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Reviews of Baymont by Wyndham Chicago/Alsip

2.5 out of 5
Baymont by Wyndham Chicago/Alsip
12801 South Cicero, Alsip, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 445 out of 1011 reviews" "
Rating 8 - Good. 325 out of 1011 reviews" "
Rating 6 - Okay. 115 out of 1011 reviews" "
Rating 4 - Poor. 67 out of 1011 reviews" "
Rating 2 - Terrible. 59 out of 1011 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Hudson

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was very disappointed with the condition of the hotel. It did not live up to the elegance expected of the Wyndham brand. During check-in, I was informed about the non-smoking rule and the extra charges for smoking violations. While I didn't have any issues with this rule, the hallways and my room smelled like an old Vegas casino, with a faint cigarette odor. The next morning, our room smelled like someone had been smoking pot nearby. I was extremely annoyed by this. The carpets seemed old, and I had difficulty sleeping at night because I kept waking up feeling extremely congested and stuffy and I know this was due tocrhe carpet in the room. I believe the hotel is in need of a remodel and air purifiers. I paid $224 for two nights, which I found to be expensive for a place that felt more like a motel. I was disappointed in my choice of stay, as I never have any issues with my choices, but this time Wyndham disappointed.
Stayed 2 nights in May 2024

6/10 Okay

Heather

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Carpets in hallway dirty doors leading into building were comparable to those om the old projects that were tor. Doen
Stayed 1 night in May 2024

8/10 Good

corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard
Stayed 1 night in May 2024

4/10 Poor

poppa

Liked: Cleanliness, staff & service, property conditions & facilities
I can't give this place a good review because they kicked me out after 5 days even tho I am here for the catastrophe team helping fix the hail damaged cars. My trip is going be over 2 weeks and I had to leave after 5 days. The place itself is fine I can't really say anything bad about the rooms or the building itself. But how do u make your customer leave in the middle of there work trip. To me that wasn't right
Stayed 5 nights in May 2024

8/10 Good

Nesreen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

JUAN CARLOS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from FDM on May 16, 2024
Thank you for taking the time to tell us about the hotel. Have a great day. We hope to see you again.

8/10 Good

Scott, West Chester

Business traveler
Liked: Cleanliness, staff & service
Clean but well used, a couple notable room repairs needed.
Stayed 1 night in May 2024
Response from FDM on May 15, 2024
Thank you for taking time out of your day to leave us a great review. Please rest assured that these specific matters are being taken care of. Thank you again ad enjoy your day.

10/10 Excellent

winston

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room,nice breakfast, excellent water pressure!!
Stayed 1 night in May 2024
Response from FDM on May 11, 2024
Thank you for taking time out of your day to leave us an amazing review. Positive feedback is always appreciated. We are glad to hear the hotel in general met your expectations. Thanks once more and we hope you enjoy your day!

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The mattresses need replacing or at the least need to be rotated.
Stayed 2 nights in May 2024
Response from FDM on May 9, 2024
Thank you for taking the time to leave us a review. We do apologize on the inconvenience you faced with the mattresses. Please be advised that we're taking immediate action.Thank you again and have a great day.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FDM on May 6, 2024
Thank you for leaving us a great review. It is always a pleasure to receive positive feedback. Thank you again and we hope to see you sometime soon.

10/10 Excellent

Johnnetta

Liked: Staff & service, property conditions & facilities
Good experience, kind staff and clean property.
Stayed 1 night in Apr 2024
Response from FDM on Apr 30, 2024
Thank you for leaving us a great review. We are happy to hear you had a great experience at our hotel. Also, we are glad you found our staff to be helpful. Here at baymont we like to keep the hotel clean. Thank you again have a wonderful day.

4/10 Poor

Luka

Stayed 1 night in Apr 2024
Response from FDM on May 14, 2024
Thank you for taking the time to leave us a review. We are sorry your stay didn't meet your expectations. Thank you again and have a great day.

8/10 Good

R.

Business traveler
Liked: Cleanliness, staff & service, amenities
Helpful friendly staff not the greatest neighborhood
Stayed 1 night in Apr 2024
Response from FDM on Apr 20, 2024
Thank you for leaving us a great review. We do apologize for any inconvenience you may have faced outside of the hotel. Thank you once more and we hope to see you again. Have a great day!

8/10 Good

Dragan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value for the price
Stayed 1 night in Feb 2024
Response from FDM on Apr 19, 2024
Thank you for taking the time to leave us a great review. We are glad you found our prices reasonable. Thank you once more. Have a good day we hope to see you again.

10/10 Excellent

Nelinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and the personnel was really nice. Would recommend to anyone visiting the area.
Stayed 4 nights in Apr 2024
Response from FDM on Apr 17, 2024
Thank you for taking the time to leave us a great review. We appreciate all positive feedback. We hope to see you again. Have a good day.

8/10 Good

Kristine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FDM on Apr 8, 2024
Thank you for leaving a positive review.We hope to see you again.

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FDM on Apr 8, 2024
Thank you for the review!We hope to see you again!

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from FDM on Apr 6, 2024
Thank you for letting us know the Hotel is clean. We hope to see you again.

6/10 Okay

Casey

Liked: Cleanliness
Decent for the price. Odd and repetitive signage.
Stayed 2 nights in Mar 2024
Response from FD Manager on Apr 1, 2024
Dear Casey,Thank you for taking the time to leave us a review. We appreciate the feedback. If by repetitive signage, you mean the marijuana and smoking signs, we apologize about any inconveniences but we are very strict in our smoking and noise policies. People have overlooked the signs in the lobby area and the elevators, so we just want to make sure the policies are being followed. Marijuana became legal in the state of Illinois but it is not legal inside this hotel.Again thank you for your review, I hope you have a wonderful day!

2/10 Terrible

Peter

Liked: Cleanliness, staff & service, amenities
Positives with this facility: *Easy access from interstate *Free parking *Free breakfast in the morning This hotel provided the convenience I needed.
Stayed 1 night in Mar 2024
Response from FD Manager on Mar 25, 2024
We are sorry you did not enjoy your stay. Thank you for leaving us a review, your feedback is very important to us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from FD Manager on Mar 25, 2024
Thank you so much for leaving us a wonderful review! We hope to see you again soon.Have a great day!

8/10 Good

Shavaughn

Liked: Cleanliness, property conditions & facilities
Smells very nice in the rooms and supply dove products.
Stayed 1 night in Mar 2024
Response from FD Manager on Mar 22, 2024
Thank you so much for taking the time to leave us a wonderful review!We hope to see you soon, have a great day!

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in painfully slow.
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Thank you for the feedback.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from FD manager on Mar 25, 2024
Thank you so much for leaving us a wonderful review! We hope to see you again soon.Have a great day!

10/10 Excellent

winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very economic
Stayed 1 night in Feb 2024
Response from GM on Mar 1, 2024
Thank you for the great review. We hope to see you again!

10/10 Excellent

Laurielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
We are glad you enjoyed your stay. Thank you for the great review. We hope to see you again!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Thank you for the great review. We hope to see you again!

6/10 Okay

Eric

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
We are sorry your stay stay didn't meet your expectations. Thank you for leaving us a review.

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from FD Manager on Mar 22, 2024
Thank you so much for leaving us a wonderful review! We appreciate the feedback.We hope to see you soon, have a great day!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff , clean and quiet. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you for the positive feedback. It is our pleasure to serve you well. We hope to see you again soon! Have a great day.

8/10 Good

Kerry

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from GM on Feb 9, 2024
Thank you for the great review. We hope to see you again! Have a great day!

4/10 Poor

Tenesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 9, 2024
Thank you for the review. We are sorry to see your stay did not meet your expectations. We appreciate all feedback. Have a great day!

10/10 Excellent

JERRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time.
They got us in quickly. Breakfast was nice. An excellent stay.
Stayed 1 night in Jan 2024
Response from GM on Feb 9, 2024
We appreciate your kind remarks. We hope to see you again!

2/10 Terrible

AJ

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM on Jan 31, 2024
We are sorry to see you did not enjoy your stay. We hope you can give us another chance in the future.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Thank you for the great review. We hope to see you soon!

4/10 Poor

Erik

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We were not aware that there were homeless or illegal immigrants allowed to stay there. They had no consideration for others. Bringing entire families with children in diapers and underwear with no shoes in Chicago with negative temperatures. They were loud, took all the food and messy. I am a paying customer. My wife was extremely uncomfortable. We had to go out to a local diner.
Stayed 3 nights in Jan 2024
Response from GM on Jan 16, 2024
Hello Mr. DotyI know we did not nor have any illegal immigrants, homeless families staying with us, though we never ask our guests about their personal life situations.There were two very nice paying families staying with us for their moms funeral with 5-7 children who came from their rooms to have breakfast in the breakfast room. Some kids had their socks on without shoes on, (kids will be kids) but all children were fully clothed that we saw. They were probably messy as most children are, especially that many at one time. The weather was in the negative temperatures but, I assure you, when they left the hotel those children were dressed warm. I am sorry if they were too loud for you and that your wife felt uncomfortable. Have a great day.

2/10 Terrible

Damisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waist your money
Bed had a sink in it and they gave me a hard time when I mentioned it to them. Heat stopped working in the e room they finally decided to swap me to. Loud neighbors playing music all night.
Stayed 2 nights in Jan 2024

4/10 Poor

Indria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
We are sorry to see you did not enjoy your stay. We appreciate all feedback.

4/10 Poor

Erik

Traveled with partner
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
We are sorry to see you did not enjoy your stay. Your feedback helps us to work on improvements. We hope you give us another chance to serve us better. Have a wonderful day.

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surpise.
The Hotel was suprisingly cleaner than I had expected. The room was comfortable and clean. The only negative on thestay was there was a breakfast incluyded, however the breakfast area was not set up as I departed shortly after 7 a.m. There was coffee available. I would highly recommend staying at the Baymont.
Stayed 1 night in Dec 2023
Response from GM on Feb 9, 2024
Thank you for the positive feedback. Although, we do apologize about the inconvenience in the breakfast area. Thanks once again and we hope to see you again!!

10/10 Excellent

Leon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 12, 2024
Thank you so much for your amazing review, we are happy to see you enjoyed your stay. We hope to see you again soon,

8/10 Good

Darlice

Traveled with family and small children
Liked: Cleanliness, staff & service
The property is a little dated but the staff was very nice
Stayed 1 night in Dec 2023
Response from GM on Jan 12, 2024
Thank you so much for your review! We appreciate all feedback. We hope to see you again soon, Happy new year!

10/10 Excellent

yuxin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for stay
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Thank you so much for your review. We are happy to see you enjoyed your stayWe hope to see you again soon, happy new year!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pepper
Always happy with our stay.
Stayed 5 nights in Dec 2023
Response from GM on Jan 31, 2024
Thank you so much for your amazing review! It's always good to receive positive feedback.We hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Bathroom light was very light and greenish. Poor light for getting ready. Window was off track and old, not a good seal. Could hear all the traffic since it is located right next to busy Main Street. Breakfast on Christmas am was more limited then other days. No eggs, waffle machine not on. Asked for shaving cream and got dehydrated/ evaporated little packet of no use.
Stayed 4 nights in Dec 2023
Response from GM on Dec 28, 2023
Thank you for taking the time to leave us a review. We apologize for any inconvenience with the lighting. Regarding the noise, we are located next to the express way and next to a very busy street. We do apologize for that. We are sorry to hear you did not enjoy our complementary breakfast. One of the waffle machines was not working properly so we had to put it out of order. But the other one was still working, we hope you were able to use it. We do hope you could have something from our breakfast that you could enjoy.Again sorry for any inconvenience. We hope to see you again soon. Happy holidays!

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Hi Kevin,I would like to thank you for taking the time out of your day to rate us.I am so glad you had a positive experience. We appreciate the 5, I will make sure to pass this on to the staff.We all wish you and your family a beautiful Holiday!

8/10 Good

Lavonne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you so much for your review. We hope to see you again soon! Happy holidays!

10/10 Excellent

Fredy, WINTER GARDEN

Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you for your amazing review! we hope to see you again soon. Happy holidays!

10/10 Excellent

Sharonda

Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Thank you for your amazing review! We hope to see you again soon. Happy holidays!