjoyed our stay but had no hot water in the shower. Additionally, they came to bring something to our room and unplugged our charging phones, perhaps to save electricity. Also, the AC was stopped at 75 degrees, again, we presume to save energy. All about being green but if I am paying for a nice hotel I expect to be able to use the power and have hot water.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect; location, facilities, and one special mention to the staff!!
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute colonial home with charm and character. Breakfast was prepared a la cartel and the pool added an extra touch to our stay
Stayed 3 nights in Mar 2019

6/10 Okay

Jessica

Casa Santa Ana was certainly nice, but overpriced for what it is. I had spent the first two nights in Cartagena elsewhere for less money and everything about Casa Santa Ana fell short in comparison. It was really the little things that made a big difference, we didn't have any soap in the room? You had to pay for water, being that you can't drink the tap water I expected the hotel to provide drinking water (at least a bottle a day?) The WiFi didn't work for the first day we were there and it was in and out for the rest of our stay. The first day/night we were there it took 10-15 minutes to get into the hotel as you don't have a key to the front entrance and have to use the knocker on the front door (I'm pretty sure the buzzer was broken?). All in all I'd say your money can definitely go further elsewhere.
Stayed 2 nights in Mar 2019

10/10 Excellent

Terrell, Cooper City, Florida

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in more of a local area but within walking distance of the old town area. It is a restored colonial home. The hotel on request provided transportation to and from the airport. The hotel staff made a great breakfast and were very helpful in providing us with a one-day guided tour of the city. We felt perfectly comfortable walking around the area. It was a much more relaxed environment than the tourist laden old town area.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, clean, quiet hotel. Very lovely courtyard. Not all rooms have windows other than one in the door.
Stayed 5 nights in Feb 2019

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Maria Jose Passos on Jan 22, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was a little unexpected. Lots of bars and restaurants, but Noisy, lots of low cost hostels in area, not much shopping.
Stayed 3 nights in Nov 2018
Response from Maria Passos on Nov 22, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Gary

Great stay. Fantastic breakfast - super friendly staff. Nice clean room. Amazing rooftop pool area to relax in after a hard day walking around the town. Close to super trendy Plazo Trinidad surrounded by street food, bars and the street art. But only a short 5 minute walk to the Clock Tower. 100% recommend.
Stayed 4 nights in Nov 2018
Response from Maria Passos on Nov 22, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Tranquil Casa
Casa Santa Ana was awesome. I highly recommend this beautiful boutique hotel. I'll would definitely go back if ever in Cartagena. Lived It!
Stayed 4 nights in Nov 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Maria Jose Passos on Nov 17, 2018
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful choice in Cartagena
Wonderful stay! The staff are so lovely and welcoming, the little hotel is gorgeous and cozy and always spotless. Perfect location as well. Can't beat it for the amazing price!
Stayed 5 nights in Oct 2018
Response from Maria Jose on Nov 7, 2018
Thanks for your comments. It was a pleasure for us to have you in our hotel.

10/10 Excellent

Yalda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-Very quaint, clean, and chic. -24/7 staff
Stayed 1 night in Oct 2018
Response from Maria Jose on Nov 7, 2018
Thanks for your comments. It was a pleasure for us to have you in our hotel.

10/10 Excellent

Verified traveler

small charming hotel
a beautiful little hotel, the staff was super friendly and helpful and the location was in a part of the city that was full of live specially on the weekend
Stayed 3 nights in Aug 2018
Response from María José Passos on Sep 10, 2018
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
There needs to be at least one hotel staff on duty who speaks ENGLISH!!!!
Stayed 5 nights in Aug 2018

10/10 Excellent

Matt, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a great location! The staff was very nice and helpful and the breakfast was delicious!
Stayed 3 nights in Jul 2018
Response from Maria José Passos on Jul 24, 2018
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Steph, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was so close to giving this place rave reviews until our check out experience. The staff are all very nice and the rooms were so cute. The location was perfect and we felt safe walking during the day and night. The staff don't speak English but that wasn't an issue for us (but may be if you don't know enough Spanish). Our check out was rocky when their machine wasn't working and they all of the sudden didn't accept VISA (all we carry). We left 30 min later than preferred for the airport because of this. But overall a lovely stay.
Stayed 3 nights in Jul 2018
Response from María José Passos on Sep 10, 2018
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Great location, excellent staff and service, delicious food, centrally located. Would definitely stay there again!
Stayed 3 nights in May 2018
Response from María José Passos on May 21, 2018
Dear Guess, Thanks for your comments. It was a pleasure to have been able to attend you for all the santaana team.

10/10 Excellent

bibiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Santa Ana - As lovely as it gets ❤️
Casa Santa is as lovely as it gets !!! Very chic yet homey. The staff starting from Maria Jose and all lovely staff were excellent . They also helped me pack my shopping excess!! Staying here allowed me to explore 2 neigborhoods. - Getsamani and the Walled City , The day trip to Gente de Mar was sold out online but Maria Jose was able to get me a slot !! Would definitely recommend Casa Santa Ana!!
Response from María José Passos on May 21, 2018
Dear Guess, Thanks for your comments. It was a pleasure to have been able to attend you for all the santaana team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is super nice. Close to everything. Breakfast is healthy and fresh.
Stayed 4 nights in Apr 2018

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome boutique hotel. Great service and attention from staff, and perfectly located within Cartagena!
Response from María José Passos on Apr 17, 2018
Thanks for your comments. It was a pleasure for the entire Santa Ana team to make you feel at home.

10/10 Excellent

Luis, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
I had a great time. They took care of me from the moment I arrived until I left. Great breakfast! My facial and massage were amazing. I was pampered by the staff
Stayed 2 nights in Mar 2018
Response from María José Passos on Apr 17, 2018
Thanks for your comments. It was a pleasure for the entire Santa Ana team to make them feel at home.

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room, but service slightly lacking
Only there for 10 hours. Room and bathroom were both very nice, but service was lacking. No water available in room in a city in which you cannot drink the tap water. Three bottles of water in the minifridge were frozen solid (unclear if free or not). When we arrived to check in around 10:30pm, the night manager couldn't find our reservation, then tried to have me fill out and sign a form for a reservation for multiple days at a later point in the month with someone else's name on it. Took a while to resolve, but was all fine in the end.
Stayed 1 night in Mar 2018

10/10 Excellent

Raoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel in Cartagena
Real boutique hotel in the middle of the action. Super nice and efficient staff. Room was very quaint, quiet and comfy. A dream’s stay.
Stayed 1 night in Mar 2018

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
We stayed in their suite, which was really comfortable! Private rooftop pool and great breakfast were a plus! The neighborhood is lively but not loud with lots of food/drink options. Would definitely recommend :)
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
we enjoyed our stay in Casa Santa Ana , clean , very convenient location , very helpful staff , only problem that staff does not speak English
Stayed 3 nights in Feb 2018

8/10 Good

RF, Florida

Liked: Cleanliness, staff & service
Getsemani central
This sweet casa was my home base for the weekend. I highly recommend staying here in the Getsemani neighborhood — it’s far enough (15min walk) from the extra touristy Old City but right at the center of a vibrant, safe and fun area. The welcoming staff were very attentive. Breakfast was delicious. Two tips: it is noisy in the streets (at least a Friday and Saturday nights when I was there) so bring earplugs to sleep. Also, the hotel offers a airport shuttle but charges a 300% markup! Take a taxi instead for 2,000 COP (around $4.25 USD)
Stayed 2 nights in Feb 2018
Response from María José Passos on Mar 14, 2018
Good afternoon, dear guest. Thank you for having stayed at our hotel. We want to clarify that the transfer service is very different from taking a taxi, because the person who pick you up, it must keep the vehicle in a parking lot and then wait while the plane lands in many cases the fly is dalayed and the person must wait and pay for parking.

8/10 Good

Seneca Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautifully quaint
Wonderful boutique hotel, beautifully done, wonderful staff and service. Great location for walking anywhere, made from scratch breakfast. The only reason I am not giving 5 stars as we had no hot water for 1.5 days. Highly recommend staying here.
Stayed 4 nights in Nov 2017