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Rating 10 - Excellent. 283 out of 381 reviews" "
10 - Excellent
283
Rating 8 - Good. 69 out of 381 reviews" "
8 - Good
69
Rating 6 - Okay. 18 out of 381 reviews" "
6 - Okay
18
Rating 4 - Poor. 3 out of 381 reviews" "
4 - Poor
3
Rating 2 - Terrible. 8 out of 381 reviews" "
2 - Terrible
8
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Angelique
Traveled with partner
May 18, 2024
Liked: Cleanliness, staff & service, amenities
The AC was pretty noisy and probably needs fixed but the room was clean and comfortable.
Angelique
Stayed 1 night in May 2024
Response from FOM on May 21, 2024
Dear Angelique,Thank you for taking the time to leave a review. Its through guest reviews that we are are able to see where we can improve. We will be looking into this and making sure this is addressed. We appreciate you taking the time to leave a review and hope you will visit again!
I love SpringHill properties!!! Love the details of the design. Everything is simple clean updated, bathroom is perfect- plenty of towels, hooks in the right places, good lighting, great mirror, shower has the pump toiletries…. Its the best hotel group for travelers!!!
Pam
Stayed 1 night in May 2024
Response from FOM on May 15, 2024
Dear Pam,Thank you for taking the time to leave a review. We are so glad to hear you enjoyed your stay and we hope you will visit again!
Check innstaff was very friendly and willing to help accommodate my family.
Melissa
Stayed 1 night in Apr 2024
Response from FOM on Apr 30, 2024
Dear Melissa,Thank you for taking the time to leave a review. We are so glad to hear that you had a nice stay and that our front desk staff was welcoming. We hope you will visit again should your travels bring you our way!
The property was very clean and restaurants close by. Our only complaint was noise from the room above us. It sounded like a gymnasium up there til late in the night.
Shelia
Stayed 2 nights in Apr 2024
Response from FOM on Apr 25, 2024
Dear Shelia,Thank you for taking the time to leave a review. We sincerely apologize for the disturbance you experienced during your stay. We are happy to hear the rest of your stay was enjoyable and hope you will visit again despite the noise issue.
10/10 Excellent
Kathleen
Apr 20, 2024
Liked: Cleanliness, staff & service
Kathleen
Stayed 1 night in Apr 2024
Response from FOM on Apr 25, 2024
Dear Kathleen,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!
Dear Rita,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again.
8/10 Good
Rebecca
Apr 1, 2024
Rebecca
Stayed 1 night in Mar 2024
Response from FOM on Apr 25, 2024
Dear Rebecca, Thank you for taking the time to leave a review. It's through guests reviews that we are able to see where and how we can improve. Your experience has been shared with the management team. Thank you again for taking the time to leave a review.
10/10 Excellent
Johanna
Mar 26, 2024
Liked: Cleanliness
Johanna
Stayed 1 night in Mar 2024
Response from FOM on Apr 8, 2024
Dear Johanna,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!
Everything was great. My only complaint would be not super family friendly with a door that is kind of see through for the bathroom and no night light for night time.
Brandi
Stayed 1 night in Feb 2024
Response from FOM on Mar 4, 2024
Dear Brandi,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!
Everything was amazing. The staff the room the bartender.(James) made us feel welcomed and were extremely accommodating. The only negative thing I would say is regarding breakfast state that it goes till 930 however, starting at 9am they began cleaning it up and not replacing items.
Patricia
Stayed 1 night in Feb 2024
Response from FOM on Feb 22, 2024
Dear Patricia,Thank you for taking the time to leave a review. Your experience has been share with the management team. We are glad you enjoyed your stay and hope you will visit again.
Really nice place to stay and close to lots of restaurants and stores. We took advantahe of the bar and their lite meals were just what we needed after a long day of driving. Room was extremely clean. We will stay there again for sure.
Gerald
Stayed 1 night in Feb 2024
Response from FOM on Feb 7, 2024
Dear Gerald,Thank you for taking the time to leave a review. We are glad you had a pleasant stay and hope you will visit again.
Dear Mary,Thank you for taking the time to leave a review. Your experience has been shared with the staff as a way of celebrating the great guest service we provided.
Everyone at this property was welcoming, helpful and pleasant. The room was clean, the breakfast was great. Kids loved the hot chocolate available in the evening. My son wants to come back even when we have no other reason to visit this city again!
Cathleen
Stayed 1 night in Jan 2024
Response from FOM on Feb 7, 2024
Dear Cathleen,Thank you for taking the time to leave a review. We are glad you and your family had such a pleasant stay and hope you will visit again!
Very clean. Friendly staff. Only issue was breakfast time changed on weekend to weekday and we were not told and missed breakfast second day of stay
Julie
Stayed 2 nights in Dec 2023
Response from FOM on Feb 7, 2024
Dear Julie,Thank you for taking the time to leave a review. I do apologize that you were not made aware of the breakfast hours. Your feedback has been shared with our staff to insure this does not happen again. Once again thank you for leaving a review and we hope you will visit again!
As soon as we arrived, I could tell by the cleanliness in the lobby to the caring staff that this was going to be so much better than I expected. Our previous hotel stay somewhere else was a nightmare so this was a welcome change. In our room, I never heard any noise throughout the hotel and almost thought it was empty even though it wasn’t. Staff responded to all our needs and were always polite. The room was clean and smelled fresh. Beds and linens were fresh and clean. The suite we got was beautiful and plenty of room for a family of 5. I’ve already decided any time I come here again, this hotel is my first choice.
Sonia
Stayed 5 nights in Dec 2023
Response from FOM on Feb 7, 2024
Dear Sonia,I'm so happy to hear that you had a great stay. Our staff strive to provide guests with a welcoming and relaxing stay. Thank you for leaving a review and we hope you will visit again!
10/10 Excellent
Tracy
Traveled with family
Dec 28, 2023
Liked: Amenities
Tracy
Stayed 2 nights in Dec 2023
Response from FOM on Feb 7, 2024
Dear Tracy,Thank you for leaving a review. It's through guests reviews that we are able to see where we can improve. We are glad you enjoyed your stay and hope you will visit again!
10/10 Excellent
Dana
Dec 20, 2023
Dana
Stayed 1 night in Dec 2023
Response from FOM on Feb 7, 2024
Dear Dana, Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!
The front desk ladies were amazing! So kind , friendly and very engaging.
Lorie
Stayed 1 night in Sep 2023
Response from FOM on Sep 20, 2023
Dear Lorie,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!
6/10 Okay
Linda
Traveled with family
Aug 21, 2023
Liked: Staff & service
Stayed here last year and all was EXCELLENT!
This year was not so great. The room had a smell when you walked in. The bed pillows also smelled funky. The lights over the bed area and in the closet didn’t work and the bottom of the shower had a lot of mold.
Linda
Stayed 2 nights in Aug 2023
Response from FOM on Aug 24, 2023
Dear Linda,Thank you for taking the time to leave a review. I sincerely apologize that we did not meet your expectations. I have notified the housekeeping team so that we can make sure this is an isolated incident. Thank you for bringing this to our attention.
Very clean. Front desk excellent. Disappointed at breakfast selection and was told “breakfast was done at 9:00am” however the sign on the wall says 9:30am. Thinking they just do not make more food after 9:00 am on a weekend??! You get what you get?
Verified traveler
Stayed 1 night in Aug 2023
Response from FOM on Aug 7, 2023
Dear Anonymous,Thank you for taking the time to leave a review. We sincerely apologize for your experience and your experience has been shared with the management team.
We always love staying in Chambersburg because of all the dining options and convenient location. This is our first time in this Spring Hill Suites. I am impressed with its cleanliness. I take stairs a lot in hotels as you can check their level of cleaning. These stairwells are very clean. The whole hotel feels modern and aesthetically pleasing.
Chuck
Stayed 1 night in Jun 2023
Response from Heather on Jun 27, 2023
We apprechiat your kind words and are very happy you were pleased with your stay! Hope to have you back soon.
The bathroom barn doors were not great. Ours you had to close very slowly for it to stay shut and it did not lock. Someone else got stuck in their bathroom and had to have maintenance come get them out. However, the staff was amazing when this happened. Absolutely amazing. Hooray for good staff!!!!
Rebecca
Stayed 1 night in Jun 2023
Response from Heather on Jun 22, 2023
Thank you for your feed back and kind words for the staff here at Springhill Suites by Marriot in Chambersburg PA. We apologize for any inconvenience, and i am happy we were able to get the issue resolved. We hope to see you again in the future! Have an amazing day!
Super nice location and roomy hotel room. The pool is very small and the T.V. is in an odd place but could've easily stayed a few days and been comforable! Appreciated that the hotel had a small continental breakfast.
Cristina
Stayed 1 night in Jun 2023
Response from FOM on Jun 8, 2023
Dear Cristina, Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!
Thank you for taking the time to leave a review. It's through guest reviews that we are able to see where we can improve. We hope you choose to stay again!
The front desk was smoking right on the patio by thr firepit so you could smell it also i was told 630 to 930 for breakfast and it ended at 9
Nicole
Stayed 1 night in Apr 2023
Response from FOM on May 29, 2023
Dear Nicole,Thank you for taking the time to leave a review. Its through guests reviews that we are able to see where we can improve. I apologize for how your stay went with us and we will be looking into this. Thank you for bringing these concerns to our attention.